Shaw Outage in Fort Langley, British Columbia

@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?

@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

@Shawhelp I now know of 3 households with the issue. Finally done work, just spent an hour with chat, he's blaming my handset for an issue that affects multiple locations. Next suggestion?

@Shawhelp As I said, just shut down this handle since you no longer offer Twitter support.

@Shawhelp I know 5 customers in Abbotsford bc that are having all internet cut out at random times. Your help on shaw website spent 2 hours running me in a circle yesterday. I'm telling you either the neighborhood is toast or these modems are dead

@Shawhelp its 3pm service is out and the next estimated time for it to be fixed is 8am tomorrow morning. Get your **** fixed

@Shawhelp is there a outage in abbotsford?

@ShawInfo internet not operating, problem???

Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

@Shawhelp is internet service down in coquitlam? my internet has been out since 11am

@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

@ShawInfo since my contract ran out, my bill has been increasing MONTHLY. I spoke to an agent and was told that my charges could change month to month unless I sign a contract. As a customer of over 25 years, this is a brutal way to treat your existing clients. #extortion 🤬

@FarahKotadia @Shawhelp Stiil down on tech support on hold I still down in

@Shawhelp Good morning, I'm having trouble with the internet. It says 'No internet'. Please help me if you can, thank you.

@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Make this right immediately or I’m going back to @TELUS.

@Shawhelp Myself and two other people (all with university educations) were unable to figure out how to install it, and now I’m paying for a service I’m not receiving. Come fix this immediately or I’m going back to @TELUS.

@Shawhelp The problem is not with WiFi. It is a lack of mobile signal. It's really weak, and never connects at 4G speeds as your coverage map indicates.

@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

@Shawhelp Langley City just went down too! Any eta on when this will be back online?

Nor should I have to spend tomorrow on the phone to unwind this mess with @ShawHelp and the collections company. But I will. There’s ZERO appreciation for customer time in this industry. Canadian Telecoms - we deserve better.

After YEARS of a good customer relationship with @ShawHelp, they did NOTHING to help when I needed new gear, attempted to INCREASE my bill as a fix & now waste my time with this collections ****. Bottom line, this isn’t acceptable @CRTCeng

Customers shouldn’t have to waste HOURS of their time on chat/call, BEG for a fair rate, a new piece of equipment, or the same service a *new* customer is offered @Shawhelp

I didn’t want anything fancy, just something functional. They “couldn’t help” so I accepted an incredible deal with @TELUS, closed my @ShawHelp account & called to get a shipping label for the busted modem. I sent it back the next day. Tracking shows it arrived July 15th. 📦

@Shawhelp hello, will this outage be fixed soon?

@shawhelp Lately, whenever an emergency alert has been issued, I don't hear any audio as the alert is displayed, not even the tone. There's just a long period of silence. Is there a way this can be resolved?

@Shawhelp Shaw tv commercial not acceptable. ..sets poor example for kids

@Shawhelp hello Shaw, is Shaw email currently down? I cannot access it.

@Shawhelp They never responded so I just power cycled the modem myself but with my shingles it hurt so much I was left crying in pain. Had to take extra painkillers because of this. Wish your equipment was reliable. Also a hearty **** YOU for putting me through this

@ShawInfo internet outage Mount Pleasant