Rogers outages and service status in New Westminster, British Columbia

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near New Westminster, British Columbia

The most recent Rogers outage reports came from the following cities: Richmond, Surrey, Vancouver, Burnaby, North Vancouver, Coquitlam, and New Westminster.

City	Problem Type	Report Time
Richmond	Internet	1 hour ago
Surrey	Internet	8 hours ago
Vancouver	Internet	1 day ago
Vancouver	Total Blackout	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Rogers Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

• 
  Kevin (@604kev) reported 2 minutes ago from New Westminster, British Columbia

  @RogersHelps you're claiming service has been restored, but I cannot receive SMS messages. As a result, I cannot log into my bank because @TD_Canada solely supports SMS MFA (which is also a joke). When will your services be fully restored including SMS? Thanks.

• 
  Kiefer Abram (@kikithekrakra99) reported 4 minutes ago from Surrey, British Columbia

  @RogersHelps 2/2 also I'm paying for 105gigs of data for $300 and you can't add anything on bc of my disability discount.... #wtf #yousuckrogerswireless

• 
  Andrew F Stewart (@AndrewFstewart) reported 5 minutes ago from Vancouver, British Columbia

  “Somethings only a problem if it can’t be solved”. Me taking my mom down from feeling bad about paying @Rogers $17,000 when it should have been $170 lol I told her I’ve done that a few times. Never that much however lol

• 
  Sia Adjudani (@Sia_Adjudani) reported 7 minutes ago from Delta, British Columbia

  @RogersHelps @Rogers We have 3 family members on your network! This is ridiculous!!!! What is the estimated time? #fail

• 
  Sheila Morissette (@sheilamoris) reported 9 minutes ago from Vancouver, British Columbia

  @RogersHelps Yes I am pretty sure that you would rather talk to me privately but I am so disappointed in @Rogers & lack of any customer service that I am ready to go very public about this incident

• 
  JESSICA💋 (@keeponsmilingu) reported 10 minutes ago from Vancouver, British Columbia

  @AboutRogers @RogersHelps I'm still without service!!!! It's 3:40pm (PST) 😡

• 
  Master P.Le🇨🇦✌️🗽 (@MasterXSY) reported 16 minutes ago from Port Coquitlam, British Columbia

  @Rogers I called for 30’ for the past 3 days, can’t get a hold of anybody, just to fix a problem that should be done week ago, I don’t have time for this, why do I have to waste my time for somebody mistakes.

• 
  Mun Bagri, MA (@MunBagri) reported 18 minutes ago from Coquitlam, British Columbia

  If @RogersHelps isn't able to inform public what caused this outage was or assure us it won't happen again, part of their "compensation" for customers should be to allow us to void our current contracts (without penalty) & switch providers. Rather this than some measly discount.

• 
  Eric Machado (@heyericm) reported 18 minutes ago from Vancouver, British Columbia

  @FidoSolutions Well, too bad then. Hey, @Rogers, bring it on!

• 
  hazel (@angerthehazel) reported 19 minutes ago from Surrey, British Columbia

  @RogersHelps ****. But when we a day late on payments, we get charged so much money.

• 
  Marshall Mills (@MarshallsMills) reported 30 minutes ago from Vancouver, British Columbia

  @RogersHelps I've been on hold for over 2 hours now. Is there someone that can help me with my bill? I have roam like home and was charged an extra $250. 😭

• 
  #IndianStatus531 (@BlueCedarAngel) reported 30 minutes ago from Burnaby, British Columbia

  @RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚

• 
  Joel Preszcator (@jpresz) reported 31 minutes ago from Vancouver, British Columbia

  @Sportsnet @rogers @nhl are there plans at upgrading the Sportsnet App before the NHL season begins? It is terrible. How is this an acceptable replacement for the streamlined NHL Live App?

• 
  Alli Bearinger 🇨🇦 (@Abearinger) reported 38 minutes ago from Vancouver, British Columbia

  @alwaysfreshstef @Rogers @MapleLeafs The worst!!!!

• 
  Kiefer Abram (@kikithekrakra99) reported 39 minutes ago from Surrey, British Columbia

  @victor_jan @Rogers Yep it's Down in #Cloverdale #SurreyBC No service or it goes to 3G

• 
  Jenn Della (@JennPWasHere) reported 41 minutes ago from Surrey, British Columbia

  @RogersHelps I have a promotional deal. I’ll just cancel my current account, as I own the phone, and sign up for the promotion. It’s not hard but apparently it is for @Rogers

• 
  Bryan Cogan (@StampieRuns) reported 43 minutes ago from Burnaby, British Columbia

  @HeatherInNVan @Rogers @RogersHelps I’m w/ Fido that piggybacks the Rogers network. Have not seen any discrepancies today, but this been an issue in the past. Wifi competing with data, have to turn of wifi to get data to work.

• 
  Hassan Deq (@HassanDeq_) reported 45 minutes ago from Surrey, British Columbia

  @RogersHelps @PRBagga Hi, i still don't have a network. Is there a service interruption?

• 
  mike lee | 이형걸 | 李衡杰 | (@mikeleeuno) reported 51 minutes ago from Ladner, British Columbia

  .@Fidomobile @Rogers can you work with @kakaoteam to figure things out on why the messenger service has only impacted those on iphone users? Not sure if it's Canada wide but BC users are certainly feeling it. Thank you.

• 
  Patrick Pemberton (@P2_602FM) reported 56 minutes ago from New Westminster, British Columbia

  @Rogers Don’t worry about it. @SpaceX #starlink will solve that problem. That oligopoly has to go.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Casey Kobi (@KobiCasey) reported 6 minutes ago

  @RogersHelps Just recieved a call from Rogers regarding my formal complaint with CCTS in which they offered a vague apology and did not fix the charge against my credit. Filed another complaint with TransUnion

• 
  SJ (@cafveteran) reported 7 minutes ago

  @Rogers It took over an hour, primarily on hold, to finally get only one issue resolved, i.e. the correct address. When I demanded to know what type of compensation Rogers was willing to offer me, the customer service person proceeded to argue with me, even after I demanded to speak with a manager. I will be considering different options for my cell service and I recommend that others do the same as well. I never thought that I could get worse customer service than Bell, but Rogers has exceeded that.

• 
  MTF 🇨🇦 (@EhmTEhf) reported 8 minutes ago

  @SzydloCarol @JustMeJamie64 @Rogers its just a name like a triage team setup to prevent damage to the rogers image via case escalations to the CRTC

• 
  Raymond Cheaib (@RaymondCheaib) reported 11 minutes ago

  @Rogers I have never dealt with such horrible customer support. I have been trying to move my son's internet services from for the past two weeks and have been unable to get through at all times and through all of your channels. Even went to your store. This is ridiculous!!

• 
  BookmarkMiner (@BookmarkMiner) reported 12 minutes ago

  PSA for all travellers using E-SIM cards overseas. Make sure you read the terms and conditions and change your carrier to the new SIM card otherwise @Rogers will still charge you roaming even tho you have an overseas SIM card installed. Immensely terrible service. Canceling everything today.

• 
  shoeboxgold 🇨🇦 (@vmdesousa9) reported 13 minutes ago

  @blogTO Unfortunately, the rival is as bad as @Rogers

• 
  gracos2011 (@gracos2011) reported 14 minutes ago

  Rogers outage in Whitby; 3rd time in a week; we'll done in providing unreliable service @Rogers @RogersHelps @ROGERStvDurham

• 
  Jason Boring (@JasonBoring99) reported 14 minutes ago

  @JustMeJamie64 @Rogers Telus is just as bad plus most of their technicians are from India, completely useless and no troubleshooting skills

• 
  Jacqui (@JacquiKJanes) reported 16 minutes ago

  @RogersHelps Were does it say that and what eligible inter or TV service

• 
  Master Iceman (@themastericeman) reported 24 minutes ago

  @Rogers can you explain the logic of asking business customers that spend 1000's a month on your services to deal with your awful customer service? Transfered multiple times only to end up at a loud call centre where the person tries to sell me stuff vs actually answering questions. All you are doing is making your customers want a better option, like a Starlink phone by @SpaceX . If I am going to have to deal with garbage customer service which is what big telecom has, you and @TELUSsupport I might as well get a more robust service. Starlink is more robust for me than the wifi I get from you. You should have local respresentives that work with businesses.