Rogers Outage in Richmond Hill, York, Ontario

Same here. Now is not the time for this outage. Why is this happening @RogersHelps

@TekSavvyCSR we opened a ticket on monday, and your customer service says @RogersHelps apparently still hasnt responded to it.

@RogersHelps Thx I got through to chat help. When I cancelled my internet for my move the agent didn’t transfer my email to the new account

@RogersHelps please HELP! I seem to be locked out of my email and @YahooCare is sending recovery codes to .. you guessed it, my Rogers email. Which I cannot get into.

@lindsayisabel @Rogers @RogersHelps Not yet but it’s been slow. All the students hogging bandwidth learning this week

@RogersHelps we currently have no internet L6A postal code! Please help. I know it is busy but 2 ppl working from home and 2 kids in school. Thank you!!!

@RogersHelps internet has been down all afternoon - received an email it was up and running but it isn’t!

@RogersHelps weird intermittent outage in M4K: first TV all black; then internet went out, TV okay. Rebooting AC modem fixed data briefly, then off again. TV on, 3rd party VOIP on, but data off now.

And the frustration with @Rogers continues. Called to change the user name on one number on my account. Found that they did it with a typo. Called back to fix it and found then that they replaced my name overall on the account instead. I wonder how many more calls it will take.

@RogersHelps can you confirm whether or not service has been restored to me. I will DM.

@S_dF @Rogers @RogersHelps Thanks Steve. True that. We pay enough in Canada as is. Story is a fibre cable was cut. Two entire area codes have been down since 2pm yesterday. No ETA on when the repair will be done. Hey, accidents happen. The timing sucks though.

@RogersHelps @metromorning internet has been down since 2pm yesterday. Technology is an #essentialservices why can’t you tell me when internet will be back up.

My @Bell wifi is down, and my @Rogers LTE is barely getting a signal. This is the telecom gov’t-mandated oligopoly in Canada: excessively expensive and terrible quality.

@Rogers quality is very poor.

@Rogers @AboutRogers just credited me $1 for an outage that lasted almost 3 hours. I work from home and lost my entire shift because it happen early in the shift so I did not get paid. My work days have already been reduced. I rely on my internet for work so I will be switching

@RogersHelps FIX YOUR SHIT WE RELY ON YOU TO GO TO SCHOOL NOW U CANT KEEP SHITTING THE BED ANYMORE

@RogersHelps service down again

@RogersHelps several people have lost internet at montcrest apartments 10 Hogarth Ave Toronto. Help please

@RogersHelps internet seems to be down in Richmond Hill

@fordnation Talk about price gouging. With the theatres shut down @Rogers is charging $20 to rent (not buy) new movie releases such as The Hunt for 48 hours. That's about two times what you would pay in the theatres #rogers

@actyper @RogersHelps Not working, reset phone and network 😢

@georganneb @char_lawyer @Bell @Rogers @TELUS Georganne, nobody dislikes those guys more than me but the systems were not designed for this. Same for internet. It’s like a water pipe to service an apartment complex is a foot in diameter but not if everybody is always home and taking showers simultaneously. Get used to it.

@andrewmartonik Got a @SamsungCanada Galaxy A70 from @Rogers . Set it all up with apps etc BEFORE putting in the sim card. After I put in the Rogers sim it wiped the phone and installed a bunch of Rogers unwanted bloatware. Rogers sucks.

And the internet just went down 😱😱😱😱😱😱😱😱 @RogersHelps

I’m fine with being at home but my wifi never works so @RogersHelps come outside!

@rogers internet services are literally the worst. Im seriously contemplating canceling. Legit, its been over a month and these guys still neglect any issue.

@RogersHelps repeated problems on my internet connection over the last week or so. Your site says service is fine. I have to use my cell to send this

.@Rogers don’t give me free services that I don’t really need! 😠 Give me free extra bandwidth for all the videoconferencing going in my home right now to support me in my work, my wife with her business, and my daughter in her end-of-term classes. #LockdownCanada

@nxtom @BTtoronto Lol. We only have @Rogers TV because it's included with rent. Otherwise I'd never pay for TV, especially not that company. #cordcutting

@RogersHelps been having lots issues with our internet service here in Stouffville this past month. Continued outages almost everyday. I’ve called in a few times and granted I got a few days credit but this is completely unacceptable. Not a happy customer

Remarkably unsatisfactory dm with @Rogers cable. Snarky service, going in circles. I just dont want to pay for sports when I'm not seeing any. Limited income (need to keep very sick dh busy and happy)

@RogersHelps Nonsense. I'm not the only one. Just issue credits to everyone

@RogersHelps WiFi is down again 2x this week

@RogersHelps WiFi service has been mostly out all day plus part of last night. TV keeps blacking out. I've been trying to work from home today and it's very frustrating. Acct: 416613347

@Rogers would be great customer service if you let neighborhoods kjow that their services will be interrupted because some of us depend on the internet to work. #fail

Holy Shit @Rogers @RogersHelps What ******** (A thread) It’s been a week. On Saturday night you told us it would be fixed within the hour On Monday night you told us it would be fixed by 6:30pm that night On Tuesday night you told us it would be fixed by Thursday at the latest

@RogersHelps As I suspected, another waste of time although @RogersHelps always tries and is friendly here. Too bad @Rogers has lost its competitive edge

Is there a Rogers TV/Internet outage in Toronto now. Our TV froze and won't reboot and lights are out on the modem @RogersHelps

@RogersHelps your mobile site is next to useless. It won't let me login

Ive been having some crazy latency issues the past week @Rogers assures me everything is good. But every game I have is unplayable due to unreasonably high ping. Most videos I watch buffer for minutes at a time, why am I paying for your best internet package. SMFH

@Rogers, sent a collection ltr via Canada Post for my parents overdue home phone. I NEVER rec'd an invoice! Apparently invoices were changed to online from paper & sent to an unmonitored Rogers email without the POAs concurrence!!!

@tweetsforteetz @dmac_79 @RogersHelps And almost every rep has discretion. Almost. Meaning if a consumer is a jerk—game over. Be respectful: chances of great service improve. My experience.

@RogersHelps internet down. Again. :(

@tweetsforteetz @dmac_79 @RogersHelps Sorry, but the account is in my wife’s different sir name. And I don’t typically pull up my job in my customer service intersections. I’ve done enough bad Rogers stories in my career. I also believe in crediting good/great service where I find it.

@dmac_79 @RogersHelps I have generally good fortune with customer service reps everywhere. Polite persistence is sometimes the reason. Or just luck.

Because there’s lots of good service @RogersHelps too: I got through to Rogers tech help on phone in 2 minutes. Agents were great. I needed (to pay for) a new PVR. The two reps at the King Street East store were smart, thorough, fast and friendly. One’s also a viewer. Thanks!

@Ani1u7 @Rogers @Bell @TELUS I have a sharing plan that's grandfathered so extra lines are cheap. We never go over 10GB combined but I like the cushion. I always bought phones outright but not last time and now flagships are crazy$. Approx $100/mo w/add ons (voice to text vcmail, etc).

@RogersHelps I replied to a message from the prior issue and haven't heard from that person yet but I only sent the email Friday.

@RogersHelps I exchanged email messages with someone about another bad experience recently.

@RogersHelps I hope so. I was a very happy loyal customer until I tried to upgrade my TV/Internet/Home Phone and smartphone in the last month. Perhaps tell chat reps & first line responders to stop pretending they're retentions and offer the best deals.

@Rogers Tried to self install ignite. Techs were rude. Bad experience.

@Rogers Rogers is despicable. Worst utterly greedy company out there. Numerous daily calls over a bill charged to me after I cancelled my service and returned equipment. This during a global pandemic. Gotta grift the cash. Shame on you.

@RogersHelps I've been having very slow internet this week, especially with my upload speed, which should be 30 mbps, yet I'm only getting 5.22 right now. Not the type of service I'm paying money for.

Please @RogersHelps get him a better connection. Our Zoom meetup tonight was a failure bc of his connection! Awful! Painful in fact for the rest of the people on the call. Please get this sorted out ASAP ! @bikemitton

Hi @RogersHelps ! Our internet, cable and home phone package (which we’ve had for two years) bill came in this month at more than double the price with no explanation as to why. We haven’t done anything different. We have been calling help lines but no answer.

@RogersHelps Big problem with internet connection last 2 day

@RogersHelps Any other advise because mine has been terrible lately

@Rogers can u guys PLEASE FIX the internet. ITS SOOOOO SLOW

I never thought I would be saying this, but I am pretty impressed with the way @Rogers is handling things.

I never thought I would be saying this, but I am pretty impressed with the way @Rogers is handling things out.