Shaw

Shaw Outage Report in Shaughnessy, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Shaughnessy, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Shaughnessy and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Shaw Outage Chart in Shaughnessy, British Columbia 12/28/2025 03:00

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Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  1. Internet (62%)

    Internet (62%)

  2. TV (15%)

    TV (15%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Shaughnessy, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, New Westminster, North Vancouver, Delta and Richmond.

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City Problem Type Report Time
CanadaVancouver TV
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Shaughnessy, British Columbia

Latest outage, problems and issue reports in Shaughnessy and nearby locations:

  • docsparker Susan Parker (@docsparker) reported from Vancouver, British Columbia

    @Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

  • Liddleworks Rina Liddle 💜 💜 💜 (@Liddleworks) reported from Vancouver, British Columbia

    There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

  • InTheBluePaint Marcus Anderson (@InTheBluePaint) reported from North Vancouver, British Columbia

    @danat8n @Shawhelp Strange. I’ve rebooted the modem twice now and still having the same problem. Issue is the same on my laptop as well. Even went to my sister’s and tried her wifi (also Shaw) and it didn’t work there either.

  • kimc555 Kim Coleman (@kimc555) reported from North Vancouver, British Columbia

    Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

  • hcartet Janet George (@hcartet) reported from North Vancouver, British Columbia

    I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

  • craigminielly Craig Minielly (@craigminielly) reported from Vancouver, British Columbia

    @Shawhelp I stand corrected, I have your Internet 300 service 🙈 Will do.

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

  • Tbeithnow Tom Beith (@Tbeithnow) reported from Vancouver, British Columbia

    @Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

  • mattgriffeth Gatthew Mriffeth (@mattgriffeth) reported from New Westminster, British Columbia

    @LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well

  • jthor099 Jeff Thorlacius (@jthor099) reported from Vancouver, British Columbia

    @Shawhelp Nope, ever since I upgraded my service that's all been fine.

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

  • ravikanji RAVI PATEL (@ravikanji) reported from New Westminster, British Columbia

    @Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

  • sophiestraith Sophie Straith (@sophiestraith) reported from Westmount, British Columbia

    Love sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺

  • craigminielly Craig Minielly (@craigminielly) reported from Vancouver, British Columbia

    @Shawhelp lol stand corrected, as have your internet 300 Service.

  • InTheBluePaint Marcus Anderson (@InTheBluePaint) reported from North Vancouver, British Columbia

    @danat8n @Shawhelp I am having the same issue. Cannot listen to or download anything from Apple Music or the App Store.

  • regattabred Mark Thirtle (@regattabred) reported from North Vancouver, British Columbia

    So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.

  • SuzieCanuck SuzieCanuck🇨🇦 (@SuzieCanuck) reported from Vancouver, British Columbia

    @glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

  • TiffanyKalanj Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

  • ulilaue Uli Laue (@ulilaue) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in East Van

  • sophiestraith Sophie Straith (@sophiestraith) reported from Westmount, British Columbia

    @Shawhelp just want to give you guys a heads up that our cable went down from the snow! I’m sure neighbours are experiencing the same problem.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • DawghausX3 Jess (@DawghausX3) reported

    @Shawhelp internet outage in Calgary?

  • catherinebarr Catherine (Cat) Barr (@catherinebarr) reported

    @tony_simon @Shawhelp @ShawInfo It’s the ‘retention’ people who I’m deadline with. Suddenly they’re all in Belize?!? Wtf

  • kirbytran kidt (@kirbytran) reported

    @Shawhelp is there a tv/internet outage in Nolan Hill Calgary?

  • kaclk Kayle Clark (@kaclk) reported

    Love it when @ShawInfo calls and tries to sell me a new tv package that’s $30 more a month with less channels. Customer service is dead.

  • cogno Chris Mathieson (@cogno) reported

    @Shawhelp I’m not a customer but many of my clients are and your system is blocking emails they need to see for orders they’ve made with us. How do we get off the CloudFilter blocklist?

  • VMartel1 CalgaryObserver (@VMartel1) reported

    @ThaRealDill1 @Shawhelp Thank you for that info. Help from Shaw is non-existent.

  • LauraHerperger Laura Herperger (@LauraHerperger) reported

    @Shawhelp Our cable service in southwest Calgary is not working. 10 pm mt.

  • Cormie613 Cormie (@Cormie613) reported

    @ShawInfo is the worst. 0/100

  • KHerasymiuk Kathy Herasymiuk (@KHerasymiuk) reported

    @Shawhelp What is status of service in West Kelowna? No TV

  • Bjornqc Bjorn Christianson (@Bjornqc) reported

    @Shawhelp. this seems the only way to escalate. We use Shaw business internet. For several days, getting a High Latency Problem that Support says "we are working on". 3 remote offices, connected by VPN, are not functioning because the HLP means constant disconnects. 1/2