Vidéotron Outage Report in Côte-Saint-Luc, Montréal, Quebec

Problems in the last 24 hours in Côte-Saint-Luc, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Côte-Saint-Luc, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Côte-Saint-Luc, Quebec

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Laval, Mercier, Longueuil, La Prairie, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Montréal	Internet	2 days ago
Montréal	Internet	3 days ago
Montréal	Wi-fi	8 days ago
Montréal	Internet	10 days ago
Montréal	Total Blackout	11 days ago
Montréal	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Côte-Saint-Luc, Quebec

Latest outage, problems and issue reports in Côte-Saint-Luc and nearby locations:

• 
  M▼RKDIEZ (@markdiez514) reported 5 minutes ago from Montréal, Quebec

  @Videotron what’s going on with your internet wtf?!?!?

• 
  Cee (@CeeFor) reported 7 minutes ago from Montréal, Quebec

  @Videotron @DjBlaster Interesting. We’ve dealt with Videotron maybe 3 times as potential customers and every time we’ve had agenda flat out refuse to speak English. Even when we get telemarketing calls, when I say I don’t speak French they just say “ok bye” and hang up. Always a bad experience.

• 
  Dan Carnelly (@dancarnelly) reported 8 minutes ago from Montréal, Quebec

  So @Videotron tech support no longer 24/7 but now only from 9am? Wow, it’s just like living back in France. Got to take time out of work to get anything done.

• 
  Felipe PJ (@fjvost) reported 10 minutes ago from Montréal, Quebec

  Anybody else out of wifi internet? Seems to be an issue with @Videotron and @BellMediaPR on the east coast... #internetdown

• 
  Elephant Stone (@ElephantStoneHQ) reported 11 minutes ago from Montréal, Quebec

  Anyone else having @Videotron internet issues?

• 
  jyseerys (@jayseereyes) reported 12 minutes ago from Montréal, Quebec

  @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

• 
  lawrence bass (@lbass007) reported 12 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported 12 minutes ago from Montréal, Quebec

  Wthhh @Videotron why is my txting not working 😡😡

• 
  Fha Gauthier (@voilalasoupe) reported 14 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  David MacIntyre (@dave_mac609) reported 16 minutes ago from Montréal, Quebec

  @Videotron Three times in the last month you have needed to send a technician to my house to fix my internet and TV, and the same issues keep reoccurring. Internet has been AWOL since last night and TV signal weak. This is absolutely unac-*******-ceptable. Disgraceful. Do better.

• 
  lagarto malo 🦎 (@lagarto_malo) reported 23 minutes ago from Westmount, Quebec

  @pmarriott @Videotron It seems spotty this morning, short periods of outage then back to normal.

• 
  jyseerys (@jayseereyes) reported 26 minutes ago from Montréal, Quebec

  @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

• 
  Katelyn Thomas (@katelynvthomas) reported 27 minutes ago from Westmount, Quebec

  I am convinced the person who voices videotron’s automated customer service line is Chandler Bing’s dad.

• 
  Joseph Valenti (@BrokrBindr) reported 34 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  Bitten Pnpple 🍍 (@EL_Loso) reported 36 minutes ago from Longueuil, Quebec

  I hope Videotron fix my home internet ASAP

• 
  courtney (@conicoletti) reported 43 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  Amanda (@wild_one1998) reported 43 minutes ago from Montréal, Quebec

  @Videotron Both cable boxes in the house went down last night, and are still down now

• 
  Kathy M (@kathym425) reported 44 minutes ago from Montréal, Quebec

  @Videotron Thank you for the explanation. Unfortunately, I'm now going to have to pay for another service to be able to access my favourite shows. No savings for me 🙁

• 
  summer the fighter (@SummerrWoodss) reported 57 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  sbg4evr (@sbg4evr) reported 60 minutes ago from Montréal, Quebec

  @Videotron is service down? No Helix, no tv or internet access

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Peepee Poopoo (@PeepeeP09727232) reported 7 minutes ago

  @maelgraham @YanVxnom @Videotron Fizz is videotron bro. I'm on fizz and my internet is down

• 
  M. Bundy 🦑🐬 (@MitchellBundy) reported 7 minutes ago

  Videotron's having some backbone issues in Montreal. Looks like their DNS servers are down. I'm using Cloudflare's 1.1.1.1 DNS service in my network permanently now, since @Videotron doesn't seem to care to notify their customers when they have downtime.

• 
  Sophie-Anne B. (@SophieAnneB) reported 7 minutes ago

  Videotron down in Gatineau. How am I supposed to work?

• 
  L. V. Birdsong (they/them) (@LVBirdsong) reported 7 minutes ago

  @Videotron Not only did my Internet go down but my phone as well - I have never felt so cut off. I had contacted Videotron a few days ago to say my connection has been unstable lately and they brushed it off as "not on their side." What a joke.

• 
  Nico (@NakedRaptor) reported 9 minutes ago

  @Videotron i swear ive been complaining about you more often this year than the number of times ive used youre internet drop one more time, PLEASE, so i can fkn go to another service already

• 
  shawn (@hey_its_me_2020) reported 10 minutes ago

  Add Google’s DNS if your #videotron is down.

• 
  Ken Quinn (@kwquinn) reported 11 minutes ago

  @mayq2012 @Videotron @francoislegault There's a major outage going on. So even if you reached Videotron you'd likely end up in voicemail hell and no further ahead. All I can say is be patient.

• 
  #GoHabsGo (@Rahrakwasere) reported 17 minutes ago

  @Videotron So that explains why your customer service/ tech support phone lines dont even ring when we call?

• 
  andrew quenneville (@AndrewTechDude) reported 17 minutes ago

  @Videotron even my phone LTE is down

• 
  John Xydous (@johnxydous) reported 21 minutes ago

  @CommentsMia @Videotron Hang on, taking out the trash....