Rogers outages and service status in Shaughnessy, British Columbia

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Rogers generated 4 outage signals in the last 24 hours around Shaughnessy, including 4 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received Jul 13, 4:45 PM EDT.

Internet (71%)
Wi-fi (12%)
Total Blackout (6%)
Phone (6%)
E-mail (3%)
TV (3%)

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Shaughnessy, British Columbia

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Shaughnessy, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Shaughnessy	Baseline
Jul 12, 5:00 PM EDT	0	0	0
Jul 12, 5:20 PM EDT	0	0	0
Jul 12, 5:40 PM EDT	0	0	0
Jul 12, 6:00 PM EDT	0	0	0
Jul 12, 6:20 PM EDT	0	0	0
Jul 12, 6:40 PM EDT	0	0	0
Jul 12, 7:00 PM EDT	0	0	0
Jul 12, 7:20 PM EDT	0	0	0
Jul 12, 7:40 PM EDT	0	0	0
Jul 12, 8:00 PM EDT	0	0	0
Jul 12, 8:20 PM EDT	0	0	0
Jul 12, 8:40 PM EDT	0	0	0
Jul 12, 9:00 PM EDT	0	0	0
Jul 12, 9:20 PM EDT	0	0	0
Jul 12, 9:40 PM EDT	0	0	0
Jul 12, 10:00 PM EDT	0	0	0
Jul 12, 10:20 PM EDT	0	0	0
Jul 12, 10:40 PM EDT	0	0	0
Jul 12, 11:00 PM EDT	0	0	0
Jul 12, 11:20 PM EDT	0	0	0
Jul 12, 11:40 PM EDT	0	0	0
Jul 13, 12:00 AM EDT	0	0	0
Jul 13, 12:20 AM EDT	0	0	0
Jul 13, 12:40 AM EDT	0	0	0
Jul 13, 1:00 AM EDT	0	0	0
Jul 13, 1:20 AM EDT	0	0	0
Jul 13, 1:40 AM EDT	0	0	0
Jul 13, 2:00 AM EDT	0	0	0
Jul 13, 2:20 AM EDT	0	0	0
Jul 13, 2:40 AM EDT	0	0	0
Jul 13, 3:00 AM EDT	0	0	0
Jul 13, 3:20 AM EDT	0	0	0
Jul 13, 3:40 AM EDT	0	0	0
Jul 13, 4:00 AM EDT	0	0	0
Jul 13, 4:20 AM EDT	0	0	0
Jul 13, 4:40 AM EDT	0	0	0
Jul 13, 5:00 AM EDT	0	0	0
Jul 13, 5:20 AM EDT	0	0	0
Jul 13, 5:40 AM EDT	0	0	0
Jul 13, 6:00 AM EDT	0	0	0
Jul 13, 6:20 AM EDT	0	0	0
Jul 13, 6:40 AM EDT	0	0	0
Jul 13, 7:00 AM EDT	0	0	0
Jul 13, 7:20 AM EDT	0	0	0
Jul 13, 7:40 AM EDT	0	0	0
Jul 13, 8:00 AM EDT	0	0	0
Jul 13, 8:20 AM EDT	0	0	0
Jul 13, 8:40 AM EDT	0	0	0
Jul 13, 9:00 AM EDT	0	0	0
Jul 13, 9:20 AM EDT	0	0	0
Jul 13, 9:40 AM EDT	0	0	0
Jul 13, 10:00 AM EDT	0	0	0
Jul 13, 10:20 AM EDT	0	0	0
Jul 13, 10:40 AM EDT	0	0	0
Jul 13, 11:00 AM EDT	0	0	0
Jul 13, 11:20 AM EDT	0	0	0
Jul 13, 11:40 AM EDT	0	0	0
Jul 13, 12:00 PM EDT	0	0	0
Jul 13, 12:20 PM EDT	0	0	0
Jul 13, 12:40 PM EDT	0	0	0
Jul 13, 1:00 PM EDT	0	0	0
Jul 13, 1:20 PM EDT	0	0	0
Jul 13, 1:40 PM EDT	0	0	0
Jul 13, 2:00 PM EDT	0	0	0
Jul 13, 2:20 PM EDT	0	0	0
Jul 13, 2:40 PM EDT	0	0	0
Jul 13, 3:00 PM EDT	0	0	0
Jul 13, 3:20 PM EDT	0	0	0
Jul 13, 3:40 PM EDT	0	0	0
Jul 13, 4:00 PM EDT	0	0	0
Jul 13, 4:20 PM EDT	0	0	0
Jul 13, 4:40 PM EDT	0	0	0
Jul 13, 5:00 PM EDT	0	0	0

July 13: Problems at Rogers

Rogers is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Shaughnessy, British Columbia

The most recent Rogers outage reports came from the following cities: Vancouver, Burnaby, New Westminster, North Vancouver, and Richmond.

City	Problem Type	Report Time
Vancouver	Internet	31 minutes ago
Vancouver	Wi-fi	6 hours ago
Vancouver	Internet	23 hours ago
Vancouver	Internet	23 hours ago
Vancouver	Internet	2 days ago
Vancouver	Internet	2 days ago

Nearby cities with recent reports

Vancouver

11 recent signals

31 minutes ago

Burnaby

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Shaughnessy, British Columbia

Latest outage, problems and issue reports in Shaughnessy and nearby locations:

Morgane Oger (@MorganeOgerBC) reported 3 minutes ago from Vancouver, British Columbia
@RogersHelps Oh dear I'm so sorry, I see to have missed your message today. Twitter needs more bandwidth than your throttled service allows for all customers. I'm hearing grumbles about the some way mobile carriets throttle customers. Is there better equality than in a race to the bottom?
Kiefer Abram (@kikithekrakra99) reported 7 minutes ago from Burnaby, British Columbia
@RobairreG @RogersHelps Now restarted it again back again lte plus... Maybe ur os updates are broken... Lmao #samsunggalaxynote9
Ace Cabebe (@HeyItsIan14) reported 7 minutes ago from Delta, British Columbia
@RogersHelps is there a service outage? I can’t make any phones calls right now. Using wifi for internet right now
Benny Yau (@MrBennyYau) reported 13 minutes ago from Vancouver, British Columbia
And then I spent the next 2 hours trying to reset my phone and another 30 minutes with Apple support troubleshooting to no avail... until I checked the Rogers website on advice from the Apple specialist. Damn it, Rogers. Get your act together. @RogersHelps
#GoldBlooded 🏆Warriors💙💛WON the 🏆 (@Tak_Tkk) reported 24 minutes ago from Vancouver, British Columbia
@RogersHelps Do you ever update your socials when you have an outage? It took me a minute to realize that I was having a Rogers internet issue. I would appreciate a heads up next time
David Finnis 🚴 (@ilovethearts) reported 31 minutes ago from Vancouver, British Columbia
I'm curious how @Rogers thinks dumping 10,000 employees will improve customer service. #cellphones #telecoms #CustomerComplaint
Matt Bishop (@MattBishopL3) reported 32 minutes ago from North Vancouver, British Columbia
@alankcwong @RogersHelps Why are you still on Rogers? Haven’t they proven their inability to run a reliable network?
Riaz Meghji (@RiazMeghji) reported 33 minutes ago from Vancouver, British Columbia
Terrific cause we get to support! @canucks @Rogers @BT_Vancouver
Alli Bearinger 🇨🇦 (@Abearinger) reported 33 minutes ago from Vancouver, British Columbia
@alwaysfreshstef @Rogers @MapleLeafs The worst!!!!
Vasily Podgoalzin (@Rparmarr89) reported 34 minutes ago from Vancouver, British Columbia
@MonikaGul @NEWS1130 @canantifraud True story. Happened to me last month as well as I thought the text was spam. Got into my PayPal account as well. Luckily @AskPayPal and @Rogers rectified the issue within a couple hours and got my phone number back.
b i a ☆ (@biayvr) reported 37 minutes ago from Burnaby, British Columbia
Husband works for @Rogers. Day off. He’s adding a number to his line and has to go to a store that’s not his own because contractually he can’t & all, so we go to the one close to home. HE JUST HELPED ANOTHER GUY WITH AN ISSUE STOP WORKING DAMMIT Rogers u got a keeper value him
G (@GugzP) reported 39 minutes ago from West Point Grey, British Columbia
@Rogers can send 50 messages and emails when you’re about to reach your data limit, but takes you a month to issue a credit for your disruption #Accountability #bs
Ronald Swizzler (@stuffapproved) reported 39 minutes ago from Richmond, British Columbia
@RogersHelps I’m pretty sure it’s your job to BS your customers. #telus never had these issues, but #rogers is horrible in the #canadaline tunnel section, especially towards Richmond. Of course I have roaming on.
Kiefer Abram (@kikithekrakra99) reported 39 minutes ago from Burnaby, British Columbia
@TELUSsupport @pgib That wont help! You suck telus and rogers @RogersHelps
Marshall Mills (@MarshallsMills) reported 39 minutes ago from Vancouver, British Columbia
@RogersHelps I've been on hold for over 2 hours now. Is there someone that can help me with my bill? I have roam like home and was charged an extra $250. 😭
Jason Michael (@JayGarfs) reported 41 minutes ago from Richmond, British Columbia
@jeffgroat @Rogers Let them be buddy. I did the same and never looked back.
Jessy (@CoachDhillon) reported 41 minutes ago from Vancouver, British Columbia
Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet
Jay Holtslander (@j_holtslander) reported 51 minutes ago from Vancouver, British Columbia
@RogersHelps btw your recommendation to enable Wi-fi calling didn’t help me at home in my Vancouver apartment. Was already on.
Andrew F Stewart (@AndrewFstewart) reported 52 minutes ago from Vancouver, British Columbia
“Somethings only a problem if it can’t be solved”. Me taking my mom down from feeling bad about paying @Rogers $17,000 when it should have been $170 lol I told her I’ve done that a few times. Never that much however lol
#IndianStatus531 (@BlueCedarAngel) reported 55 minutes ago from Burnaby, British Columbia
@RogersHelps That's just great! Why not tell my son the first time at the store?! Never before have we had to go through all this bs!! Why have codes of your not going to use them?! The manager got me to yell my code to her in the store?! A simple call for authorization? #badservice

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

Matthew Kendrick (@Ch9seFan) reported 9 minutes ago
@RogersHelps Suppose to be on CTV speed. Ive only complained since February so clearly you dont wanna help that bad.
Genny Guenther (@GennyGuenther) reported 12 minutes ago
@RogersHelps It’s not a good solution I would like a refund of a lot of money on my account at this point
Kelly DeRidder, MP (@KellyDeRidderMP) reported 12 minutes ago
My colleague @RachaelThomasAB is right. @Rogers can't be allowed to receive lucrative benefits to "protect local journalism" only to turn around and exacerbate Canada's news desert problem. I echo her calls for @MarcMillerVM to investigate these station closures.
🐧 (@nawals25) reported 15 minutes ago
@RogersHelps NO. I’ve been without internet for 3 DAYS. On Sat I was told to plug it in and it’ll be fine. Didn’t work. I called back and they said nvm it’ll work Sun morn. Wake up, doesn’t work. I called back and they’re like sorry our system is down, call back Mon morn. This is disgusting.
Canadian Rositta 🇨🇦 (@wheresrosinow) reported 16 minutes ago
@RogersHelps @Rogers Yesterday marked TWO WEEKS of intermittent mostly out Internet, home phone and TV service. Lots of apologies and hours on hold listening to crap muzak. Called customer service and was disconnected. Yesterday's appointment was a phantom, didn't happen. Bell ?
re:printed 3D (@reprinted3D) reported 17 minutes ago
@3DInPhil @RogersBiz @Bell With so many companies competing in the same spaces these days, customer service will really determine which will succeed and which will fail.
🏒⛳️ Mark Kennedy 🇨🇦 (@MarkKennedyQW) reported 18 minutes ago
Looks like the internet outage is affecting not only @cogeco but reports that @Rogers and @Bell also down as well. Let the conspiracy theories begin.
Head (@PhilipDRNathan) reported 20 minutes ago
@WR_Record Instead of bitching people need to DO something! CANCEL ALL YOUR @Rogers subscriptions ASAP.
Cadence Grace (@cadencegrace) reported 21 minutes ago
@Rogers well you’re 0/2 this month. For the second time in 6 months my experience dealing with Someone at your Courtice location was so unpleasant and unproductive I’m switching a $1000/month corporate account to Bell… your customer service is LITERALLY NON EXISTENT
Anne (@anelame) reported 22 minutes ago
@RogersHelps app says outage in area yet website says no outage? What is happening? No internet and no way to get help