Vidéotron Outage Report in Saint-Eustache, Laurentides, Québec

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

Hm, Videotron Internet is unstable tonight...

@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@Videotron internet seems to be down for folks in Hudson/St lazare

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

@Videotron my internet is down and the website and phone number done seem to be working.

@Videotron Internet is gone here at terrebonne, your technical support lines are out too!? Are you guys having mayor issues? What’s your ETA to restore the service?

@videotron you serious second time in a month that internet goes down and I have a meeting right now I can't attend since no data or anything is working!

Is @Videotron down?

You guys have literally the worst access to services ever. En plus de payer des prix de fou par mois, you guys don’t even have the decency to have a reliable internet connection AND customer service. I have never been so angered by a multinational company. @Videotron

@jblake_NSQC @Videotron Their DNS is down. Use google's 8.8.8.8

Internet outage in Montreal for all Videotron users right? Cause my **** doesn't work!

@Videotron your phone lines are not working???? C.S. And Tech Suppot

@Videotron why have all your services stopped? Website not opening, neither is customer service number working

@rmitchello @Videotron Yes, same problem in mtl/Saint-Laurent since about 13h00