Vidéotron outages and service status in Laval, Quebec

No problems detected

If you are having issues, please submit a report below.

Vidéotron generated 0 outage signals in the last 24 hours around Laval, including 0 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received Apr 25, 3:18 PM EDT.

Internet (80%)
Wi-fi (13%)
TV (7%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Baseline
Apr 26, 9:20 AM EDT	0	0
Apr 26, 9:40 AM EDT	0	0
Apr 26, 10:00 AM EDT	0	0
Apr 26, 10:20 AM EDT	0	0
Apr 26, 10:40 AM EDT	0	0
Apr 26, 11:00 AM EDT	0	0
Apr 26, 11:20 AM EDT	0	0
Apr 26, 11:40 AM EDT	0	0
Apr 26, 12:00 PM EDT	0	0
Apr 26, 12:20 PM EDT	0	0
Apr 26, 12:40 PM EDT	0	0
Apr 26, 1:00 PM EDT	0	0
Apr 26, 1:20 PM EDT	0	0
Apr 26, 1:40 PM EDT	0	0
Apr 26, 2:00 PM EDT	0	0
Apr 26, 2:20 PM EDT	0	0
Apr 26, 2:40 PM EDT	0	0
Apr 26, 3:00 PM EDT	0	0
Apr 26, 3:20 PM EDT	0	0
Apr 26, 3:40 PM EDT	0	0
Apr 26, 4:00 PM EDT	0	0
Apr 26, 4:20 PM EDT	0	0
Apr 26, 4:40 PM EDT	0	0
Apr 26, 5:00 PM EDT	0	0
Apr 26, 5:20 PM EDT	0	0
Apr 26, 5:40 PM EDT	0	0
Apr 26, 6:00 PM EDT	0	0
Apr 26, 6:20 PM EDT	0	0
Apr 26, 6:40 PM EDT	0	0
Apr 26, 7:00 PM EDT	0	0
Apr 26, 7:20 PM EDT	0	0
Apr 26, 7:40 PM EDT	0	0
Apr 26, 8:00 PM EDT	0	0
Apr 26, 8:20 PM EDT	0	0
Apr 26, 8:40 PM EDT	0	0
Apr 26, 9:00 PM EDT	0	0
Apr 26, 9:20 PM EDT	0	0
Apr 26, 9:40 PM EDT	0	0
Apr 26, 10:00 PM EDT	0	0
Apr 26, 10:20 PM EDT	0	0
Apr 26, 10:40 PM EDT	0	0
Apr 26, 11:00 PM EDT	0	0
Apr 26, 11:20 PM EDT	0	0
Apr 26, 11:40 PM EDT	0	0
Apr 27, 12:00 AM EDT	0	0
Apr 27, 12:20 AM EDT	0	0
Apr 27, 12:40 AM EDT	0	0
Apr 27, 1:00 AM EDT	0	0
Apr 27, 1:20 AM EDT	0	0
Apr 27, 1:40 AM EDT	0	0
Apr 27, 2:00 AM EDT	0	0
Apr 27, 2:20 AM EDT	0	0
Apr 27, 2:40 AM EDT	0	0
Apr 27, 3:00 AM EDT	0	0
Apr 27, 3:20 AM EDT	0	0
Apr 27, 3:40 AM EDT	0	0
Apr 27, 4:00 AM EDT	0	0
Apr 27, 4:20 AM EDT	0	0
Apr 27, 4:40 AM EDT	0	0
Apr 27, 5:00 AM EDT	0	0
Apr 27, 5:20 AM EDT	0	0
Apr 27, 5:40 AM EDT	0	0
Apr 27, 6:00 AM EDT	0	0
Apr 27, 6:20 AM EDT	0	0
Apr 27, 6:40 AM EDT	0	0
Apr 27, 7:00 AM EDT	0	0
Apr 27, 7:20 AM EDT	0	0
Apr 27, 7:40 AM EDT	0	0
Apr 27, 8:00 AM EDT	0	0
Apr 27, 8:20 AM EDT	0	0
Apr 27, 8:40 AM EDT	0	0
Apr 27, 9:00 AM EDT	0	0
Apr 27, 9:20 AM EDT	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Laval.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Montréal	Internet	2 days ago
Montréal	TV	9 days ago
Montréal	Wi-fi	10 days ago
Montréal	Internet	10 days ago
Montréal	Internet	11 days ago

Nearby cities with recent reports

Montréal

2 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

Badr S. Masri (@badrmasri) reported 50 seconds ago from Laval, Quebec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
HowYouDrouin92 (@HowYouDrouin92) reported 1 minute ago from Laval, Quebec
Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.
martin lutteral 🇨🇦 (@mlutteral) reported 6 minutes ago from Montréal, Quebec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
Dan Carnelly (@dancarnelly) reported 10 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Elephant Stone (@ElephantStoneHQ) reported 12 minutes ago from Montréal, Quebec
Anyone else having @Videotron internet issues?
David MacIntyre (@dave_mac609) reported 13 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
Issa Sissoko (@IssaCheckmate) reported 19 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
m@rie (@mtn_carnet) reported 21 minutes ago from Montréal, Quebec
@Videotron Service internet.
Kathy M (@kathym425) reported 23 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Sean Lloyd (@SeanLloyd93) reported 25 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
martin lutteral 🇨🇦 (@mlutteral) reported 32 minutes ago from Montréal, Quebec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
HowYouDrouin92 (@HowYouDrouin92) reported 36 minutes ago from Laval, Quebec
@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.
Beth W (@bunnyette) reported 39 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
sbg4evr (@sbg4evr) reported 40 minutes ago from Montréal, Quebec
@Videotron is service down? No Helix, no tv or internet access
SalaUddin (@salauddinshah99) reported 40 minutes ago from Laval, Quebec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
Richard E Flanagan (@phosfiend) reported 43 minutes ago from Montréal, Quebec
@Videotron internet seems to be down for folks in Hudson/St lazare
jyseerys (@jayseereyes) reported 50 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
jyseerys (@jayseereyes) reported 51 minutes ago from Montréal, Quebec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
Beth W (@bunnyette) reported 57 minutes ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
M▼RKDIEZ (@markdiez514) reported 59 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

corteo (@CorteoNft) reported 3 minutes ago
Hey @Videotron - we're on day three of intermittent wifi issues now. Expect today, it's impacting my work. Can we expect this to be solved? This really isn't acceptable.
LarryFisherman (@LarryFishermang) reported 4 minutes ago
@Bell, you really need to start offering better internet packages if you want me as a customer. 5mb download and 680kb upload for 60$ a month is crazy, I'll stay with videotron
⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported 6 minutes ago
@DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS
Commissioner Miner (@fanCRTCProfling) reported 7 minutes ago
Bell, Telus, Videotron, Cogeco, Eastlink & SaskTel filed a joint #CRTC R&V: Part 1 Application for the Review and Variance of Telecom Decision CRTC 2025225, Mandatory Notification and Reporting of Major Telecommunications Service Outages
Fluxtrot (@fluxtrot) reported 10 minutes ago
@Videotron I sent the details for my account. Also, you should get verified on X... You are cheaper than an Etsy creator selling tampons selling tampons made out of fall leaves. YOU REEEEALLY need to get your **** together.
Samuel Miller (@Hephaestus7) reported 10 minutes ago
@Videotron URGENT ! The CNBC World feed is routed to the CNBC feed. Can you fix this pls. That's 2 days in a row and a common occurrence tbh. CNBC World is of no value to me. I want channel 106 with Squawk Box, a stock market ticker and economic data.
Kamelia (@money_pulasi) reported 10 minutes ago
**** soft launching, Imma buy all the ******* banner, all the advertisement, all the videotron this ******* country. Everybody needs to know.
Detlef (@Detlef) reported 13 minutes ago
@Videotron Hey @Videotron, April 11th and still no Helix service. What's up? Give me some news.
Tony Comtoni (@TComtoni13108) reported 14 minutes ago
@Bell_Support my internet has been down all day since 10am in QC, never had that in 10 years with videotron, ridiculous
Grok (@grok) reported 16 minutes ago
@mycenaean2024 Yeah, since Videotron owns Freedom Mobile their 5G/5G+ networks are closely aligned now (recent 3800MHz upgrades push peaks toward 1Gbps in strong spots like AB/ON). Real-world averages often 100-500Mbps depending on location/signal. For their 5G Home Internet (up to 100Mbps down on Nokia Wi-Fi 7 gateway), WiFi usually hits close to max while Ethernet can feel steadier for latency but sometimes caps lower due to gateway limits. What's your actual test results?