Vidéotron Outage Report in Laval, Quebec

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	3 days ago
Montréal	Internet	3 days ago
Montréal	Wi-fi	8 days ago
Montréal	Internet	11 days ago
Montréal	Total Blackout	11 days ago
Montréal	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

• 
  Badr S. Masri (@badrmasri) reported 2 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  lawrence bass (@lbass007) reported 3 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  Issa Sissoko (@IssaCheckmate) reported 10 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  khai (@sumtimw0ng) reported 11 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 14 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 15 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 23 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  Tom (@dirtydinarzo) reported 25 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  sbg4evr (@sbg4evr) reported 28 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 28 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  M▼RKDIEZ (@markdiez514) reported 35 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Issa Sissoko (@IssaCheckmate) reported 36 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  Kathy M (@kathym425) reported 37 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Elephant Stone (@ElephantStoneHQ) reported 38 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  Elephant Stone (@ElephantStoneHQ) reported 39 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Kathy M (@kathym425) reported 42 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  SalaUddin (@salauddinshah99) reported 45 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 47 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  Issa Sissoko (@IssaCheckmate) reported 59 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  m@rie (@mtn_carnet) reported 60 minutes ago from Montréal, Quebec

  @Videotron Service internet.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Uncanny (@the_uncanny13) reported 6 minutes ago

  Hey @Videotron fix your DNS servers im losing money here!!!!

• 
  Anastasia is marooned in The Ontario (@ananarchie) reported 6 minutes ago

  @_paisiblement nah there's a massive outage. I'm with Videotron and I'm fine but my sister's internet and data is also out completely

• 
  Mitch Schwartz 🔥⚡🤙🏼 (@MitchSchwartzCo) reported 7 minutes ago

  @Videotron Pleas stop saying "sorry for the inconvenience" pleas do give details. It's the entire island and surrounding area. This is a massive issue. What is the eta? If not known, what is the eta on an eta?

• 
  Martin Paiement (@marrtwitt) reported 11 minutes ago

  @Videotron Whats funny is most apps and games still work online while all web is down phones and lan

• 
  Foureyedhuman (@Foureyedhuman2) reported 11 minutes ago

  @GronkWRLD @ElephantStoneHQ @Videotron Bottom right on your PC right click on the internet connection -> open network settings -> change adapter options -> choose your net and double click -> properties -> find IPv4 -> on the bottom instead of "using auto dns" change it to manual and type in what i said before.

• 
  Justin (@JustMikeTwo) reported 12 minutes ago

  @rawatrocks2008 @Videotron @Rogers Videotron is having a major outage at the moment. Their DNS servers are DOWN. If you are tech savy enough, change your DNS servers in your router to Google. 8.8.8.8 and 8.8.4.4

• 
  𝓚𝓪𝓻𝓮𝓷 ❼ (@KarenBSmithers) reported 14 minutes ago

  @Videotron fix ur wifi

• 
  Cristiano Therrien (@TherrienBR) reported 20 minutes ago

  @ValidTrxcz I'm using a VPN service over Videotron's network and it's working fine. Even faster than before

• 
  Paola (@pxolaaaa) reported 22 minutes ago

  @Videotron, if you gon have an internet outage then run me my money back cause these services ain’t it tuh! I got an online exam in 2 hours, where my Wifi at 🙄 ? #Vidéotron #Videotron #InternetOutage

• 
  Foureyedhuman (@Foureyedhuman2) reported 23 minutes ago

  @ElephantStoneHQ @Videotron change up your dns to 8.8.8.8 and you'll be fine. i have the same problem.