Shaw outages and service status in Shaughnessy, British Columbia

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Shaw generated 3 outage signals in the last 24 hours around Shaughnessy, including 3 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 28, 3:07 PM EDT.

Internet (67%)
TV (15%)
Wi-fi (10%)
Total Blackout (5%)
E-mail (3%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Shaughnessy, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Shaughnessy, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Shaughnessy	Baseline
Apr 27, 9:20 PM EDT	0	0	0
Apr 27, 9:40 PM EDT	0	0	0
Apr 27, 10:00 PM EDT	0	0	0
Apr 27, 10:20 PM EDT	0	0	0
Apr 27, 10:40 PM EDT	0	0	0
Apr 27, 11:00 PM EDT	0	0	0
Apr 27, 11:20 PM EDT	0	0	0
Apr 27, 11:40 PM EDT	0	0	0
Apr 28, 12:00 AM EDT	0	0	0
Apr 28, 12:20 AM EDT	0	0	0
Apr 28, 12:40 AM EDT	0	0	0
Apr 28, 1:00 AM EDT	0	0	0
Apr 28, 1:20 AM EDT	0	0	0
Apr 28, 1:40 AM EDT	0	0	0
Apr 28, 2:00 AM EDT	0	0	0
Apr 28, 2:20 AM EDT	0	0	0
Apr 28, 2:40 AM EDT	0	0	0
Apr 28, 3:00 AM EDT	0	0	0
Apr 28, 3:20 AM EDT	0	0	0
Apr 28, 3:40 AM EDT	0	0	0
Apr 28, 4:00 AM EDT	0	0	0
Apr 28, 4:20 AM EDT	0	0	0
Apr 28, 4:40 AM EDT	0	0	0
Apr 28, 5:00 AM EDT	0	0	0
Apr 28, 5:20 AM EDT	0	0	0
Apr 28, 5:40 AM EDT	0	0	0
Apr 28, 6:00 AM EDT	0	0	0
Apr 28, 6:20 AM EDT	0	0	0
Apr 28, 6:40 AM EDT	0	0	0
Apr 28, 7:00 AM EDT	0	0	0
Apr 28, 7:20 AM EDT	0	0	0
Apr 28, 7:40 AM EDT	0	0	0
Apr 28, 8:00 AM EDT	0	0	0
Apr 28, 8:20 AM EDT	0	0	0
Apr 28, 8:40 AM EDT	0	0	0
Apr 28, 9:00 AM EDT	0	0	0
Apr 28, 9:20 AM EDT	0	0	0
Apr 28, 9:40 AM EDT	0	0	0
Apr 28, 10:00 AM EDT	0	0	0
Apr 28, 10:20 AM EDT	0	0	0
Apr 28, 10:40 AM EDT	0	0	0
Apr 28, 11:00 AM EDT	0	0	0
Apr 28, 11:20 AM EDT	0	0	0
Apr 28, 11:40 AM EDT	0	0	0
Apr 28, 12:00 PM EDT	0	0	0
Apr 28, 12:20 PM EDT	0	0	0
Apr 28, 12:40 PM EDT	0	0	0
Apr 28, 1:00 PM EDT	0	0	0
Apr 28, 1:20 PM EDT	0	0	0
Apr 28, 1:40 PM EDT	0	0	0
Apr 28, 2:00 PM EDT	0	0	0
Apr 28, 2:20 PM EDT	0	0	0
Apr 28, 2:40 PM EDT	0	0	0
Apr 28, 3:00 PM EDT	0	0	0
Apr 28, 3:20 PM EDT	0	0	0
Apr 28, 3:40 PM EDT	0	0	0
Apr 28, 4:00 PM EDT	0	0	0
Apr 28, 4:20 PM EDT	0	0	0
Apr 28, 4:40 PM EDT	0	0	0
Apr 28, 5:00 PM EDT	0	0	0
Apr 28, 5:20 PM EDT	0	0	0
Apr 28, 5:40 PM EDT	0	0	0
Apr 28, 6:00 PM EDT	0	0	0
Apr 28, 6:20 PM EDT	0	0	0
Apr 28, 6:40 PM EDT	0	0	0
Apr 28, 7:00 PM EDT	0	0	0
Apr 28, 7:20 PM EDT	0	0	0
Apr 28, 7:40 PM EDT	0	0	0
Apr 28, 8:00 PM EDT	0	0	0
Apr 28, 8:20 PM EDT	0	0	0
Apr 28, 8:40 PM EDT	0	0	0
Apr 28, 9:00 PM EDT	0	0	0
Apr 28, 9:20 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Shaughnessy, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, New Westminster, Richmond, Burnaby, and North Vancouver.

City	Problem Type	Report Time
Vancouver	Wi-fi	6 hours ago
Vancouver	Internet	17 hours ago
New Westminster	TV	21 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago
Vancouver	Internet	1 day ago

Nearby cities with recent reports

Vancouver

15 recent signals

6 hours ago

New Westminster

1 recent signals

21 hours ago

Richmond

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Shaughnessy, British Columbia

Latest outage, problems and issue reports in Shaughnessy and nearby locations:

macaroni in a pot (@jooooodooolp) reported 41 seconds ago from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
Anne (@pambh65) reported 49 seconds ago from Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
Thomas Gautreau (@TomGautreau) reported 1 minute ago from Vancouver, British Columbia
Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.
BdblE (@MsYouDoYou) reported 1 minute ago from Burnaby, British Columbia
So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.
Alice, The Alice (@AliceTheAlice1) reported 3 minutes ago from Burnaby, British Columbia
@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.
ABALI (@G_ABALI_S) reported 6 minutes ago from Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
Jay Holtslander (@j_holtslander) reported 6 minutes ago from Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
Allan 2022 (@Festive_Fong) reported 7 minutes ago from Richmond, British Columbia
@Shawhelp Help me !
Tracy ترايسي (@tracyglennYVR) reported 9 minutes ago from Burnaby, British Columbia
@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?
mike blackmon (@MikeyBlackmon) reported 13 minutes ago from Burnaby, British Columbia
Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
Marlow 🇨🇦🇺🇦 (@Marlow22) reported 19 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
Ashley Burr (@AshleyBurr_) reported 30 minutes ago from New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
Chris Simpson (@chris_e_simpson) reported 34 minutes ago from North Vancouver, British Columbia
Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.
Sean Vanderfluit (@Vanderfluit) reported 35 minutes ago from Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
Tiffany Kalanj (@TiffanyKalanj) reported 39 minutes ago from Vancouver, British Columbia
Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady
Michelle Carter (she,her,hers) (@Britbirdvancity) reported 40 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable
RAVI PATEL (@ravikanji) reported 41 minutes ago from New Westminster, British Columbia
@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.
Manpreet Suhi (@ManpreetSuhi) reported 41 minutes ago from Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
Tazim Damji (@tazimdamji) reported 50 minutes ago from North Vancouver, British Columbia
@Shawhelp hi my modem seems to be down 😣
Jeff Thorlacius (@jthor099) reported 56 minutes ago from Vancouver, British Columbia
@Shawhelp Nope, ever since I upgraded my service that's all been fine.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

always smile 🇨🇦 (@cari_goncalves) reported 2 minutes ago
@Shawhelp @gfliverpool9966 Not working for me either. Ridiculous
Summer (@snowyday15) reported 9 minutes ago
@Shawhelp any updates for when internet will be restored to West Kelowna? The planned outage was ended hours ago.
bc_2027 (@bc_2025_vision) reported 11 minutes ago
@Shawhelp The feedback form seems broken. I filled in the * fields and submitted .. error msg? I checked several times? Please fix form? How do I submit my concern to decision makers? Thank you.
Quinn Mason MD (@boondocksdoc) reported 17 minutes ago
@Shawhelp Nanaimo home internet service down. No mention of same on website. Any info or update?
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 18 minutes ago
@Shawhelp I’ve been trying for a while for a solution, but it looks like we will end up changing providers next month, as we have not found a solution and I’m not the only one who has this issue with the X series modems.
Rick Alsop (@RickAlsop) reported 18 minutes ago
@Shawhelp Yes still issues as its not working
Guzzzi (@__guzzzzi) reported 20 minutes ago
@ACBgal @Shawhelp Hey! Did you fix it? Same problem here
Magictastical Rubber Duck (@ShoujoRukiia) reported 22 minutes ago
@Shawhelp Is Internet down? I haven’t had it for half an hour now and even tried unplugging my box.
RogersHelps (@RogersHelps) reported 24 minutes ago
@jcnhooper @Shawhelp Hi James. Please connect with technical support at 1-888-764-3771 so we can ensure proper steps are being taken to resolve any technical issues you are experiencing. -Eric
Common Sense Politics Please (@laxbird) reported 24 minutes ago
You just have to love the ****** @Shawhelp service. They give you chat service that doesn't work for Shaw. Then give you a number that doesn't have service. How are you suppose to contact these people.