Shaw Outage Report in Pitt Meadows, British Columbia

@Shawhelp the last few days my internet has slowed down so much and tonight I keep getting booted from my game or has massive lag. What is going on??

@Shawhelp I have been out of services from last 48 hours inspite of having electricity at home. Neighborhood is getting services from Telus but shaw seems to not working. Location Fraser heights, Surrey BC. It's so frustrating

@Shawhelp Surrey wifi seems to be completely down just heads up

@Shawhelp Can I sign up for the technician course while I'm at it? I've spent hours, upon hours troubleshooting your faulty equipment, and you have the Too late, service cancelled

@Shawhelp Did you upgrade or change something because our wifi is not working well, extenders all show working but drop off abruptly and don’t rejoin very quickly either. Some devices won’t connect at all!

@Shawhelp hi i need to know it theres outage in my area?

@Shawhelp why do you close the phonelines so early? It used to be 24/7 , now u can't get help to save your life and chat feature will bounce you out several times. I'm about to switch, its so frustrating!

@Shawhelp Internet down at my store in Surrey Bc, helpline i can call?

So @bchydro doesn’t know how to do their jobs and has taken out the @ShawInfo network, costing us all thousands of dollars in lost work. Good times.

@RallyMD @Shawhelp I was mid presentation and had a very busy day. This is not funny. This is income loss and business loss and absolutely unacceptable to take down a whole area unannounced. There is no joke here. This is a massive concern for me and my neighbours.

I hope @ShawInfo plans to pay for this day of lost work and explain to my staff why payroll is delayed because this is some insane bullshit. Also, when you have a recorded message about an outage, your website shouldn’t say “good news! No outages!”

@ipf9010 That was @ShawInfo that screwed up our move so badly. Unforgivable. I’m looking for another service provider now. When we get into our new place I’m going to start a CRTC complaint. This is ridiculous.

@Shawhelp is there an outage in New Westminster BC? Internet appears to be down.

@Shawhelp Actually there is no point. You can train your support to recognize, appreciate and value long terms customers. I was actually surprised how greedy Shaw is. The big kicker was charging my in laws more money for internet 15 than I pay for my 300 internet.

Had a good talk with .@Shawhelp this weekend. After 20+ years of service, they played the greed game and didn’t want to talk. Called @TELUS and so happy to talk and worked a fabulous deal. father in law is happy as he will be saving $600/ year on home internet, cable and phone.

@Shawhelp do you have any update on the outage in Burnaby Deer Lake Area?

@ShawInfo internet not operating, problem???

Is @Novusnow down AGAIN for anyone else in Yaletown? Super frustrating- second time in a month. Going to have to seriously consider switching to @TELUS or @Shawhelp - major problem when you’re working from home.

@Shawhelp is internet service down in coquitlam? my internet has been out since 11am

@Shawhelp Having problems in Vancouver with Gateway. Super slow, buggy, channels displaying incorrectly or not at all. Have cycled power and done system refresh, have unscrewed cables. Any known issues in my area?

@Shawhelp I have no iOS devices. This issue is so far affecting my Chromebook and my Android phone.

.@ShawInfo @Shawhelp Your internet is ******* dogshit and I will be switching to Telus very soon. Don't ask to help me nothing can be done to fix your garbage disconnecting bluecurve trash

@Shawhelp The automatic Twitter response saying that Shaw is not happy to hear about my unacceptable customer experience is quite laughable btw…

@ShawInfo your customer service is abhorrent! Spoke with Ramid in retention, and he was extremely rude. For the monthly $ customers pay, as well as being a customer for 11 years, this is beyond unacceptable. I think it is finally time to cut ties with your deplorable service.

Had a couple of @Shawhelp techs pop by this am to fix some wiring. One of them asked what I did. Me: I do the news. Tech: No way! For the brown channel?

@Shawhelp I am using wireless. And it also has started to bother me. I am so mad right now its sunday and I am exhausted. I wish I didn't have to even be on my computer. Instead this stupid world is a goof to me. I wish I could die

@Shawhelp I unplugged your internet. It sucks because I was using it or trying to and I am already bothered. :( It just would not connect to anything from my search results. I don't care actually because my landlord is being a jerk and I am moving. It sucks how it makes me feel

@shawhelp your internet wont let me use it. I was trying to use it. I have enough problems. Your internet is unreliable.

@Shawhelp Got a very jittery feed on the Oilers game *again* tonight. Is this a system-wide issue?

@TELUSsupport I need internet asap my new unit has your ports so @Shawhelp cant help. Can you beat Wednesday?