Shaw outages and service status in Colwood, British Columbia

Problems in the last 24 hours in Colwood, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Colwood, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Colwood, British Columbia

The most recent Shaw outage reports came from the following cities: Victoria, Langford, and Saanichton.

City	Problem Type	Report Time
Victoria	TV	3 hours ago
Langford	E-mail	9 days ago
Victoria	Wi-fi	12 days ago
Victoria	E-mail	19 days ago
Victoria	Phone	19 days ago
Victoria	Wi-fi	24 days ago

Nearby cities with recent reports

Community Discussion

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Shaw Issues Reports Near Colwood, British Columbia

Latest outage, problems and issue reports in Colwood and nearby locations:

• 
  KTKCAD (@KTKCAD) reported 1 minute ago from Saanich, British Columbia

  @FP_Champagne as a @ShawInfo internet customer we also receive a fair mobile plan 25G for $25.Please be sure the monopoly gouging gang grandfather these contracts.Canada pays the highest mobile rates in the world yet subsidize the carriers with tax breaks with our $ 😡 not keen

• 
  Evan Leeson (@EvanLeeson) reported 4 minutes ago from Saanich, British Columbia

  @Shawhelp you guys have gone from heroes to zeroes on customer service. My chat queue estimate expired fifteen minutes ago. Where are all the cheerful people I used to talk to on the phone who worked here in Victoria.

• 
  Evan Leeson (@EvanLeeson) reported 4 minutes ago from Saanich, British Columbia

  @Shawhelp It's too bad, you should be proactive, given the price is the same, there's no additional input cost for Shaw, and you have a happier client. Might offset some if the damage being done to Shaw's rep due to the customer service roll-back over the last few years. #shareholdersfirst

• 
  H. Neal Cropper (@RealNealDeal) reported 10 minutes ago from Metchosin, British Columbia

  It's clear to me after three days of terrible service that @ShawInfo is no longer a capable service provider. I live in a capital city and their services are unreliable and frustrating. Sadly I'm on contract with this bad corporate player who cares not about their customers. #yyj

• 
  Cindy Andrie 🏳️‍🌈 (@candrie) reported 16 minutes ago from Saanich, British Columbia

  Anyone else in #yyj internet going up and down in this heat. Specifically with @Shawhelp ?

• 
  Jenn Tranmer (@vicmomdoc) reported 20 minutes ago from Langford, British Columbia

  @antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.

• 
  E C O L O F T Y your #1 green insulation solution (@Ecolofty) reported 25 minutes ago from Central Saanich, British Columbia

  @ShawInfo Hi there, I’m hoping somebody from your billing department can get a hold of me ASAP. We are contacting you on behalf of my elderly parents who have spent at least the last 6 months on Shaw Internet w/ literally no coverage in their house. We need a resolution today🙏

• 
  David Kettlewell (@dbkettlewell) reported 30 minutes ago from Central Saanich, British Columbia

  @Shawhelp I can’t get my UFC PPV to work and I’m on hold with Shaw. Help!!

• 
  ConnorEdwards.eth (@connoredwards) reported 31 minutes ago from Victoria, British Columbia

  Hey @ShawHelp, when will Outage # INC0996046 be resolved? I need to do some work here…

• 
  Ty_soup (@tysoup) reported 32 minutes ago from Saanich, British Columbia

  @Shawhelp your store front services in Victoria are incredibly terrible!! I sat in the phone all night with you guys trying to get my cable box fixed. You said go to the store front a new box will be ready for pickup.. I’m now wait an HOUR in this store to switch the box!

• 
  Chris (@hainzy26) reported 33 minutes ago from Saanich, British Columbia

  @Shawhelp Bluecurve appears to be down in a few places around town. What happened?

• 
  Daisy Gal (@Dadadaisygal) reported 41 minutes ago from Victoria, British Columbia

  @Shawhelp is there an outage in Victoria currently? If so how long till it’s back up?

• 
  Lisa Anderson🇨🇦🏳️‍🌈 (@deaftravel) reported 50 minutes ago from Saanich, British Columbia

  @Shawhelp what’s up w Shaw internet in Cadboro Bay? Internet is down.

• 
  Ian holt (@holtyny) reported 51 minutes ago from Victoria, British Columbia

  @TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.

• 
  Delroy Dyer 🇻🇨🇨🇦 (@DelroyDyer89) reported 51 minutes ago from Victoria, British Columbia

  One thing we can't lose in the @Rogers @ShawInfo buyout is the excellent customer service at @freedomsupport. So much better than the rest.

• 
  CanadiansForBiden (@BidenCanadians) reported 52 minutes ago from Colwood, British Columbia

  @Shawhelp is there a known internet issue?

• 
  SilverQuillCreative (@silverquillgrp) reported 54 minutes ago from Sooke, British Columbia

  @orchard_leanne And I with @ShawInfo but this merger is not working. @CRTCeng

• 
  patrickseward (@PatrickSeward) reported 56 minutes ago from Saanich, British Columbia

  @Shawhelp Well, #shawcable changed their plans, now all customers get the same great prices, or so they say. Not only do I feel cheated as a 20+ year customer when new ones got the best prices, now I get the privledge of paying more money, not less. Supervisor please!

• 
  Jody Klassen (@bellasugarsega) reported 57 minutes ago from Langford, British Columbia

  I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.

• 
  Erin Frances Fisher (@wrongasparagus) reported 57 minutes ago from Victoria, British Columbia

  Hello @Shawhelp the internet is down again! From your site it doesn't look like a scheduled outage

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shari O'Neill (@ShariONeill12) reported 12 seconds ago

  @Shawhelp So you can't just put the effort in right now and let me know? Thanks. Horrible customer service.

• 
  Hugh Gillis 🇨🇦 (@hgillis) reported 2 minutes ago

  @Shawhelp I haven't been able to login to my account in 2 months. I can't stream from any of my devices because I can't login. I"ve called your support 4 times and just keep getting told to try again in a week. Are you ever going to fix this problem?

• 
  D (@superdaddoo) reported 3 minutes ago

  PSA: Filed a CCTS complaint against @Rogers & Shaw (@ShawInfo) today. Shaw/Rogers has stated that their internet infrastructure in my community is unable to provide the 2Gbps download speeds during peak times. 50% to 70% bandwidth loss in peak times. But charging people for it.

• 
  Jenn (@jskapin) reported 5 minutes ago

  @Shawhelp Internet, and it’s in Cochrane, ab. Self service doesn’t work either.

• 
  Bella Bee  (@SmileyYYC) reported 6 minutes ago

  WTF .@shawhelp ????? You decide to go down during #HockeyDayInCanada ! 😡

• 
  bc_2027 (@bc_2025_vision) reported 10 minutes ago

  @Shawhelp We really need wait times & callback from Rogers with Shaw support. We had this for > 10 years before it was stopped. Now TELUS has these services and Rogers with Shaw does not. @Rogers Customer service should not be a hardship on hold … no clue whether we will wait hours😟

• 
  DJ Phoenix (@DJPh03NiX) reported 12 minutes ago

  @Shawhelp Doesn’t help. Same issue both on the website and the mobile app.

• 
  Matthew Johnson (@McJohnson922) reported 13 minutes ago

  @Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...

• 
  Quinn Mason MD (@boondocksdoc) reported 13 minutes ago

  @Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?

• 
  LFCBeatle (@richyhlfc) reported 14 minutes ago

  @Shawhelp Thanks but what about the issue with live chat and not having a phone number?