Telus Outage Report in Esquimalt, Capital Regional District, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Esquimalt, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Esquimalt and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 08: Problems at Telus
Telus is having issues since 01:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (48%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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E-mail (5%)
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Total Blackout (4%)
Live Outage Map Near Esquimalt, Capital Regional District, British Columbia
The most recent Telus outage reports came from the following cities: Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria |
TV | |
| Victoria |
Phone | |
| Victoria |
TV | |
| Victoria |
TV | |
| Victoria |
Phone | |
| Victoria |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports Near Esquimalt, British Columbia
Latest outage, problems and issue reports in Esquimalt and nearby locations:
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Jenn Tranmer
(@vicmomdoc) reported
from
Langford, British Columbia
@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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Ian holt
(@holtyny) reported
from
Brentwood Bay, British Columbia
@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Zach
(@zaxbux) reported
from
Victoria, British Columbia
Does anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
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Brandon Rylow
(@brandonscript) reported
from
Saanich, British Columbia
I didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Brandon ::1
(@brandonscript) reported
from
Victoria, British Columbia
@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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H. Neal Cropper
(@RealNealDeal) reported
from
Metchosin, British Columbia
@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Jody Klassen
(@bellasugarsega) reported
from
Langford, British Columbia
I was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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West Coast Coco Mermaid 🧜🏾♀️
(@sherryella77) reported
from
Colwood, British Columbia
@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Sherry Merriam
(@sherryella77) reported
from
Victoria, British Columbia
Going on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail
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Anthony Kershaw
(@audiophilia) reported
from
View Royal, British Columbia
@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Cheri S
(@Cheri_L_S) reported
from
Victoria, British Columbia
Telus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Lloyd Mildon
(@LloydMildon) reported
from
Oak Bay, British Columbia
On my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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Barbara Darling
(@BarbaraDarlin20) reported
from
Victoria, British Columbia
@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Revheidi Koschzeck
(@RevheidiK) reported
from
Langford, British Columbia
How is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Sue Stroud she/her 🍊❤️💪🏼
(@suestroud) reported
from
Central Saanich, British Columbia
@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Tesla Tours
(@tesla_tours) reported
from
Victoria, British Columbia
@EmmaCParston @Google People complain that high quality electronic products by companies like Apple and Tesla are overpriced until they waste valuable time on the alternatives. For my part, I’m wishing I’d stayed with Fido & Shaw instead of getting duped into Telus’ marketing-first service-last model
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Ian holt
(@holtyny) reported
from
Victoria, British Columbia
@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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Ty_soup
(@tysoup) reported
from
Victoria, British Columbia
@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Reg Brick
(@hellonature) reported
from
Colwood, British Columbia
@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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The master
(@wilsonw369) reported
@CityNewsTO I think all emergency or important services should switch to bell or TELUS now on since rogers had a bad repersentation cause of these issues. Bell or TELUS really don’t have this large problem only roger from mine understanding
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Baked Goods
(@BakedGoodsYYC) reported
@biletubes @MondoAlberta @PierrePoilievre Btw I have worked in the industry for a decade. Including 8 yrs at telus. The network is the part that failed yesterday. Thats not true. SaskTel’s price and service keeps rates in SK far lower than private sector competition has anywhere in the country.
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Fish Creek Brewing Co.
(@fishcreekbeer) reported
@SamyiMo @TheBeaverton Clearly they should have redundancies. The fact Bell, TELUS, Shaw, Cogeco, Videotron, Sasktel, etc. already exist didn’t prevent Interac’s service from going down. How would another 5, 10 or 100 competitors have?
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makewithmeggie
(@makewithmeggie) reported
@DonnaKuchma @HughSmith1209 @taimhuynh Most home phone service is internet based now. True landline is hard to find. In my area the only true landline was through Telus despite many including rogers offering home phone.
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Fish Creek Brewing Co.
(@fishcreekbeer) reported
@MikeFaulksy @TheBeaverton You assume those major institutions wouldn’t still be with Rogers. They already could have utilized Bell or TELUS but they didn’t. Again: If Interac uses Rogers and Rogers goes down, the fact Faulksy’s Discount Data exists still helps them 0%.
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Yung Catholic 🇻🇦🍁
(@TheYungCatholic) reported
@pressFToTweet @DIorioNathaniel Yeah the obvious solution is both/and. Ontario should have its own version of SaskTel AND the market should be opened up to non-Bell/Rogers/Telus players at the same time.
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Doug Redecopp
(@DRedecopp) reported
@mynamesnotgordy Telus: Our customer service cuts off at 5pm-if you wanted someone to answer, you should have called and put on hold before 4:30
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Eileen Irons
(@eileen_irons) reported
@ShayeGanam I have never had a company harder to deal with than Telus! I broke my contract and switched to Shaw.
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Dawn Smith 🇨🇦❤🇺🇦
(@mbjewel) reported
@Limbictweets My pro observation is more people have gotten rid of landlines. My phone & internet providers are different. If one went down, I would still have the other. The bundle with Telus is not worth changing when I get great deals from Costco for new phones with coverage from Virgin.
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Terry
(@Terry73861752) reported
@CheriDiNovo @TELUS The sad thing is Telus is currently doing a better job than our inept provincial government. Had three online doc appointments. All three docs were great. Should never have come go this though