Vidéotron Outage Report in Mont-Royal, Montréal, Quebec

Problems in the last 24 hours in Mont-Royal, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Royal, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Mont-Royal, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	3 days ago
Montréal	Internet	3 days ago
Montréal	Wi-fi	8 days ago
Montréal	Internet	11 days ago
Montréal	Total Blackout	11 days ago
Montréal	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Mont-Royal, Quebec

Latest outage, problems and issue reports in Mont-Royal and nearby locations:

• 
  Issa Sissoko (@IssaCheckmate) reported 1 minute ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  sbg4evr (@sbg4evr) reported 3 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 5 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Issa Sissoko (@IssaCheckmate) reported 5 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Issa Sissoko (@IssaCheckmate) reported 8 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  Elephant Stone (@ElephantStoneHQ) reported 8 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Badr S. Masri (@badrmasri) reported 10 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  khai (@sumtimw0ng) reported 17 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  Kathy M (@kathym425) reported 18 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Issa Sissoko (@IssaCheckmate) reported 22 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  Issa Sissoko (@IssaCheckmate) reported 31 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  Sean Lloyd (@SeanLloyd93) reported 33 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 38 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 39 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 40 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  Tom (@dirtydinarzo) reported 40 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 44 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  SalaUddin (@salauddinshah99) reported 50 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  m@rie (@mtn_carnet) reported 50 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  Elephant Stone (@ElephantStoneHQ) reported 54 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anthony Lacavera (@AnthonyLacavera) reported 4 minutes ago

  @RamanSKular The Competition Bureau is doing their best with an antiquated and deficient Competition Act to stop BOTH the Rogers/Shaw cable merger and the Freedom Sale to Videotron, both of which the Bureau has said are bad for Canada and Canadians.

• 
  Prince (@NotPrinceF) reported 5 minutes ago

  @LuchyMTL @Videotron It’s been out for me since 12 am last night makes no sense power hasn’t gone out but somehow the wifi is not working

• 
  Diarriatou 💞 (@afriquequeeen) reported 6 minutes ago

  @Videotron Still not working

• 
  MartinV (@Mart_Madzaw) reported 9 minutes ago

  @Suzukithegoat Damn. I'm at least 4t seconds behind. Thank you Helix videotron.

• 
  Patrick Bourke (@PatrickPio1) reported 13 minutes ago

  @Videotron, I have been without cell service all day. Is there an outage and if so, have you any idea when the issue will be fixed?

• 
  Chuck (@chuckfromcanada) reported 13 minutes ago

  @Videotron tells me internet is down because the power center doesn't have power in my area , no time frame given. Craptastic service no redundancy.

• 
  Michel Feria (@MichelFeria3) reported 13 minutes ago

  @fizz_ca I would like to know if the videotron clients or from others companies have the same issue as you, in my case no internet since 7:30 am so more than 15 hours without internet... no good 😞

• 
  Erin Steinberg (@E_84) reported 14 minutes ago

  My videotron has gone down 3 times in the last half hour. Oh boy

• 
  Name (@TaufikShom) reported 14 minutes ago

  @Videotron Last Saturday, I switched from Fizz 120mb/s to Videotron 400mb/s. With Fizz I received constant 125-130mb/s, never went below 120mb. Videotron speed is jumping between 50-300mb/s. Out of 30+ speed tests, I got 400mb/s only twice, and in evening night speed is between 50-60mb/s.

• 
  Jeff Joseph (@MisterDoubleJ) reported 15 minutes ago

  @illneverlisten @Ryan_r_Williams Not talking about companies leasing lines. I’m talking Videotron which owns spectrum and is concentrating on Quebec. If you’re down to direct personal insults, you have nothing useful to add to dialogue beyond a sandbox. Talk to the clouds from here.