Vidéotron Outage Report in Côte-Saint-Luc, Montréal, Quebec

Problems in the last 24 hours in Côte-Saint-Luc, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Côte-Saint-Luc, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Côte-Saint-Luc, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Wi-fi	4 days ago
Montréal	Internet	7 days ago
Montréal	Total Blackout	7 days ago
Montréal	Total Blackout	8 days ago
Montréal	Internet	8 days ago
Montréal	Total Blackout	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Côte-Saint-Luc, Quebec

Latest outage, problems and issue reports in Côte-Saint-Luc and nearby locations:

• 
  Issa Sissoko (@IssaCheckmate) reported 4 minutes ago from Montréal, Quebec

  @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

• 
  khai (@sumtimw0ng) reported 6 minutes ago from Montréal, Quebec

  Hm, Videotron Internet is unstable tonight...

• 
  Issa Sissoko (@IssaCheckmate) reported 10 minutes ago from Montréal, Quebec

  @sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 10 minutes ago from Montréal, Quebec

  @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

• 
  Issa Sissoko (@IssaCheckmate) reported 13 minutes ago from Montréal, Quebec

  @Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 16 minutes ago from Montréal, Quebec

  @Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 22 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  Tom (@dirtydinarzo) reported 26 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 29 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 31 minutes ago from Montréal, Quebec

  @Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

• 
  Kathy M (@kathym425) reported 31 minutes ago from Montréal, Quebec

  @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

• 
  Sean Lloyd (@SeanLloyd93) reported 35 minutes ago from Montréal, Quebec

  @Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

• 
  Issa Sissoko (@IssaCheckmate) reported 39 minutes ago from Montréal, Quebec

  @Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

• 
  m@rie (@mtn_carnet) reported 45 minutes ago from Montréal, Quebec

  @Videotron Service internet.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 48 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  Badr S. Masri (@badrmasri) reported 50 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 50 minutes ago from Montréal, Quebec

  @Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

• 
  Issa Sissoko (@IssaCheckmate) reported 51 minutes ago from Montréal, Quebec

  I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?

• 
  KitEdotca (@KittEdotca) reported 51 minutes ago from Westmount, Quebec

  @Videotron so, erm, you’re internet is down?

• 
  martin lutteral 🇨🇦 (@mlutteral) reported 57 minutes ago from Montréal, Quebec

  Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sterling Cohen (@sterling_cohen) reported 20 seconds ago

  @Videotron People with power outages running their generators still had internet and wifi your telling me with power back on you guys can’t fix your internet get good Vidéotron…..

• 
  MIKAËL (@MSQUARED2_M2) reported 3 minutes ago

  @Videotron Still no phone & internet in the Montérégie… Any ETA as to when full service will be restored? Thank you

• 
  Sterling Cohen (@sterling_cohen) reported 3 minutes ago

  @Videotron Bell is just superior clearly bell didn’t go out at all during the outage

• 
  Jeremy (@FeathyWap) reported 12 minutes ago

  @Videotron Bell never went out, we better be compensated

• 
  daadi daadi (@a_dewal0000) reported 14 minutes ago

  @Videotron Services still down in H7N. 🙁

• 
  Rio V Libero (@RioLibero) reported 16 minutes ago

  @Videotron still down in Kirkland

• 
  curi00sa (@L0uraG) reported 18 minutes ago

  @endeezed @Videotron Two days -we never lost power and still no wireless. Is it time to switch back to bell….?

• 
  NickDarius 🚹 (@meletakos) reported 23 minutes ago

  @Videotron Still down H3M. Came back online yesterday for about 30 mins and nothing since

• 
  Seb Charb (@Charby666) reported 24 minutes ago

  @lepage33 @Videotron It's gonna be 3 days without internet now in H7R. The best internet network my ***. Maybe we should switch to Bell.

• 
  Candice Laflamme (@laflamme530) reported 25 minutes ago

  @Videotron No internet, helix tv, landline in LaSalle. My neighbor has Bell service & he does have cable tv & internet !!?! When he had electricity, he never lost his Bell service. Very frustrating for us Videotron clients.