Telus

Telus Outage Report in Mount Pleasant, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Mount Pleasant, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Mount Pleasant and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Mount Pleasant, British Columbia 09/15/2025 09:40

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (23%)

    Phone (23%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Live Outage Map Near Mount Pleasant, British Columbia

The most recent Telus outage reports came from the following cities: Vancouver, Burnaby, Richmond, Port Moody, North Vancouver and New Westminster.

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City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Internet
CanadaBurnaby Internet
CanadaVancouver Wi-fi
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

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Telus Issues Reports Near Mount Pleasant, British Columbia

Latest outage, problems and issue reports in Mount Pleasant and nearby locations:

  • hornscallywag Lori Foster (@hornscallywag) reported from West End, British Columbia

    Telus sucks so hard their movies to their programing!!!!! They charge so much during a pandemic and keep young their price need more choice in Canada than this ****!

  • sapessi Stefano Buliani (@sapessi) reported from Vancouver, British Columbia

    I get that there's a new version of the Pik TV app for Android and you are excited for the to update, @TELUS. But unless it's absolutely necessary, forcing me to upgrade or quit when I launch the app is the worst experience!

  • rxstephanie Stephanie Hahn (@rxstephanie) reported from Vancouver, British Columbia

    @steeletalk I found out via media...I am so very upset as we have been asking to be included and “radio silence” and then “boom” media drops this important info? We don’t have unlimited staffing and people like @TELUS to help us man the phones...why no notice to supposed front liners ! Sigh

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @PaulDoroshenko Except @Telus is far from an expert at much of anything. Their reputation is horrid at most everything. Even their own employees acknowledge how bad they are.

  • CiaraHempseed Ciara Hempseed (@CiaraHempseed) reported from Vancouver, British Columbia

    I’m just far too exhausted. I’ve exhausted every option other than going to Er st Paul’s And it’s just blah The doctor on Telus health app felt all bad last night

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @keithbaldrey If youve ever had to deal with @Telus you’d know this fiasco is par for the course. On a good day Telus is in a tight battle for one of the worst customer service, unresponsive, bureaucratic co’s in the country, on a bad day you get what happened.

  • hornscallywag Lori Foster (@hornscallywag) reported from West End, British Columbia

    **** Telus money grubbing ********!!!!

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @kboyd05 Good luck. Took 1.5 hrs to deal with @TELUS yesterday to deal with an over billing issue. On any given day, Telus is possibly the worst company in Canada to deal with. Bureaucratic, unresponsive, inept, and that’s just the start.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk We all know it’s drivel damage control written by a PR hack. What it didn’t say was how they were going to remedy to situation. Probably because that cost $ & everyone knows @Telus is loathe to spend $ on much but virtue signalling PR campaigns.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @Bzubyk @TELUS If you’ve ever had an issue with this horrid Telcom, you’d understand how bureaucratic & truly Inept they actually are. This isn’t really all that surprising when you team an inept co with an obviously feckless bureaucracy

  • Aanshik1 aanshik1 (@Aanshik1) reported from Vancouver, British Columbia

    @TELUSsupport I have sent you a DM about my ongoing internet connection dropping issues with Telus internet with my case details, kindly respond to my DM, thanks.

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @maxfawcett You haven’t lived until you’ve had to deal with Telus customer service. A vacation in hell would be more pleasant than dealing with the abomination that is @Telus

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @casper5803 @richardzussman @TELUS where are they getting these agents so quickly? Great if they actually can, however, the reality remains where are they getting them & why werent they deployed yesterday when it became obvious their ineptitude was creating huge issues?

  • StrategicThghts David Schreck (@StrategicThghts) reported from North Vancouver, British Columbia

    @TerryPlatt5 @TELUS @Shawhelp I had a similar problem when I had Shaw. Turns out old cable has impedance that isn’t compatible with modern digital equipment. Not all technicians know that.

  • FriesenPatty Patty Friesen (@FriesenPatty) reported from Richmond, British Columbia

    @RogersHelps Please piggyback your service to Bell or Telus STAT!

  • dave_pasin Dave Pasin (@dave_pasin) reported from Vancouver, British Columbia

    @keithbaldrey Good for @Telus to remedy the issue with the call centres and finding ppl to man the phones. Just curious why Telus can’t respond to actual customer concerns that quickly & remedy issues that arise. Funny how that works.

  • mmgreid Mark the Teacher (@mmgreid) reported from Vancouver, British Columbia

    @CBCStephenQuinn just last week I had another awful call with @TELUS over the the 50% hike in my monthly home services bill. Loyalty discounts just don’t exist in the #telecom sector and they REALLY should.

  • SamGorC SGC Dream a little. Dream a lot. (@SamGorC) reported from Vancouver, British Columbia

    I swear, putting me on hold for so long when I phone you to cancel my internet service just reinforces the fact that I want to leave. Like do they think it's a tactic so people get impatient and hang up? Really Telus?

  • MsYouDoYou BdblE (@MsYouDoYou) reported from Burnaby, British Columbia

    @hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.

  • naidoo_emmanuel Emmanuel Naidoo (@naidoo_emmanuel) reported from Burnaby, British Columbia

    @Telus and @TELUSsupport please can you explain the cause if disruption of service on 26 May2021 at 13:30 PST on the Burnaby area? #PoorService

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TerryPlatt5 Terry Platt (@TerryPlatt5) reported

    @StrategicThghts @TELUS @Shawhelp SHAW tried to do some "trouble shoot" with my mum. 84, dementia , can barely figure out her TV remote. Took over 3 months for SHAW to finally realize that the wires to the house were Olde (1969). They seemed to expect her to climb up the pole herself.

  • rob_bieber Rob Bieber Ⓥ🌈 (@rob_bieber) reported

    They've gone as far as to say "you can go file a complaint to the BBB if you aren't happy and we will tell them the same thing. It isn't our problem if we choose not to support a phone. It's our choice to make." OnePlus has basically said they aren't paying Telus so no support.

  • gaganps gagansarw (@gaganps) reported

    @TELUSsupport waiting since 5days to hear back from Telus about exchanging my defective phone that was sent to me. Spent over 4.5hrs total time on the phone waiting for the agents with no solution. So frustrating to not have a working phone even when it’s fully paid. #badservice

  • rob_bieber Rob Bieber Ⓥ🌈 (@rob_bieber) reported

    I've spent hours and hours dealing with @telusmobility and @oneplus and despite this phone being compatible, Telus won't let us use the 5G network and has locked the APN. So my expensive upgrade isn't an upgrade at all. And they're washing their hands of us.

  • rob_bieber Rob Bieber Ⓥ🌈 (@rob_bieber) reported

    After being a @TELUS client for over 25 years & normally bringing my own hardware to the network, having no contract, they'd rather I leave them than fix the mistake they made by advising us OnePlus 5G phones would be supported. They've cost me over $2500 for unsupported phones.

  • arise2010 Peter Jakobsen (@arise2010) reported

    @VancouverSun @TELUS Bogus, we have two subscriptions for fixed wireless internet because Telus won’t provide proper broadband even though we have underground electric tunneling in our community. The switch is too far down the road. Starlink is making inroads now so will probably switch…

  • cherylbenson Cheryl Benson #SavingCheryl (@cherylbenson) reported

    @TELUSsupport I’m disabled can’t use phone much I need suppliers to have chat and email support. Does Telus have chat support. I couldn’t find any prior. Thanks. Fed up with Rogers years ago, staid because you didn’t have support chat.

  • JoAnnHume Jo-Ann Holt (@JoAnnHume) reported

    After over 20 years with @Shawhelp this company chose to terminate our service rather than to make up for a year of what can only be called stunningly poor service. @TELUS has already offered us way more than Shaw ever has. #seeya

  • John1MD John MD (@John1MD) reported

    @TELUS I hope it makes your network more robust. As a doctor, I commonly have to phone patients, nurse etc to relay confidential information and direct critical medical interventions. The rate of bad connections, dropped calls currently makes this verging on "unsafe"

  • VapourRose Teal Track Suit (@VapourRose) reported

    @TELUSsupport @TELUS your app/website are horrible. Shouldn’t be this hard to add a device I own to my plan that allows me to have “multiple devices”