Shaw outages and service status in Shaughnessy, British Columbia

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Shaw generated 3 outage signals in the last 24 hours around Shaughnessy, including 3 direct reports.
The most common problems reported in this area mention Internet, TV, and E-mail.
The most recent signal from this area was received Apr 23, 6:03 PM EDT.

Internet (59%)
TV (17%)
E-mail (9%)
Wi-fi (9%)
Total Blackout (5%)
Phone (1%)

Shaw offers broadband internet, TV and phone services to businesses and individuals. Shaw mainly serves clients in British Columbia and Alberta.

Problems in the last 24 hours in Shaughnessy, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Shaughnessy, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Shaughnessy	Baseline
Apr 22, 11:00 PM EDT	0	0	0
Apr 22, 11:20 PM EDT	0	0	0
Apr 22, 11:40 PM EDT	0	0	0
Apr 23, 12:00 AM EDT	0	0	0
Apr 23, 12:20 AM EDT	0	0	0
Apr 23, 12:40 AM EDT	0	0	0
Apr 23, 1:00 AM EDT	0	0	0
Apr 23, 1:20 AM EDT	0	0	0
Apr 23, 1:40 AM EDT	0	0	0
Apr 23, 2:00 AM EDT	0	0	0
Apr 23, 2:20 AM EDT	0	0	0
Apr 23, 2:40 AM EDT	0	0	0
Apr 23, 3:00 AM EDT	0	0	0
Apr 23, 3:20 AM EDT	0	0	0
Apr 23, 3:40 AM EDT	0	0	0
Apr 23, 4:00 AM EDT	0	0	0
Apr 23, 4:20 AM EDT	0	0	0
Apr 23, 4:40 AM EDT	0	0	0
Apr 23, 5:00 AM EDT	0	0	0
Apr 23, 5:20 AM EDT	0	0	0
Apr 23, 5:40 AM EDT	0	0	0
Apr 23, 6:00 AM EDT	0	0	0
Apr 23, 6:20 AM EDT	0	0	0
Apr 23, 6:40 AM EDT	0	0	0
Apr 23, 7:00 AM EDT	0	0	0
Apr 23, 7:20 AM EDT	0	0	0
Apr 23, 7:40 AM EDT	0	0	0
Apr 23, 8:00 AM EDT	0	0	0
Apr 23, 8:20 AM EDT	0	0	0
Apr 23, 8:40 AM EDT	0	0	0
Apr 23, 9:00 AM EDT	0	0	0
Apr 23, 9:20 AM EDT	0	0	0
Apr 23, 9:40 AM EDT	0	0	0
Apr 23, 10:00 AM EDT	0	0	0
Apr 23, 10:20 AM EDT	0	0	0
Apr 23, 10:40 AM EDT	0	0	0
Apr 23, 11:00 AM EDT	0	0	0
Apr 23, 11:20 AM EDT	0	0	0
Apr 23, 11:40 AM EDT	0	0	0
Apr 23, 12:00 PM EDT	0	0	0
Apr 23, 12:20 PM EDT	0	0	0
Apr 23, 12:40 PM EDT	0	0	0
Apr 23, 1:00 PM EDT	0	0	0
Apr 23, 1:20 PM EDT	0	0	0
Apr 23, 1:40 PM EDT	0	0	0
Apr 23, 2:00 PM EDT	0	0	0
Apr 23, 2:20 PM EDT	0	0	0
Apr 23, 2:40 PM EDT	0	0	0
Apr 23, 3:00 PM EDT	0	0	0
Apr 23, 3:20 PM EDT	0	0	0
Apr 23, 3:40 PM EDT	0	0	0
Apr 23, 4:00 PM EDT	0	0	0
Apr 23, 4:20 PM EDT	0	0	0
Apr 23, 4:40 PM EDT	0	0	0
Apr 23, 5:00 PM EDT	0	0	0
Apr 23, 5:20 PM EDT	0	0	0
Apr 23, 5:40 PM EDT	0	0	0
Apr 23, 6:00 PM EDT	0	0	0
Apr 23, 6:20 PM EDT	0	0	0
Apr 23, 6:40 PM EDT	0	0	0
Apr 23, 7:00 PM EDT	0	0	0
Apr 23, 7:20 PM EDT	0	0	0
Apr 23, 7:40 PM EDT	0	0	0
Apr 23, 8:00 PM EDT	0	0	0
Apr 23, 8:20 PM EDT	0	0	0
Apr 23, 8:40 PM EDT	0	0	0
Apr 23, 9:00 PM EDT	0	0	0
Apr 23, 9:20 PM EDT	0	0	0
Apr 23, 9:40 PM EDT	0	0	0
Apr 23, 10:00 PM EDT	0	0	0
Apr 23, 10:20 PM EDT	0	0	0
Apr 23, 10:40 PM EDT	0	0	0
Apr 23, 11:00 PM EDT	0	0	0

At the moment, we haven't detected any problems at Shaw. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Shaughnessy, British Columbia

The most recent Shaw outage reports came from the following cities: Vancouver, Burnaby, North Vancouver, Richmond, and New Westminster.

City	Problem Type	Report Time
Vancouver	Internet	5 hours ago
Vancouver	Internet	9 hours ago
Vancouver	Internet	20 hours ago
Vancouver	Internet	1 day ago
Vancouver	TV	1 day ago
Vancouver	Wi-fi	2 days ago

Nearby cities with recent reports

Vancouver

14 recent signals

5 hours ago

Community Discussion

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Shaw Issues Reports Near Shaughnessy, British Columbia

Latest outage, problems and issue reports in Shaughnessy and nearby locations:

Stylebysarahbraim (@SarahBraim) reported 2 minutes ago from Vancouver, British Columbia
@ShawInfo your service is horrible
Pattycakes🍰 (@patricklabelle7) reported 2 minutes ago from New Westminster, British Columbia
@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬
Christopher Scott (@ChrisCScott) reported 4 minutes ago from Burnaby, British Columbia
@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.
Julia Davis (@JuliaHZD) reported 6 minutes ago from West End, British Columbia
@Shawhelp Is there an outage in Vancouver right now?
Prairie Paul (@PaulDoroshenko) reported 6 minutes ago from Vancouver, British Columbia
Every time I contact @ShawInfo to have some service or set up, every single time they screw it up. And again today. More competition would be better than less.
Yvonne Bray (@PSPilates) reported 7 minutes ago from West End, British Columbia
@Shawhelp I tried BlueCurve. Since an outage, I have pixelation, sound drops multiple times in last 3 days. It is TV shows and recorded shows. I have done all the resetting both modem and BlueCurve box to no avail and I moved the modem to a higher level. So what is the solution?
Peter Meiszner (@PeterMeiszner) reported 8 minutes ago from Vancouver, British Columbia
Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.
Crystal (@theMediaChick) reported 9 minutes ago from Vancouver, British Columbia
@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!
Marlow 🇨🇦🇺🇦 (@Marlow22) reported 12 minutes ago from Vancouver, British Columbia
@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!
Allan 2022 (@Festive_Fong) reported 19 minutes ago from Richmond, British Columbia
@Shawhelp Help me !
Gatthew Mriffeth (@mattgriffeth) reported 21 minutes ago from New Westminster, British Columbia
@LexLee91 @Shawhelp Seconding this. Same lack of service from my house in new west as well
India Barnardo (@Indi_pops) reported 40 minutes ago from Westmount, British Columbia
@Shawhelp hi! Our power was out yesterday and when it came back on last night the internet never came back, it's still not able to connect this morning in West Vancouver. Are there any ETA's on this? Thanks so much!
Uli Laue (@ulilaue) reported 42 minutes ago from Richmond, British Columbia
@WayneFougere @Shawhelp Have you checked the outage map? Bernice thought she had issues but hers was battery related.
Anne (@pambh65) reported 44 minutes ago from Burnaby, British Columbia
@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!
ABALI (@G_ABALI_S) reported 48 minutes ago from Vancouver, British Columbia
I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.
Tiffany Kalanj (@TiffanyKalanj) reported 48 minutes ago from Vancouver, British Columbia
Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW
Michelle Carter 🇬🇧🇨🇦 (@Britbirdvancity) reported 48 minutes ago from Vancouver, British Columbia
@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.
Craig Minielly (@craigminielly) reported 55 minutes ago from Vancouver, British Columbia
@Shawhelp lol stand corrected, as have your internet 300 Service.
Leandro Santos (@ls69360) reported 58 minutes ago from Burnaby, British Columbia
@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??
D Mac. (@macrae_donnie) reported 60 minutes ago from Vancouver, British Columbia
@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

4REYCanuck (@OverStMungos) reported 6 minutes ago
@AndorianIP @Shawhelp @Shawhelp also in Langley - any update on e.r.a? Still out - I can’t go to the portal to check on your updates because, we’ll, my internet is down. Data running very slow (and $)
Jenn (@jskapin) reported 12 minutes ago
@Shawhelp What can I do to speak with an actual representative? I was emailed to call or login to update my billing info. The app doesn’t work, logging into my account doesn’t work (I get the “oops! Something went wrong!” page), and I get disconnected when I call in to speak with
Drimint (@RisenRealm) reported 13 minutes ago
@Shawhelp is there an internet outage in Winnipeg. North Kildonan region? Myself and Shaw using neighbors are all having issues this morning. Cant access the outage map since it's stuck on British Columbia for some reason and your apps won't log in. Not that they ever work anyway
🇻🇨🇺🇦 G.F. Liverpool™© 🇺🇦🇹🇹 (#DERB NOW) 🧩 (@gfliverpool9966) reported 15 minutes ago
@Shawhelp I think we have a Shaw Webmail outage. I can’t send or receive email. I can’t even forward an exteral email from Google to my shaw email account. Not getting any emails on my phone.
DJ Phoenix (@DJPh03NiX) reported 15 minutes ago
@Shawhelp This is just for my internet. It shows my account number but all other info brings up errors saying it can’t be retrieved with a retry option that doesn’t do anything. Not sure if there’s work being done on the backend or a server issue but it’s making it impossible to pay online.
Rick Alsop (@RickAlsop) reported 15 minutes ago
@Shawhelp Says no outages on site but down detector says otherwise. I did call and can’t wait on hold for several hours for an automated reply.
Alex Deggs (@Alex_Deggs) reported 19 minutes ago
@Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap
Lindsay I.R Wiebe (@LindsayWiebeRD) reported 20 minutes ago
@Shawhelp I just came home and tried these. My internet is still down.
Ugabug (@MaryPChipman) reported 23 minutes ago
@Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed
Matthew Johnson (@McJohnson922) reported 28 minutes ago
@Shawhelp I did already, Sunday night when it was at its worst. The tech was... less than helpful. Lecturing me about my passphrase because I thought I forgot it, only offering the bare minimum in advice, stuff I already knew how to do...