Rogers outages and service status in New Westminster, British Columbia

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Rogers generated 3 outage signals in the last 24 hours around New Westminster, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 11, 11:02 PM EDT.

Internet (57%)
Wi-fi (15%)
TV (14%)
E-mail (6%)
Total Blackout (4%)
Phone (3%)

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in New Westminster, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in New Westminster, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	New Westminster	Baseline
Apr 10, 11:00 PM EDT	0	0	0
Apr 10, 11:20 PM EDT	0	0	0
Apr 10, 11:40 PM EDT	0	0	0
Apr 11, 12:00 AM EDT	0	0	0
Apr 11, 12:20 AM EDT	0	0	0
Apr 11, 12:40 AM EDT	0	0	0
Apr 11, 1:00 AM EDT	0	0	0
Apr 11, 1:20 AM EDT	0	0	0
Apr 11, 1:40 AM EDT	0	0	0
Apr 11, 2:00 AM EDT	0	0	0
Apr 11, 2:20 AM EDT	0	0	0
Apr 11, 2:40 AM EDT	0	0	0
Apr 11, 3:00 AM EDT	0	0	0
Apr 11, 3:20 AM EDT	0	0	0
Apr 11, 3:40 AM EDT	0	0	0
Apr 11, 4:00 AM EDT	0	0	0
Apr 11, 4:20 AM EDT	0	0	0
Apr 11, 4:40 AM EDT	0	0	0
Apr 11, 5:00 AM EDT	0	0	0
Apr 11, 5:20 AM EDT	0	0	0
Apr 11, 5:40 AM EDT	0	0	0
Apr 11, 6:00 AM EDT	0	0	0
Apr 11, 6:20 AM EDT	0	0	0
Apr 11, 6:40 AM EDT	0	0	0
Apr 11, 7:00 AM EDT	0	0	0
Apr 11, 7:20 AM EDT	0	0	0
Apr 11, 7:40 AM EDT	0	0	0
Apr 11, 8:00 AM EDT	0	0	0
Apr 11, 8:20 AM EDT	0	0	0
Apr 11, 8:40 AM EDT	0	0	0
Apr 11, 9:00 AM EDT	0	0	0
Apr 11, 9:20 AM EDT	0	0	0
Apr 11, 9:40 AM EDT	0	0	0
Apr 11, 10:00 AM EDT	0	0	0
Apr 11, 10:20 AM EDT	0	0	0
Apr 11, 10:40 AM EDT	0	0	0
Apr 11, 11:00 AM EDT	0	0	0
Apr 11, 11:20 AM EDT	0	0	0
Apr 11, 11:40 AM EDT	0	0	0
Apr 11, 12:00 PM EDT	0	0	0
Apr 11, 12:20 PM EDT	0	0	0
Apr 11, 12:40 PM EDT	0	0	0
Apr 11, 1:00 PM EDT	0	0	0
Apr 11, 1:20 PM EDT	0	0	0
Apr 11, 1:40 PM EDT	0	0	0
Apr 11, 2:00 PM EDT	0	0	0
Apr 11, 2:20 PM EDT	0	0	0
Apr 11, 2:40 PM EDT	0	0	0
Apr 11, 3:00 PM EDT	0	0	0
Apr 11, 3:20 PM EDT	0	0	0
Apr 11, 3:40 PM EDT	0	0	0
Apr 11, 4:00 PM EDT	0	0	0
Apr 11, 4:20 PM EDT	0	0	0
Apr 11, 4:40 PM EDT	0	0	0
Apr 11, 5:00 PM EDT	0	0	0
Apr 11, 5:20 PM EDT	0	0	0
Apr 11, 5:40 PM EDT	0	0	0
Apr 11, 6:00 PM EDT	0	0	0
Apr 11, 6:20 PM EDT	0	0	0
Apr 11, 6:40 PM EDT	0	0	0
Apr 11, 7:00 PM EDT	0	0	0
Apr 11, 7:20 PM EDT	0	0	0
Apr 11, 7:40 PM EDT	0	0	0
Apr 11, 8:00 PM EDT	0	0	0
Apr 11, 8:20 PM EDT	0	0	0
Apr 11, 8:40 PM EDT	0	0	0
Apr 11, 9:00 PM EDT	0	0	0
Apr 11, 9:20 PM EDT	0	0	0
Apr 11, 9:40 PM EDT	0	0	0
Apr 11, 10:00 PM EDT	0	0	0
Apr 11, 10:20 PM EDT	0	0	0
Apr 11, 10:40 PM EDT	0	0	0
Apr 11, 11:00 PM EDT	0	0	0

April 12: Problems at Rogers

Rogers is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near New Westminster, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Surrey, North Vancouver, Richmond, Anmore, Burnaby, Coquitlam, Port Coquitlam, Coquitlam, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	7 minutes ago
Vancouver	Internet	3 hours ago
Surrey	Total Blackout	24 hours ago
Surrey	Internet	1 day ago
Vancouver	Internet	2 days ago
North Vancouver	TV	2 days ago

Nearby cities with recent reports

Vancouver

15 recent signals

7 minutes ago

Surrey

3 recent signals

24 hours ago

North Vancouver

1 recent signals

2 days ago

Richmond

1 recent signals

4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near New Westminster, British Columbia

Latest outage, problems and issue reports in New Westminster and nearby locations:

Eric Machado (@heyericm) reported 5 minutes ago from Vancouver, British Columbia
@FidoSolutions Well, too bad then. Hey, @Rogers, bring it on!
#GoldBlooded 🏆Warriors💙💛WON the 🏆 (@Tak_Tkk) reported 6 minutes ago from Vancouver, British Columbia
@RogersHelps Do you ever update your socials when you have an outage? It took me a minute to realize that I was having a Rogers internet issue. I would appreciate a heads up next time
Alli Bearinger 🇨🇦 (@Abearinger) reported 8 minutes ago from Vancouver, British Columbia
@alwaysfreshstef @Rogers @MapleLeafs The worst!!!!
Patty Friesen (@FriesenPatty) reported 11 minutes ago from Richmond, British Columbia
@AboutRogers @RogersHelps I still don’t have service but my husband does! We’re in Richmond BC
Dusty Kelly (@dustykelly) reported 12 minutes ago from Vancouver, British Columbia
@Ccressman87 @RogersHelps @680NEWS Hardly intermittent! This is a major outage.
Hassan Deq (@HassanDeq_) reported 15 minutes ago from Surrey, British Columbia
Is @Rogers down again? I don't have a network for the last few hours, anyone else with such a problem? #rogersoutage
Sheila Morissette (@sheilamoris) reported 17 minutes ago from Vancouver, British Columbia
@RogersHelps a serious security breach occurred on my family members phone recently. Fraudster did a SIM swap - phone number ported to another company. No compensation from @rogers, no customer service . Seems they dont care
Vic Wozniak (@vicwozniak) reported 20 minutes ago from Surrey, British Columbia
@RogersHelps Data still not working. Cloverdale BC
CodeRed333 (@3Code3Red3) reported 25 minutes ago from Burnaby, British Columbia
@RogersHelps @Rogers YOU GUYS SERIOUSLY SUCK AND HAVE THE WORSE CUSTOMER SERVICE A 45 MIN WAIT DUE TO HIGH CALL VOLUMES TURNS INTO 2.5HRS AND STILL N0 ANSWER ? **** OUTTA HERE WITH THE "OH WE ARE SORRY" BULLSHIT
JD (@CoachDhillon) reported 34 minutes ago from Richmond, British Columbia
My data is still not working. Going on day 3. What is going on? And I need to use the ArriveCAN app at the border. @RogersHelps @Rogers
Trevor (@EastvanTrev) reported 35 minutes ago from Burnaby, British Columbia
Scam calls are getting out of hand. Over the past couple of days, I've had 5 calls for missing packages from DHL, CRA is sending someone to arrest me three times over and as of 5 minutes ago, my fourth covid emergency and I need to call back ASAP... Hey @TELUS and @Rogers , I bet
CC (@golfercruz) reported 36 minutes ago from Richmond, British Columbia
@imAnewbie @RogersHelps Rogers Internet is horrible. Great prices and deals but the service falls flat compared to Bell or Telus.
CodeRed333 (@3Code3Red3) reported 42 minutes ago from Burnaby, British Columbia
DEAR @Rogers Yall Gotta Get Your **** Together. THE Worse Customer Service Experience I Have Had In The 15 Years Of Being A Customer.
Andrew F Stewart (@AndrewFstewart) reported 43 minutes ago from Vancouver, British Columbia
“Somethings only a problem if it can’t be solved”. Me taking my mom down from feeling bad about paying @Rogers $17,000 when it should have been $170 lol I told her I’ve done that a few times. Never that much however lol
#IndianStatus531 (@BlueCedarAngel) reported 47 minutes ago from Burnaby, British Columbia
@RogersHelps After being with Rogers, about 30 years, since Rogers landed on uunceded Coast Salish Territory, I'm Switching to @TELUS ASAP.. When you treat me badly, sorry and aid works. When you profile my kid and treat us like criminals, you can go to hell with your loved one's 😚
Kiefer Abram (@kikithekrakra99) reported 48 minutes ago from Coquitlam, British Columbia
@RobairreG @RogersHelps #rogerswireless #crappywirelessservice #surrey #176st #canadaway #burnaby #hwy1 Restarted my phone at 192th & hwy 1 now at Canada way and it's still on crappy slow 4g singal
Nic Amaya 🇺🇦🇨🇦🇨🇴 (@Nic_Amaya) reported 48 minutes ago from Vancouver, British Columbia
He it’s @Rogers down again in #yvr ????
⚖️ Justice must be served 🐉 (@heatherdalelaw) reported 58 minutes ago from Vancouver, British Columbia
@BrightstarDP Wow I paid you for my replacement phone but never got it? #contracts apparently mean nothing to your company @Rogers @RogersHelps
Jess (@jessicayhkim) reported 58 minutes ago from Vancouver, British Columbia
@Rogers I need to cancel phone protection on one of my lines, but can’t seem to find the right place? Please help!
Ronald Swizzler (@stuffapproved) reported 59 minutes ago from Richmond, British Columbia
@RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Hritik Chawla (@hritikyt) reported 4 minutes ago
@Rogers I have been charged for activation fee which was supposed to be waived off. Your rep assured me that they will send me a link and I will have dispute through that link. Never received that link.
Mike Drake (@MikeD340706) reported 6 minutes ago
@RogersHelps They arent going to like the attention they are bringing on themselves and it will cast them in a very bad light but that is Rogers issue now. You want to treat your customers badly there are consequences. And yes it's been half a year!! Absolutely shameful
PJ (@PrashBerry) reported 8 minutes ago
@RogersHelps Is there a problem as to why Rogers is unable to provide uninterrupted service for television? I have been unable to watch The Masters or the Orion landing without experiencing constant blackouts. It is beyond frustrating.
🎗️Underappreciated Taxpayer (@TrappedCnsrvtve) reported 9 minutes ago
The worst part of dealing with a @Rogers TV or internet FAILURE is being forced to listen to their obnoxious hold music. I swear they intentionally add static to piss you off so you'll hang up. What a high quality operation you're running there @Rogers 🙄🤯
Joey Zigler (@JoeyZigler54) reported 10 minutes ago
@l3v1at4an @Prxodiigy @Rogers Get this piece of **** out of my country
Howling at the Moon 🐺 (@Jane_Gillon) reported 12 minutes ago
@adamndsmith Ugh! I have the same type of issue with @Rogers cable TV. The new system moves to a standby screen at 5 hours if it thinks no one is watching it. My old mom does not know know how to channel the move the remote to stop this from happening. It has ruined TV for her.
Philly (@Philly_P87) reported 13 minutes ago
Hey @Rogers you’re a piece of 💩 Your internet is slow af GN 💤
Nicole (@DiceNine) reported 17 minutes ago
@RogersHelps been on hold for over 40 minutes with business support. My phones are not accepting incoming calls. Rebooted the system, unplugged each line, is there an outage? Burnaby BC
Jonathan Spivak (@jonsp01) reported 18 minutes ago
@RogersHelps Once again Rogers Xfinity Streaming App (RXSA) doesn't play live TV nor plays back saved programs from the cloud PVR on Android 16 devices (cell & tablet). I have no problems with RXSA on my old S8 cell phone running Android 9. The issue was fixed now it's a problem?
The Toilet Trader 💙 (@SWSniper07) reported 21 minutes ago
@MapleLeafs @Rogers If your customer service puts you on hold for eight hours and Anna can't answer anything what kind of customer service do you have?