Rogers Outage in Weston, Ontario

@RogersHelps 90 minutes hold to cancel a mobile service and return a so-called free Huawei device? May this tweet be a warning to anyone who falls for a #Rogers cold call!

@RogersHelps Your service is a bad joke.

@RogersHelps an employee at a Rogers store told me putting my phone in airplane mode can sometimes fix problems. Is this true? Why? She didn't know why, just gave me that tip. I was having trouble listening to music apps when she told me to do that.

@RogersHelps We have no internet today ... seems there is an outage in our area - postal code ending with 2Z2. Is there an estimated timeline when service might be restored? I work from home so this is not what I need especially on a Friday. #InternetOutage

@Rogers is Rogers down? Even website is acting weird. Can't use ignite either.

@RogersHelps Is there an internet outage in East York in Toronto? Woke up to no internet this morning 🙄

@RogersHelps @Rogers can anyone at your company please fix my ignite tv box? I was told 3 weeks ago it was sent out and still nothing. Wtf am I paying for? Like seriously #big3crap #ignitecrap #frustrating

Haven’t had any glitching since the initial two. This also could have been my own internet as @rogers is trash. No problems to report currently though!

@RogersHelps They seem to have a script. Fill out a form. What the serial number. Let me zap it. Hmmm isn’t working. I’ll send a new box. New box not working? Doors? It’s not connecting. Let me zap it. Hmmmm we need to send a technician.

@RogersHelps Not getting much help there

So @RogersHelps can I get some help with this bum replacement box you sent me?

Hi @Rogers I have been trying to reach out to customer care support and kept on waiting and even if get to reach someone they will make you reach who is unreachable. literally ur Wifi service sucks nd can't even go 2 any meetings😑 time for change @Sumanthumesh25

@Rogers internet service is down. What is happening?!

On god if you’re Canadian stay away from @RogersHelps. Go to Telus or Bell Every other provider is better, TRUST ME. By far the worst cellular provider

How many Rogers techs does it take to fix the internet? I’m not sure but it’s more than 10. #internetoutage @RogersHelps

@RogersHelps Internet down in Mimico/Etobicoke or is it just me?

@Rogers Going outages with out informing clients is totally not acceptable, all our kids are depending on your service and we are paying to get this service on time , unfortunately changing from Rogers to other net provider becomes a potential choice

@RogersHelps CRA scam has been using my number. How do I get this stopped?? Help!!!

Please PLEASE fix the internet consistency @RogersHelps! I need it to take phone calls and it keeps cutting down on and off! I do NOT have time to DM. This has been recurrent since an outage on Monday, so it must be an issue in the neighborhood. Postal code M4K 2H1

@RogersHelps fyi…when you are angry about a product you are paying for and not getting good quality product…trying to up sell the customer on more isn’t the way to go. Try helping to fix the problem for the customer that isn’t going to cost them more. We aren’t just $ signs

@RogersHelps cable tv is down on all 4 boxes. 😰

@RogersHelps No we’ve been down that road and all we get is there is nothing wrong with our equipment it’s something with our area. Then you try and sell us something new.

@RogersHelps I just signed up for a corporate plan with my company and my bill has been overcharged. Can you help?

Anyone looking for a t.v, internet or phone company I suggest you avoid @Rogers at all cost! Not only do they treat long time customers like **** but their service is less then subpar. We pay every month for internet yet it only works half the time.

@RogersHelps does not help

@RogersHelps DM's dont fix my internet when I cant work because your service is inadequate. Plenty of competition in the area who would love to have my $$$ instead.

Can someone explain why @Bell @Rogers and @TELUS compete by offering the exact same deal on the exact same phone and the exact same data plan?!? #wtf #mobileservicecanada

@RogersHelps If I was a new connection someone would be here the following day. Better yet, if you guys didn’t disrupt my service to begin with I wouldn’t need it to be restored!

Unsure why @AppleSupport is taking so long to fix.  Apparently it’s widely known as an issue.  Kinda feel bad for @RogersHelps - if only they had said this months ago I wouldn’t be frustrated with them.

Called @RogersHelps for the umteenth time about a #visualvoicemail issue that has persisted since 2020.   And for the first time I was told it is a known @Apple issue and that @AppleSupport have been troubleshooting it all along.  Bonkers to hear that.