Vidéotron outages and service status in Mont-Royal, Quebec

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Vidéotron generated 2 outage signals in the last 24 hours around Mont-Royal, including 2 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received May 30, 3:36 AM EDT.

Internet (74%)
Wi-fi (16%)
Total Blackout (5%)
TV (5%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Mont-Royal	Baseline
May 29, 12:40 PM EDT	0	0	0
May 29, 1:00 PM EDT	0	0	0
May 29, 1:20 PM EDT	0	0	0
May 29, 1:40 PM EDT	0	0	0
May 29, 2:00 PM EDT	0	0	0
May 29, 2:20 PM EDT	0	0	0
May 29, 2:40 PM EDT	0	0	0
May 29, 3:00 PM EDT	0	0	0
May 29, 3:20 PM EDT	0	0	0
May 29, 3:40 PM EDT	0	0	0
May 29, 4:00 PM EDT	0	0	0
May 29, 4:20 PM EDT	0	0	0
May 29, 4:40 PM EDT	0	0	0
May 29, 5:00 PM EDT	0	0	0
May 29, 5:20 PM EDT	0	0	0
May 29, 5:40 PM EDT	0	0	0
May 29, 6:00 PM EDT	0	0	0
May 29, 6:20 PM EDT	0	0	0
May 29, 6:40 PM EDT	0	0	0
May 29, 7:00 PM EDT	0	0	0
May 29, 7:20 PM EDT	0	0	0
May 29, 7:40 PM EDT	0	0	0
May 29, 8:00 PM EDT	0	0	0
May 29, 8:20 PM EDT	0	0	0
May 29, 8:40 PM EDT	0	0	0
May 29, 9:00 PM EDT	0	0	0
May 29, 9:20 PM EDT	0	0	0
May 29, 9:40 PM EDT	0	0	0
May 29, 10:00 PM EDT	0	0	0
May 29, 10:20 PM EDT	0	0	0
May 29, 10:40 PM EDT	0	0	0
May 29, 11:00 PM EDT	0	0	0
May 29, 11:20 PM EDT	0	0	0
May 29, 11:40 PM EDT	0	0	0
May 30, 12:00 AM EDT	0	0	0
May 30, 12:20 AM EDT	0	0	0
May 30, 12:40 AM EDT	0	0	0
May 30, 1:00 AM EDT	0	0	0
May 30, 1:20 AM EDT	0	0	0
May 30, 1:40 AM EDT	0	0	0
May 30, 2:00 AM EDT	0	0	0
May 30, 2:20 AM EDT	0	0	0
May 30, 2:40 AM EDT	0	0	0
May 30, 3:00 AM EDT	0	0	0
May 30, 3:20 AM EDT	0	0	0
May 30, 3:40 AM EDT	0	0	0
May 30, 4:00 AM EDT	0	0	0
May 30, 4:20 AM EDT	0	0	0
May 30, 4:40 AM EDT	0	0	0
May 30, 5:00 AM EDT	0	0	0
May 30, 5:20 AM EDT	0	0	0
May 30, 5:40 AM EDT	0	0	0
May 30, 6:00 AM EDT	0	0	0
May 30, 6:20 AM EDT	0	0	0
May 30, 6:40 AM EDT	0	0	0
May 30, 7:00 AM EDT	0	0	0
May 30, 7:20 AM EDT	0	0	0
May 30, 7:40 AM EDT	0	0	0
May 30, 8:00 AM EDT	0	0	0
May 30, 8:20 AM EDT	0	0	0
May 30, 8:40 AM EDT	0	0	0
May 30, 9:00 AM EDT	0	0	0
May 30, 9:20 AM EDT	0	0	0
May 30, 9:40 AM EDT	0	0	0
May 30, 10:00 AM EDT	0	0	0
May 30, 10:20 AM EDT	0	0	0
May 30, 10:40 AM EDT	0	0	0
May 30, 11:00 AM EDT	0	0	0
May 30, 11:20 AM EDT	0	0	0
May 30, 11:40 AM EDT	0	0	0
May 30, 12:00 PM EDT	0	0	0
May 30, 12:20 PM EDT	0	0	0
May 30, 12:40 PM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Laval.

City	Problem Type	Report Time
Montréal	Internet	9 hours ago
Montréal	Internet	15 hours ago
Montréal	Internet	4 days ago
Montréal	Internet	10 days ago
Montréal	Wi-fi	10 days ago
Montréal	Internet	11 days ago

Nearby cities with recent reports

Montréal

3 recent signals

9 hours ago

Community Discussion

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Vidéotron Issues Reports Near Mont-Royal, Quebec

Latest outage, problems and issue reports in Mont-Royal and nearby locations:

Issa Sissoko (@IssaCheckmate) reported 5 minutes ago from Montréal, Quebec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
jyseerys (@jayseereyes) reported 13 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
Cee (@CeeFor) reported 13 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
m@rie (@mtn_carnet) reported 16 minutes ago from Montréal, Quebec
@Videotron Service internet.
Jaaaaaayyyyy (@zerojay) reported 23 minutes ago from Montréal, Quebec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 23 minutes ago from Montréal, Quebec
Wthhh @Videotron why is my txting not working 😡😡
Amanda (@wild_one1998) reported 24 minutes ago from Montréal, Quebec
@Videotron Both cable boxes in the house went down last night, and are still down now
Issa Sissoko (@IssaCheckmate) reported 31 minutes ago from Montréal, Quebec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
martin lutteral 🇨🇦 (@mlutteral) reported 31 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
martin lutteral 🇨🇦 (@mlutteral) reported 32 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Sean Lloyd (@SeanLloyd93) reported 32 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
Issa Sissoko (@IssaCheckmate) reported 35 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Issa Sissoko (@IssaCheckmate) reported 37 minutes ago from Montréal, Quebec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
martin lutteral 🇨🇦 (@mlutteral) reported 38 minutes ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
martin lutteral 🇨🇦 (@mlutteral) reported 38 minutes ago from Montréal, Quebec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
Averwing Entertainment (@AverwingTTV) reported 39 minutes ago from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
sbg4evr (@sbg4evr) reported 44 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
lagarto malo 🦎 (@lagarto_malo) reported 45 minutes ago from Westmount, Quebec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
Jaaaaaayyyyy (@zerojay) reported 52 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Dan Carnelly (@dancarnelly) reported 55 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 2 minutes ago
@fagstein Have you heard through any of your sources if Videotron/Helix has found a solution or work around to fix their recording playback problem?
Daniel (@MTLDaniel) reported 3 minutes ago
@Videotron city crews put my neighbor's cable on my property. he told me you're only showing up in two weeks to reconnect the service...does that mean it will be hanging from the post and hanging down onto my front lawn for that long?
Sacha Lempka (@Sachtradamus) reported 6 minutes ago
Hey @Videotron , please fix your feed on the Golf Channel. It is supposed to be showing day 1 of the Ryder Cup and it is showing an old Documentary instead. Thank you in advance.
Samuel Miller (@Hephaestus7) reported 7 minutes ago
@Videotron URGENT ! The CNBC World feed is routed to the CNBC feed. Can you fix this pls. That's 2 days in a row and a common occurrence tbh. CNBC World is of no value to me. I want channel 106 with Squawk Box, a stock market ticker and economic data.
Colin Wilson (@Wilson13Ca) reported 8 minutes ago
@cd_lmh @psac_afpc Why would u want the same ******* u can't stand dealing with when u call Rogers/bell/Videotron etc..... To now be the ******* you have to deal with when ur trying to get ur passport or deal with taxes etc
Event_201_Prophecy (@grcAffiliate) reported 9 minutes ago
@Videotron YOUR APP DOESNT WORK YOUR APP DOESNT WORK!!!!!!
Buck (@BuckPanic) reported 11 minutes ago
@aybrowatchyrjet QC never seeing NHL hockey in videotron
Paolo (@Captain_Crash83) reported 11 minutes ago
Anybody currently having issues with Videotron?
Commissioner Miner (@fanCRTCProfling) reported 15 minutes ago
Bell, Telus, Videotron, Cogeco, Eastlink & SaskTel filed a joint #CRTC R&V: Part 1 Application for the Review and Variance of Telecom Decision CRTC 2025225, Mandatory Notification and Reporting of Major Telecommunications Service Outages
Averwing Entertainment (@AverwingTTV) reported 15 minutes ago from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭