Shaw Outage Report in Shaughnessy, British Columbia

Problems in the last 24 hours in Shaughnessy, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Shaughnessy, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

• Internet (55%)
• TV (18%)
• Wi-fi (11%)
• E-mail (9%)
• Total Blackout (6%)
• Phone (2%)

Live Outage Map Near Shaughnessy, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	23 minutes ago
Vancouver	Internet	1 hour ago
Vancouver	Internet	4 hours ago
Vancouver	Internet	9 hours ago
Vancouver	Internet	1 day ago
Vancouver	Internet	2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Shaughnessy, British Columbia

Latest outage, problems and issue reports in Shaughnessy and nearby locations:

• 
  BdblE (@MsYouDoYou) reported 2 minutes ago from Burnaby, British Columbia

  So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

• 
  Sean Vanderfluit (@Vanderfluit) reported 2 minutes ago from Richmond, British Columbia

  @Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕

• 
  India Barnardo (@Indi_pops) reported 4 minutes ago from Westmount, British Columbia

  @Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!

• 
  Sean Vanderfluit (@Vanderfluit) reported 7 minutes ago from Richmond, British Columbia

  @Shawhelp Convenient you shut down just as your service goes out.

• 
  Anne (@pambh65) reported 13 minutes ago from Burnaby, British Columbia

  @Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

• 
  Prairie Paul (@PaulDoroshenko) reported 15 minutes ago from Vancouver, British Columbia

  @ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

• 
  west coast homo (@jowdoof) reported 22 minutes ago from Burnaby, British Columbia

  @Shawhelp hi i need to know it theres outage in my area?

• 
  Marlow 🇨🇦🇺🇦 (@Marlow22) reported 24 minutes ago from Vancouver, British Columbia

  @Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

• 
  Curtis (@Jones_NS99) reported 28 minutes ago from North Vancouver, British Columbia

  Hey @Shawhelp your agent just disconnected us after offering a retention plan that was more than what your website quotes new customers. This is after 3 weeks of disrupted service. What is going on over there?

• 
  Yvonne Bray (@PSPilates) reported 28 minutes ago from West End, British Columbia

  @Shawhelp Blue curve not working once again

• 
  Allan 2022 (@Festive_Fong) reported 32 minutes ago from Richmond, British Columbia

  @Shawhelp Help me !

• 
  Danielle Aichler (@danielaichler) reported 38 minutes ago from Shaughnessy, British Columbia

  @Shawhelp is there a tv outage in Vancouver at the moment?

• 
  BdblE (@MsYouDoYou) reported 43 minutes ago from Burnaby, British Columbia

  @RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

• 
  Julia Davis (@JuliaHZD) reported 46 minutes ago from West End, British Columbia

  @Shawhelp Is there an outage in Vancouver right now?

• 
  Paul E. Marquis (@RiskManagerCa) reported 49 minutes ago from Vancouver, British Columbia

  @Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled

• 
  RitchWorld (@RitchWorld) reported 52 minutes ago from New Westminster, British Columbia

  @Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

• 
  Ashley Burr (@AshleyBurr_) reported 52 minutes ago from New Westminster, British Columbia

  @Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

• 
  BdblE (@MsYouDoYou) reported 56 minutes ago from Burnaby, British Columbia

  I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

• 
  RitchWorld (@RitchWorld) reported 57 minutes ago from New Westminster, British Columbia

  Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

• 
  Curtis (@Jones_NS99) reported 60 minutes ago from North Vancouver, British Columbia

  @Shawhelp I do not normally escalate these things, but I am floored by the absurdity of what I just experienced on behalf of a family member, who has been a loyal customer for 40 years. I will DM, but honestly, you need to do better.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sara 🇨🇦 (@SaraSundaysara) reported 5 minutes ago

  @ShawInfo can I get a bill sent to me? Over the last two weeks I’ve been on hold for over 8 hours and no one can open my account so I can see a bill. It’s been three months and I’ve never received one bill. Just emails demanding payment. I want to see a bill! Please do something!

• 
  sophhh (@sophhhjamal) reported 5 minutes ago

  @ShawInfo @Shawhelp can you explain why when I request a call back , I get put back on hold for 20 mins??? This is ridiculous. Need business help and have no patience for this **** service / wifi.

• 
  Farging Icehole (@12thofn3v3r) reported 6 minutes ago

  NOT getting the service I'm paying for, you are doing nothing to fix it. You *will* let us out of the contract with NO penalty & U *will* negotiate with @ShawHelp for a superb deal & U *will* be at my house in a fat hurry to remove your equipment so that Shaw can install theirs.

• 
  Crispy Lines (@JayRayHolly) reported 8 minutes ago

  @Shawhelp having issue with my newish modem suddenly. Wi-Fi is intermittent and no internet intermittently. Is there a known problem?

• 
  Dann Blair 🚀 (@CMDannCA) reported 8 minutes ago

  @brockgs @FedEx @ShawInfo I was directly transferred to another department and then sat on hold for like 20 minutes, at the end, their system was down haha.

• 
  The Dave! 🌈 (@TheDaveCA) reported 11 minutes ago from Calgary, Alberta

  @Shawhelp The issue is not account specific.

• 
  MYork (@ykmnae) reported 17 minutes ago

  @Shawhelp My internet is down. Can you help?

• 
  j a n i c e nikkel (@janicenikkel) reported 17 minutes ago

  @Shawhelp I signed up for Shaw last week but keep getting bumped off internet. I'm on chat for help and I've been on here over 45 min but 2 agents have had to go off their shift or on their breaks. So I'm not getting helped. I don't get this service.

• 
  Pup Shade The Mutt (@Lycansshadow) reported 17 minutes ago

  @ShawInfo what ******** shaw! Been on hold AFTER CALL BACK FOR A ******* HOUR!

• 
  conqueblanche (@conqueblanche) reported 22 minutes ago

  @Shawhelp Is there any unreported outage in Richmond, BC?