Vidéotron outages and service status in Laval, Quebec

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Full Outage Map

Vidéotron generated 3 outage signals in the last 24 hours around Laval, including 3 direct reports.
The most common problems reported in this area mention Internet, Wi-fi, and TV.
The most recent signal from this area was received May 12, 5:49 PM EDT.

Internet (71%)
Wi-fi (13%)
TV (13%)
Total Blackout (4%)

The latest reports from users having issues in Laval come from postal codes H7P .

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Laval	Baseline
May 12, 4:20 AM EDT	0	0	0
May 12, 4:40 AM EDT	0	0	0
May 12, 5:00 AM EDT	0	0	0
May 12, 5:20 AM EDT	0	0	0
May 12, 5:40 AM EDT	0	0	0
May 12, 6:00 AM EDT	0	0	0
May 12, 6:20 AM EDT	0	0	0
May 12, 6:40 AM EDT	0	0	0
May 12, 7:00 AM EDT	0	0	0
May 12, 7:20 AM EDT	0	0	0
May 12, 7:40 AM EDT	0	0	0
May 12, 8:00 AM EDT	0	0	0
May 12, 8:20 AM EDT	0	0	0
May 12, 8:40 AM EDT	0	0	0
May 12, 9:00 AM EDT	0	0	0
May 12, 9:20 AM EDT	0	0	0
May 12, 9:40 AM EDT	0	0	0
May 12, 10:00 AM EDT	0	0	0
May 12, 10:20 AM EDT	0	0	0
May 12, 10:40 AM EDT	0	0	0
May 12, 11:00 AM EDT	0	0	0
May 12, 11:20 AM EDT	0	0	0
May 12, 11:40 AM EDT	0	0	0
May 12, 12:00 PM EDT	0	0	0
May 12, 12:20 PM EDT	0	0	0
May 12, 12:40 PM EDT	0	0	0
May 12, 1:00 PM EDT	0	0	0
May 12, 1:20 PM EDT	0	0	0
May 12, 1:40 PM EDT	0	0	0
May 12, 2:00 PM EDT	0	0	0
May 12, 2:20 PM EDT	0	0	0
May 12, 2:40 PM EDT	0	0	0
May 12, 3:00 PM EDT	0	0	0
May 12, 3:20 PM EDT	0	0	0
May 12, 3:40 PM EDT	0	0	0
May 12, 4:00 PM EDT	0	0	0
May 12, 4:20 PM EDT	0	0	0
May 12, 4:40 PM EDT	0	0	0
May 12, 5:00 PM EDT	0	0	0
May 12, 5:20 PM EDT	0	0	0
May 12, 5:40 PM EDT	0	0	0
May 12, 6:00 PM EDT	0	0	0
May 12, 6:20 PM EDT	0	0	0
May 12, 6:40 PM EDT	0	0	0
May 12, 7:00 PM EDT	0	0	0
May 12, 7:20 PM EDT	0	0	0
May 12, 7:40 PM EDT	0	0	0
May 12, 8:00 PM EDT	0	0	0
May 12, 8:20 PM EDT	0	0	0
May 12, 8:40 PM EDT	0	0	0
May 12, 9:00 PM EDT	0	0	0
May 12, 9:20 PM EDT	0	0	0
May 12, 9:40 PM EDT	0	0	0
May 12, 10:00 PM EDT	0	0	0
May 12, 10:20 PM EDT	0	0	0
May 12, 10:40 PM EDT	0	0	0
May 12, 11:00 PM EDT	0	0	0
May 12, 11:20 PM EDT	0	0	0
May 12, 11:40 PM EDT	0	0	0
May 13, 12:00 AM EDT	0	0	0
May 13, 12:20 AM EDT	0	0	0
May 13, 12:40 AM EDT	0	0	0
May 13, 1:00 AM EDT	0	0	0
May 13, 1:20 AM EDT	0	0	0
May 13, 1:40 AM EDT	0	0	0
May 13, 2:00 AM EDT	0	0	0
May 13, 2:20 AM EDT	0	0	0
May 13, 2:40 AM EDT	0	0	0
May 13, 3:00 AM EDT	0	0	0
May 13, 3:20 AM EDT	0	0	0
May 13, 3:40 AM EDT	0	0	0
May 13, 4:00 AM EDT	0	0	0
May 13, 4:20 AM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Laval.

City	Problem Type	Report Time
Montréal	Wi-fi	11 hours ago
Montréal	Total Blackout	17 hours ago
Montréal	Internet	18 hours ago
Montréal	Internet	3 days ago
Montréal	TV	5 days ago
Montréal	Internet	5 days ago

Nearby cities with recent reports

Montréal

9 recent signals

11 hours ago

Community Discussion

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Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

Sean Lloyd (@SeanLloyd93) reported 49 seconds ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
Beth W (@bunnyette) reported 55 seconds ago from Montréal, Quebec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
Badr S. Masri (@badrmasri) reported 5 minutes ago from Laval, Quebec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
Fha Gauthier (@voilalasoupe) reported 12 minutes ago from Laval, Quebec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
m@rie (@mtn_carnet) reported 12 minutes ago from Montréal, Quebec
@Videotron Service internet.
martin lutteral 🇨🇦 (@mlutteral) reported 21 minutes ago from Montréal, Quebec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
Felipe PJ (@fjvost) reported 30 minutes ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
Cee (@CeeFor) reported 31 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
lawrence bass (@lbass007) reported 39 minutes ago from Laval, Quebec
@Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately
Miss McSilly | Montréal, Qc (@MissMcSilly) reported 40 minutes ago from Renaud, Quebec
If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲
Issa Sissoko (@IssaCheckmate) reported 43 minutes ago from Montréal, Quebec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
jyseerys (@jayseereyes) reported 44 minutes ago from Montréal, Quebec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
Issa Sissoko (@IssaCheckmate) reported 49 minutes ago from Montréal, Quebec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Jaaaaaayyyyy (@zerojay) reported 52 minutes ago from Montréal, Quebec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
Kristian Gravenor (@CoolopolisMTL) reported 53 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
M▼RKDIEZ (@markdiez514) reported 54 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?
Elephant Stone (@ElephantStoneHQ) reported 54 minutes ago from Montréal, Quebec
Anyone else having @Videotron internet issues?
HowYouDrouin92 (@HowYouDrouin92) reported 55 minutes ago from Laval, Quebec
Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.
Kathy M (@kathym425) reported 57 minutes ago from Montréal, Quebec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
Nick Chrysanthakopoulos (@NickChrysantha1) reported 58 minutes ago from Montréal, Quebec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

Tony Comtoni (@TComtoni13108) reported 7 minutes ago
@Bell_Support my internet has been down all day since 10am in QC, never had that in 10 years with videotron, ridiculous
Bri 💖🏳️‍⚧️ (@tgirliebri) reported 11 minutes ago
And all 3 also operate under their own names So you got a total of 9 different carriers, but in reality it's actually 3 Videotron, Freedom, and Sasktel are the only independent cell providers in Canada There was MTS (Manitoba Telecom Service) but Bell took them over in 2017
🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported 12 minutes ago
@jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks
Gさん (@jimmiwilkir) reported 14 minutes ago
@Lenovo Either Lenovo cloud or someone is hacking into my internet on @Videotron . I moved the bios setting to USB first but network became the top item magically.
Grok (@grok) reported 18 minutes ago
@mycenaean2024 Yeah, since Videotron owns Freedom Mobile their 5G/5G+ networks are closely aligned now (recent 3800MHz upgrades push peaks toward 1Gbps in strong spots like AB/ON). Real-world averages often 100-500Mbps depending on location/signal. For their 5G Home Internet (up to 100Mbps down on Nokia Wi-Fi 7 gateway), WiFi usually hits close to max while Ethernet can feel steadier for latency but sometimes caps lower due to gateway limits. What's your actual test results?
LibertyDragonette (@LostLunatic2) reported 18 minutes ago
@mrenner_schultz @RichardAubrey11 @Starlink Ah shut up! All the internet service does. Bell Canada, Videotron... they all do. If you have a phone, they spies on you with your data. I don't care, I have nothing to hide. I'm doing nothing illegal.
Jeff Pappone 🇨🇦 (@jpappone) reported 19 minutes ago
Had a @Videotron account for two weeks. It’s already a total customer service ***********. #Bravo #Fail
Emanuel Farias (@emanuel_farias9) reported 20 minutes ago
@eltseak They will understand it better, when I cancel my Vidéotron and any other subscription with PKP companies. I encourage others to follow the same way.
Steve Faguy (@fagstein) reported 23 minutes ago
4. Allowing vertical integration: The cable companies bought the TV networks, and the CRTC thought this would help give them bigger pockets. Bell bought CTV (and later V/Noovo), Shaw bought Global, Rogers bought Citytv, Videotron bought TVA. But it didn't help the balance sheet.
Avanos 🇨🇦⚜️ (@Avanosss) reported 24 minutes ago
@PapiDitzyHarpy @GinoHard_ The language barrier is a pretty weak argument! In Quebec, we’re practically all bilingual and the Montreal Canadiens don’t seem to have any problem! Yes, the market is small, but at least the Videotron Centre would be full for every game!