Vidéotron Outage Report in Côte-Saint-Luc, Montréal, Québec

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron Service internet.

@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.

@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

Hm, Videotron Internet is unstable tonight...

@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron has the worst customer service.

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

When Videotron calls you to solve your problems, but actually doesn't lmao.

@Videotron so, erm, you’re internet is down?

Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

@Videotron hi! Any idea when will the service be back in Laval?

@fagstein It annoys me that thanks to this pissing match, Videotron subscribers have trouble signing into Bell Media streaming content (i.e. CTV apps) that we pay for.

@Videotron My home phones are being bombarded with spam phone calls today all spoofing numbers. Driving me nuts, 8 calls in 20 mins. All with "bank security" crap. FIX THIS! #fraud

@niteshp80 @Videotron Same here. Helix internet and phone lines both down in DDO. Thought I was the only one. Was told it should be fixed by 2AM. It’s Saturday night and can’t even watch UFC @Videotron

@Videotron No, the call did not get cut, I was hung up on!! There's a huge difference, great gaslighting service though!

Spoke to someone very helpful and friendly about tech issues I was having with my internet provider. Gave them a perfect score on the customer survey. So glad I switched from Videotron/Rogers, which always sent me through the infinite circles of automated-response hell.

Apparently another major issue with Videotron’s Helix TV service in the Montreal area. IPTV is great until it doesn’t work.

@iceRK9 @isabellerivo A problem occurred about 3 months ago in Quebec with videotron, and the network was cut off for about 4 hours, and more than a million subscribers were affected by this outage I am not comparing between countries, i'm talking about the ways in which the regimes can take advantage

@anatolefp @Videotron @terezblackstar I live in cote-des-neiges too. Have same internet issue

@FirzanaSadik @Videotron @BTCollation Still no service?