Telus Outage Report in Esquimalt, Capital Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Esquimalt, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Esquimalt and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (49%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Live Outage Map Near Esquimalt, Capital Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
Phone | |
| Victoria |
Wi-fi | |
| Victoria |
Internet | |
| Victoria |
Internet | |
| Victoria |
Internet | |
| Victoria |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telus Issues Reports Near Esquimalt, British Columbia
Latest outage, problems and issue reports in Esquimalt and nearby locations:
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Jennifer Ross
(@JRossfamilymed) reported
from
Prospect Lake, British Columbia
@DrRitaMc @cpsbc_ca @BCFamilyDoctors Hahahahha is that us after death? Maybe that is a new service telus health could offer? Communication with the dead doctor?
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Ty_soup
(@tysoup) reported
from
Victoria, British Columbia
@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Barbara Darling
(@BarbaraDarlin20) reported
from
Victoria, British Columbia
@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Zach
(@zaxbux) reported
from
Victoria, British Columbia
Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Brandon ::1
(@brandonscript) reported
from
Victoria, British Columbia
@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Tam Jam💲
(@Tamjam3z) reported
from
Esquimalt, British Columbia
Why ******** does telus keep calling me at 745pm every night and hanging up? Get real.
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Brandon Rylow
(@brandonscript) reported
from
Saanich, British Columbia
I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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Cheri S
(@Cheri_L_S) reported
from
Victoria, British Columbia
Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Fully Vaxed Gordie Logan
(@GordieLogan) reported
from
Langford, British Columbia
Oh @TELUS, as a 30yr+ customer, I’ve never been so frustrated. I just had my appt for tomorrow cancelled. All because fiber hasn’t been run to the house yet. This is after an appt last week was cancelled for the same reason. Plz note, I made last weeks appt a month ago.
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@p_barbeau @TuraEmanuela @DrKathleenRoss1 Sorry, I have to ask. How does Telus get away with charging service fees to access longitudinal care then? I don't get how they're allowed to do what doctors cannot.
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Lloyd Mildon
(@LloydMildon) reported
from
Oak Bay, British Columbia
On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Anthony Kershaw
(@audiophilia) reported
from
View Royal, British Columbia
@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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🇨🇦🏳️🌈 Talia M. Wilson #GenXZeneca 🌈🇺🇸
(@olyfilmgirl) reported
from
Colwood, British Columbia
Switching back to Shaw for internet. Although Telus's website said our service wouldn't change, the guy Drew talked to said we could only get slower internet. So, just waiting for Shaw order to process. And who new self install was a thing?
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Shelley Dubé
(@mmeorange1) reported
@TELUSsupport It happens on both mine and my husband’s phones. We haven’t reset anything since a Telus employee came to our house since our boosters weren’t working properly. He fixed the problem and all was fine for months and then we started getting dead spots when speaking on our phones.
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Josh Lowe
(@lowejosh) reported
@TELUSsupport Google Home has suddenly stopped being able to communicate with my Telus/ADT security system late last week. Did you disable support for Google Home? It's worked fine for years before Telus bought ADT Canada, and even worked afterwards right up until last Friday.
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LotL
(@LotL20) reported
Calling Telus about the only service we have with them, already been on hold for over an hour just waiting to speak to a human being. Outstanding. Hey @TELUS hire more people or get a bigger selection of hold music. Actually... forget the hold music, just hire more people.😒
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Ryan Castley
(@rcastley) reported
@TELUSsupport Hey Telus, I really appreciate being on hold for 35 minutes before my call is dropped without talking to anyone. You're overcharging me for a service I'm not even using and I can't reach anyone to change that. This is NOT customer support.
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Douglas Robertson
(@douglasr) reported
A story about TELUS... It's summer 2019 and my TELUS Internet isn't working. I try the usual troubleshooting, then similar steps with support over the phone with no success and they send a tech the next day. The tech says the modem needs replacement, does so and all is well.
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LotL
(@LotL20) reported
Hey @TELUS I just spent 2hr 5min on hold. Person who picked up said they couldn't help me because I selected business instead of home. Pretty sure I didn't mix up the words "home" & "business" when talking to your computer. Now I'm on hold again. I'll be cancelling.
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Rugged Broad
(@ruggedbroad) reported
So far, Telus Mobility totally sucks and we don't even have our phones yet. Tell me again why being a Luddite is bad?
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Stanley Q Woodvine
(@sqwabb) reported
@DTESworksafe @VancouverPD That may be a fair point. I know a mild social housing complex on 2nd into which Telus *may* not be willing to send its service people - but I can't confirm that.
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Bigwifi.ca
(@BigwifiCa) reported
Tofield **** Ongoing Telus outages in BC and Alberta are impacting service. There is no estimate for time to repair. We have already ordered a second Bell Fibre connection to help reduce reliance on Telus with install expected around Xmas.
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Chevy the Golden
(@chevy_GRR) reported
@TELUS @TELUSsupport over 1hr wait for CSR!!! You have the nerve to charge me an 1.5% to pay my bill. Loyal customer for over 25 years and you screw me some more. This is the last contract. Your 1.5% is gonna cost you 100% of my business!