Rogers outages and service status in Thornhill, Ontario

Problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Rogers generated 20 outage signals in the last 24 hours around Thornhill, including 20 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and Phone.
The most recent signal from this area was received Jul 30, 11:38 PM EDT.

Internet (62%)
Wi-fi (15%)
Phone (7%)
Total Blackout (6%)
TV (6%)
E-mail (3%)

Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.

Problems in the last 24 hours in Thornhill, Ontario

The chart below shows the number of Rogers reports we have received in the last 24 hours from users in Thornhill, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Thornhill	Baseline
Jul 29, 11:40 PM EDT	0	0	0
Jul 30, 12:00 AM EDT	0	0	0
Jul 30, 12:20 AM EDT	0	0	0
Jul 30, 12:40 AM EDT	0	0	0
Jul 30, 1:00 AM EDT	0	0	0
Jul 30, 1:20 AM EDT	0	0	0
Jul 30, 1:40 AM EDT	0	0	0
Jul 30, 2:00 AM EDT	0	0	0
Jul 30, 2:20 AM EDT	0	0	0
Jul 30, 2:40 AM EDT	0	0	0
Jul 30, 3:00 AM EDT	0	0	0
Jul 30, 3:20 AM EDT	0	0	0
Jul 30, 3:40 AM EDT	0	0	0
Jul 30, 4:00 AM EDT	0	0	0
Jul 30, 4:20 AM EDT	0	0	0
Jul 30, 4:40 AM EDT	0	0	0
Jul 30, 5:00 AM EDT	0	0	0
Jul 30, 5:20 AM EDT	0	0	0
Jul 30, 5:40 AM EDT	0	0	0
Jul 30, 6:00 AM EDT	0	0	0
Jul 30, 6:20 AM EDT	0	0	0
Jul 30, 6:40 AM EDT	0	0	0
Jul 30, 7:00 AM EDT	0	0	0
Jul 30, 7:20 AM EDT	0	0	0
Jul 30, 7:40 AM EDT	0	0	0
Jul 30, 8:00 AM EDT	0	0	0
Jul 30, 8:20 AM EDT	0	0	0
Jul 30, 8:40 AM EDT	0	0	0
Jul 30, 9:00 AM EDT	0	0	0
Jul 30, 9:20 AM EDT	0	0	0
Jul 30, 9:40 AM EDT	0	0	0
Jul 30, 10:00 AM EDT	0	0	0
Jul 30, 10:20 AM EDT	0	0	0
Jul 30, 10:40 AM EDT	0	0	0
Jul 30, 11:00 AM EDT	0	0	0
Jul 30, 11:20 AM EDT	0	0	0
Jul 30, 11:40 AM EDT	0	0	0
Jul 30, 12:00 PM EDT	0	0	0
Jul 30, 12:20 PM EDT	0	0	0
Jul 30, 12:40 PM EDT	0	0	0
Jul 30, 1:00 PM EDT	0	0	0
Jul 30, 1:20 PM EDT	0	0	0
Jul 30, 1:40 PM EDT	0	0	0
Jul 30, 2:00 PM EDT	0	0	0
Jul 30, 2:20 PM EDT	0	0	0
Jul 30, 2:40 PM EDT	0	0	0
Jul 30, 3:00 PM EDT	0	0	0
Jul 30, 3:20 PM EDT	0	0	0
Jul 30, 3:40 PM EDT	0	0	0
Jul 30, 4:00 PM EDT	0	0	0
Jul 30, 4:20 PM EDT	0	0	0
Jul 30, 4:40 PM EDT	0	0	0
Jul 30, 5:00 PM EDT	0	0	0
Jul 30, 5:20 PM EDT	0	0	0
Jul 30, 5:40 PM EDT	0	0	0
Jul 30, 6:00 PM EDT	0	0	0
Jul 30, 6:20 PM EDT	0	0	0
Jul 30, 6:40 PM EDT	0	0	0
Jul 30, 7:00 PM EDT	0	0	0
Jul 30, 7:20 PM EDT	0	0	0
Jul 30, 7:40 PM EDT	0	0	0
Jul 30, 8:00 PM EDT	0	0	0
Jul 30, 8:20 PM EDT	0	0	0
Jul 30, 8:40 PM EDT	0	0	0
Jul 30, 9:00 PM EDT	0	0	0
Jul 30, 9:20 PM EDT	0	0	0
Jul 30, 9:40 PM EDT	0	0	0
Jul 30, 10:00 PM EDT	0	0	0
Jul 30, 10:20 PM EDT	0	0	0
Jul 30, 10:40 PM EDT	0	0	0
Jul 30, 11:00 PM EDT	0	0	0
Jul 30, 11:20 PM EDT	0	0	0
Jul 30, 11:40 PM EDT	0	0	0

July 31: Problems at Rogers

Rogers is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Thornhill, Ontario

The most recent Rogers outage reports came from the following cities: Toronto, Toronto county, Markham, Vaughan, Richmond Hill, Scarborough, North York, and Concord.

City	Problem Type	Report Time
Toronto	Wi-fi	10 minutes ago
Toronto	Total Blackout	23 minutes ago
Toronto	Internet	36 minutes ago
Toronto	Internet	42 minutes ago
Toronto	Wi-fi	2 hours ago
Toronto	Internet	2 hours ago

Nearby cities with recent reports

Toronto

55 recent signals

10 minutes ago

Toronto county

4 recent signals

3 hours ago

Vaughan

3 recent signals

1 day ago

Markham

2 recent signals

5 hours ago

Richmond Hill

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Rogers Issues Reports Near Thornhill, Ontario

Latest outage, problems and issue reports in Thornhill and nearby locations:

Jon Gauthier.eth (@JonGauthier) reported 2 minutes ago from Toronto, Ontario
Hey @rogers @RogersHelps i can’t login to my email & your lost password function is broken i need access to that email
Jefferson Darrell 🇨🇦✊🏾🖤🏳️‍🌈 (@JeffersnDarrell) reported 3 minutes ago from Toronto, Ontario
@RogersHelps Is there a service outage in downtown Toronto? Your pinned tweet for outages is dated for 2020.
Jamie singleton (@Jamiesingleton) reported 6 minutes ago from Toronto, Ontario
@RogersHelps @ChrisHinman87 Hey I tried that they just transferred me to a specialist who has not come into the chat yet. Is there any way I can find out if there’s an outage that doesn’t involve a virtual assistant?
Bonez9oh5 | Off Doing Pirate **** (@bonez9oh5) reported 6 minutes ago from The Beaches, Ontario
Hey @Rogers How many times do you need to have service techs out to a customer's unit before you ACTUALLY escalate an issue? I'm sitting at 3 over 4 months, each saying there is an issue with noise on the line affecting our whole building, yet still no effort to fix it?
Adnanas 🐻 (@Comradnan) reported 12 minutes ago from Toronto, Ontario
Canadian telecoms is great because: @RogersHelps forces me to change digital cable for their ignite cable. Then they end up charging me for both services. Then I have to call and be on hold for 19 minutes and counting for the privilege of only being charged for 1 service.
Jefferson Darrell 🇨🇦✊🏾🖤🏳️‍🌈 (@JeffersnDarrell) reported 15 minutes ago from Toronto, Ontario
@RogersHelps Is there an outage in downtown Toronto?
Modern Pundit (@sen127) reported 17 minutes ago from Toronto, Ontario
If you want to have the worse telecom experience go with @Rogers. They have all this network outages and connection issues and still if you keep it they don’t appreciate the business. Customer service/sales are rude. Better cancel instead of calling them. Go with @Bell or @TELUS
Alicia (@CuteBabyBella26) reported 18 minutes ago from Toronto, Ontario
@Rogers your company does not know how to treat your clients, my family has been with this **** company for 30 years. But will now be canceling all services.
Stacey Morrow (@LegalMama22) reported 21 minutes ago from The Beaches, Ontario
@RogersHelps Who do I contact about the status of a service outage that has been going on since at least 7am today? The outage map says we are fine now but I am still without service.
Andrew Peebles (@ajpeebles) reported 23 minutes ago from Toronto, Ontario
@RogersHelps I just hung up after being on hold for an hour and a half. Did you not have a call back service?
CZ (@codyzaz) reported 24 minutes ago from The Beaches, Ontario
@Rogers @FreedomMobile .@rogers it's 10:50am, and Customer Service is STILL CLOSED
rr. (@iamdieroiramor) reported 30 minutes ago from Toronto, Ontario
@RogersHelps are you guys prepared for customers? Why is my internet not working?
Perry Schwartz (@PerryS33) reported 34 minutes ago from Vaughan, Ontario
What is going on with @TSN_Sports live sports on @rogers ignite. Choppy. Blurry. Audio issues. Glitches. It’s been like this for weeks for Leafs and Raptors games. Help!!!
ReWoman👠 (@REWoman) reported 35 minutes ago from Toronto, Ontario
@JasonPrez686 @Rogers What a poor retention program. Shame on them
JodyBerkes (@jodyberkes) reported 35 minutes ago from Toronto, Ontario
@RogersHelps I am in north york Bathurst and sheppard my internet is down.
Juan Pablo V (@JProwess) reported 37 minutes ago from Toronto, Ontario
@RogersHelps Roam like home is a scam. I stopped using it before midnight PT but apparently since it was already the next day in ET I got charged 12 dollars for 0.14 MB. We truly have one of the worst telecom industries in the developed world
zak (@boozippy) reported 43 minutes ago from Toronto, Ontario
@RogersHelps Rogers is becoming very painful non stop outages getting sick and tired it sucks
David J. Doorey🇨🇦 (@TheLawofWork) reported 45 minutes ago from Toronto, Ontario
@Rogers could spend the equivalent of the GDP of the USA on ads claiming it cares about service. But I still won’t believe it until a friendly human being answers the phone on the third ring when I call and immediately solves my problem. Good luck with that.
E_Rozie (@E_R0z1E) reported 47 minutes ago from Toronto, Ontario
My entire @RogersHelps is down yet again!
AndreMatthewGordon (@andrematthewg) reported 51 minutes ago from The Beaches, Ontario
@RogersHelps this is ridiculous. No notice or estimate to when my wifi will be back up and running and it’s been the greater part of the evening now night. How is this problem so major that my internet is down for so long but no info?! #RogersOutage

Rogers Issues Reports

Latest outage, problems and issue reports in social media:

𝓝𝓸𝓼𝓯𝓮𝓻𝓪𝓽𝓾 (@ActualNosferatu) reported 7 minutes ago
Why on Earth is the wait for tech support nearly an hour. INEXCUSABLE. @rogers
Shawna R (@shawna_r80) reported 7 minutes ago
@RogersHelps Since changing my plan, I’ve experienced intermittent delays receiving SMS messages on my line and other lines on my account. Please check for any provisioning issues related to the plan change and, if needed, escalate for further investigation.
Mike Gunn (@One_Gunn44) reported 15 minutes ago
@CanadasLeafs @Rogers I Waited online for over 2 hours wanting help with a move… and was disconnected. I have been a Roger’s customer for over 35 years and this the peak of horrible customer service. #rogers
Mike D. (@boarderman8) reported 16 minutes ago
@TheFourthPeriod Gross. They do such an awful job with the broadcasts. Also, @Rogers increased the subscription fees this season and now get away with broadcasting fewer games? What a joke.
Andrew Campbell (@pokerleaffan) reported 17 minutes ago
@CanadasLeafs @Rogers Recently had a house fire. Wanted to tranfer internet and cable from the one that burnt to a rental property. Literally 2hrs on the phone. Like i didn't have enough **** to deal with.
Jean Robert Fournier (@DjayBobb) reported 21 minutes ago
@CanadasLeafs @Rogers Customer service needs to improve, so ******* frustrating @rogers
John (@Jumbotronys) reported 23 minutes ago
@len_rocks @Rogers Their CS is a real travesty of a maze. I can't count how many times I've had to verify my identity with random security codes just to be put with a new CS agent where I have to spend another 10 mins re-explaining the problem. And then in the end they don't fix it and I wasted hrs
Jacob Phillips (@JacobJPhillips) reported 23 minutes ago
@RogersHelps If It Was A “General Inquiry” I Wouldn’t Be Asking For An Agents Help..
artie skimmerhorn (@DunkGwcdunk) reported 24 minutes ago
@CanadasLeafs @Rogers Complain to Rogers on X, they hate having bad reviews on social media, you will get a response quickly!
Vivere sine timore (Live Fearlessly) (@Joseph2653) reported 26 minutes ago
@RogersHelps After another 3 hours in chat we got about 15 minutes of service before it blew up again