Vidéotron Outage Report in Laval, Quebec

Problems in the last 24 hours in Laval, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Laval, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Laval, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	7 hours ago
Montréal	Internet	22 hours ago
Montréal	Wi-fi	6 days ago
Montréal	Internet	8 days ago
Montréal	Total Blackout	9 days ago
Montréal	Total Blackout	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Laval, Quebec

Latest outage, problems and issue reports in Laval and nearby locations:

• 
  Tom (@dirtydinarzo) reported 1 minute ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  Kathy M (@kathym425) reported 3 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Issa Sissoko (@IssaCheckmate) reported 7 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  Nick Chrysanthakopoulos (@NickChrysantha1) reported 8 minutes ago from Montréal, Quebec

  @fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

• 
  Sean Lloyd (@SeanLloyd93) reported 10 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  Badr S. Masri (@badrmasri) reported 12 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  Issa Sissoko (@IssaCheckmate) reported 18 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  m@rie (@mtn_carnet) reported 18 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  KitEdotca (@KittEdotca) reported 21 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 23 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  sbg4evr (@sbg4evr) reported 27 minutes ago from Montréal, Quebec

  @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

• 
  Elephant Stone (@ElephantStoneHQ) reported 33 minutes ago from Montréal, Quebec

  @MikeSidel @Videotron Sucks

• 
  Issa Sissoko (@IssaCheckmate) reported 33 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  Issa Sissoko (@IssaCheckmate) reported 34 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  khai (@sumtimw0ng) reported 35 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 40 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  Droussy 🎙🔥 (@DroussyBabe) reported 46 minutes ago from Montréal, Quebec

  Fix this **** Now !! @Videotron #enjeuxmajeurs

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 48 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  SalaUddin (@salauddinshah99) reported 52 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  Issa Sissoko (@IssaCheckmate) reported 55 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Meghann C (@Meghann_88) reported 6 minutes ago

  @Videotron I’ve reset my terminal and I can still only see one tv’s pvred shows when I should be seeing two. Please let me know how to fix this problem. Thank you

• 
  Joey Absi (@JoeyAbsi) reported 7 minutes ago

  Is it just me or @Videotron internet is #down? I am having problems with my #internet since 5 AM

• 
  DrDevil87 (@DrDevil87) reported 7 minutes ago

  @Silversnack @MarcPDumont @Videotron Same. My damn app on my phone / computer is ahead of the feed on my tv. Ridiculous.

• 
  Ankit something (@_nkyt_) reported 8 minutes ago

  @Videotron **** videotron, policies are disclosed about helix while canceling the service not while starting the service, worst ever

• 
  Hilary's Millinery (@HilaryMillinery) reported 9 minutes ago

  I have been a customer with @virginmedia since #videotron days and I'm done with your **** customer service. Picking and choosing who you want to respond to.

• 
  Ankit something (@_nkyt_) reported 10 minutes ago

  @Videotron policies are disclosed about helix while canceling the service not while starting the service, worst ever service

• 
  Jean-François Mezei (@jfmezei) reported 10 minutes ago

  @benklass I believe Rogers-Québécor network sharing is only in Québec. At least it was when it was originally announced. May have been expanded since. Not sure if there is network sharing in Ottawa (which is a suburb of Gatineau to Videotron).

• 
  Pascale (@Angelleena) reported 16 minutes ago

  @CTVMontreal You know there is a problem when you can't sign in to the CTV website with @videotron but only with a bell media account. This is not fair and I still pay for cable where CTV is with @Videotron. Everyone should have access in Canada to the CTV website.

• 
  Sluggy1x (@Sluggy1x) reported 19 minutes ago

  @Videotron wtf is happening with your wifi connection We need 0 ping for fncs

• 
  Dana Bader (@danabader01) reported 22 minutes ago

  @Videotron @douzepont My internet is down this morning still. It was showing a yellow blinking light and still not working!! @Videotron so frustrating with work on a 9am.