Vidéotron outages and service status in Laval, Quebec

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Vidéotron generated 3 outage signals in the last 24 hours around Laval, including 3 direct reports.
The most common problems reported in this area mention Internet, TV, and Wi-fi.
The most recent signal from this area was received Apr 30, 3:18 AM EDT.

Internet (83%)
TV (11%)
Wi-fi (6%)

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Time of day (EST)	Number of reports	Laval	Baseline
Apr 29, 9:40 AM EDT	0	0	0
Apr 29, 10:00 AM EDT	0	0	0
Apr 29, 10:20 AM EDT	0	0	0
Apr 29, 10:40 AM EDT	0	0	0
Apr 29, 11:00 AM EDT	0	0	0
Apr 29, 11:20 AM EDT	0	0	0
Apr 29, 11:40 AM EDT	0	0	0
Apr 29, 12:00 PM EDT	0	0	0
Apr 29, 12:20 PM EDT	0	0	0
Apr 29, 12:40 PM EDT	0	0	0
Apr 29, 1:00 PM EDT	0	0	0
Apr 29, 1:20 PM EDT	0	0	0
Apr 29, 1:40 PM EDT	0	0	0
Apr 29, 2:00 PM EDT	0	0	0
Apr 29, 2:20 PM EDT	0	0	0
Apr 29, 2:40 PM EDT	0	0	0
Apr 29, 3:00 PM EDT	0	0	0
Apr 29, 3:20 PM EDT	0	0	0
Apr 29, 3:40 PM EDT	0	0	0
Apr 29, 4:00 PM EDT	0	0	0
Apr 29, 4:20 PM EDT	0	0	0
Apr 29, 4:40 PM EDT	0	0	0
Apr 29, 5:00 PM EDT	0	0	0
Apr 29, 5:20 PM EDT	0	0	0
Apr 29, 5:40 PM EDT	0	0	0
Apr 29, 6:00 PM EDT	0	0	0
Apr 29, 6:20 PM EDT	0	0	0
Apr 29, 6:40 PM EDT	0	0	0
Apr 29, 7:00 PM EDT	0	0	0
Apr 29, 7:20 PM EDT	0	0	0
Apr 29, 7:40 PM EDT	0	0	0
Apr 29, 8:00 PM EDT	0	0	0
Apr 29, 8:20 PM EDT	0	0	0
Apr 29, 8:40 PM EDT	0	0	0
Apr 29, 9:00 PM EDT	0	0	0
Apr 29, 9:20 PM EDT	0	0	0
Apr 29, 9:40 PM EDT	0	0	0
Apr 29, 10:00 PM EDT	0	0	0
Apr 29, 10:20 PM EDT	0	0	0
Apr 29, 10:40 PM EDT	0	0	0
Apr 29, 11:00 PM EDT	0	0	0
Apr 29, 11:20 PM EDT	0	0	0
Apr 29, 11:40 PM EDT	0	0	0
Apr 30, 12:00 AM EDT	0	0	0
Apr 30, 12:20 AM EDT	0	0	0
Apr 30, 12:40 AM EDT	0	0	0
Apr 30, 1:00 AM EDT	0	0	0
Apr 30, 1:20 AM EDT	0	0	0
Apr 30, 1:40 AM EDT	0	0	0
Apr 30, 2:00 AM EDT	0	0	0
Apr 30, 2:20 AM EDT	0	0	0
Apr 30, 2:40 AM EDT	0	0	0
Apr 30, 3:00 AM EDT	0	0	0
Apr 30, 3:20 AM EDT	0	0	0
Apr 30, 3:40 AM EDT	0	0	0
Apr 30, 4:00 AM EDT	0	0	0
Apr 30, 4:20 AM EDT	0	0	0
Apr 30, 4:40 AM EDT	0	0	0
Apr 30, 5:00 AM EDT	0	0	0
Apr 30, 5:20 AM EDT	0	0	0
Apr 30, 5:40 AM EDT	0	0	0
Apr 30, 6:00 AM EDT	0	0	0
Apr 30, 6:20 AM EDT	0	0	0
Apr 30, 6:40 AM EDT	0	0	0
Apr 30, 7:00 AM EDT	0	0	0
Apr 30, 7:20 AM EDT	0	0	0
Apr 30, 7:40 AM EDT	0	0	0
Apr 30, 8:00 AM EDT	0	0	0
Apr 30, 8:20 AM EDT	0	0	0
Apr 30, 8:40 AM EDT	0	0	0
Apr 30, 9:00 AM EDT	0	0	0
Apr 30, 9:20 AM EDT	0	0	0
Apr 30, 9:40 AM EDT	0	0	0

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, and Laval.

City	Problem Type	Report Time
Montréal	Internet	7 hours ago
Montréal	Internet	7 hours ago
Montréal	Internet	7 hours ago
Montréal	TV	2 days ago
Montréal	Internet	5 days ago
Montréal	Internet	5 days ago

Nearby cities with recent reports

Montréal

6 recent signals

7 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

jyseerys (@jayseereyes) reported 11 minutes ago from Montréal, Quebec
@Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.
m@rie (@mtn_carnet) reported 15 minutes ago from Montréal, Quebec
@Videotron Service internet.
M▼RKDIEZ (@markdiez514) reported 16 minutes ago from Montréal, Quebec
@Videotron what’s going on with your internet wtf?!?!?
Sean Lloyd (@SeanLloyd93) reported 20 minutes ago from Montréal, Quebec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
Fha Gauthier (@voilalasoupe) reported 21 minutes ago from Laval, Quebec
Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.
Averwing Entertainment (@AverwingTTV) reported 28 minutes ago from Mont-Royal, Quebec
@Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭
martin lutteral 🇨🇦 (@mlutteral) reported 30 minutes ago from Montréal, Quebec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
David MacIntyre (@dave_mac609) reported 31 minutes ago from Montréal, Quebec
@Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.
HowYouDrouin92 (@HowYouDrouin92) reported 35 minutes ago from Laval, Quebec
@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.
sbg4evr (@sbg4evr) reported 37 minutes ago from Montréal, Quebec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
Jaaaaaayyyyy (@zerojay) reported 40 minutes ago from Montréal, Quebec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
Felipe PJ (@fjvost) reported 43 minutes ago from Montréal, Quebec
Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown
jyseerys (@jayseereyes) reported 43 minutes ago from Montréal, Quebec
@Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.
Issa Sissoko (@IssaCheckmate) reported 44 minutes ago from Montréal, Quebec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
Kristian Gravenor (@CoolopolisMTL) reported 44 minutes ago from Montréal, Quebec
@videotron no internet here at my home in NDG. Please fix
Cee (@CeeFor) reported 48 minutes ago from Montréal, Quebec
@Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.
Dan Carnelly (@dancarnelly) reported 49 minutes ago from Montréal, Quebec
So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.
Droussy 🎙🔥 (@DroussyBabe) reported 49 minutes ago from Montréal, Quebec
Fix this **** Now !! @Videotron #enjeuxmajeurs
Beth W (@bunnyette) reported 51 minutes ago from Montréal, Quebec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
Elephant Stone (@ElephantStoneHQ) reported 59 minutes ago from Montréal, Quebec
Anyone else having @Videotron internet issues?

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

John Meloche (@johnmeloche) reported 8 minutes ago
@Videotron you guys having issues?
Commissioner Miner (@fanCRTCProfling) reported 15 minutes ago
W/ wholesale we have CNOC members Distributel, Vmedia, Start, Ebox etc All owned by Bell, Rogers Videotron & Telus. What are they going to do here lock people into mobile-Internet bundles? Bundles to save 10$ off cruddy #CRTC service costs in 2yr contracts? A god send? Dunno..
Audrey Laurent-André (@CancerPrime) reported 17 minutes ago
@Videotron Hello, I still don't have access to the internet. Is it possible to tell me if the problem is at my place or part of a bigger outage please?
Max (@MightyMax44) reported 17 minutes ago
So I have RDS on my tv with videotron. But when I try to log in the webdiffusion with my RDS account it says I need to pay for rds? What ********?
Daniel (@MTLDaniel) reported 18 minutes ago
@Videotron city crews put my neighbor's cable on my property. he told me you're only showing up in two weeks to reconnect the service...does that mean it will be hanging from the post and hanging down onto my front lawn for that long?
🧡🇨🇦Scott R🇨🇦🧡 (@ScottRoyston) reported 20 minutes ago
@Videotron are you aware of issues with the helix TV service? Constantly freezing and losing connection. I am in the H8N area of Lasalle
Commissioner Miner (@fanCRTCProfling) reported 23 minutes ago
Bell, Telus, Videotron, Cogeco, Eastlink & SaskTel filed a joint #CRTC R&V: Part 1 Application for the Review and Variance of Telecom Decision CRTC 2025225, Mandatory Notification and Reporting of Major Telecommunications Service Outages
Sacha Lempka (@Sachtradamus) reported 23 minutes ago
Hey @Videotron , please fix your feed on the Golf Channel. It is supposed to be showing day 1 of the Ryder Cup and it is showing an old Documentary instead. Thank you in advance.
Rosemary Tiklé (@Rosemary_Tikle) reported 26 minutes ago
@Videotron We still don’t have internet service in Kirkland. No one at Vidéotron is answering the call.
Francis Taquin (@FrancisTaquin1) reported 27 minutes ago
" With Rogers shutting its 3G network on July 31 too, it’s likely that Freedom Mobile and Videotron’s 3G shutdown is related, since its wireless customers also roam on Rogers. “Starting July 31, 2025, one of our Canadian partners will begin shutting down their 3G network, beginning with the province of Quebec, as well as Ottawa, and it’s surrounding areas,” says Freedom Mobile. Recently, Rogers and Fido have already started cutting off working phones that were using its 3G networks, in what was deemed accidental. Rogers is also charging a $75 network fee if users continue to use 3G networks. "