Rogers Outage Report in Richmond Hill, York, Ontario
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The latest reports from users having issues in Richmond Hill come from postal codes L4C, L4E and L4S.
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in Richmond Hill, Ontario
The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Richmond Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
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Internet (56%)
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Wi-fi (14%)
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TV (13%)
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Total Blackout (7%)
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Phone (5%)
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E-mail (4%)
Live Outage Map Near Richmond Hill, York, Ontario
The most recent Rogers outage reports came from the following cities: Toronto, Scarborough, North York, York, Richmond Hill, Woodbridge, Vaughan, Purpleville, Maple, Downsview, Kleinburg Station, Markham, Thornhill, King City and Stouffville.
| City | Problem Type | Report Time |
|---|---|---|
 Toronto |
Internet | |
| Toronto |
Internet | |
| Toronto |
Total Blackout | |
| Toronto |
Internet | |
| Scarborough |
TV | |
| Scarborough |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports Near Richmond Hill, Ontario
Latest outage, problems and issue reports in Richmond Hill and nearby locations:
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Cindy
(@cinangel32) reported
from
Toronto, Ontario
@RogersHelps hello! I’m moving in early Dec. I’ll need to transfer my Internet and set up cable (currently obtained via condo). How much notice do you guys require? And there’s still a “moving” service right?
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Stephanie
(@Stephy_72) reported
from
Vaughan, Ontario
@RogersHelps they actually don’t help! They told me myTv issues were at the green box on the street. While still paid them for no service, I called and spent hrs on hold.Troubled shooter my issue and told them, there is no Main Street issue, it’s the refurbished
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𝒥𝑜𝒽𝓃 𝒟𝒶𝓇𝓎𝓁
(@jhndryl) reported
from
Toronto, Ontario
@RogersHelps anyone willing to help?
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Julia
(@julescvv) reported
from
Toronto, Ontario
The account is the same it’s not a new account set up. So they punish you for having a plan. Brutal customer service. @rogers
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Stephanie
(@Stephy_72) reported
from
Vaughan, Ontario
@RogersHelps Oh no we’re not playing that game.. I message you and you then tell me you can’t help, I need to call and stay on hold for 45m go through technical support to order pods.. and still wait 3-5 days
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Stephanie
(@Stephy_72) reported
from
Vaughan, Ontario
@RogersHelps I’m amazed at the PRIVACY BREACH, when I receive someone else’s email and home address!!! Who’s running Rogers? Joe Natalie have you any clue to ur promise on improving customer service?
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bean.
(@righteousbean) reported
from
Toronto, Ontario
@jrovsovskein @RogersHelps It’s awful
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Dr. Ryan Garcia
(@drryangarcia) reported
from
Vaughan, Ontario
@Rogers your customer support is ridiculous. Tried resolving a billing issue and both agents hung up on me. Is this how you treat your customers? #rude #poorcustomerservice
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Ro 🐕
(@Ro_Ro_77) reported
from
Toronto, Ontario
@Rogers @Rogers treats loyal existing customers like ****. Offering the best deals to non customers to lure them in. It’s an abusive relationship.
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M
(@michaelaaerin) reported
from
Toronto, Ontario
@Rogers needs to help their staff understand customer concerns. 1.5 hours on the phone and NOTHING
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𝒥𝑜𝒽𝓃 𝒟𝒶𝓇𝓎𝓁
(@jhndryl) reported
from
Toronto, Ontario
@RogersHelps Pls check your dm. It’s still not fixed. And I might ask you to please put it back to 150MBPS since your service will not be able to provide me 1GB internet speed.
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Valerie
(@hal_vowes) reported
from
Toronto, Ontario
Feel like in a developing country you’d get better service than if you lived in Toronto and had @rogers Ignite. #day8 lots of visits but nobody capable of fixing! Let’s open lots of tickets though $$$!!
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Samantha B
(@samanthadjb) reported
from
Toronto, Ontario
Love that our @RogersHelps connection had gone down three times in the last hour..good stuff when two people are working from home.
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Ro 🐕
(@Ro_Ro_77) reported
from
Toronto, Ontario
@Rogers I’m really disappointed in the offer you have me for ignite of$185 a month the field agent is offering same package for $115 a month door to door to new customers. Well guess what I’m a new customer to @bell and they’re giving me an amazing offer. #rogers #bell
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Garry Marr
(@GarryMarr) reported
from
Toronto, Ontario
Still no service after 24 hours from @Bell_Support. They say wait another 48 hours. In TWO DECADES, @RogersHelps was NEVER this bad. No resolution. No support. No alternative solutions.
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Valerie
(@hal_vowes) reported
from
Toronto, Ontario
If you ever consider @Rogers ignite, do your research. Cause when it’s down you have nothing - no tv, no internet, no phone. And after more than a week & multiple service techs showing up - still not working. Worst service EVER.
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Mel Barsky
(@melbarsky) reported
from
Vaughan, Ontario
@RogersHelps my friend pays $65 for Ignite500. When I called same day - I was offered $109. I have been a customer for >25 yrs and have multiple services. My friend 2 yrs & only internet. On the phone for 3 hrs with Rogers today and you hung up on me & didn’t call back. Pls call
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Julia
(@julescvv) reported
from
Toronto, Ontario
Unbelievable that @rogers would rather cancel my new plan than wave the activation fee. Told me to go in and cancel it wow lol. What is the activation fee for anyway? If I bought out the phone and switched the SIM card there would be no activation fee. Absolutely crazy.
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Emily P
(@emilybelle1983) reported
from
Toronto, Ontario
Hey @RogersHelps found a #tablet on the ground outside my kids school and would like to return it to the owner. It's a Rogers SIM card. Talked to live chat and said it can't help. Now I'm on hold! Any #suggestions?
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Samantha B
(@samanthadjb) reported
from
Toronto, Ontario
@RogersHelps But for a company who hasn’t identified any issues, there were four Rogers trucks outside my house while these downtimes were happening.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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Ms Rothwell
(@RothwellMrs) reported
@BaySouthpaw @Corinna86751945 @RogersHelps My condolences for your loss. Rogers is deplorable, horrible customer service. I’m sorry you had this extra stress during a very difficult time.
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A Day in the Life
(@Looking4Player2) reported
@Rogers @JudyAnjowski Its frustrating being directly to pages that knowingly do not have the information people are looking for and then the cur and paste empathy. Ottawa West is a mess and the outage some what understand able but cant keep telling us to stand by with no details for 3 days.
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Cyrus R
(@itsCyrusR) reported
Hey @markhollandlib I live in L1Z area and we have no internet and cable since the storm. Do we have any laws that protect us and compensate the users when @Rogers have not been actioning our tickets? Was just told they have no idea if our issue has been looked by technicians.
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katrinkets linkets
(@katrinkets) reported
@RobHoey @RogersHelps Same. K1C still down since Saturday
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Nancy Morris
(@NancyMorris) reported
@RogersHelps "RogersHelps" - that phrase is now laughable! Expect a mass exodus to @Bell. Even if hydro cuts are your main problem re #OttawaOutage, giving no updates or canned/insincere answers is beyond insulting.
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dumb lad
(@acapelagitarist) reported
@RogersHelps can we get at least a rough estimate of when to expect our internet to return? 3 days of no service and the most youve said is "we are working on it" which tells us nothing. Are we expected to not have service for several more days or sooner? Set some expectations gd
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Rosey_tc7
(@RoseyTc7) reported
@RogersHelps Any service updates for Uxbridge for Rogers ignite customers?
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Katya Murray
(@KatyaMurray) reported
@fizz_ca Time to switch to @Rogers where real-time support would have restored my cellphone service instantly. This is truly embarrassing and unacceptable. Do better. I’ve been a loyal customer for many years.
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Aaron King
(@GetBIYT) reported
@Rogers #rogers my service is out yet again!!
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Ginette
(@BestGinette) reported
@RogersHelps Yet Bell customers are up and running. And been transparent with their customers I. The issues.