Vidéotron Outage Report in Mont-Royal, Montréal, Quebec

Problems in the last 24 hours in Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Wi-fi	7 days ago
Montréal	Internet	10 days ago
Montréal	Total Blackout	10 days ago
Montréal	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Mont-Royal, Quebec

Latest outage, problems and issue reports in Mont-Royal and nearby locations:

• 
  Jaaaaaayyyyy (@zerojay) reported 26 seconds ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

• 
  Sean Lloyd (@SeanLloyd93) reported 5 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 6 minutes ago from Montréal, Quebec

  @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

• 
  DARRELL (@darealityy) reported 14 minutes ago from Brossard, Quebec

  @NobuBergy @Videotron Damn times are hard out here!

• 
  Kristian Gravenor (@CoolopolisMTL) reported 18 minutes ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  Beth W (@bunnyette) reported 21 minutes ago from Montréal, Quebec

  @Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 22 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 22 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  Jaaaaaayyyyy (@zerojay) reported 24 minutes ago from Montréal, Quebec

  2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

• 
  Juliana C 🏳️‍🌈 (@juycer) reported 26 minutes ago from Longueuil, Quebec

  Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.

• 
  Jaaaaaayyyyy (@zerojay) reported 28 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 32 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

• 
  Beth W (@bunnyette) reported 40 minutes ago from Montréal, Quebec

  @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

• 
  Richard E Flanagan (@phosfiend) reported 46 minutes ago from Montréal, Quebec

  @Videotron internet seems to be down for folks in Hudson/St lazare

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 47 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  KitEdotca (@KittEdotca) reported 55 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 56 minutes ago from Laval, Quebec

  @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

• 
  Brommelier (@jonjerkone) reported 56 minutes ago from Westmount, Quebec

  When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

• 
  Khai. 💉💉 💉 😷 (@sumtimw0ng) reported 58 minutes ago from Montréal, Quebec

  Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 60 minutes ago from Laval, Quebec

  Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gary Robertson (@GaryRobertson24) reported 10 minutes ago

  @Videotron here on l’île d’Orléans all of us who have been moved to Helix are very frustrated. It is all over the island Facebook groups how bad it is. Something need to be done about the level of consistent service we are getting here. Basically anyone who upgraded is screwed

• 
  Sherri Clair (@Ottawasherri) reported 12 minutes ago

  @smwgilbert @ctvottawa On videotron network in orleans. Nothing.

• 
  ÆCH (@infamousadam13) reported 12 minutes ago

  @Videotron just had to make my day even "better" been a long day and now internets down and might only be up tomorrow... Thanks for rubbing salt in the wound 😑

• 
  Mario Gauthier (@Mario8Gauthier) reported 13 minutes ago

  @PKP_Qc @Videotron En retard sur Bell..

• 
  MTL#1 (@habsexpos) reported 13 minutes ago

  @NatashaAnn1717 @fagstein Agree, their CS/Tech support is exemplary @Videotron

• 
  Mahdi. (@Dctr_MaD) reported 15 minutes ago

  americans really have it with customer service. almost fell in love with the lady at the other end of the line. Videotron/Bell prenez des notes.

• 
  WindowLinker (@windowlinker) reported 16 minutes ago

  @CTVMontreal Scam. Videotron can't even do LTE properly as they still use the old 2100 mhz frequency. Worst signals of any carrier in QC.

• 
  Rino Fiorilli (@Fioririno) reported 21 minutes ago

  @CTVMontreal Videotron is already ripping us off as it is now. You want Helix? Sure, no problem! Pay for 2 months and we'll credit you after. They've totally lost my respect after being their client for many years.

• 
  Videotron (@Videotron) reported 21 minutes ago

  @hfiguiere 2/3 innovating with, for example, Helix, multi-TV, home automation, self-serve transactional site, self-installation service, 5G, etc. For AMC, the channel has unrealistic demands and Videotron cannot go through, for the best interests of our customers.

• 
  Gary Robertson (@GaryRobertson24) reported 23 minutes ago

  @Videotron My internet was down, what is wrong with this damn Helix device!! The whole island is screaming about it I am told it is my devices in my house? Something needs to change!!!