Vidéotron outages and service status in Laval, Quebec

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	4 days ago
Montréal	Internet	5 days ago
Montréal	Wi-fi	10 days ago
Montréal	Internet	12 days ago
Montréal	Total Blackout	13 days ago
Montréal	Total Blackout	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 2 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  Felipe PJ (@fjvost) reported 4 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Fha Gauthier (@voilalasoupe) reported 7 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  Elephant Stone (@ElephantStoneHQ) reported 9 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  Katelyn Thomas (@katelynvthomas) reported 9 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  sbg4evr (@sbg4evr) reported 14 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 23 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Elephant Stone (@ElephantStoneHQ) reported 26 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  summer the fighter (@SummerrWoodss) reported 26 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  lawrence bass (@lbass007) reported 29 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Joseph Valenti (@BrokrBindr) reported 29 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  Cee (@CeeFor) reported 32 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 36 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Dan Carnelly (@dancarnelly) reported 40 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  jyseerys (@jayseereyes) reported 42 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  lagarto malo 🦎 (@lagarto_malo) reported 43 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  courtney (@conicoletti) reported 44 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  Kathy M (@kathym425) reported 51 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  M▼RKDIEZ (@markdiez514) reported 59 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  SalaUddin (@salauddinshah99) reported 60 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jones (@Jones18057991) reported 6 minutes ago

  @Videotron Therefore, I don’t think a status update as to when service will be restored is not an unreasonable expectation. This allows us as customers to make arrangements as needed. Last i checked, Videotron is not paying for me to take a sick day from work…

• 
  Dave (@parkerbaby2000) reported 9 minutes ago

  @Videotron hello where is the internet, no service since 2 days now, this is not good

• 
  Santana Robert (@SantandreaBob) reported 10 minutes ago

  @Videotron No internet and Helix in Vimont Laval, when can we expect the service to resume?

• 
  Zip Cable Tray Systems Inc. (@ZipCableTray) reported 15 minutes ago

  @Videotron, our company is at 573 Delmar, Pointe-Claire. H9R4A9. Our internet &VOIP phone system is out. We have very sketchy cell service and of course, no Internet access either. Can you send someone to check this situation?

• 
  Gregory Fischer-Rush (@That_Feral_Nez) reported 23 minutes ago

  @Videotron so glad i decided to stay loyal to your farcical service instead of going to Bell when everyone told me to. Losing two ******* days of work because whatever “engineers” you hired to restore the network got their credentials at the dollar store is fun.

• 
  Woman in tech against the woke ideology (@montreal_girl) reported 23 minutes ago

  @Videotron TekSavvy is being totally screwed right now, they cannot even reach you., they get a busy signal 24 hours a day. They use your network. Mostly no internet for a few days now. This sucks for people who work from home.

• 
  Philby Bear (@fiddlersgreen92) reported 24 minutes ago

  What data I’m getting on my phone is limited as hell; the storm’s messed with our service provider (Videotron), seems like.

• 
  THESPORTSGUY (@IMFROMCANADAEH) reported 26 minutes ago

  @Videotron An outage map is DEFINITELY something you need to work on. I appreciate the unlimited data on my phone but I cannot run my other 20 devices tethered to it. I hope I am not required to call AGAIN to get compensation. This should be automatic for all customers.

• 
  Chris Fraser (@iamchrisfraser) reported 26 minutes ago

  @TheSlasherChick @Videotron I’m on Fido. I’ve been doing speed checks since we lost power. I assume the network is so overloaded as we’re all trying to stream things instead of using the home internet (because all our routers are down).

• 
  Sandeep Banerjee (@shonedeep) reported 28 minutes ago

  @Videotron No service at H2J 3N4