Shaw outages and service status in Nelson, British Columbia

Problems in the last 24 hours in Nelson, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Nelson, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Nelson, British Columbia

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  Dan Szabo (@danszabo) reported 11 minutes ago from Willow Point, British Columbia

  So @Shawhelp, the internet/phone is down in Bonnington and no techs on it until July 8? That true?

• 
  BEERLEAGUE (@beerleague76) reported 20 minutes ago from Willow Point, British Columbia

  @ShawInfo 3rd time internet and cable have been down in 15 days. What a joke. Telus here I come.

• 
  Dan Szabo (@danszabo) reported 35 minutes ago from Willow Point, British Columbia

  @Shawhelp @N7skyfire Down in Bonnington, BC too (not far from Castlegar).

• 
  Dan Szabo (@danszabo) reported 60 minutes ago from Willow Point, British Columbia

  @Shawhelp It's okay.. just heading out the door. Just know that others in the West Kootenay are experiencing the same issue.

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matthew Johnson (@McJohnson922) reported 11 minutes ago

  @Shawhelp So yeah, you'll have to forgive me if I'm not particularly inclined to spend my Christmas Eve on the phone with tech support, with high chances of it being the same unhelpful support guy as last time.

• 
  Lori Bird (@lorianebird) reported 12 minutes ago

  @sigurdson_chris @Shawhelp @Rogers What customer service? There isn’t any-at all!

• 
  Heldy (@HeldyCarvalho) reported 28 minutes ago

  @Shawhelp Thanks. I have been trying to use the chat since 9AM. The auto log out feature every 10 minutes is brutal when you have to hold for support for at least hours. The only reason I stayed with Shaw is because you have had better support than Telus, historically.

• 
  Lynelle (@Bogey_Putt) reported 31 minutes ago

  @Shawhelp is there an outage in North Burnaby/Capitol Hill area? Internet, TV down as of about 9:15am and 5G is very weak signal only on cell? Status?

• 
  🙀🛸 (@cartfullofcats) reported 32 minutes ago

  @Shawhelp Not even really the point. It looks like you've broken our contract with no explanation. But we'll look into our options.

• 
  Siatoro (@Siatoro) reported 34 minutes ago

  @Shawhelp Shaw email servers down? Webmail works but no email received on PC, Android, iPhone. Error saying server issues, password issues, etc.

• 
  Jennifer & Devina “The Ginja Ninja” 🇨🇦❤️🇺🇦 (@JenniferKingsb6) reported 35 minutes ago

  @Shawhelp Yes, but that’s not the point. The point is releasing an app that doesn’t support iOS 26.4.2 - and thereby angering EVERY customer who has an Apple device. Fix it ASAP, and ensure future updates work for everyone before releasing it.

• 
  Vanessa (@Noosiekins) reported 36 minutes ago

  @Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!

• 
  Ugabug (@MaryPChipman) reported 37 minutes ago

  @Shawhelp It took a few minutes to get back. I checked the HDMI connection, the WiFi signal which was fine & turned the TV off & on again

• 
  Ugabug (@MaryPChipman) reported 39 minutes ago

  @Shawhelp We did it all. It turned out Shaw hadn't properly registered the devices. 2 hours spent on the 'easy swap out' new modem (1 hr w tech support). Worse problems with the TV swapout, still unresolved. 1 hr trying everything, 1 hr waiting for tech support, 1 hour w it. New box needed