Rogers Outage in Waterdown, Ontario

Well @RogersHelps the internet is gone again!!! It’s been down more than it’s been working! #hamont #centermount

Omg @RogersHelps internet is down again!!!!!!!!!! #HamOnt #centremount

Well @RogersHelps the internet issues were supposed to be resolved 24-48 hours after my last call and the internet keeps going down. What gives??? #HamOnt

Once again our home internet is down. This has been happening daily. You call and they tweak something in the background and say you are good to go. The cost of internet alone would make you think you could count on the service provided. @RogersHelps

@RogersHelps internet issues here in #Hamont. Is there some sort of outage?

@RogersHelps I stopped being a Rogers customer many years ago because of my customer experience. Unfortunately this is Canada. Not many options. You have my full name. My email. My account number. WHAT ELSE DO YOU NEED?????#WORSTcustomerservice

Looks like there is an phone outage in the area around our #stclair location. @Rogers is on it, but in the mean time if you’d like to contact us, you can DM us, reach out via any social media or just drop by to place your orders! #unionsocial @YongeStClair

Having the same #visualvoicemail issues through @RogersHelps as others I know. Hope a fix is coming. Paying for a service that doesn’t work!

@Rogers Would not recommend to anyone , our experience is very poor. It freezes, loses the sound and is largely non functional curiously most often between 5 and 7 PM. Have contacted rogers frequently , very disappointing .

@RogersHelps is there an outage in Hamilton currently? We had connectivity until about half an hour ago and now nothing. Reset gateway a couple of times now...

New order. Really????? 3 phones with you since 2009 and this is how you treat a customer koodo? Time to check with @Bell @Rogers

@Rogers no worries I really enjoy holding the line for 1:30 to get no satisfaction and maybe get an explanation as to why it is logistically impossible for “supervisors” to call ppl back respectively why not following customer instructions seems to be your thing #bullshit

Golden age of “customer service” You’re a wireless co Charge excessively Fail 2 carry out clear instructions Then you say apologies for confusion & day no call backs ... Are you kiddin’ me @Rogers WTF !!!

blatant example of total bs @rogers stemming from Power structure skewed in favour of corporations to detriment of consumers! I instructed YOU GUYS months ago 2 cancel my account! last member on plan opted to stay. u insist I am still YOURs + She can’t access as a result - BS!

@RogersHelps thank you so much to Courtney for the great service today. All resolved quickly and easily. Having spent 30 mins on phone last week, without a resolution, Courtney’s service made my day.

@Rogers I think it's very inconsiderate to double my internet costs right now. Terrible timing.

@bramabramson @Mark_Goldberg @Bell @Rogers @TELUS @Videotron @ShawInfo The problem today is mostly on inter-carrier calls, so if calls can be routed without using those trunks it would be a big win. I think I’m going to write a follow up post this week with a primer on PSTN routing.

@KameoCA @garyvee @koodo Cool. I’m with @rogers and never gotten any reply. Just the long distance texting charges. 😂 😂

Same here at my parents place, they seem to always be having problems with this crap service @rogers passes off as TV.

@RogersHelps @mp256 My family has been having issues all day accessing the app. Go to sign in and gets caught in a loop. Had to uninstall and reinstall on my phone to get it to work again, only to have the same issues a few hours later.

@rogers having home internet issues for almost a week now, again! Maybe @bell is better.

@RogersHelps I’ve scheduled a new service and I’ve spoken to 2 agents to send me a confirmation email stating the order is placed and service will be installed on the said day...how hard is it to send a confirmation to a new customer?

@RogersHelps @SMario51076459 @Ryan07 Help again! I missed DM from you

@RogersHelps i just want to cancel a home tech visit today because it’s fixed

@RogersHelps Waiting almost an hour for home phone support. Covid it will take longer why?

@SMario51076459 @RogersHelps Waiting 45 minutes for tech support

@Rogers So tired of fighting with rogers. Nothing but service issue for the last three weeks now a surprise $300 charge on my bill. Need an alternative internet company. So tired of all the errors. Moving on, searching for an alternative

@RogersHelps blurry screens on all channels except CNN has been going on for the last two weeks. My local antena shows better than Rogers. Why we are paying to rogers for TV? I am going to cancel TV and return the next box.

@RogersHelps Right so Apple’s Safari is broken when on Rogers. Sure I will let Tim Cook know. Thanks.

@RogersHelps what's with the slow speeds yesterday and today?