Rogers Outage in Lincolnville, Ontario

@RogersHelps we currently have no internet L6A postal code! Please help. I know it is busy but 2 ppl working from home and 2 kids in school. Thank you!!!

Switched my cellphone service from @TELUS to @Rogers because Rogers gave me a deal and Telus couldn't.

@RogersHelps internet seems to be down in Richmond Hill

Man. @RogersBiz website is so bad. I’m trying figure out info so that me and Mia can do hardware upgrades but it won’t let me. @Rogers you’re making it really hard to spend my money with you.

@RogersHelps please please help. I live in south AJAX and the internet is so very weak. I am trying to work from home during this pandemic but can even do my skype calls. I have your best modem and very expensive unlimited internet package. Please please help

@RogersHelps been having lots issues with our internet service here in Stouffville this past month. Continued outages almost everyday. I’ve called in a few times and granted I got a few days credit but this is completely unacceptable. Not a happy customer

@RogersHelps WiFi is down again 2x this week

I agree that #internet speed and service is bad in my residential area in York Region. @RogersHelps @FidoSolutions @Fidomobile are NOT cooperative when having to solve #internet issues.

@RogersHelps what terrible customer service. I called to do a hardware upgrade and the first guy steers to me to a decent phone for $0 for my 4 plans. 3rd person take $0 and makes it $550 plus activation.

@SimonOstler 💯. Have called @RogersHelps to inquire about deactivating voice. Crazy bad.

@koodo @RogersHelps Jessica, a kind and polite customer service rep from @RogersHelps has set up an appointment for me with @Rogers to talk about moving my 3 numbers from @koodo @TELUS. @koodo you have some customer service catch up to do!

@RogersHelps Ignite tv sucks... frozen screens... pixelated fuzzy picture sometimes... black screen when you’re watching sporting events... the tv upstairs doesn’t connect anymore. So sorry I have to pay for this crappy service

@RogersHelps Rogers ignite is down at my parents home and we’ve been on hold for 30 minutes and counting for a “live agent”

Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

@Rogers Having problems with Smart Home Monitoring Weiser Smart 10 door lock. Says Jammed works great. Love to know how to reset!!!

Not impressed with @RogersHelps today. Service in @cityofmarkham has been spotty for the whole day!!! #unsatisfiedcustomer

@RogersHelps Awesome. "Best you can do is tomorrow at noon. Total outage for up to 36 hours and a customer for 20+years. Time to shop around.

@RogersHelps Help. My rogers ignite not working. Can't watch the Raptor game

@BuNdOAVFC @RogersHelps Time for Canada to open the market up like in the US & other countries, more competition needed with #Internet #Cable #cellphones You name the current big boys just arent customer friendly to who pays their salaries

@Sportsnet @Rogers The purest example of taking the series down to the wire. Wow - what a finish!

@RogersHelps I lost service for about 3 minutes with my ignyte TV during this game 7. Please make sure this doesn't happen again My stress levels are already high #Raptors #RogersTv

@JayBeeGooner @ThisCrazyTrain @RogersHelps Doubt she has a 5G critical network US military phone, but if she does you nailed it.

@mmaggiewongg @Rogers Two weeks!!! Holy shit!! That's two weeks too long. Unacceptable

@Romcan2 @Rogers Because retrenching a broken cable is expensive and throwing wire is a quick fix.

@RogersHelps Call was clear but certainly not professional... A delay when answering and odd they wouldn't know I am an existing customer..

@RogersHelps please advise whether there’s an issue with Ignite TV in Newmarket, ON. Our tv is frozen and none of your suggestions online have worked. Thanks

@emma1370 @RogersHelps Our only option is Rogers. We tried going to bell but they want $40 more a month for the same package and slower internet speeds, were already paying $100/month for this broken ass service

**** you and your shitty ******* internet @RogersHelps I hope your company goes bankrupt in 30 different ways. My internet should not be dropping every 15 minutes your a multi billion dollar company get ur shit together wasteyutes

@RogersHelps I think you have the wrong twitter handle! It should be #RogersDoesntHelp or #RogersDoesntCare because the service you just gave me on the phone from a MANAGER was SICKENING. #Ontario needs more ISPs - hurry up #Bell & get me #FTTH! #lies #furious #BadCustomerSupport

@Rogers customer service is absolutely terrible

@RogersHelps @Spartan_Ghost_1 "Coming soon" is not a date or time frame. 4 weeks - 6 months is not really acceptable. All you do is tweak a radio driver ... this could be done by software at this point and released minutes after it is sent from OEM. QC is good but not like this. You're adding to the problem.

@RogersHelps any idea why when I tape a show it freezes during playback and locks the whole TV down

@Carloumanati @Bell @Rogers @CBC I’ve heard both versions with male and female singers. It’s a bad song, but banning it is 1984 type garbage.

@RogersHelps Yes I was not expecting such a lengthy delay 4 yr help. Seems ROGERS couldn’t keep up BF. I stopped trying. Thx

@RogersHelps This store definitely seems to have a team that actually cares about the customer experience.

Just experienced the worst as rudest customer service at @Rogers store in #MarkvilleMall. I can’t believe how poorly I was treated. #NeverAgain

@RogersHelps This is the problem, when Rogers won't hookup our street because it's not profitable, we get left out. If we are identified as one of these areas why can't we be given a unique plan that can allow us the access the internet like our neighbours 1km down the road.

@RogersHelps I have no internet connection. Please help

Hey @Rogers your wifi is shit

@RogersHelps I have an appt booked for monday....its just really impressive concerige service when i cannot go to a rogers store and replace a broken part...instead i have to wait 3 days to have a tech drive out

@Rogers fix your cable every channel is messed up

Anyone else in #Newmarket lose their cable just now? @RogersHelps #Rogers #Cutthecable soon as service sucks

@RogersHelps are you currently having service interruptions in Thornhill area? If so, do you know the ETA when it will be back up and running?

@RogersHelps Why is my internet connection so incredibly shit?

@RogersHelps It all comes down to the non waivable $149 install for ignite tv I'm not paying it! Bell is waiving their fee

@RogersHelps Sincere apologies - I was looking at the usage of another user on the account. Mine is almost used. Thanks for the help. I’ll top up. Apologies for the ‘tude!

another @bell service call tomorrow with the onus on me to follow up with billing and customer service... @rogers you should beat them here and get us connected on #IGNITE

Hey @Rogers - get your shit together. Shut off internet because you guys screw up. Then say it’s restored and still no internet.

@RogersHelps Hi. After 2 days without service disruptions they’re back at an awful rate. I need a technician visit ASAP please

@RogersHelps $149 connection fee! Never!!!

@RogersHelps @leiflvr Nah, your service is down in multiple locations

Man that is a piss off... Stream was going well... We had a few new followers, talking too. Good games going.... @Rogers acting up again with my upload speeds... Download is fine.. Upload is complete crap again after being fixed early weekend >.>

@RogersHelps You’re welcome! I never click any links or give any information. Just wanted you know that this was going on.

@RogersHelps No Thanks! I'm done after several decades of problems

@CircularLogic89 @RogersHelps Maybe they need to figure that out instead of screwing those in the rural areas who don't have the same options as our urban neighbours but still have the same issues under this Pandemic

@CircularLogic89 @RogersHelps @RockDust101 For over a decade I have been asking both @Rogers and @Bell when unlimited, high-speed internet was coming to our area. Multiple times I've gotten something like "we will be sending a crew up to set the groundwork for installation within 6 months" it has never happened.

@AnwarKnight @Rogers Rogers and Bell are the worst!

@RogersHelps And your original announcement didn't specify limited packages. Or list who wouldn't get the help.

Help! My 91 year old Nonno recently got a new phone and when he tries to call out it always results as busy (no matter the number he dials). He really wants to connect with family and loved ones during this time. Any help is appreciated. 🙏🏻 @RogersHelps

@bradiems @RogersHelps One issue with regards to cellular is that cellular bandwidth is vastly more limited than broadband data. That surge in cellular data usage by lifting those data caps could cripple the networks.