Shaw outages and service status in Nelson, British Columbia

Problems in the last 24 hours in Nelson, British Columbia

The chart below shows the number of Shaw reports we have received in the last 24 hours from users in Nelson, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Shaw Issues Reports Near Nelson, British Columbia

Latest outage, problems and issue reports in Nelson and nearby locations:

• 
  Dan Szabo (@danszabo) reported 41 minutes ago from Willow Point, British Columbia

  @Shawhelp It's okay.. just heading out the door. Just know that others in the West Kootenay are experiencing the same issue.

• 
  BEERLEAGUE (@beerleague76) reported 42 minutes ago from Willow Point, British Columbia

  @ShawInfo 3rd time internet and cable have been down in 15 days. What a joke. Telus here I come.

• 
  Dan Szabo (@danszabo) reported 55 minutes ago from Willow Point, British Columbia

  @Shawhelp @N7skyfire Down in Bonnington, BC too (not far from Castlegar).

• 
  Dan Szabo (@danszabo) reported 60 minutes ago from Willow Point, British Columbia

  So @Shawhelp, the internet/phone is down in Bonnington and no techs on it until July 8? That true?

Shaw Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Don T Beakunt (@truebusterflash) reported 3 minutes ago

  @Shawhelp Yup. Keeps asking over and over. **** like this makes me want to switch providers

• 
  Alex Deggs (@Alex_Deggs) reported 6 minutes ago

  @Shawhelp I can no longer access the Xfinity app to view my security cameras ever since this single sign on update. I have tried different devices and it’s the same. It keeps taking me back to the sign in page after entering my credentials. Please help asap

• 
  Les Stelmach 🇨🇦🇺🇦 (@LesIsMore1) reported 7 minutes ago

  @slackerman10 @Shawhelp Any company (telcos, banks, util, etc) whose phone line REGULARLY says “we are experiencing higher than normal call volumes” is just short-staffing. They are optimizing cost over service. What is the maximum tolerance for a customer, etc. it’s obviously worse for oligopoly

• 
  TC-VAN (@RageGeist) reported 9 minutes ago

  @Shawhelp I'm now on day 3 without internet. I contacted support and they gave me case number CCS000011835796. Please have a manager contact me with a resolution timeline. This is atrocious service and I'll be cancelling as soon as I'm able

• 
  Guy_Barnabe (@GuyBarnabe) reported 9 minutes ago

  @Shawhelp problems with ABC this morning in Winnipeg: XRE-031 37 This channel is temporarily unavailable…. Tried on multiple terminals and via Rogers watch-online website…

• 
  Vanessa (@Noosiekins) reported 10 minutes ago

  @Shawhelp It's still down. I was told shawmail doesn't work when I am out of Canada and am overseas according to your tech support!

• 
  Vanessa (@Noosiekins) reported 11 minutes ago

  @Shawhelp You have NO IDEA how inconvenient it is, especially when you are in the middle of transferring between flights and hotels and your email is down.

• 
  Heldy (@HeldyCarvalho) reported 12 minutes ago

  Hello, @Shawhelp @Rogers - have been trying to get through to customer service for several days now. Can be in chat for several hours and all it says is “We are currently experiencing a delayed response. Please wait.” The customer service has tanked. Together with Shaw?

• 
  Sophie (@sophie_everine) reported 16 minutes ago

  @Shawhelp when will the outage in Surrey be over!?

• 
  Anne (@anelame) reported 19 minutes ago

  @Shawhelp need to boom an appointment with tech as phone line is down. Been on hold/queue for 2h This is madness