Vidéotron Outage Report in Mont-Royal, Montréal, Québec
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Mont-Royal, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Vidéotron
Vidéotron is having issues since 12:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (73%)
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Wi-fi (10%)
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TV (8%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (1%)
Live Outage Map Near Mont-Royal, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Longueuil, Montréal, Brossard, LaSalle, Dorval, Laval, La Prairie, Saint-Constant, Pierrefonds, Châteauguay, Dollard-Des Ormeaux, Castle Gardens and Mont-Royal.
| City | Problem Type | Report Time |
|---|---|---|
 Longueuil |
Wi-fi | |
| Montréal |
Wi-fi | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Mont-Royal, Québec
Latest outage, problems and issue reports in Mont-Royal and nearby locations:
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HowYouDrouin92
(@HowYouDrouin92) reported
from
Laval, Québec
Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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Khai. 💉💉 💉 😷
(@sumtimw0ng) reported
from
Montréal, Québec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
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DARRELL
(@darealityy) reported
from
Brossard, Québec
@NobuBergy @Videotron Damn times are hard out here!
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HowYouDrouin92
(@HowYouDrouin92) reported
from
Laval, Québec
@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
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Priesh Mistry
(@TheMistryUK) reported
from
Dorval, Québec
@Videotron Service just went down again in Dorval. Worked for about 5-6hrs.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
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Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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Juliana C 🏳️🌈
(@juycer) reported
from
Longueuil, Québec
Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.
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Kristian Gravenor
(@CoolopolisMTL) reported
from
Montréal, Québec
@videotron no internet here at my home in NDG. Please fix
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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mohan eappen
(@mohaneappen) reported
from
Dollard-Des Ormeaux, Québec
@Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9
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Brommelier
(@jonjerkone) reported
from
Westmount, Québec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Jean-François Mezei
(@jfmezei) reported
@Milnoc @SBishayIRIS What are the Videotron terms when you leave Ottawa to say travel to Kingston. Does the text of your contract have any limitations? do they charge you? Does your phone say “roaming” or does it think it is on a home network when connected to Rogers?
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François Caron 🇨🇦💉
(@Milnoc) reported
@jfmezei @SBishayIRIS No roaming or extra charges. Rogers is the partner network outside of Videotron's coverage area.
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Anna "Legacy Archaeologist" Filina
(@afilina) reported
@Videotron I'm very dissatisfied with the customer support you just provided.
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🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
@jfmezei @Milnoc @SBishayIRIS Been with Videotron since 2017, leaving Bell behind. Roaming is not an issue anywhere in Canada, USA or Caribbean, even Cuba. We buy our devices outright and do not fall for the $0 subsidized phone. Owning it gets you cheaper plans, I got 10GB, North America roaming for $40/mnth
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Marty Fava
(@MartyFava1) reported
@videotron Hey. I pay for CBS on my Vidéotron grid. Yet why am I getting the Global News on 687 as of 7PM instead of the golf playoff on CBS. #refund This has been a persistent problem that needs to be rectified.
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Jean-François Mezei
(@jfmezei) reported
@CdnAvSpotter @Milnoc @SBishayIRIS This is why I am curious whether Videotron has text in contracts with its retail customers about limited roaming. AT&T has such text when you buy prepaid service. you have “free” roaming iN Canada, but more than 50% of usage must happen on AT&T network.
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Nick Whittome
(@Nick_Whittome) reported
@videotron. Is your outage linked to the Kaseya supply chain ransomware attack? Timing is interesting….
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AG
(@factspolitics_) reported
@Videotron Whatver you do, avoid Vidéotron at all costs. They’re the absolute worst organization that I’ve ever dealt with. It’s 10:30 PM, and their customer service and technical support lines are closed. I currently have no internet (using data from cell). Unreal.
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John Laberge
(@JohnLaberge) reported
@Videotron I just wanted to make sure that you know about the internet outage in Notre Dame de Grace area.
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Ada McVean 🌈 perpetually anxious
(@AdaMcVean) reported
@SciBasedNutr @Videotron I was told that since I didn’t cancel before the new model was instituted last week I could not get that money. I don’t want to cancel my service today. I had planned to in October when I move. Whether I cancelled last week, today or in 2 months that money should be paid to me.