Rogers Outage Report in Richmond Hill, York, Ontario
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
The latest reports from users having issues in Richmond Hill come from postal codes L4C, L4E and L4S.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Rogers
Rogers is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (56%)
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Wi-fi (14%)
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TV (13%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Rogers outage reports came from the following cities: North York, Toronto, Richmond Hill, Scarborough, Woodbridge, Vaughan, York, Purpleville, Maple, Downsview, Kleinburg Station, Markham, Thornhill, King City and Stouffville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Wi-fi | |
| North York |
Total Blackout | |
| Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
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Sean Smith
(@CS_sean) reported
from
Toronto, Ontario
@RogersHelps your mobile site is next to useless. It won't let me login
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Laura
(@1lilQtpie) reported
from
Toronto, Ontario
@RogersHelps I am having issues with one of my Rogers boxes. It is the older box. I trying unplugging it for a few minutes but still experiencing freezing in my programs.
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Seán O’Shea
(@ConsumerSOS) reported
from
Toronto, Ontario
@dmac_79 @RogersHelps I have generally good fortune with customer service reps everywhere. Polite persistence is sometimes the reason. Or just luck.
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@RogersHelps I exchanged email messages with someone about another bad experience recently.
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Domenico Vitale
(@DomVitale63) reported
from
Markham, Ontario
I agree that #internet speed and service is bad in my residential area in York Region. @RogersHelps @FidoSolutions @Fidomobile are NOT cooperative when having to solve #internet issues.
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🅼🅴🆉
(@MesmorizedTTV) reported
from
Toronto, Ontario
Ive been having some crazy latency issues the past week @Rogers assures me everything is good. But every game I have is unplayable due to unreasonably high ping. Most videos I watch buffer for minutes at a time, why am I paying for your best internet package. SMFH
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Lisa Booth, Travel Beyond the Ordinary
(@Lisa_Travel_Now) reported
from
Toronto, Ontario
@Rogers, sent a collection ltr via Canada Post for my parents overdue home phone. I NEVER rec'd an invoice! Apparently invoices were changed to online from paper & sent to an unmonitored Rogers email without the POAs concurrence!!!
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
Is there a Rogers TV/Internet outage in Toronto now. Our TV froze and won't reboot and lights are out on the modem @RogersHelps
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GM
(@gmansilla) reported
from
Toronto, Ontario
@RogersHelps internet down. Again. :(
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@RogersHelps As I suspected, another waste of time although @RogersHelps always tries and is friendly here. Too bad @Rogers has lost its competitive edge
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Amanda Mac Naughtan
(@ANaughtan) reported
from
Toronto, Ontario
@RogersHelps services down in guildwood area of toronto. Please confirm.
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Julie
(@sugarbabez) reported
from
Toronto, Ontario
@RogersHelps so I receive a text stating that SHM has fixed my problem with my app, but yeah it still doesn’t work, they leave a live chat link for support and of course no one is working. Been dealing with this December and it’s quite frustrating!!
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Seán O’Shea
(@ConsumerSOS) reported
from
Toronto, Ontario
@tweetsforteetz @dmac_79 @RogersHelps And almost every rep has discretion. Almost. Meaning if a consumer is a jerk—game over. Be respectful: chances of great service improve. My experience.
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Seán O’Shea
(@ConsumerSOS) reported
from
Toronto, Ontario
Because there’s lots of good service @RogersHelps too: I got through to Rogers tech help on phone in 2 minutes. Agents were great. I needed (to pay for) a new PVR. The two reps at the King Street East store were smart, thorough, fast and friendly. One’s also a viewer. Thanks!
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@RogersHelps I replied to a message from the prior issue and haven't heard from that person yet but I only sent the email Friday.
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(ノ°Д°）ノ︵ sןןnoɔ
(@coulls) reported
from
Toronto, Ontario
Still no reply from @RogersHelps after 21 hours. Can’t even suggest that ppl start changing their Rogers password as that may not help here. #cybersecurity
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Sheldon Kerzner
(@sheldonbk) reported
from
Toronto, Ontario
@RogersHelps I hope so. I was a very happy loyal customer until I tried to upgrade my TV/Internet/Home Phone and smartphone in the last month. Perhaps tell chat reps & first line responders to stop pretending they're retentions and offer the best deals.
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Seán O’Shea
(@ConsumerSOS) reported
from
Toronto, Ontario
@tweetsforteetz @dmac_79 @RogersHelps Sorry, but the account is in my wife’s different sir name. And I don’t typically pull up my job in my customer service intersections. I’ve done enough bad Rogers stories in my career. I also believe in crediting good/great service where I find it.
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Renaldo
(@Renaldo27819502) reported
from
Toronto, Ontario
@Rogers Dazn is okay for me, who paid those stupid rates is beyond me. YouTube, Disney plus, Netflix does everything cable use to do for me. It's control cable without commercials.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Melissa Bellingham
(@MelTropolis88) reported
@AboutRogers @Rogers I am still losing service every few minutes. This has been happening all day!
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Prashant Tarkar
(@TarkarPrashant) reported
@AboutRogers @Rogers I am still facing issue with internet which is keep on disconnecting after certain period. When this will be resolved when you are making statement that everything is up and running. Please check the reality first
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WilliamH
(@wchay3) reported
@PaulaJR34 @AboutRogers @Rogers We had everything back by Sat morning. I know of others who had cel service but not home Internet even later in the day Saturday.
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Steven Lee
(@a2d2xxx) reported
@RogersHelps Internet speed is still very slow. My download speed is supposed to be 500mb, but I got only 2mb to 4mb speed. Video streaming is almost impossible. When are you going to really fix it?
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Paul
(@mainwich) reported
@RogersHelps well I called support and waited for an hour and ten minutes, estimates were 45-65 minutes. Then my call disconnected. When I called back it’s now closer to a 2 hour hold time. My service has not been working at all for almost 44 hours straight now. Help. Please.
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Tooon
(@Tonena) reported
@pzandona04 @AboutRogers @Rogers I was having the same problem. Spotty internet. I used a VPN and things are working properly.
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christopher ashley
(@crashley4324) reported
@RogersHelps @Debba1c Can't get a hold of any kind of tech support via website or phone. Been hotspotting since my cell service came back sometime last night. The twitter guy's gonna fix it?
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anotheran
(@anotheran) reported
@SamHersh01 @RogersHelps @VassyKapelos Considering Rogers suffered another network wide outage just April of 2021, heads need to roll on this one. #BCP is horrible here.
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Derek Gorman 🇨🇦 🇺🇦
(@dgorman66) reported
@RogersHelps @john_bryja Rogers Ignite is still unwatchable here in Markham. Can’t watch the Jays game and assume the F1 race will be unwatchable tomorrow too. Picture and audio stutter, screen blacking out. I can stream on my AppleTV perfectly now. Just the Rogers Ignite product that sucks now.
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Tammy Johnson Mayer
(@tammyjoma) reported
@RogersHelps Glad to say I was helped at midnight by a guy at the Broadband #. How to reset the router without a signal sent, if possible: 1) Unplug cable in Port 4, 2) Unplug power cord from router & outlet, 3) Plug in after a minute, 4) Plug in Port 4 & other ethernet. Reset on computer.