Vidéotron service status in Mont-Royal, Quebec

Problems in the last 24 hours in Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	4 days ago
Montréal	Internet	5 days ago
Montréal	Wi-fi	10 days ago
Montréal	Internet	12 days ago
Montréal	Total Blackout	13 days ago
Montréal	Total Blackout	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Mont-Royal, Quebec

Latest outage, problems and issue reports in Mont-Royal and nearby locations:

• 
  summer the fighter (@SummerrWoodss) reported 5 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  jyseerys (@jayseereyes) reported 6 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  M▼RKDIEZ (@markdiez514) reported 6 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Amanda (@wild_one1998) reported 13 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  Kathy M (@kathym425) reported 13 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 15 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  Elephant Stone (@ElephantStoneHQ) reported 19 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Cee (@CeeFor) reported 21 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  lawrence bass (@lbass007) reported 29 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Elephant Stone (@ElephantStoneHQ) reported 33 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  Felipe PJ (@fjvost) reported 36 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Fha Gauthier (@voilalasoupe) reported 38 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  lagarto malo 🦎 (@lagarto_malo) reported 41 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  jyseerys (@jayseereyes) reported 43 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 44 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Dan Carnelly (@dancarnelly) reported 47 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Joseph Valenti (@BrokrBindr) reported 52 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 55 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  sbg4evr (@sbg4evr) reported 58 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  Katelyn Thomas (@katelynvthomas) reported 58 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maher (@maherm3li) reported 50 seconds ago

  @Aykind_nobs @Distributel @Videotron Probably they started firing the talented people and they got some newbies trying to figure out how to run their systems. They lie about the issue in my area Vidéotron is working but distributel is down.

• 
  J.L. Abrassart (@zaphthegreat) reported 2 minutes ago

  @Videotron @BenoitVerreaul4 Please stop saying that. Acanac have confirmed to multiple people that the problem is on your end. In fact, you ONLY reply to people who are not pointing that out.

• 
  qualitycaptain (@QualityCaptain) reported 4 minutes ago

  @BenoitVerreaul4 @shelly_at_work @Videotron Same for me, Acanac customer.

• 
  MC Hot Takes (@MCHotTakes) reported 5 minutes ago

  @miltonal57 @acoyne Revoke drivers license, revoke all health care, instruct videotron to terminate internet. Keep going…

• 
  Carole (@InspiringDays22) reported 5 minutes ago

  Videotron made life crazy with sending me the wrong order then resending another , then when I returned the first order they cancelled the corrected order and after 10 days I still now have no service and if I want it I must now pay full price upfront for equipment #videotron

• 
  Fonze (@fonzeeys) reported 5 minutes ago

  Hey @videotron what’s up wrong with your « 5G » network #videotron Even on LTE I have no access to the internet I need to tether off my #bell phone

• 
  CaesarSaleh (@TossMySaleh) reported 6 minutes ago

  @MeruMeruMsg @Distributel Videotron is down too, no?

• 
  J.L. Abrassart (@zaphthegreat) reported 7 minutes ago

  @Videotron so now that we all pointed out that Acanac confirmed the problem was on your end, you're just going to remain silent and only reply to people about your mobile network? No wonder people use resellers. The dishonesty is astounding.

• 
  dllongang (@dillonDD01) reported 7 minutes ago

  @PrimusHelps Still down since 9:40 in Montreal (through Videotron)

• 
  Benoit Verreault (@BenoitVerreaul4) reported 9 minutes ago

  @lvitalis @myogui @Videotron Same here in Gatineau. I use acanac and the service leverages videotron lines.