Vidéotron Outage Report in Laval, Quebec
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If you are having issues, please submit a report below.
The latest reports from users having issues in Laval come from postal codes H7G and H7N .
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
Problems in the last 24 hours in Laval, Quebec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
- Internet (60%)
- Wi-fi (18%)
- TV (8%)
- Total Blackout (7%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Laval, Quebec
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal
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Internet | 2 days ago |
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Montréal
|
Internet | 2 days ago |
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Montréal
|
Wi-fi | 7 days ago |
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Montréal
|
Internet | 9 days ago |
|
Montréal
|
Total Blackout | 10 days ago |
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Montréal
|
Total Blackout | 10 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Laval, Quebec
Latest outage, problems and issue reports in Laval and nearby locations:
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, QuebecWhen Videotron calls you to solve your problems, but actually doesn't lmao.
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, QuebecDon't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
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Kathy M (@kathym425) reported from Montréal, Quebec@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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Nick Chrysanthakopoulos (@NickChrysantha1) reported from Montréal, Quebec@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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Issa Sissoko (@IssaCheckmate) reported from Montréal, QuebecI switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Quebec@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Quebec@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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Sean Lloyd (@SeanLloyd93) reported from Montréal, Quebec@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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sbg4evr (@sbg4evr) reported from Montréal, Quebec@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, QuebecAnother internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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Tom (@dirtydinarzo) reported from Kirkland, Quebec@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Quebec@Videotron has the worst customer service.
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Badr S. Masri (@badrmasri) reported from Laval, Quebec@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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KitEdotca (@KittEdotca) reported from Westmount, Quebec@Videotron so, erm, you’re internet is down?
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Issa Sissoko (@IssaCheckmate) reported from Montréal, Quebec@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Chris 🔜 Canceled 🔜 Youtube B2B Twitch (@Toothpaste1077) reported@ItalStallion14 @Videotron I still have internet on half my **** its so ******
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Tanny (@Iamtannyp) reported@Videotron is there any information regarding an outage? I currently have no access in Montreal and cannot access your site
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Ann Lemieux (@ann_lemieux) reported@Videotron unable to call for tech support??? (514)
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Alberto Sasaki 🇧🇷🏴 (@SasakiAlberto) reported@Videotron internet not working in Montreal, Ahuntsic area H4N. Can't contact you and can't access your website either. This is a major issue as we are all stuck at home. Any ETA for a resolution?
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Hangry_Beaver (@HangryBeaver1) reported@Videotron is your network down? Wifi shows I’m connected but both iPhone and MacBook say I’m not connected to the internet. Tried resetting everything and still not working. Tried calling both customer service lines but all I get are busy signals??? Wtf?
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Ali (@Redondizou) reported@Videotron why have all your services stopped? Website not opening, neither is customer service number working
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Nexco Networks (@NexcoNetworks) reportedThere is a reported issue with @videotron internet connections that may be affecting connectivity and phone services. We will update as new becomes available to us!
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Andrew (@arotheram) reported@Videotron can you please let us know anything? Seem you have a major incident!
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Wahaj Uddin (cupid55) (@IamWajz) reported@PreferToRemain What’s wrong with Videotron? Even there phone lines are down
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Pepe Chavez (@jchavech) reported@Videotron Internet is gone here at terrebonne, your technical support lines are out too!? Are you guys having mayor issues? What’s your ETA to restore the service?