Shaw Outage Report in Shaughnessy, British Columbia
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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.
Full Outage Map
E-mailProblems in the last 24 hours in Shaughnessy, British Columbia
The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Shaughnessy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Shaw users through our website.
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Internet (60%)
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TV (17%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shaughnessy, British Columbia
The most recent Shaw outage reports came from the following cities: Vancouver, North Vancouver, Richmond, Burnaby and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Wi-fi | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet | |
| Vancouver |
TV | |
| Vancouver |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Shaw Issues Reports Near Shaughnessy, British Columbia
Latest outage, problems and issue reports in Shaughnessy and nearby locations:
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.
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Andie Stewart
(@Andiecamille) reported
from
Vancouver, British Columbia
@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬
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India Barnardo
(@Indi_pops) reported
from
Westmount, British Columbia
@Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.
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Allan 2022
(@Festive_Fong) reported
from
Richmond, British Columbia
@Shawhelp Help me !
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Jeff Thorlacius
(@jthor099) reported
from
Vancouver, British Columbia
@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?
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Sean Vanderfluit
(@Vanderfluit) reported
from
Richmond, British Columbia
@Shawhelp ...especially since it's been almost two hours since I was told I'd been sent an email confirming the appointment, yet nothing. I wonder if the other customer got it instead. 😕
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Prairie Paul
(@PaulDoroshenko) reported
from
Vancouver, British Columbia
@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.
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Quinn Mell-Cobb
(@QuinnMellCobb) reported
from
Vancouver, British Columbia
@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.
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Danielle Aichler
(@danielaichler) reported
from
Shaughnessy, British Columbia
@Shawhelp is there a tv outage in Vancouver at the moment?
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Manpreet Suhi
(@ManpreetSuhi) reported
from
Burnaby, British Columbia
@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?
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mrslprime
(@mrslprime) reported
from
Vancouver, British Columbia
@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.
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Ashley Burr
(@AshleyBurr_) reported
from
New Westminster, British Columbia
@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.
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Sean Vanderfluit
(@Vanderfluit) reported
from
Richmond, British Columbia
@Shawhelp Convenient you shut down just as your service goes out.
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp Blue curve not working once again
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Peter Meiszner
(@PeterMeiszner) reported
from
Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
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Yvonne Bray
(@PSPilates) reported
from
West End, British Columbia
@Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?
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D Mac.
(@macrae_donnie) reported
from
Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in
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Alex McRoberts
(@webtwozero) reported
from
North Vancouver, British Columbia
@Shawhelp seeing an outage in North Vancouver?
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RitchWorld
(@RitchWorld) reported
from
New Westminster, British Columbia
@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.
Shaw Issues Reports
Latest outage, problems and issue reports in social media:
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Gordon Jewsbury VE7JBY
(@gordtgr) reported
from
Prince George, British Columbia
@Shawhelp The system did its own self reboot and came back on so at the moment it is working again. So it was down for a couple hours.
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Dispitch62
(@KristenBigO) reported
@Shawhelp I am in Edmonton...there is intermittent service happening now, can you let us know what is happening? Thanks!! #lockdown #weneedstreaming
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Kayle Clark
(@kaclk) reported
Just in case we’re counting, @Shawhelp outage is now at 2 hours with 0 updates. Completely unacceptable.
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Angie M
(@storyofangie) reported
@Shawhelp - 2 hours, internet down and no updates at all to the link provided to other customers in SE #yeg Can you please get us an update??
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Holmes
(@rholmes__) reported
@Shawhelp @LouisPhilSluggr He lives in south east Edmonton, you know the only place that has an outage on your shitty website right now. Thanks for that descriptive update 3 hours ago. “There’s a problem”. Yeah no ****, probably why there’s 25+ people bitching to you on Twitter
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Kayle Clark
(@kaclk) reported
5 hours now since the @shawinfo @Shawhelp outage and still no official explanation or ETA for restoring vital services for people. They need a whole new comms department at this rate.
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Holmes
(@rholmes__) reported
@Shawhelp How about updating the outage page. An hour has passed and all it reads is “problem detected”. Every time I’ve seen an outage page it shows no info and then all of sudden it reads problem solved. What a terrible system to keep customers updated with this many working from home
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Phil
(@LouisPhilSluggr) reported
@Shawhelp Almost 3 hours since the last update. Why are you leaving customers in the dark? Why isn't shaw providing hourly updates? Does shaw even know what the issue is?
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Holmes
(@rholmes__) reported
@Shawhelp @aylataryn How about updating your shitty ******* outage page. This is beyond pathetic, cannot wait to switch to Telus PureFibre
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Kayle Clark
(@kaclk) reported
Especially in the age of covid, internet is a required utility. That @Shawhelp hasn’t given any information or any ETA on a fix 2 hours after a problem (and it’s actually 2.5 hours since my internet went out) is very troubling. It’s definitely bad customer service.