Vidéotron outages and service status in Laval, Quebec
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Full Outage Map
- Vidéotron generated 0 outage signals in the last 24 hours around Laval, including 0 direct reports.
- The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
- The most recent signal from this area was received Jul 16, 12:15 PM EDT.
- Internet (81%)
- E-mail (6%)
- Total Blackout (6%)
- TV (6%)
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours in Laval, Quebec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Laval, Quebec
The most recent Vidéotron outage reports came from the following cities: Montréal.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
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Internet | 4 days ago |
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Montréal
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Internet | 8 days ago |
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Montréal
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Internet | 13 days ago |
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Montréal
|
Internet | 14 days ago |
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Montréal
|
TV | 18 days ago |
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Montréal
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Internet | 18 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Vidéotron Issues Reports Near Laval, Quebec
Latest outage, problems and issue reports in Laval and nearby locations:
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Ahsan. (@Iqballer69) reported from Montréal, Quebec@MikeyZwonok @Bell @Videotron Need to do that switch too man @Bell is always a let down lol internet always going on and off randomly
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sbg4evr (@sbg4evr) reported from Montréal, Quebec@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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sbg4evr (@sbg4evr) reported from Montréal, Quebec@Videotron is service down? No Helix, no tv or internet access
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Fha Gauthier (@voilalasoupe) reported from Laval, QuebecThanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
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Cee (@CeeFor) reported from Montréal, Quebec@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Quebec@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, QuebecIf you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓
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Kathy M (@kathym425) reported from Montréal, Quebec@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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Richard E Flanagan (@phosfiend) reported from Montréal, Quebec@Videotron internet seems to be down for folks in Hudson/St lazare
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David MacIntyre (@dave_mac609) reported from Montréal, Quebec@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
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Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Quebec@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, QuebecIf you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲
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Averwing Entertainment (@AverwingTTV) reported from Mont-Royal, Quebec@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
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Khai. 💉💉 💉 😷 (@sumtimw0ng) reported from Montréal, QuebecGreat. Videotron seems to be unstable. 3rd time losing connection today 🤌
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SalaUddin (@salauddinshah99) reported from Laval, Quebec@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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Jaaaaaayyyyy (@zerojay) reported from Montréal, QuebecVideotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
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Sean Lloyd (@SeanLloyd93) reported from Montréal, Quebec@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Beth W (@bunnyette) reported from Montréal, Quebec@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
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lawrence bass (@lbass007) reported from Laval, Quebec@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Don Vinh (@DonaldVinh) reportedAnybody else’s @Videotron service 💩 ??? The feed is choppy. @BellSTC : do you have this issue ??
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Francis Taquin (@FrancisTaquin1) reported" With Rogers shutting its 3G network on July 31 too, it’s likely that Freedom Mobile and Videotron’s 3G shutdown is related, since its wireless customers also roam on Rogers. “Starting July 31, 2025, one of our Canadian partners will begin shutting down their 3G network, beginning with the province of Quebec, as well as Ottawa, and it’s surrounding areas,” says Freedom Mobile. Recently, Rogers and Fido have already started cutting off working phones that were using its 3G networks, in what was deemed accidental. Rogers is also charging a $75 network fee if users continue to use 3G networks. "
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J (@jesshabs) reportedIs anyone else having issues with Videotron home internet? For a few days now I've been losing internet connection multiple times a day for 20-30 minutes at a time.. @Videotron
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David Labelle (@DavidLabelle3) reported@koodo No issue with Fizz (Videotron)
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irønic (@mortendedans) reported@shawn_elbaz @0xIlyy Fizz uses videotron's network, it's not true FTTH
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Crypta Sussurro (@VoxMysterii) reported@Videotron down for anybody else ?
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DJV (@wickerman555666) reported@AEWonTV Why did they present him like a heel? Lol an interruption via videotron? This company just does whatever it wants hahaha its honestly satire at this point. Have MJF come back and a WEEK later wins the World Title in a 4 way. WHAT A BUILD…. Its just TERRIBLE booking
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🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
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Averwing Entertainment (@AverwingTTV) reported from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
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Linda Moll (@LindaMoll22169) reported@MartinSLewis Not in the last 6 months but was a Virgin Media customer from when it was Videotron, then Mercury, etc so about 28 years. Last few years had constant problems in renting films whereby it would play for 30 mins if I was incredibly lucky then freeze so stopped renting films.