Vidéotron outages and service status in Mont-Royal, Quebec

Problems in the last 24 hours in Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	6 hours ago
Montréal	Internet	10 days ago
Montréal	Internet	16 days ago
Montréal	Total Blackout	16 days ago
Montréal	Internet	18 days ago
Montréal	Internet	18 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Mont-Royal, Quebec

Latest outage, problems and issue reports in Mont-Royal and nearby locations:

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 55 seconds ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  Dan Carnelly (@dancarnelly) reported 4 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Elephant Stone (@ElephantStoneHQ) reported 4 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Amanda (@wild_one1998) reported 8 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 13 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  Kathy M (@kathym425) reported 20 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Issa Sissoko (@IssaCheckmate) reported 23 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  Issa Sissoko (@IssaCheckmate) reported 26 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  lagarto malo 🦎 (@lagarto_malo) reported 29 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 32 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  Kristian Gravenor (@CoolopolisMTL) reported 33 minutes ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 36 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Cee (@CeeFor) reported 37 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 41 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 44 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  Issa Sissoko (@IssaCheckmate) reported 50 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  Katelyn Thomas (@katelynvthomas) reported 52 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  m@rie (@mtn_carnet) reported 53 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  Averwing Entertainment (@AverwingTTV) reported 55 minutes ago from Mont-Royal, Quebec

  @Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭

• 
  jyseerys (@jayseereyes) reported 56 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Crypta Sussurro (@VoxMysterii) reported 5 minutes ago

  @Videotron down for anybody else ?

• 
  Linda Moll (@LindaMoll22169) reported 8 minutes ago

  @MartinSLewis Not in the last 6 months but was a Virgin Media customer from when it was Videotron, then Mercury, etc so about 28 years. Last few years had constant problems in renting films whereby it would play for 30 mins if I was incredibly lucky then freeze so stopped renting films.

• 
  Emmanuel (@GlitchTechFan) reported 10 minutes ago

  Oh haha really funny @Videotron, now fix your services. The fact this has been going on since this morning, and it's yet to be fixed? And services are expected to come back at 11 PM? And this is WHY I do not want Helix TV!

• 
  Brandon Caron (@b2caron) reported 12 minutes ago

  @FreedomMobile will Freedom's home network be expanded with Videotron's Quebec network? I don't want to be roaming when I go to Montreal anymore 😢

• 
  corteo (@CorteoNft) reported 13 minutes ago

  Hey @Videotron - we're on day three of intermittent wifi issues now. Expect today, it's impacting my work. Can we expect this to be solved? This really isn't acceptable.

• 
  Tina (@curious6720) reported 16 minutes ago

  No internet #videotron Down since 7:00 p.m.

• 
  ✨Owl is Migrating✨ (@_owlboxes) reported 16 minutes ago

  @Bell You guys lost a customer of 20+ years today because four separate people couldn’t fix an issue that YOU GUYS caused. @Videotron was happy to take my business. Your customer service SUCKS.

• 
  Scott Pooley (@PoolsMcPools) reported 16 minutes ago

  @dagecky @emanningwrites Most likely yes, the owner of Videotron. The problem is he’s a hardcore Quebec separatist, not sure the NHL would want to be involved with that.

• 
  Steve Faguy (@fagstein) reported 21 minutes ago

  4. Allowing vertical integration: The cable companies bought the TV networks, and the CRTC thought this would help give them bigger pockets. Bell bought CTV (and later V/Noovo), Shaw bought Global, Rogers bought Citytv, Videotron bought TVA. But it didn't help the balance sheet.

• 
  John G KBO 🇨🇦 (@madhi19) reported 22 minutes ago

  @CanadasLeafs @Rogers Try the website, they really don't want you to call for that ****. I know it was two or three clicks with Videotron to get one.