Telus outages and service status in Oak Bay, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
Problems in the last 24 hours in Oak Bay, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Oak Bay, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
- Internet (49%)
- Phone (23%)
- Wi-fi (12%)
- TV (7%)
- E-mail (5%)
- Total Blackout (4%)
Live Outage Map Near Oak Bay, British Columbia
The most recent Telus outage reports came from the following cities: Victoria.
| City | Problem Type | Report Time |
|---|---|---|
 Victoria
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Internet | 11 days ago |
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Victoria
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Internet | 11 days ago |
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Victoria
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11 days ago | |
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Victoria
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TV | 21 days ago |
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Victoria
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Internet | 27 days ago |
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Victoria
|
Phone | 28 days ago |
Community Discussion
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Telus Issues Reports Near Oak Bay, British Columbia
Latest outage, problems and issue reports in Oak Bay and nearby locations:
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Brandon Rylow (@brandonscript) reported from Saanich, British ColumbiaI didn’t cost Rogers a dime in staffing in the last 12 months, and I’ve been a pretty easy going customer for 15 years. I’m done though. I’m done being their customer. I want a cell phone plan with a company that isn’t this despicable, but sadly Telus and Bell are on that list.
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Jenn Tranmer (@vicmomdoc) reported from Langford, British Columbia@antric @TELUS @ShawInfo Yup @ShawInfo asked me to DM. Then I did. Then they didn’t respond. I tried their virtual assistant online. No response either. I get better service in Nicaragua than here. @cbcmarketplace help.
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H. Neal Cropper (@RealNealDeal) reported from Metchosin, British Columbia@dewolfe001 @TELUS I really wanted to switch to Telus but everyone I spoke with was so inept I ended up staying with Shaw and their substandard service. I just couldn't imagine having to deal with them as a customer when discussing switching and becoming a customer was so very bad.
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@mackenzie_moira @unionwill @TELUS Even without the pandemic, for the amount the gouge from us service should be far better whether phone, tv, internet etc.
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Ian holt (@holtyny) reported from Victoria, British Columbia@TELUS @TELUSsupport as long as this keeps going on I will advise our new neighbours to go to @Shawhelp a lady yesterday was having problems with telus to move in next month so now she is calling shaw this morning. Shaw as been brilliant.
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West Coast Coco Mermaid 🧜🏾♀️ (@sherryella77) reported from Colwood, British Columbia@MACIConventions @TELUSsupport 30+ mins. I wish. I had to hang up at 2 hours and 3 mins. No one ever answers. I sent a DM to them on Friday and it was just answered 5 mins ago with a “sorry we can’t assist you via social media but we encourage you to call Telus”. Such a freaking joke.
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Sue Stroud she/her 🍊❤️💪🏼 (@suestroud) reported from Central Saanich, British Columbia@PeninsulaNews Who cares? We already know as daily consumers how bad Telus is. They apologized. BCLibs need to find something useful to do.
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Zach (@zaxbux) reported from Victoria, British ColumbiaDoes anyone have any idea why some @Microsoft web properties (recently LinkedIn and Visual Studio Marketplace) randomly refuse connections? Appears to only be an issue on @Telus IPv6. Mobile data and IPv4 are not affected. 🤬🤯
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Sherry Merriam (@sherryella77) reported from Victoria, British ColumbiaGoing on day 8 & still no email on iPhone. Can’t get any of the old emails I need for this #militarymove What an absolute shit show. Im so mad I could spit nails. The “I’m sorry’s are getting super freaking old. Day 2 with no call back from TELUS even tho Im in queue #telusfail
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Ty_soup (@tysoup) reported from Victoria, British Columbia@telusmobility so glad I spent my entire 30 minute lunch on hold with you.. had to hang up as I got to go back to work (something your staff apparently doesn’t do) simple question with 0 answers available online for it.. ppl say I shld leave TELUS, considering it now
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Revheidi Koschzeck (@RevheidiK) reported from Langford, British ColumbiaHow is it the Province's fault that a million people couldn't follow simple instructions and wait to call for a vaccination until it was their turn? Not having a callback queue was definitely a big mistake which I hope Telus will fix. #blamegame #CommonSense
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Jody Klassen (@bellasugarsega) reported from Langford, British ColumbiaI was a @Shawhelp customer for 5 years, until today. Cancelling my service and going with Telus instead. Don’t use this company for internet services, all you’ll have is regrets and ****** hardware.
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Lloyd Mildon (@LloydMildon) reported from Oak Bay, British ColumbiaOn my @TELUS optik TV I now have to watch ads before I am permitted to move on to the programming. This is horrible. I’m the customer. I’m the guy paying the bills. Just stop it, @telus. @telussupport
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Cheri S (@Cheri_L_S) reported from Victoria, British ColumbiaTelus has made 0 attempt to contact me about my TV taking longer than the "few weeks" promised when I signed up 16 wks ago. I was told weeks ago there was a Covid related delay & that someone would contact me. No contact. No stock problems @ Bestbuy. Where is my TV? @TELUSsupport
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Brandon ::1 (@brandonscript) reported from Victoria, British Columbia@cohix Hmmm I had a pretty bad experience with them years ago, but if my choice is them or Telus idk!
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Reg Brick (@hellonature) reported from Colwood, British Columbia@BridgieCasey @TELUS Block them. They are a horrible money loving, aggressive company w **** customer service.
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Anthony Kershaw (@audiophilia) reported from View Royal, British Columbia@TELUSsupport @TELUS thx Dave in Tech Support (via phone). The hour long hold was worth it. Total professional and very effective. Did he know his stuff! 👍👍
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Barbara Darling (@BarbaraDarlin20) reported from Victoria, British Columbia@MirandaWiebe @TELUS Same here 4 hours and someone was supposed to call me back within 30 minutes twice now and I'm still waiting. Really bad customer service and I started at 730 this morning
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Ian holt (@holtyny) reported from Brentwood Bay, British Columbia@TELUS sucks 10mins with @Shawhelp and it's all sorted for Friday installation...
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Tam Jam💲 (@Tamjam3z) reported from Esquimalt, British ColumbiaWhy ******** does telus keep calling me at 745pm every night and hanging up? Get real.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Rivetingriffs (@Rivetingriffs) reported@CanGal_39 @cafreeland @NDP Seniors pension, below the poverty line, disabled person - below the poverty line. Telus, Air Canada, Bell, and Rogers took almost $2 billion in government help and used it to pay dividends to shareholders and bonuses to executives.
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Dogling223 (@dogling223) reported@azimuthex @TELUS You found a way to get on Twitter and say this garbage.
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Michael Chapman (@MrMdc1964) reported@allsystemsjo @TinyCroc @TELUS My reaction was vulgar. It was honest. Let’s unwrap it. First I’m a PWD. My income does not allow me the privilege of renting my own home. I share a house with others. As I suspect most who rely on income support do. 1/
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OneIn37Million🇨🇦 (@Juleebug11) reported@TELUS @TELUSsupport Why don’t you stick to reconciling your customers with their phone service.
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Michael Chapman (@MrMdc1964) reported@allsystemsjo @TinyCroc @TELUS 2/ since Telus says they want to help PWD, may I suggest they offer a similar deal for our personal cell phones. Most people actually have one of these. That would be helpful. That is what an actual low barrier offer would be.
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Mason S (@VE7PMD) reported@MrMdc1964 @azimuthex @TELUS You do realize what the costs of building a nationwide network costs right?
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MacMarkkus (@MacMarkkus) reported@TELUS What if you are a normal income but have, say, maintenance and child support to pay which leaves you more than broke. Would you qualify then….. Not asking for me but for all the parents who are in that boat and use the likes of libraries for their internet / computer needs.
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Karan Dhindsa (@VlonekiDD_22) reportedThey’ve said for the past couple months I think since mid April that it’s a “outage” and their handling it but that’s all just bs I talked to one of their representatives they said there were no outages at all, so I’m confused as to why this is occurring #telus
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Amanda (@Mandoline79) reported@CJW_101 @koodo I think I'll go to Best Buy and see if they can help me. I have spoken to an associate from Telus and Koodo today on the phone. I've called a Koodo store. And messaged with Koodo on here. They have no way of giving me two new phone plans unless I want to pay more in the store.
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dph (@dph_42) reportedHey @TELUS @TELUSsupport one of your installers at a neighbor took out all our services (phone, tv, internet) and they assured me someone would be coming to fix it. I have to work from home tomorrow and don't see it on your service outage page even after I also submitted it.