Vidéotron outages and service status in Laval, Quebec

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

City	Problem Type	Report Time
Montréal	Internet	4 days ago
Montréal	Internet	4 days ago
Montréal	Internet	8 days ago
Montréal	Internet	13 days ago
Montréal	Internet	18 days ago
Montréal	Internet	19 days ago

Nearby cities with recent reports

Community Discussion

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Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 2 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  jyseerys (@jayseereyes) reported 8 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  Issa Sissoko (@IssaCheckmate) reported 8 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  Felipe PJ (@fjvost) reported 15 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Elephant Stone (@ElephantStoneHQ) reported 17 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  Beth W (@bunnyette) reported 19 minutes ago from Montréal, Quebec

  @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 22 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Averwing Entertainment (@AverwingTTV) reported 26 minutes ago from Mont-Royal, Quebec

  @Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭

• 
  Kristian Gravenor (@CoolopolisMTL) reported 31 minutes ago from Montréal, Quebec

  @videotron no internet here at my home in NDG. Please fix

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 33 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

• 
  Kathy M (@kathym425) reported 35 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  Jaaaaaayyyyy (@zerojay) reported 36 minutes ago from Montréal, Quebec

  Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 37 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  jyseerys (@jayseereyes) reported 39 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  Jaaaaaayyyyy (@zerojay) reported 41 minutes ago from Montréal, Quebec

  @Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

• 
  sbg4evr (@sbg4evr) reported 43 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  Issa Sissoko (@IssaCheckmate) reported 45 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  Fha Gauthier (@voilalasoupe) reported 47 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  Ahsan. (@Iqballer69) reported 51 minutes ago from Montréal, Quebec

  @MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly

• 
  Cee (@CeeFor) reported 60 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kush Thaker (@kushthaker) reported 2 minutes ago

  why make seniors talk about chat assistance, why not a central regulated agent for all telecom service? duopoly + Videotron continue compete across country

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 7 minutes ago

  @fagstein Have you heard through any of your sources if Videotron/Helix has found a solution or work around to fix their recording playback problem?

• 
  Kyo 紫咲キョ 💚 👾 🖤 (@Kyorasaki) reported 7 minutes ago

  @Sareniia do you have access to starlink? im with videotron and i'm having consistent problem, i was looking at it lol

• 
  Morin (@MorinLoL1) reported 9 minutes ago

  @drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.

• 
  Shawna McLean (@Shawna_not_Sean) reported 10 minutes ago

  What a day, I'm going to have today! There's a problem with my father's TV I need to solve a problem before the gray cup 🤯 talk about stress 🤬😔 #GreyCup #videotron

• 
  Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 10 minutes ago

  @FreedomMobile @Videotron @Quebecor Well you can access my account all you want but it’s an issue on your end, not mine. It’s most likely a tower issue or something. Idk. I don’t work for the telecoms. I have great reception on many of the side streets connecting to Quebec as I drove many of them but not all.

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 14 minutes ago

  @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

• 
  iPro YT (@YtIpro57328) reported 14 minutes ago

  @Bell_Support AGAIN!! Bell has been down repeatedly in December alone. Down two weekends ago Down last weekend Down again Monday @videotron how's your service been lately?

• 
  TekSavvy Assistance (@TekSavvyCSR) reported 21 minutes ago

  @somecanuckchick @Videotron So sorry to hear this! Please send us a DM with your account info and we'll see how we can help. - JL

• 
  🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 22 minutes ago

  @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks