Rogers

Rogers Outage Report in Richmond Hill, York, Ontario

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Richmond Hill come from postal codes L4C, L4E, L4B and L4S.

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Richmond Hill, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Rogers Outage Chart in Richmond Hill, York, Ontario 11/27/2025 12:20

November 27: Problems at Rogers

Rogers is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Rogers users through our website.

  1. Internet (60%)

    Internet (60%)

  2. TV (13%)

    TV (13%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (6%)

    Phone (6%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map Near Richmond Hill, York, Ontario

The most recent Rogers outage reports came from the following cities: Toronto, North Park, Markham, Scarborough, York, North York, Maple, Woodbridge, Thornhill, Vaughan, Richmond Hill, Stouffville, Concord, King City and Kleinburg Station.

Loading map, please wait...
City Problem Type Report Time
CanadaToronto E-mail
CanadaToronto Total Blackout
CanadaToronto Wi-fi
CanadaToronto Internet
CanadaToronto Internet
CanadaNorth Park Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Richmond Hill, Ontario

Latest outage, problems and issue reports in Richmond Hill and nearby locations:

  • ConsumerSOS Seán O’Shea (@ConsumerSOS) reported from Toronto, Ontario

    Because there’s lots of good service @RogersHelps too: I got through to Rogers tech help on phone in 2 minutes. Agents were great. I needed (to pay for) a new PVR. The two reps at the King Street East store were smart, thorough, fast and friendly. One’s also a viewer. Thanks!

  • Creeperry_R6 Ryan (@Creeperry_R6) reported from Toronto, Ontario

    Holy Shit @Rogers @RogersHelps What ******** (A thread) It’s been a week. On Saturday night you told us it would be fixed within the hour On Monday night you told us it would be fixed by 6:30pm that night On Tuesday night you told us it would be fixed by Thursday at the latest

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @RogersHelps As I suspected, another waste of time although @RogersHelps always tries and is friendly here. Too bad @Rogers has lost its competitive edge

  • coulls (ノ°Д°)ノ︵ sןןnoɔ (@coulls) reported from Toronto, Ontario

    Still no reply from @RogersHelps after 21 hours. Can’t even suggest that ppl start changing their Rogers password as that may not help here. #cybersecurity

  • MesmorizedTTV 🅼🅴🆉 (@MesmorizedTTV) reported from Toronto, Ontario

    Ive been having some crazy latency issues the past week @Rogers assures me everything is good. But every game I have is unplayable due to unreasonably high ping. Most videos I watch buffer for minutes at a time, why am I paying for your best internet package. SMFH

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @RogersHelps I hope so. I was a very happy loyal customer until I tried to upgrade my TV/Internet/Home Phone and smartphone in the last month. Perhaps tell chat reps & first line responders to stop pretending they're retentions and offer the best deals.

  • ANaughtan Amanda Mac Naughtan (@ANaughtan) reported from Toronto, Ontario

    @RogersHelps services down in guildwood area of toronto. Please confirm.

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    Is there a Rogers TV/Internet outage in Toronto now. Our TV froze and won't reboot and lights are out on the modem @RogersHelps

  • ConsumerSOS Seán O’Shea (@ConsumerSOS) reported from Toronto, Ontario

    @tweetsforteetz @dmac_79 @RogersHelps Sorry, but the account is in my wife’s different sir name. And I don’t typically pull up my job in my customer service intersections. I’ve done enough bad Rogers stories in my career. I also believe in crediting good/great service where I find it.

  • Lisa_Travel_Now Lisa Booth, Travel Beyond the Ordinary (@Lisa_Travel_Now) reported from Toronto, Ontario

    @Rogers, sent a collection ltr via Canada Post for my parents overdue home phone. I NEVER rec'd an invoice! Apparently invoices were changed to online from paper & sent to an unmonitored Rogers email without the POAs concurrence!!!

  • DomVitale63 Domenico Vitale (@DomVitale63) reported from Markham, Ontario

    I agree that #internet speed and service is bad in my residential area in York Region. @RogersHelps @FidoSolutions @Fidomobile are NOT cooperative when having to solve #internet issues.

  • 1lilQtpie Laura (@1lilQtpie) reported from Toronto, Ontario

    @RogersHelps I am having issues with one of my Rogers boxes. It is the older box. I trying unplugging it for a few minutes but still experiencing freezing in my programs.

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @RogersHelps I exchanged email messages with someone about another bad experience recently.

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @RogersHelps I replied to a message from the prior issue and haven't heard from that person yet but I only sent the email Friday.

  • ConsumerSOS Seán O’Shea (@ConsumerSOS) reported from Toronto, Ontario

    @dmac_79 @RogersHelps I have generally good fortune with customer service reps everywhere. Polite persistence is sometimes the reason. Or just luck.

  • gmansilla GM (@gmansilla) reported from Toronto, Ontario

    @RogersHelps internet down. Again. :(

  • ConsumerSOS Seán O’Shea (@ConsumerSOS) reported from Toronto, Ontario

    @tweetsforteetz @dmac_79 @RogersHelps And almost every rep has discretion. Almost. Meaning if a consumer is a jerk—game over. Be respectful: chances of great service improve. My experience.

  • sugarbabez Julie (@sugarbabez) reported from Toronto, Ontario

    @RogersHelps so I receive a text stating that SHM has fixed my problem with my app, but yeah it still doesn’t work, they leave a live chat link for support and of course no one is working. Been dealing with this December and it’s quite frustrating!!

  • CS_sean Sean Smith (@CS_sean) reported from Toronto, Ontario

    @RogersHelps your mobile site is next to useless. It won't let me login

  • sheldonbk Sheldon Kerzner (@sheldonbk) reported from Toronto, Ontario

    @Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

  • dalybeauty Boo 👻 Daly (@dalybeauty) reported

    @RogersHelps I've been on live chat twice & been disconnected- our ignite TV/wifi is not working. Can't get anyone on live chat? #Ignite

  • xterminator_24 Scott (@xterminator_24) reported

    @RogersHelps Interaction on DM was great. Appreciate the time. I can only hope that us @NHL fans can convince Rogers and @Sportsnet to do better with this service.

  • fromg03 Fromg (@fromg03) reported

    @Rogers has the most atrocious, ineffectual customer service I have ever experienced and I hope their higher ups all stub their toes every hour for the next 17 years

  • mkleymc Mkley (@mkleymc) reported

    After almost two weeks and over 12 hours of phone calls back and forth I’m still not able to have my phone @RogersHelps you do not help or communicate. As a busy business professional, I don’t have time going back and forth with you and Likewise. Worst service ever

  • anieganjoo Ana🤍 (@anieganjoo) reported

    @Rogers has the worst company ever. The fraud management team is slow. Someone added two lines in my account without my knowledge and I have been calling customer care past week, no action from their side. They charged me for four lines, when I only have two. Don’t go for ROGERS!

  • ohthatnatalie natalie 🦇 (@ohthatnatalie) reported

    after the disaster day in august, you’d think @rogers @RogersHelps would do more to make sure their customers were happy. this product is bad and you should feel bad.

  • SlutsOfBabylon Dutch Wheeler (@SlutsOfBabylon) reported

    @RogersHelps See, the thing about that is, I DM you with similar error messages from multiple different allegedly supported devices every few days, and despite your team’s expert advice to ‘just delete and reinstall the app’, the issues keep rolling in. Crazy idea, maybe just fix your app?

  • hzarkesh Houman Zarkesh (@hzarkesh) reported

    @Rogers Today Rogers did unauthorized credit check on my account, I did not change anything, I was on the call for 40 minutes, finally nobody could help me. credit check without my consent is illegal and I need Rogers legal dept. to clarify that

  • ErikFB1 Erik Scholten (@ErikFB1) reported

    @RogersHelps Yes! I saw it... where you said, as @Rogers service agent, that you "dont have a phone" to call me! So a Rogers client help agent cannot use a phone to help resolve client problems. And apparently cannot get anyone more senior to help to resolve problems! So, the problems persist

  • penmen44 You be You (@penmen44) reported

    @Rogers Instead of emails about "rebuilding our trust" Shoppers Drug Mart - "Cash Only Today - credit/debit DOWN" ... Rogers Strikes Again - talk/emails are cheap - actions speak! @ShopprsDrugMart