Vidéotron Outage Report in Laval, Quebec

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	Wi-fi	7 days ago
Montréal	Internet	10 days ago
Montréal	Total Blackout	10 days ago
Montréal	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 4 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  Katelyn Thomas (@katelynvthomas) reported 5 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  jyseerys (@jayseereyes) reported 9 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  lagarto malo 🦎 (@lagarto_malo) reported 9 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  SalaUddin (@salauddinshah99) reported 10 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  sbg4evr (@sbg4evr) reported 13 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  courtney (@conicoletti) reported 14 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  summer the fighter (@SummerrWoodss) reported 20 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  lawrence bass (@lbass007) reported 23 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Joseph Valenti (@BrokrBindr) reported 25 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  M▼RKDIEZ (@markdiez514) reported 27 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Felipe PJ (@fjvost) reported 30 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Elephant Stone (@ElephantStoneHQ) reported 32 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 34 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Elephant Stone (@ElephantStoneHQ) reported 38 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Cee (@CeeFor) reported 46 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  Fha Gauthier (@voilalasoupe) reported 48 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  Dan Carnelly (@dancarnelly) reported 52 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Kathy M (@kathym425) reported 57 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 59 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kyle Ruggles 🇨🇦 (@kyleruggles) reported 10 minutes ago

  @ThabusyBee @lewdog73 @DrJasonJohnson Depends, if I was on Rogers or Videotron which provides cable, I could get it possibly, but it's never really been a thing. Netflix I think was with bell a while back but... Again, count yourselves as lucky, we're one of the worst in the world for telecom to tell ya the truth.

• 
  Alvaro Zendejas (@alvarozendejas) reported 11 minutes ago

  @Videotron : Free 📱 Me: What's the catch? videotron: None, it's a 🎁 ... Email: Review your new contract!!! Me: Never agreed to this videotron: It's a better deal 4 being a long time customer. Me: 5GB for $70/mo??? videotron: We have a large customer base, you can leave. 🤡

• 
  Clutchyhs 👑 (@Nick_OBJ) reported 11 minutes ago

  @Videotron how do you guys not have apple watch support yet gezzus what a fail

• 
  Alirio (@alirio) reported 13 minutes ago

  @Videotron any official word on an outage affecting Montreal? I’m in the plateau and without Internet for about an hour now.

• 
  Gregg Tilston🍷🥘🤘⛷🏎✈️🇨🇦🐾👩‍👧‍👦👨‍👧‍👦 (@greggtilston) reported 14 minutes ago

  @nectarios Bell Fibe is amazing (when it's stable). Not sure about Videotron but the issue I have with anything other than Fibe is the upload speed.

• 
  sdnil (@sdnil666) reported 15 minutes ago

  You’d think that having experience as a customer service representative would stop me from crying on the phone to a stupid videotron employee BUT ALAS

• 
  Todd Faber: Blocked by Scientology! (@Faber4Real) reported 20 minutes ago

  @AwesomeO8183 @pizzanachos69 MOVIE IDEA NUMBER 68482: Danny McBride is the new player/coach of the Bison de Québéc, a horrible team that is completely modeled on the @BuffaloSabres and plays at Centre Videotron. Major League meets Slap Shot Rated TV-MA

• 
  Lunar Archivist (@LunarArchivist) reported 25 minutes ago

  Does @Videotron give anyone GOOD customer service? When you ask for someone's name so you know who you're talking to, is "Do you want my DNA too?" an appropriate response? What about essentially daring someone to find another Internet provider if they're tired of your crap? 🤔

• 
  nectarios (@nectarios) reported 31 minutes ago

  Bell Fibe vs. Videotron high speed? Which big bad telco is better?

• 
  CuervoenMontreal 🇦🇷🇨🇦 (@CuervoenCanada) reported 33 minutes ago

  @Videotron I have Helix since January. The noise from de modem is impossible to support. Videotron change the modem for a new one (same model) and it is noise as much as the first one.