Vidéotron outages and service status in Mont-Royal, Quebec

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Vidéotron generated 0 outage signals in the last 24 hours around Mont-Royal, including 0 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
The most recent signal from this area was received Apr 9, 9:16 PM EDT.

Internet (64%)
Wi-fi (22%)
Total Blackout (8%)
TV (6%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 10, 7:20 PM EDT	0	0
Apr 10, 7:40 PM EDT	0	0
Apr 10, 8:00 PM EDT	0	0
Apr 10, 8:20 PM EDT	0	0
Apr 10, 8:40 PM EDT	0	0
Apr 10, 9:00 PM EDT	0	0
Apr 10, 9:20 PM EDT	0	0
Apr 10, 9:40 PM EDT	0	0
Apr 10, 10:00 PM EDT	0	0
Apr 10, 10:20 PM EDT	0	0
Apr 10, 10:40 PM EDT	0	0
Apr 10, 11:00 PM EDT	0	0
Apr 10, 11:20 PM EDT	0	0
Apr 10, 11:40 PM EDT	0	0
Apr 11, 12:00 AM EDT	0	0
Apr 11, 12:20 AM EDT	0	0
Apr 11, 12:40 AM EDT	0	0
Apr 11, 1:00 AM EDT	0	0
Apr 11, 1:20 AM EDT	0	0
Apr 11, 1:40 AM EDT	0	0
Apr 11, 2:00 AM EDT	0	0
Apr 11, 2:20 AM EDT	0	0
Apr 11, 2:40 AM EDT	0	0
Apr 11, 3:00 AM EDT	0	0
Apr 11, 3:20 AM EDT	0	0
Apr 11, 3:40 AM EDT	0	0
Apr 11, 4:00 AM EDT	0	0
Apr 11, 4:20 AM EDT	0	0
Apr 11, 4:40 AM EDT	0	0
Apr 11, 5:00 AM EDT	0	0
Apr 11, 5:20 AM EDT	0	0
Apr 11, 5:40 AM EDT	0	0
Apr 11, 6:00 AM EDT	0	0
Apr 11, 6:20 AM EDT	0	0
Apr 11, 6:40 AM EDT	0	0
Apr 11, 7:00 AM EDT	0	0
Apr 11, 7:20 AM EDT	0	0
Apr 11, 7:40 AM EDT	0	0
Apr 11, 8:00 AM EDT	0	0
Apr 11, 8:20 AM EDT	0	0
Apr 11, 8:40 AM EDT	0	0
Apr 11, 9:00 AM EDT	0	0
Apr 11, 9:20 AM EDT	0	0
Apr 11, 9:40 AM EDT	0	0
Apr 11, 10:00 AM EDT	0	0
Apr 11, 10:20 AM EDT	0	0
Apr 11, 10:40 AM EDT	0	0
Apr 11, 11:00 AM EDT	0	0
Apr 11, 11:20 AM EDT	0	0
Apr 11, 11:40 AM EDT	0	0
Apr 11, 12:00 PM EDT	0	0
Apr 11, 12:20 PM EDT	0	0
Apr 11, 12:40 PM EDT	0	0
Apr 11, 1:00 PM EDT	0	0
Apr 11, 1:20 PM EDT	0	0
Apr 11, 1:40 PM EDT	0	0
Apr 11, 2:00 PM EDT	0	0
Apr 11, 2:20 PM EDT	0	0
Apr 11, 2:40 PM EDT	0	0
Apr 11, 3:00 PM EDT	0	0
Apr 11, 3:20 PM EDT	0	0
Apr 11, 3:40 PM EDT	0	0
Apr 11, 4:00 PM EDT	0	0
Apr 11, 4:20 PM EDT	0	0
Apr 11, 4:40 PM EDT	0	0
Apr 11, 5:00 PM EDT	0	0
Apr 11, 5:20 PM EDT	0	0
Apr 11, 5:40 PM EDT	0	0
Apr 11, 6:00 PM EDT	0	0
Apr 11, 6:20 PM EDT	0	0
Apr 11, 6:40 PM EDT	0	0
Apr 11, 7:00 PM EDT	0	0
Apr 11, 7:20 PM EDT	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Laval.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Internet	8 days ago
Montréal	Internet	9 days ago
Montréal	Wi-fi	13 days ago

Nearby cities with recent reports

Montréal

3 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Mont-Royal, Quebec

Latest outage, problems and issue reports in Mont-Royal and nearby locations:

Issa Sissoko (@IssaCheckmate) reported 1 minute ago from Montréal, Quebec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
Katelyn Thomas (@katelynvthomas) reported 3 minutes ago from Westmount, Quebec
I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.
Brommelier (@jonjerkone) reported 3 minutes ago from Westmount, Quebec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
Amanda (@wild_one1998) reported 3 minutes ago from Montréal, Quebec
@Videotron Both cable boxes in the house went down last night, and are still down now
David MacIntyre (@dave_mac609) reported 13 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
lagarto malo 🦎 (@lagarto_malo) reported 14 minutes ago from Westmount, Quebec
@pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.
Dan Carnelly (@dancarnelly) reported 25 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Kristian Gravenor (@CoolopolisMTL) reported 26 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
sbg4evr (@sbg4evr) reported 29 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
Kathy M (@kathym425) reported 36 minutes ago from Montréal, Quebec
@Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁
Beth W (@bunnyette) reported 38 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
Jaaaaaayyyyy (@zerojay) reported 41 minutes ago from Montréal, Quebec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
martin lutteral 🇨🇦 (@mlutteral) reported 44 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Cee (@CeeFor) reported 46 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
KitEdotca (@KittEdotca) reported 46 minutes ago from Westmount, Quebec
@Videotron so, erm, you’re internet is down?
Richard E Flanagan (@phosfiend) reported 47 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
Jaaaaaayyyyy (@zerojay) reported 49 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Issa Sissoko (@IssaCheckmate) reported 50 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Averwing Entertainment (@AverwingTTV) reported 51 minutes ago from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
Kathy M (@kathym425) reported 54 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Stuntman Stützle (@StuntmanStutzle) reported 5 minutes ago
@Bleak5170 @Videotron Damn I hope it comes back soon. I'm on Wilfrid-Lavigne and it came back yesterday while I was working from the office
Kush Thaker (@kushthaker) reported 5 minutes ago
why make seniors talk about chat assistance, why not a central regulated agent for all telecom service? duopoly + Videotron continue compete across country
Colin Wilson (@Wilson13Ca) reported 9 minutes ago
@cd_lmh @psac_afpc Why would u want the same ******* u can't stand dealing with when u call Rogers/bell/Videotron etc..... To now be the ******* you have to deal with when ur trying to get ur passport or deal with taxes etc
Tony Comtoni (@TComtoni13108) reported 13 minutes ago
@Bell_Support my internet has been down all day since 10am in QC, never had that in 10 years with videotron, ridiculous
François Caron 🇨🇦 (@Milnoc) reported 13 minutes ago
@fanCRTCProfling Nope. One important aspect of Videotron is that the service is reliable and the billing's accurate. I never have to fight with them.
Alex Clark (@alxclrk) reported 14 minutes ago
I'm on a train from Toronto to Montreal, and I can't believe we can't get reliable internet for the entire trip with VIA Rail. Onboard wifi dropping constantly and even Videotron's network has terrible coverage over the entire ride. Really wish they could use Starlink somehow.
Paul Nagy (@PaulWNagyJr) reported 16 minutes ago
@Videotron No problem. I know you were busy. We got it back Tuesday. Thank you. I did use most of my 24 GB of mobile data though... I still have quite a bit of the 20 GB monthly bonus left... but will the data be cut off if I get to the end of that 20 GBs before the cycle finishes on May 6?
Commissioner Miner (@fanCRTCProfling) reported 19 minutes ago
Still no #CRTC outage reports from: -Videotron -Rogers -Wholesale/resale (Storm Internet aside) -Freedom mobile (which also couldn't provide french service during the outage).
Cass (@cassieloves1013) reported 19 minutes ago
@TimothyHansford @codedandunited They will never allow another team in Canada which is crap. The Videotron Center where the Remparts play is already NHL ready. No team. Hamilton? Nope. But they want to put another team in Atlanta or in Houston? Makes no sense.
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 19 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks