Vidéotron Outage Report in Laval, Quebec

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Wi-fi	5 days ago
Montréal	Internet	7 days ago
Montréal	Total Blackout	8 days ago
Montréal	Total Blackout	8 days ago
Montréal	Internet	8 days ago
Montréal	Total Blackout	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

• 
  M▼RKDIEZ (@markdiez514) reported 2 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Cee (@CeeFor) reported 9 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 11 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  Fha Gauthier (@voilalasoupe) reported 12 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  Katelyn Thomas (@katelynvthomas) reported 16 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  Felipe PJ (@fjvost) reported 17 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Elephant Stone (@ElephantStoneHQ) reported 19 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  courtney (@conicoletti) reported 21 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  jyseerys (@jayseereyes) reported 22 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  lagarto malo 🦎 (@lagarto_malo) reported 24 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  Amanda (@wild_one1998) reported 24 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  jyseerys (@jayseereyes) reported 24 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  Joseph Valenti (@BrokrBindr) reported 27 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  lawrence bass (@lbass007) reported 34 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  sbg4evr (@sbg4evr) reported 34 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

• 
  summer the fighter (@SummerrWoodss) reported 41 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  Dan Carnelly (@dancarnelly) reported 52 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  David MacIntyre (@dave_mac609) reported 55 minutes ago from Montréal, Quebec

  @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 55 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Kathy M (@kathym425) reported 57 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ev*n (@gecspit) reported 2 minutes ago

  @wumbo1999 Yeah every provider using videotron’s network is down…. they need to fix their ****

• 
  to *** in the sink or sink in the *** 🧐 (@smoothenXIX) reported 5 minutes ago

  Looking for a good and reliable ISP in montreal/laval area, don’t say videotron please the service is absolute garbage

• 
  Manon Lessard (@Mae149) reported 8 minutes ago

  @noIPv6 @nikize0 @Videotron Agreed. Nothing against v6, it’s just a pain because ppl are dragging their feet towards full support.

• 
  Alexandre F. Joly aka Coach AF 🧡 (@darerealagile) reported 10 minutes ago

  @TNewsly From Montrea Sud-ouest I confirme all providers using @Videotron network are down as well. I am with @B2B2Cinc no Internet since 00:17 though it was my Velop… no!

• 
  biracial waluigi (@korea_suicide) reported 19 minutes ago

  @tummiscrtchbeat You using cable internet? Looks like Videotron and any third parties using their lines is down rn

• 
  Cathy Stone.No dms please! (@CathySt35873400) reported 20 minutes ago

  Mr Champagne. Videotron does not have nationwide coverage re. Is the transfer to Videotron of Shaw now going to allow Videotron full service across Canada?

• 
  Steve Faguy (@fagstein) reported 23 minutes ago

  The CRTC's decision is in response to a complaint from Videotron against Bell, Rogers and Telus, claiming that the Big Three were inflating the costs of wireless devices in order to charge higher cancellation fees.

• 
  RS (@RSmithC2) reported 26 minutes ago

  @What23HasDone That's not what happened. He just gave it to Videotron who will price fix with Rogers like they already do. It's a way to save face to the public and still get Rogers what they wanted. Now Rogers doesn't have to worry about being undercut,while Videotron cause easily raise prices

• 
  Ovail Laz (@LazerothYT) reported 28 minutes ago

  @xOrbxtal @Videotron That is terrible

• 
  Cathy Stone.No dms please! (@CathySt35873400) reported 29 minutes ago

  I know this for fact as I was back & forth MTL Vancouver for 3 years. Told by Videotron cell service not available all parts of Vancouver, so I went with Bell