Rogers outages and service status in New Westminster, British Columbia

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Rogers generated 1 outage signal in the last 24 hours around New Westminster, including 1 direct report.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 22, 6:59 PM EDT.

Internet (57%)
Wi-fi (17%)
TV (11%)
E-mail (6%)
Phone (6%)
Total Blackout (3%)

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Apr 21, 7:00 PM EDT	0	0	0
Apr 21, 7:20 PM EDT	0	0	0
Apr 21, 7:40 PM EDT	0	0	0
Apr 21, 8:00 PM EDT	0	0	0
Apr 21, 8:20 PM EDT	0	0	0
Apr 21, 8:40 PM EDT	0	0	0
Apr 21, 9:00 PM EDT	0	0	0
Apr 21, 9:20 PM EDT	0	0	0
Apr 21, 9:40 PM EDT	0	0	0
Apr 21, 10:00 PM EDT	0	0	0
Apr 21, 10:20 PM EDT	0	0	0
Apr 21, 10:40 PM EDT	0	0	0
Apr 21, 11:00 PM EDT	0	0	0
Apr 21, 11:20 PM EDT	0	0	0
Apr 21, 11:40 PM EDT	0	0	0
Apr 22, 12:00 AM EDT	0	0	0
Apr 22, 12:20 AM EDT	0	0	0
Apr 22, 12:40 AM EDT	0	0	0
Apr 22, 1:00 AM EDT	0	0	0
Apr 22, 1:20 AM EDT	0	0	0
Apr 22, 1:40 AM EDT	0	0	0
Apr 22, 2:00 AM EDT	0	0	0
Apr 22, 2:20 AM EDT	0	0	0
Apr 22, 2:40 AM EDT	0	0	0
Apr 22, 3:00 AM EDT	0	0	0
Apr 22, 3:20 AM EDT	0	0	0
Apr 22, 3:40 AM EDT	0	0	0
Apr 22, 4:00 AM EDT	0	0	0
Apr 22, 4:20 AM EDT	0	0	0
Apr 22, 4:40 AM EDT	0	0	0
Apr 22, 5:00 AM EDT	0	0	0
Apr 22, 5:20 AM EDT	0	0	0
Apr 22, 5:40 AM EDT	0	0	0
Apr 22, 6:00 AM EDT	0	0	0
Apr 22, 6:20 AM EDT	0	0	0
Apr 22, 6:40 AM EDT	0	0	0
Apr 22, 7:00 AM EDT	0	0	0
Apr 22, 7:20 AM EDT	0	0	0
Apr 22, 7:40 AM EDT	0	0	0
Apr 22, 8:00 AM EDT	0	0	0
Apr 22, 8:20 AM EDT	0	0	0
Apr 22, 8:40 AM EDT	0	0	0
Apr 22, 9:00 AM EDT	0	0	0
Apr 22, 9:20 AM EDT	0	0	0
Apr 22, 9:40 AM EDT	0	0	0
Apr 22, 10:00 AM EDT	0	0	0
Apr 22, 10:20 AM EDT	0	0	0
Apr 22, 10:40 AM EDT	0	0	0
Apr 22, 11:00 AM EDT	0	0	0
Apr 22, 11:20 AM EDT	0	0	0
Apr 22, 11:40 AM EDT	0	0	0
Apr 22, 12:00 PM EDT	0	0	0
Apr 22, 12:20 PM EDT	0	0	0
Apr 22, 12:40 PM EDT	0	0	0
Apr 22, 1:00 PM EDT	0	0	0
Apr 22, 1:20 PM EDT	0	0	0
Apr 22, 1:40 PM EDT	0	0	0
Apr 22, 2:00 PM EDT	0	0	0
Apr 22, 2:20 PM EDT	0	0	0
Apr 22, 2:40 PM EDT	0	0	0
Apr 22, 3:00 PM EDT	0	0	0
Apr 22, 3:20 PM EDT	0	0	0
Apr 22, 3:40 PM EDT	0	0	0
Apr 22, 4:00 PM EDT	0	0	0
Apr 22, 4:20 PM EDT	0	0	0
Apr 22, 4:40 PM EDT	0	0	0
Apr 22, 5:00 PM EDT	0	0	0
Apr 22, 5:20 PM EDT	0	0	0
Apr 22, 5:40 PM EDT	0	0	0
Apr 22, 6:00 PM EDT	0	0	0
Apr 22, 6:20 PM EDT	0	0	0
Apr 22, 6:40 PM EDT	0	0	0
Apr 22, 7:00 PM EDT	0	0	0

April 22: Problems at Rogers

Rogers is having issues since 04:00 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Coquitlam, Surrey, North Vancouver, Anmore, Richmond, Burnaby, Coquitlam, and Port Coquitlam.

City	Problem Type	Report Time
Vancouver	Internet	16 minutes ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Coquitlam	Phone	2 days ago
Vancouver	Internet	2 days ago
Vancouver	Phone	2 days ago

Nearby cities with recent reports

Vancouver

12 recent signals

16 minutes ago

Surrey

5 recent signals

3 days ago

Coquitlam

3 recent signals

2 days ago

North Vancouver

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Joshua Coghlan - IG 》 (@JCog88) reported 14 minutes ago from Vancouver, British Columbia
@Bell_Support or @RogersHelps is it true we #Note9 users don't get 9 Pie or #OneUI until the 11th. Damn
Marian S. (@MarianRLS1985) reported 16 minutes ago from Vancouver, British Columbia
@RogersHelps services are down again. 😑
Ameer Z. (@1RovingNomad) reported 19 minutes ago from North Vancouver, British Columbia
Worst telecommunications company in the world >>> @Rogers and Canada has one of the world's highest telecom rates.....and no competition you basically have two to choose from and more often than not Telus is not the choice (for some reason)
Jenn Della (@JennPWasHere) reported 19 minutes ago from Surrey, British Columbia
@RogersHelps I have a promotional deal. I’ll just cancel my current account, as I own the phone, and sign up for the promotion. It’s not hard but apparently it is for @Rogers
Kiefer Abram (@kikithekrakra99) reported 21 minutes ago from Vancouver, British Columbia
@RogersHelps is there an outage with txt messages or calling in the #mertovancouverarea?
hazel (@angerthehazel) reported 28 minutes ago from Surrey, British Columbia
@RogersHelps ****. But when we a day late on payments, we get charged so much money.
Hassan Deq (@HassanDeq_) reported 30 minutes ago from Surrey, British Columbia
Is @Rogers down again? I don't have a network for the last few hours, anyone else with such a problem? #rogersoutage
AM (@_TPE_TW_) reported 32 minutes ago from Burnaby, British Columbia
I want to say thank you @Rogers taking responsibility for what happened monday👍 it sucks but life goes on. Made me realized how much we rely on our cell phone + services.
Tom Alexander (@_TJAlexander) reported 32 minutes ago from Vancouver, British Columbia
Any ETA on service restoration @RogersHelps ?
Patty Friesen (@FriesenPatty) reported 37 minutes ago from Richmond, British Columbia
@AboutRogers @RogersHelps I still don’t have service but my husband does! We’re in Richmond BC
Jessy (@CoachDhillon) reported 37 minutes ago from Richmond, British Columbia
@SatiarShah Touche Sat. My bad. Pretty furious with @Rogers at the moment.
Andrew F Stewart (@AndrewFstewart) reported 37 minutes ago from Vancouver, British Columbia
“Somethings only a problem if it can’t be solved”. Me taking my mom down from feeling bad about paying @Rogers $17,000 when it should have been $170 lol I told her I’ve done that a few times. Never that much however lol
Nic Amaya 🇺🇦🇨🇦🇨🇴 (@Nic_Amaya) reported 40 minutes ago from Vancouver, British Columbia
He it’s @Rogers down again in #yvr ????
Kevin (@604kev) reported 41 minutes ago from New Westminster, British Columbia
@RogersHelps you're claiming service has been restored, but I cannot receive SMS messages. As a result, I cannot log into my bank because @TD_Canada solely supports SMS MFA (which is also a joke). When will your services be fully restored including SMS? Thanks.
Jua (@juadog) reported 45 minutes ago from Vancouver, British Columbia
@gmbutts @Rogers I did that once, years ago. Never again.
Kiefer Abram (@kikithekrakra99) reported 49 minutes ago from Surrey, British Columbia
@RogersHelps So an samsung galaxy note 9, three year old smartphone on the rogers network... Goes from 45% battery to less than 6% in 10 mins... Is it me or my dad doing something wrong or is it ur network??? I'm switching carriers in May if u don't up ur game. #bellmobility 1/2
Marshall Mills (@MarshallsMills) reported 51 minutes ago from Vancouver, British Columbia
@RogersHelps I've been on hold for over 2 hours now. Is there someone that can help me with my bill? I have roam like home and was charged an extra $250. 😭
Matt Bishop (@MattBishopL3) reported 56 minutes ago from North Vancouver, British Columbia
@alankcwong @RogersHelps Why are you still on Rogers? Haven’t they proven their inability to run a reliable network?
Kiefer Abram (@kikithekrakra99) reported 57 minutes ago from Surrey, British Columbia
@RogersHelps is there an cell service on crescent road towards crescent beach in Surrey, BC?? All of sudden it's very bad service!!! Very bad!!! Like no one is wrking at all!!!!!?????
Kiefer Abram (@kikithekrakra99) reported 59 minutes ago from Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Lynn Without an E (@Moon_River05) reported 2 minutes ago
@RogersHelps @Rogers So let me understand, you work it that we cant sync a universal remote to your cable box, and ONLY your remote will work. You dont offer remotes at your stores but must be sent to us BY MAIL. You hijack our ability to watch the service you charge through the nose for until the horse and buggy shows up with your remote. @TELUSsupport what say you? Anything better and im yours
A very Unbiased Leaf Fan (@PhilSwifty2) reported 10 minutes ago
@MapleLeafs @Rogers This franchise, these players, and the people all within don’t deserve a class act like Joe and all the fan support. 44 years and couldn’t provide a cup call or anything relatively close. One of the most wealthy organizations ran as a clown show for a majority of it. Embarrassing
Zohreh (@Z_T_1348) reported 16 minutes ago
@GregProulx6 @RogersHelps Rogers company get worst than other company
Tammy 💪🇨🇦🇺🇦💪 (@Tammyocanada) reported 18 minutes ago
@CaptainDick12 @Rogers Oh I agree with you. They suck so bad!
Peter Young (@cy686phtsl) reported 19 minutes ago
@RogersHelps I asked the representative if it was possible to suspend my service for two months (specifically June and July).
Pain (@16tobeijing) reported 20 minutes ago
ORGANIZATION FIRST **** HOW THE PLAYERS FEEL SIT THE STUPID ******** @keithpelly @rogers @MLSE
Lalala (@Lalala40426422) reported 22 minutes ago
@Rogers hey rogers when are you going to start hiring agents who speak English as their first language so us Canadians can have good customer service again?! The service I received today is horrid. The amount I pay every month should warrant training CANADIANS. About to cancel!
AJ (@Gradsen) reported 24 minutes ago
@RogersHelps what's the number to cancel services?
Liza (Leeza) (@MendoncaLiza) reported 25 minutes ago
@RogersHelps my home internet and cellular data are not working properly. Home internet connection is weak. I have checked all connections and restarted the modem numerous times using the app and unplugging. Any other suggestions?
Michal (@michal_poterji6) reported 29 minutes ago
@RogersHelps You can fix this I will email them when you can done it