Rogers Outage in Waterdown, Ontario

@bramabramson @Mark_Goldberg @Bell @Rogers @TELUS @Videotron @ShawInfo The problem today is mostly on inter-carrier calls, so if calls can be routed without using those trunks it would be a big win. I think I’m going to write a follow up post this week with a primer on PSTN routing.

@KameoCA @garyvee @koodo Cool. I’m with @rogers and never gotten any reply. Just the long distance texting charges. 😂 😂

Same here at my parents place, they seem to always be having problems with this crap service @rogers passes off as TV.

@RogersHelps @mp256 My family has been having issues all day accessing the app. Go to sign in and gets caught in a loop. Had to uninstall and reinstall on my phone to get it to work again, only to have the same issues a few hours later.

I use to spend so much money @Rogers @RogersHelps and they never listened to my complaint about them breaching my privacy but then @Bell @Bell_Support I was taken care of with respect.

@TTChelps @RogersHelps please get cell service for the TTC

For over two weeks, my grandmother has spoken with over 18 @Rogers representatives to access supports to aid with her visual impairment. Each has bounced her from rep to rep & supervisor to supervisor to follow up with what they promised to do to help.

. @RogersHelps currently at my grandmothers, a blind elderly woman, who is speaking horror stories of your customer service. I request immediate contact information for a @Rogers support person #accessibility and AODA trained before escalating this situation further. @CRTCeng

@RogersHelps I've reached out to you already on Twitter, talked to 15 different ppl and all I get told is it's being worked on. At this point all you can do is fix my internet before Bell get's theirs up and running.

@RogersHelps @Rogers I've been waiting for 2 days to get my internet, ignite TV and home phone set up at my new home and all I'm told is to keep waiting. I need internet at home for work. Someone needs to take ownership of this problem and fix it ASAP.

I need @Rogers to check mine. It’s horrible and cuts out every 5 min. When it’s the most expensive bill in that house every month the expectation is at least for it to be decent. Bell just put lines underground in front of my house...

@Rogers your new unlimited data is terrible!!! Buyer beware!

@RogersHelps Once again @Rogers cant offer you an actual upgrade only a plan change so they charge you more for weak ass service

@seanholladay @petermckinnon @RogersHelps I've never waited more than 15 minutes for a response. So odd

Seriously thinking of leaving @RogersHelps. Sick of the BS, loopholes, contracts, conditions, plan ect. Sure you offer Infinite plans now just as long as you qualify. Just offer it to all stop the bull shit.

Just heard that @Rogers @RogersHelps is “down globally”. That’s kind of a big deal, but no mention online from their teams. Or exactly what is down. #RogersDown 📱 🛰 nothing on @CBCNews or @globalnews either. So odd.

@RogersHelps @Middaughsome Odd how it shows the option to cancel Crave online but when I click cancel it doesn’t actually cancel. We shouldn’t have to call and wait on hold to cancel.

@OfficialDOGNews @RogersHelps I had Rodgers and found I had nothing but problems so I went back to Bell, now I'm starting to have problems with them, UGGGH

@RogersHelps I need some help with my internet...again. It keeps cutting out.

@POSS65 @DoraWinifred92 @timandsid @Sportsnet @City_tv @OMNITelevision @Rogers Exactly. Masai Ujiri is also almost guaranteed to be gone to Washington unless he’s absolutely nuts and turns down their offer.

You guys, unlimited data is going to be a real thing starting tomorrow. This is huge! Thanks to @Rogers, we’ll never have to worry about running out of data or overage charges ever again! #Rogers_Partner #RogersInfinite

@KarlConrad @Rogers I blocked these ads but they are back. Holy hell @Twitter. I wish I had #rogers so I could cancel it. cc: @rogers @silveranovsky #sponsored

@RogersHelps fix your ignite TV. The streaming quality of the raptors game is garbage.

@RogersHelps and @Rogers why has no one reached out in regards to my bill being raised without consent or knowledge!! Disgusting! Been with u for 10+ years and never been offered anything to stay! Maybe it’s time to part ways! #ibetterhearfromu

@Rogers you are crooks! I have been with u for over 10years with my phone and never have been given an upgrade or anything. Finally have a great plan and u change it!! Pure garbage. U should be ashamed! Gonna take a lot to keep me now! #crooks #onewaystreet

@tshirtbae93 @mitch909 @chopstix21 @Rogers @FreedomMobile Difference for me wasn’t the price. But more Gigs. But I regret switching because of lack of signal just about anywhere I go. Specially once I leave the so called home network. No service outside of home network. Even though they said it would be covered by their partner networks

@chopstix21 @mitch909 @Rogers @FreedomMobile NOTL is one of the worst areas for any service coverage I work in that area a lot. And it’s terrible

@RogersHelps Im not effected by the @RogersHelps or @Bell_Support issue. I’m a happy @telusmobility customer. It was more just to point out that Bell and Rogers customers using @RemindHQ will not receive SMS message a key communication tool with our kids teachers but Telus clients will

@RogersHelps It’s unfortunate Rogers doesn’t acknowledge their customers have a work life and can’t offer weeknight service calls after 6 pm. @rogerstv just lost a +10 year customer.

@RogersHelps @spiritalk13 Never mind it seems to be working again

Your internet service is trash @Rogers

I’ve been using @RemindHQ since 2012 and it’s terrible that I have to give it up because of the extra fees @BellMobility and @RogersHelps are charging! This is a FREE tool for teachers!! #Edtech

@RogersHelps Hi Corey, I appreciate the reply but I’m not willing to pay extra to see it on my Rogers iPhone when I already pay enough for what I get at home with my Rogers service. This is something that should be included. Something to consider.

@RogersHelps Rogers internet down in Hamilton

@Rogers your internet service is trash

@RogersHelps Hello - sent a DM a while ago but no reply yet. Please help. Thanks

@RogersHelps It was never listed as a “free promotion” anywhere or by anyone, and I know this because I asked the agent upon selecting that plan. It was a major reason in coming off a corporate plan and going solo.

@ushererofsouls @don_egal @RogersHelps @CBCNews *looks at clock Perhaps lunch at that fine bistro down the street

@RogersHelps have to say, not enabling Apple Watch support for business accounts is terribly disappointing. You would think that business accounts would have a more sincere use of the function than someone purely for a social basis.. #ComeOnRogers

@680NEWS wanna send out a notice that almost all @Rogers internet customers have no internet due to a province wide issue with their DNS server. They don’t seem to want to admit it either. #rogersDown

Hey @Rogers thanks for the heads up that you're no longer giving NHL Live subscriptions to customers. (and of course your NHL site is down)

@RogersHelps my nhltv app on Xbox one keeps experiencing a network error. Preventing me from watching any of tonight's games.

@mrbefussocial @RogersHelps @CRTCeng It’s such poor form to announce this 3 weeks before the season starts.

@RogersHelps That savings was keeping me around as a customer. If im going to pay 200$ a year for that, I’ll be shopping around for a better wireless deal to make up that cost. My contract was up 9 months ago and nhl kept me around.

@RogersHelps How is any of this a contrasting selling point to taking away that service from subscribers? Serious question. Does your response not sound silly? At least tell me a little of you dies inside when you’re forced to type that out?

Do today I found out the watch isn’t available for @Rogers small-business plans. The way the draw arbitrary lines in the same never ceases to amaze me.

@RogersHelps horrific customer service to take away nhl game centre for subscribers 3 weeks before season starts. One of the only things keeping me around as a customer

@BlueBerryNinjaX @doralboy1 @BenGoldenthal @Ken_Rosenthal @BlueJays @Rogers I just look at the evidence. 3 months out, never shows up once in Toronto or on the road, suddenly gets into rehab games. I am entitled to my opinion as are you.

@BlueBerryNinjaX @doralboy1 @BenGoldenthal @Ken_Rosenthal @BlueJays @Rogers Hindsight is awesome. I am a fan so I cheer for the team regardless. What management does or does not do really doesn't concern me, simply because they have a shit load more information than i ever will have.

@RogersHelps The division between SMH and the rest of your services is/was another source of frustration from a customer service standpoint. But thanks for getting back to me. I’ll follow up with them.

@rogers @rogershelps 3 straight days of internet issues in the evening hours. 7 phones calls. 1 service call that shouldn't have been booked. 2 maintenance tickets, the first one cleared because they claim they didn't have enough information, & the second one cleared (page 1)

@RogersHelps We keep losing internet. Streaming audio or video or internet call, then everything freezes or turns robotic sound. Then after a few minutes back... then again. Area code L3S. Issues for past 2-3 days.

@jayjayrub @Rogers @Bell @ROOTS @canadagoose My @Bell service has been doing mini drops all day everyday for the last week. Either the system can't handle the overload or they throttling the lines.

@BramaleaDD @RogersHelps @Rogers @fordnation @JustinTrudeau One issue is that cellular bandwidth is vastly more limited than broadband data. That surge in cellular data usage by lifting those data caps could cripple the networks.

@kellyelliottmcm I switched to @Rogers unlimited cell service for rural home Internet as it is reliable. Mind you until 2018 I had no #LTE in @GrowSouthgate

@MrsCopland @BramaleaDD @Rogers @Bell That is only for home internet. It doesn't apply to cellular data. One issue is that cellular bandwidth is vastly more limited than broadband data. That surge in cellular data usage by lifting those data caps could cripple the networks.

@jayjayrub @Rogers @Bell @ROOTS @canadagoose Service has gotten worse...and we were already battling that BEFORE this lockdown started.

Hey @RogersHelps! I need a 1-800 to discuss some Internet issues. I would like to talk directly to a representative. I cannot locate on your site.

@RogersHelps please please please do whatever you need to do to get your services in area code L2V 4R6. It’s painful to have to rough it with the service provider here. After having your Ignite TV, there’s just no comparison.

@CaitlinOHanlon @RogersHelps Mabels bakery closed due to issue