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Vidéotron

Vidéotron outages and service status in Laval, Quebec

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Full Outage Map
  • Vidéotron generated 0 outage signals in the last 24 hours around Laval, including 0 direct reports.
  • The most common problems reported in this area mention Internet, E-mail, and Total Blackout.
  • The most recent signal from this area was received Sep 21, 8:19 AM EDT.
  • 85% Internet (85%)
  • 8% E-mail (8%)
  • 8% Total Blackout (8%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal.

CityProblem TypeReport Time
Montréal Internet 1 day ago
Montréal Internet 3 days ago
Montréal Internet 6 days ago
Montréal Internet 8 days ago
Montréal Internet 14 days ago
Montréal Internet 16 days ago

Nearby cities with recent reports

Montréal

3 recent signals

1 day ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

  • MissMcSilly
    Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, Quebec

    If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

  • fjvost
    Felipe PJ (@fjvost) reported from Montréal, Quebec

    Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

  • bunnyette
    Beth W (@bunnyette) reported from Montréal, Quebec

    @Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

  • mtn_carnet
    m@rie (@mtn_carnet) reported from Montréal, Quebec

    @Videotron Service internet.

  • dave_mac609
    David MacIntyre (@dave_mac609) reported from Montréal, Quebec

    @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

  • phosfiend
    Richard E Flanagan (@phosfiend) reported from Montréal, Quebec

    @Videotron internet seems to be down for folks in Hudson/St lazare

  • DroussyBabe
    Droussy 🎙🔥 (@DroussyBabe) reported from Montréal, Quebec

    Fix this **** Now !! @Videotron #enjeuxmajeurs

  • kathym425
    Kathy M (@kathym425) reported from Montréal, Quebec

    @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

  • mlutteral
    martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Quebec

    @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

  • CeeFor
    Cee (@CeeFor) reported from Montréal, Quebec

    @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

  • mlutteral
    martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Quebec

    @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

  • IssaCheckmate
    Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec

    @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

  • sbg4evr
    sbg4evr (@sbg4evr) reported from Montréal, Quebec

    @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

  • zerojay
    Jaaaaaayyyyy (@zerojay) reported from Montréal, Quebec

    2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

  • kathym425
    Kathy M (@kathym425) reported from Montréal, Quebec

    @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

  • mlutteral
    martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Quebec

    Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

  • markdiez514
    M▼RKDIEZ (@markdiez514) reported from Montréal, Quebec

    @Videotron what’s going on with your internet wtf?!?!?

  • sumtimw0ng
    Khai. 💉💉 💉 😷 (@sumtimw0ng) reported from Montréal, Quebec

    Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

  • CoolopolisMTL
    Kristian Gravenor (@CoolopolisMTL) reported from Montréal, Quebec

    @videotron no internet here at my home in NDG. Please fix

  • IssaCheckmate
    Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec

    @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • fluxtrot
    Fluxtrot (@fluxtrot) reported

    @Videotron Also, the clock is ticking... I will check in every three hours to see what you are actually doing. A non-reply to my DM - I will assume you have done NOTHING (or trying to call that one one guy in India that knows his ****.

  • antistraightppl
    pomme (@antistraightppl) reported

    @80000divastrike we use videotron in my house but honestly it's just "bell but smaller and also the customer service doesn't tell you to go to hell when you contact them"

  • WinterBourneTO
    Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported

    @FreedomMobile @Videotron @Quebecor All im doing is trying to make you a better company but you seem to not give a **** about that and that fact is incredibly demoralizing when I care more about you than you do. I **** you not.

  • fluxtrot
    Fluxtrot (@fluxtrot) reported

    @videotron Your Internet service went down again... It's beyond silly at this point. You need to get your **** together! I hope it was that someone tripped on a wire... and NOT planned router update in the middle of the day... out-sourcing more things to India. YOU ARE MAKING IT VERY DIFFICULT to be a customer.

  • Captain_Crash83
    Paolo (@Captain_Crash83) reported

    Anybody currently having issues with Videotron?

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    So Bell, Cogeco, Videotron and CNOC wanted a cartel where everyone must be paying CNOC members to wholesale internet at affordable rates. **** CNOC. For Bell Cogeco, Rogers & Videotron to push this, they sure as hell want protection from another bundle player. No denying that.

  • Marigakaa
    ⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported

    @DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS

  • CaitBrakusmde
    Cait Brakus (@CaitBrakusmde) reported

    Hey everyone, I have Shinedown with Coheed and Cambria, From Ashes to New tickets available for tonight at Videotron Centre in Quebec City. Unfortunately I came down with something and I’m still under the weather, so I can’t make it. PM if interested

  • somaeck
    James Somaeck (@somaeck) reported

    The greatest concern RE: #eSim is that #Videotron has been absolutely silent on it. The forums are filled with crisp responses - "Not available, but we'll pass it up along the chain". That's not good enough in my view. It's not cutting-edge; it's not customer-focused. 8/9

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Bell, Telus, Videotron, Cogeco, Eastlink & SaskTel filed a joint #CRTC R&V: Part 1 Application for the Review and Variance of Telecom Decision CRTC 2025225, Mandatory Notification and Reporting of Major Telecommunications Service Outages