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Shaw Outage Report in Shaughnessy, British Columbia

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Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Full Outage Map

Problems in the last 24 hours in Shaughnessy, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Shaughnessy, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Shaw users through our website.

  • 54% Internet (54%)
  • 19% TV (19%)
  • 11% Wi-fi (11%)
  • 9% E-mail (9%)
  • 6% Total Blackout (6%)
  • 2% Phone (2%)

Live Outage Map Near Shaughnessy, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, Richmond, North Vancouver, and New Westminster.

CityProblem TypeReport Time
Vancouver Internet 7 hours ago
Vancouver Internet 17 hours ago
Vancouver Total Blackout 3 days ago
Vancouver Internet 3 days ago
Vancouver Internet 4 days ago
Burnaby Internet 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Shaw Issues Reports Near Shaughnessy, British Columbia

Latest outage, problems and issue reports in Shaughnessy and nearby locations:

  • vinifico
    Sean Calder (@vinifico) reported from Vancouver, British Columbia

    Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

  • craigminielly
    Craig Minielly (@craigminielly) reported from Vancouver, British Columbia

    @Shawhelp lol stand corrected, as have your internet 300 Service.

  • ulilaue
    Uli Laue (@ulilaue) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in East Van

  • ashishdani
    ashishdani (@ashishdani) reported from Vancouver, British Columbia

    @Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

  • kimc555
    Kim Coleman (@kimc555) reported from North Vancouver, British Columbia

    Multiple messages on multiple platforms and zero response from @Shawhelp about our cable being down for the past two hrs

  • TiffanyKalanj
    Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

  • AliceTheAlice1
    Alice, The Alice (@AliceTheAlice1) reported from Burnaby, British Columbia

    @ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

  • gamcphee
    Graham Mcphee (@gamcphee) reported from Burnaby, British Columbia

    @Shawhelp Many problems with television reception . All day.

  • patricklabelle7
    Pattycakes🍰 (@patricklabelle7) reported from New Westminster, British Columbia

    @Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬

  • megamouthtweets
    Barb Snelgrove (@megamouthtweets) reported from Vancouver, British Columbia

    Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

  • Westjet007
    Jennifer West (@Westjet007) reported from Vancouver, British Columbia

    I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

  • sophiestraith
    Sophie Straith (@sophiestraith) reported from Westmount, British Columbia

    Love sitting at home for 4 hours while we wait for @Shawhelp to show up but then they call to cancel. Now we’re out of service until Sunday 👺

  • ChrisCScott
    Christopher Scott (@ChrisCScott) reported from Burnaby, British Columbia

    @Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

  • regattabred
    Mark Thirtle (@regattabred) reported from North Vancouver, British Columbia

    So @Shawhelp today makes 3 appointments and 3 no shows by your technical team, delightful service. Don’t worry I will call in again and wait on hold for 45 minutes.

  • Stevenwu53
    Steven Wu (@Stevenwu53) reported from Vancouver, British Columbia

    @Shawhelp wifi down it will not let me login

  • CoachDhillon
    Jessy (@CoachDhillon) reported from Richmond, British Columbia

    @Shawhelp @jeevs84 Mother in-law's place having the same issue. Her wifi range from her old modem was 10x stronger than it is now. Cleary Shaw is wanting people to pay for these pods.

  • hcartet
    Janet George (@hcartet) reported from North Vancouver, British Columbia

    I have spent 45 mins waiting for @ShawInfo to call me back. I then spent 40 mins talking to an agent who, in the end, couldn’t help me. I am moving I wanted to close my services @ my current address and start new services @ my new address. It was a painful experience.

  • theMediaChick
    Crystal (@theMediaChick) reported from Vancouver, British Columbia

    @Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

  • TiffanyKalanj
    Tiffany Kalanj (@TiffanyKalanj) reported from Vancouver, British Columbia

    Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

  • AliceTheAlice1
    Alice, The Alice (@AliceTheAlice1) reported from Burnaby, British Columbia

    @GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

  • SeanIsCommunity
    Sean (@SeanIsCommunity) reported

    @Shawhelp Help. Having an issue connecting Shaw w/Sportsnet app/Apple TV

  • DrawnLine1
    Drawn Line (@DrawnLine1) reported

    @Shawhelp is there some kind of issue in the area of 124st and 111ave causing delays or stuttered service?

  • gqtrebor
    GQTREBOR (@gqtrebor) reported

    @Shawhelp able to help me out please?

  • jay_d_09
    💚 🇨🇦 Jay D 🇨🇦 💚 (@jay_d_09) reported

    Just got off the phone with @Shawhelp and their customer service has gone significantly downhill since offshoring the customer support people. The claim they don't have a loyalty department anymore and if that is the case it's very disappointing 😟 @ShawInfo #badcustomerservice

  • ash_rants
    Ash Rants By Ash (@ash_rants) reported

    @Shawhelp I have tried DMing you guys. No response.? My internet has been out for over an hour, for the third day in a row. My kids missed online school this morning. And I’m completely fed up with your service.

  • Britbirdvancity
    Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported from Vancouver, British Columbia

    @Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

  • ShonnOborowsky
    Shonn Oborowsky (@ShonnOborowsky) reported

    Lockdown and @Shawhelp can’t even be her until Friday to fix their brand new modem. #brutal no tv no internet. I am going to go crazy.

  • murad532
    मुराद (@murad532) reported

    @Shawhelp Internets been down for the last 20 mins, helpp!!

  • fudoreaper
    Jonathan Stewart (@fudoreaper) reported

    @Zach_Fleisher @Shawhelp @TekSavvyBuzz TPIA is third-party internet access. The CRTC mandates that physical infrastructure operators like Bell and Shaw must allow third parties to use those cables to your house. The third party can sell you internet service over those cables.

  • OlgaScherbina
    Olga Scherbina (@OlgaScherbina) reported

    Does anybody else have serious problems with @ShawInfo? It is unbelievable how bad it is and has been for days now. Makes it difficult to work from home. It is close to impossible to get a hold of anybody there to fix it. #poorcustomerservice #InternetEssentials #BritishColumbia