Shaw outages and service status in Shaughnessy, British Columbia

Problems in the last 24 hours in Shaughnessy, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Shaughnessy, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shaughnessy, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	7 hours ago
Vancouver	TV	8 hours ago
Vancouver	E-mail	8 hours ago
Vancouver	Total Blackout	10 hours ago
Vancouver	Internet	11 hours ago
Vancouver	Internet	11 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Shaughnessy, British Columbia

Latest outage, problems and issue reports in Shaughnessy and nearby locations:

• 
  Moke (@mykeymause) reported 5 minutes ago from North Vancouver, British Columbia

  Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

• 
  Vanessa (@VNSSAWBSTR) reported 8 minutes ago from Vancouver, British Columbia

  @Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

• 
  RitchWorld (@RitchWorld) reported 9 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  mike blackmon (@MikeyBlackmon) reported 20 minutes ago from Burnaby, British Columbia

  Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

• 
  Monique Cloutier (@cloutier68) reported 23 minutes ago from Vancouver, British Columbia

  @stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

• 
  Prairie Paul (@PaulDoroshenko) reported 24 minutes ago from Vancouver, British Columbia

  @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

• 
  Peter Meiszner (@PeterMeiszner) reported 25 minutes ago from Vancouver, British Columbia

  Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

• 
  Curtis (@Jones_NS99) reported 28 minutes ago from North Vancouver, British Columbia

  Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

• 
  Yvonne Bray (@PSPilates) reported 31 minutes ago from West End, British Columbia

  @Shawhelp Blue curve not working once again

• 
  Crystal (@theMediaChick) reported 32 minutes ago from Vancouver, British Columbia

  @Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

• 
  Sean Vanderfluit (@Vanderfluit) reported 32 minutes ago from Richmond, British Columbia

  @Shawhelp Convenient you shut down just as your service goes out.

• 
  Mark Thirtle (@regattabred) reported 33 minutes ago from North Vancouver, British Columbia

  So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.

• 
  Christopher Scott (@ChrisCScott) reported 37 minutes ago from Burnaby, British Columbia

  @Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

• 
  Farzad's Barber Shop (@BarbersRBetter) reported 41 minutes ago from Vancouver, British Columbia

  @Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

• 
  Janet George (@hcartet) reported 42 minutes ago from North Vancouver, British Columbia

  I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

• 
  shea (@sheaC_3) reported 43 minutes ago from Burnaby, British Columbia

  I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

• 
  Steven Wu (@Stevenwu53) reported 46 minutes ago from Vancouver, British Columbia

  @Shawhelp wifi down it will not let me login

• 
  mrslprime (@mrslprime) reported 49 minutes ago from Vancouver, British Columbia

  @Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

• 
  Jessy (@CoachDhillon) reported 52 minutes ago from Vancouver, British Columbia

  Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

• 
  Marcus Anderson (@InTheBluePaint) reported 60 minutes ago from North Vancouver, British Columbia

  @danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Guy_Barnabe (@GuyBarnabe) reported 4 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Mark Banks (@markbanks6) reported 5 minutes ago

  @Shawhelp I’m not out of region which is why I reached out. I’ve never had this issue previously. This was also viewed on satellite not digital. You can see from my pic that the broadcast was still playing in the background. Normally the screen is black behind the pop up if out of region

• 
  Tyler ❄☕☃ (@Valomir) reported 5 minutes ago

  @Shawhelp hey pals, I my internet has ceased working a couple times tonight and I'm wondering if there is an outage near the community of Sunalta in Calgary. The modem light is solid white but neither my wifi or Ethernet produce internet. I have power cycled the modem.

• 
  Tyler ❄☕☃ (@Valomir) reported 6 minutes ago

  @Shawhelp There was no known outage. My mo-... *sob* my modem reached the end of it's lifecycle. It died doing it's duty; providing me with high speed internet access both via internet and Wi-Fi. *sob* I am forever grateful for its service and will cherish the memories we made.

• 
  Lindsay I.R Wiebe (@LindsayWiebeRD) reported 7 minutes ago

  @Shawhelp I just came home and tried these. My internet is still down.

• 
  Mat Thomas (@EmptyUK) reported 8 minutes ago

  @Shawhelp Hi, my internet is dead. Unplugged the router etc but it won’t come back. Help please.

• 
  🌼🍄Shelby Lou Who🍄🌼 (@shelbyae) reported 9 minutes ago

  I love when @Shawhelp has random outages before their scheduled maintenance outages. But since I’m not technically a Roger’s customer, their customer service can’t help/notify of the outage 🙄

• 
  TC-VAN (@RageGeist) reported 11 minutes ago

  @Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able

• 
  Kent Aitchison (@KentAitchison) reported 14 minutes ago

  @Shawhelp is there an outage for Internet/WiFi in Kamloops area?

• 
  Quinn Mason MD (@boondocksdoc) reported 17 minutes ago

  @Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?