Shaw outages and service status in Shaughnessy, British Columbia

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Shaw generated 5 outage signals in the last 24 hours around Shaughnessy, including 5 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 27, 8:12 PM EDT.

Internet (68%)
TV (14%)
Wi-fi (9%)
Total Blackout (5%)
E-mail (4%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Shaughnessy, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Shaughnessy, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Shaughnessy	Baseline
Apr 26, 8:40 PM EDT	0	0	0
Apr 26, 9:00 PM EDT	0	0	0
Apr 26, 9:20 PM EDT	0	0	0
Apr 26, 9:40 PM EDT	0	0	0
Apr 26, 10:00 PM EDT	0	0	0
Apr 26, 10:20 PM EDT	0	0	0
Apr 26, 10:40 PM EDT	0	0	0
Apr 26, 11:00 PM EDT	0	0	0
Apr 26, 11:20 PM EDT	0	0	0
Apr 26, 11:40 PM EDT	0	0	0
Apr 27, 12:00 AM EDT	0	0	0
Apr 27, 12:20 AM EDT	0	0	0
Apr 27, 12:40 AM EDT	0	0	0
Apr 27, 1:00 AM EDT	0	0	0
Apr 27, 1:20 AM EDT	0	0	0
Apr 27, 1:40 AM EDT	0	0	0
Apr 27, 2:00 AM EDT	0	0	0
Apr 27, 2:20 AM EDT	0	0	0
Apr 27, 2:40 AM EDT	0	0	0
Apr 27, 3:00 AM EDT	0	0	0
Apr 27, 3:20 AM EDT	0	0	0
Apr 27, 3:40 AM EDT	0	0	0
Apr 27, 4:00 AM EDT	0	0	0
Apr 27, 4:20 AM EDT	0	0	0
Apr 27, 4:40 AM EDT	0	0	0
Apr 27, 5:00 AM EDT	0	0	0
Apr 27, 5:20 AM EDT	0	0	0
Apr 27, 5:40 AM EDT	0	0	0
Apr 27, 6:00 AM EDT	0	0	0
Apr 27, 6:20 AM EDT	0	0	0
Apr 27, 6:40 AM EDT	0	0	0
Apr 27, 7:00 AM EDT	0	0	0
Apr 27, 7:20 AM EDT	0	0	0
Apr 27, 7:40 AM EDT	0	0	0
Apr 27, 8:00 AM EDT	0	0	0
Apr 27, 8:20 AM EDT	0	0	0
Apr 27, 8:40 AM EDT	0	0	0
Apr 27, 9:00 AM EDT	0	0	0
Apr 27, 9:20 AM EDT	0	0	0
Apr 27, 9:40 AM EDT	0	0	0
Apr 27, 10:00 AM EDT	0	0	0
Apr 27, 10:20 AM EDT	0	0	0
Apr 27, 10:40 AM EDT	0	0	0
Apr 27, 11:00 AM EDT	0	0	0
Apr 27, 11:20 AM EDT	0	0	0
Apr 27, 11:40 AM EDT	0	0	0
Apr 27, 12:00 PM EDT	0	0	0
Apr 27, 12:20 PM EDT	0	0	0
Apr 27, 12:40 PM EDT	0	0	0
Apr 27, 1:00 PM EDT	0	0	0
Apr 27, 1:20 PM EDT	0	0	0
Apr 27, 1:40 PM EDT	0	0	0
Apr 27, 2:00 PM EDT	0	0	0
Apr 27, 2:20 PM EDT	0	0	0
Apr 27, 2:40 PM EDT	0	0	0
Apr 27, 3:00 PM EDT	0	0	0
Apr 27, 3:20 PM EDT	0	0	0
Apr 27, 3:40 PM EDT	0	0	0
Apr 27, 4:00 PM EDT	0	0	0
Apr 27, 4:20 PM EDT	0	0	0
Apr 27, 4:40 PM EDT	0	0	0
Apr 27, 5:00 PM EDT	0	0	0
Apr 27, 5:20 PM EDT	0	0	0
Apr 27, 5:40 PM EDT	0	0	0
Apr 27, 6:00 PM EDT	0	0	0
Apr 27, 6:20 PM EDT	0	0	0
Apr 27, 6:40 PM EDT	0	0	0
Apr 27, 7:00 PM EDT	0	0	0
Apr 27, 7:20 PM EDT	0	0	0
Apr 27, 7:40 PM EDT	0	0	0
Apr 27, 8:00 PM EDT	0	0	0
Apr 27, 8:20 PM EDT	0	0	0
Apr 27, 8:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Shaughnessy, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Richmond, Burnaby, North Vancouver, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	41 minutes ago
Vancouver	Internet	6 hours ago
Vancouver	Internet	6 hours ago
Vancouver	Internet	9 hours ago
Vancouver	TV	21 hours ago
Richmond	TV	2 days ago

Nearby cities with recent reports

Vancouver

14 recent signals

41 minutes ago

Richmond

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Shaw Issues Reports Near Shaughnessy, British Columbia

Latest outage, problems and issue reports in Shaughnessy and nearby locations:

Craig Minielly (@craigminielly) reported 3 minutes ago from Vancouver, British Columbia
@Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.
colored pencil (@singh_sp) reported 6 minutes ago from Burnaby, British Columbia
@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?
Phil IS Ridin' Bikes Again (@PhilRidinBikes) reported 6 minutes ago from New Westminster, British Columbia
@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.
RitchWorld (@RitchWorld) reported 9 minutes ago from New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
Sean Vanderfluit (@Vanderfluit) reported 14 minutes ago from Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
Allan 2022 (@Festive_Fong) reported 14 minutes ago from Richmond, British Columbia
@Shawhelp Help me !
Uli Laue (@ulilaue) reported 17 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in East Van
Jeff Thorlacius (@jthor099) reported 18 minutes ago from Vancouver, British Columbia
@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
Andie Stewart (@Andiecamille) reported 21 minutes ago from Vancouver, British Columbia
@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬
Michael Brimer (@IMBrimer) reported 22 minutes ago from Vancouver, British Columbia
@ShawInfo Nope, I’m downtown #vancouver and my internet drops out over an old school network daily
macaroni in a pot (@jooooodooolp) reported 30 minutes ago from Burnaby, British Columbia
Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo
BdblE (@MsYouDoYou) reported 32 minutes ago from Burnaby, British Columbia
@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.
Jay Holtslander (@j_holtslander) reported 36 minutes ago from Vancouver, British Columbia
@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.
Russian Tim (@RussianTim61) reported 38 minutes ago from Vancouver, British Columbia
@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.
Mariano D (@marianodss) reported 40 minutes ago from Burnaby, British Columbia
@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(
BdblE (@MsYouDoYou) reported 41 minutes ago from Burnaby, British Columbia
@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.
Michael Cuddihy (@Wbaz54) reported 49 minutes ago from Vancouver, British Columbia
@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw
Yvonne Bray (@PSPilates) reported 55 minutes ago from West End, British Columbia
@Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?
Kim Coleman (@kimc555) reported 59 minutes ago from North Vancouver, British Columbia
Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs
Jeff Thorlacius (@jthor099) reported 59 minutes ago from Vancouver, British Columbia
@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

Vandelay Industries Inc. (@Mowgz_1) reported 5 minutes ago
@staceybrotzel @Shawhelp Stuck on CBC. Worst nightmare!!
AndorianIP(AiP)🐍 (@AndorianIP) reported 6 minutes ago
@Shawhelp Hi any ETA on when we'll have service back in Langley Aldergrove and Surrey? Some of us depend on for work.
Kathryn Taylor (@katinedmonton) reported 12 minutes ago
What is wrong with @Rogers . My husband called twice, was on hold for 20 minutes then you hung up. Will the 3rd time be the charm. I hate that @ShawInfo became @Rogers , terrible service
Sunny Pandher (@sunnypandherSP) reported 13 minutes ago
@ShawInfo I've been on hold for 5 hours in the last 2 days and and an hour on the chat before it crashes. I need my bill adjusted. Please help
Guy_Barnabe (@GuyBarnabe) reported 14 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
Shari O'Neill (@ShariONeill12) reported 18 minutes ago
@Shawhelp So you can't just put the effort in right now and let me know? Thanks. Horrible customer service.
bc_2027 (@bc_2030_vision) reported 20 minutes ago
@Shawhelp Just ch 199 in Victoria . I just got thru on phone. Agent has worked with back office and confirmed the issue. Back office is escalating with channel provider. “THe Frame” Said it might take a day or two but should be fixed. Cheers.
Deborah Pineda (@pineda_deborah) reported 21 minutes ago
@Shawhelp is the Abbeydale area having internet issues? My internet is super slow 🥹🥹🥹
Guy_Barnabe (@GuyBarnabe) reported 25 minutes ago
@Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…
DJ Phoenix (@DJPh03NiX) reported 30 minutes ago
@Shawhelp The site keeps hanging. I get an error saying to wait or close the site. It’s slow as heck. The site shows an error saying it can’t pull up billing information. Shows a $0 balance when it’s not.