Vidéotron Outage in Laval, Québec

When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩

Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

@Videotron internet seems to be down for folks in Hudson/St lazare

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Videotron so, erm, you’re internet is down?

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@DallanInvictus This is what I thought! And why I'm hesitant to switch. But at least Videotron has a customer service department, whereas I can only communicate with Fizz via twitter DMs. I dunno!

@reneeyoxon Fizz is a Videotron flanker brand so they use the same networks - not sure the latter would be any more reliable if you're having trouble with the former?

Probably gonna leave @fizz_ca in the new year because the internet service has been so unreliable this year. Can anyone in Montreal recommend an alternative? I picked Fizz because it was budget friendly but maybe I should go back to @Videotron...

@BionicStephan @mitchgarber @Videotron Videotron will always try to get away with crap.. You have to stay on top of them.. I call them at least once a year.. Don’t be shy and give them a call and please hit English service!

@Videotron Unbelievable.again and again my invoice is wrong. Now I have to waste time by calling and arguing with customer service about the salesman who sold me the service and the fact that I was overcharged on my bill...AGAIN. 3 months straight #videotron #fedup

@FRPC_FRPC Reminds me of the wireless code (if I recall right). Was a fight about the word "customer versus consumer". Audience encompasses all for the Bell/Rogers/Telus/Videotron AdTech industry, not necessarily broadcast objectives... IMO, off the top of my head.

@Videotron what is this #helix system always down, i am frustrated to be charged after canceling my subscription and you call you are told that the #helix system is down we can do nothing

@Videotron By then the issue will be solved. Not. Just like Ukraine.

I just saw an advertisement on TV about Videotron being the best mobile services provider. Fun thing is that they are the worst. Point. Exploitation at it's worst.

@Videotron Helix outage in Cote St Paul area. Is this happening to anyone else?