Rogers Outage in Elmira, Ontario

@Rogers You guys should improve the internet service before promoting other products!

@RogersHelps This was pathetic. I'm pretty bad about this. With all the technology that you guys advertise, the fact that you don't have a Call Back option is mind boggling.

@RogersHelps I called you during morning and the excuse is Internet is down in Waterloo. Thanks for answer, but what I need is efficient service!

@RogersHelps home internet intermittently going down for 3-5 minutes at a time multiple times per hour. Is this a known issue? I’m in Waterloo, Ontario.

@RogersHelps Hi Rogers, fix your DNS servers they have been constantly going offline over the last couple of weeks. Frustrating when you use Ignite and cannot change your DNS settings to point at something more reliable 😉

@rogers no home internet service in Waterloo

@marty_d_ @Rogers I figured as much. Just wanted to make sure it wasn't a system issue. Looks like a capacity issue

@RogersHelps our wifi is down - being we are all home 14 days this is not cool

I try my best to be super nice to customer service reps because I’ve been there and the job can be awful.... but @RogersHelps CSR’s from the call centres turn me into that ******* everyone hates.

@RogersHelps I think I have paid my last bill. I can’t afford you anymore. Any suggestions folks for cheaper cable and home phone and internet and I need to leave #Virgin and find a cell phone service and new cell phone.

@RogersHelps - shocking I know, but Ignite TV is down AGAIN! I was trying to watch @BlueJays - another Rogers owned company, but your service is so terrible I can’t! #irony #ignitetvsucks #comepickupyourequipment

Hey Sean, add @RogersHelps to your @DAZNSucks twitter page... just as bad, actually worse as people can’t even log in! @RogersHelps sucks! Never thought I would say a company is worse for media streaming than @dazn_ca but here we are!

@pizz1986 @Sportsnet @Raptors @RogersHelps Exactly, zero issues on the TSN app when they have the games.... zero. @RogersHelps is shitting the bed tonight big time. Going to be a lot of cancellations tomorrow. **** you Rogers!

I’ll be dropping @RogersHelps internet tomorrow and going 3rd party ISP once again. Could be the biggest NBA game in Canadian history and Rogers ******* app SN Now sucks once again. Missed a half hour of this game because of your shitty website.

A huge **** you to @RogersHelps and their SN Now that no one can access because they have shitty tech from the 90’s. @Sling saves the day again!

@babiegiraffe @RogersHelps @FibeBell @babiegiraffe - we cant get @FibeBell on our ‘hood - hoping it’s available soon. I don’t know if one is better than the other, but #ignitetv is inconsistent - video and sounds quality issues today.

I typically always have a good experience dealing with Rogers customer service but the last 3 calls have been so brutal and I’ve gotten nowhere. @RogersHelps

@1Kishka @RogersHelps Sorry, @1Kishka. I was directing that rhetorical question at @RogersHelps. I would like to watch CNN too, so I hope they fix the feed.

@RogersHelps my ignite tv, internet, and home phone went down this morning. #sad

When you have been a @Rogers wireless customer for nearly 20 years and you call not once but twice (2 questions) and get quotes to cancel your service because it's too expensive and there are better offers out there and no one even tries to convince me to stay..easy choice

@RogersHelps I have a no RF signal error. I signed up for updates 3 times in the last 2 days and nothing. I was supposed to get an email within 24 hours.

@Rogers wondering why you guys do not service @cityofhamilton, or probably only limited areas. Lack of competition sucks and we have been losing on good deals

3) it’s not like @RogersHelps doesn’t have ALL of a customer’s contact info. You can text me offers on new phones and extra data all the time! But total radio silence on service and outage updates. #Fail on all levels…😡

@rogers and @RogersHelps - a giant communications company completely inept at communicating crisis info. Total radio silence. Like, I have all of your apps and the latest message on MyRogers is from 2018! No info on depth of the problem or when we can expect service restoration…

@Rogers Saturday our power was off for approx 12 hours. When it went out we lost our internet and Roger’s home phone but still had Roger’s cell service. After 3-4 hours our cell service went down and if there was an emergency we had no way of calling 911. This is unacceptable.

@RogersHelps @Michael71475323 I have cable with Rogers and internet with Fido. Havent had service since the storm. I assume that Rogers is aware and taking care of Fido service too. Correct?

@Rogers @hall_yve Still down

@RogersHelps any updates for the K4M area? Still down - no internet, land lines, or tv…

@RogersHelps @Rogers what’s going on with the service/internet in Ottawa? Even without power cannot access anything with data

@RogersHelps We should have received emails or automated calls regarding this. There was nothing posted online either. Brutal. You need proactive steps always prepared for Emergency. This is amateur hour