Shaw Outage in Pitt Meadows, British Columbia

@Shawhelp worst telephone support. You guys take more than an hour to talk. Don’t pretend you are overbusy.

@glovesaveluongo @Shawhelp WOW @Shawhelp help the guy out

I travel around the world for professional reasons and it pains me to say that the Lower Mainland of BC has one of the worst internet networks I’ve used (it’s a little better than Nigeria). Blind spots, slooooow connection, interruptions, expensive. @Shawhelp #competitionneeded

@Shawhelp I am getting nobody to respond to my chat help request. Trying to reboot my TV all day in Vancouver. Please lend a hand!

Update: @ShawInfo also confirmed they can't help me. But they’ll get back to me.... *sigh* don't sign a contract with SHAW

Word to the wise- don’t use @ShawInfo - they added charges to my bill and I’ve been bounced from messenger, phone and now “email” customer service reps each time I’m told “sorry I’m not able to help me”. Careful - don’t sign a contract. #shady

@Shawhelp sent a few DM's no response...I guess being a loyal customer for about 20 years means nothing...anyhow forget it...going shop around my term expires with you at the end of this month. #disappointed #Shaw

@Shawhelp Picked up my Blue Curve self install kit today... everything’s ready to go, guide states that I need to contact you to finalize since I have existing service.

@Shawhelp is there an outage in East Van

Waiting for the day that @ShawInfo gets @NBATV on HD. Can’t even watch League Pass games due to the dumb blackout rules. #AnnualTweet

@ShawInfo my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

@Shawhelp my sweet neighbour is trying to cancel her deceased father’s service with you and she’s been having such a hard time. Please help!!!! #pleasehelp

@Shawhelp my sweet sweet kind neighbour has been trying for two days to contact the right people to cancel her deceased father and she has been getting the run around. Please help!!!

@Shawhelp lol stand corrected, as have your internet 300 Service.

@Shawhelp Please fix it soon.

@Shawhelp Cable and Internet has been down since Monday here in Nee West.👿🤬

@Shawhelp Issues you never respond to 2 - why is there continuous poor sound quality on BBC and MSNBC (breaks up at frequent intervals). This is what I want to complain about.

@Shawhelp I can’t find my 5G network, it’s disappeared!!

@Shawhelp - been trying to connect to your customer care for the last 2 hours... no luck !!

Tune in on the multi billion dollar @Shawhelp cable network and watch the biggest sports league in North America, and two of it biggest storied franchises as they kick off their season. Available only in ultra low definition. #HDhelp

@Shawhelp services are down in Newton, Surrey yet again. Just at the time of month I have to do a lot of work. Sigh.

@Shawhelp Hey guys! Last min date due to waiting on others' sched, I need my services switched from my apt to a different one in this building on Sunday. I can carry down the hall & hook up, just need you to make the change. Website won't let me log into my account though. Help!

@Shawhelp Your CSR Robert V45Y, is providing a fairly disappointing customer experience. I feel like I am being lied to, and he is lowering my opinion of your company’s ability to provide me the service that I want.

I seriously recommend that people NOT get services with @Shawhelp. They don't keep their word and customer service is atrocious. Telus is your better option.

Amazing game. Regrettably due to a horrible @ShawInfo feed, we missed much of the #WeTheNorth frenzy as we had to watch an American channel. But wow @Raptors WELL DONE! #RaptorsIn6

@Shawhelp I was told that service would delay my cancellation and be charged for the service up until the equipment was received.

@Brian_Bancroft @ShawInfo Shaw is pretty solid on customer service. We’re pretty spoiled out here on the west coast.

@GraemeFreeman @ShawInfo You would not trust an ISP with your home network so it's not like that's too much of a concern. I cannot imagine ever operating my home network via an ISP's Modem's router features.

Pleased that @Shawhelp services have been restored to normal this morning after the @bchydro power outage in #SurreyBC #Newton yesterday evening.

@ShawInfo fix ya damn internet thanks

@Shawhelp Thanks. Internet is virtually down and cable is on but signal cuts out every 30 seconds, changing channels on its own like the ghost of my old Aunt Alice is torturing me.

@ShawInfo There's a reason behind the generic design of a thin rectangle in electronics. It's to allow the heat to spread and disappait. This unit is not designed as such so no wonder it sucks at regulating it's internal temperature.

@Shawhelp My wifi is off sending this tweet because it is slow. I’m asking telus how there optik cable install is going because all we can get for tv and Internet is Shaw. We’ve had nothing but troubles w/ wifi, cable and billing.

@Shawhelp wifi down it will not let me login

Internet service is out in our area. Not a great thing when working from home. 😳 @Shawhelp

@Shawhelp Many problems with television reception . All day.

@Shawhelp I am facing intermittent connectivity issues again. I have sent you DM with the info, pls advise ASAP!

@ShawInfo your service is horrible

@Shawhelp hi we are having issues with one of our shaw boxes - says we are not subscribed (to any channel)

@Shawhelp we waited on hold for 1:45 minutes then your system took our number for call back. Then you called back and left us on hold for 35 minutes now. WTF!

@Shawhelp Success! The unplug the box (PVR) and have it reboot worked. I had lost a/v while watching a pre-recorded program. The TV is new so the problem had to be either Shaw signal or the box. I am very glad it was a simple fix. Thank you for the link.

@Shawhelp Seems like this plus constant internet issues from your service...

@Shawhelp they are getting slow in replies , sent a DM still waiting

Hey @Shawhelp fix your issues with whatever is going on. Can’t watch anything on demand and some of my recordings have been deleted. Yeah I will be going to @Comwave or @Novusnow if you want to screw off your customers

@Shawhelp The issue is not with Shaw but your subsidiary @freedomsupport which keeps on billing me and my wife every month for services we don't use!

Not what we expect from a #Shaw company fix or sell it @ShawInfo

@Shawhelp I’m having issues with tv and internet signal all day , stalls briefly and missing channels

Good thing I am at home with a handsfree option, after being directed by #Shaw to call them after an online conversation, been on hold, and call back for over 3 hours...great customer service! @Shawhelp @ShawInfo

@Shawhelp most of my channels are pixelating. Tried rebooting my PVR but didn’t help

@Shawhelp your live chat never works ... pls have someone call me asap... whatever he told me to do I can’t access my Pvr, guide or setting

@Shawhelp I’ve been waiting for my tech who was supposed to arrive between 10-12. They called and said they needed to move my appt. I said I cannot wait any longer so I need someone to come at my scheduled time. No one has called me back. Terrible customer service.

Another outage... @Shawhelp I don’t see an outage on your website but our internet has been bad all morning.

@Shawhelp I don't need any help today

@Shawhelp I was going to change packages but now I don’t think you’ll be able to help me.

@shawhelp happy that the technician who scheduled to show up at 8 am delivered a broken modem and now “might” show up tonight to look at it. Brutal!!!

@Shawhelp another 45 minute wait on phone. Fantastic service you over your customers.

@Shawhelp I appreciate the offer, but I don't have the time to do this - will just have to put up with the outages for the moment .. #Shaw #Internet #service #Canada #Ontario #Kenora

@Shawhelp Been there, done that .. service rep always checks it out, sees nothing wrong, says to report back if it happens again. The problem is not on the receiving end, it's the delivery .. #frustrating #Shaw #internet #service #Canada .. @Shawhelp

We had an unfortunate incident with an 85lb Golden Mountain dog eating some cables and the technician time was 3 weeks! Only was serviced sooner (10 days) after many complaints 😢. The dog thankfully was fine👍 needs to have better service @Shawhelp

Thank you for doing this; this past week has been horrendous in terms of problems with Shaw internet access .. Losing our internet connection several times a day on a regular basis is unacceptable .. @Shawhelp #Canada #internet #Ontario #internetaccess