Shaw Outage in Red Deer, Alberta

@ShawInfo tell your support team to stay the hell out of my tweets from now on. Offer cheaper tv rates and then maybe people won't be forced to cancel their cable bills. Same goes with WIFI.

@Shawhelp please take the W network off and save a marriage! Every shoe is the same!

@Shawhelp ufc is not working!!

@pgalesloot @Shawhelp Hey Patrick. I called Shaw Tech and got a better answer. There is a fibre optic line issue and they have the service company Nokia on the way to assess the issue. If they have to replace hardware then the connection will go down completely for a while but they don’t know that yet

@Shawhelp support tried to bump it today. tech already booked for site visit tomorrow am. thx.

@CrystalRunsFree @Shawhelp I've been having issues all winter. Now it looks like my pvr hard drive cratered.

@Shawhelp our blue sky remote isn’t working and I’ve replaced the batteries. Help!

@DaveBoyle3rd @TELUSsupport @Shawhelp I am on hold with Telus as well, i have the same issue since last week. So i believe it's a know issue but not known to Telus.

Hey @TELUSsupport I've had your Fibre since 9:30 AM and had two outages already. Come bring a box and pick up your crap I'm in Didsbury I'll stay with @Shawhelp. Tired of sitting on hold on the phone with you.

@Shawhelp ... I am now being sent to a chat line that has tied me up for, so far, 90 minutes. I just want to cancel the channel. You need to make it VÈRY EASY as long as IM not changing my 2 year commitment ..... 2 end.

@Shawhelp you need to change the way you deal with retention. I have a been a loyal customer for many years and currently under a 2 yr contract. A week or so ago I ordered Paramount Network online to watch Yellowstone. I'm now wanting to cancel Paramount ...1

@Shawhelp No, it’s just I find my 2.4 devices get dropped but the 5G ones never do. So I was curious if it would help. Thank you.

@Shawhelp We've been having problems recently with our Internet cutting out or being as slow as mud. Can I DM you now?

@Shawhelp Raising my Internet and Cable package $684 annually for exactly the same package and telling me I have to sign a two year commitment or it goes up $1784 annually is just some fantastic customer service. Loyal customer for years but time to switch to Telus

@wpgguy @Shawhelp Some idiot took out a pole !!!

@3_putt @Shawhelp This one was an area outage. Oh well.

@wpgguy @Shawhelp Wow that has never happened here knock on wood — i only ever get mad at them for waiting on hold