Rogers Outage in Whitchurch-Stouffville, Ontario

@RogersHelps Ignite tv sucks... frozen screens... pixelated fuzzy picture sometimes... black screen when you’re watching sporting events... the tv upstairs doesn’t connect anymore. So sorry I have to pay for this crappy service

@RogersHelps Rogers ignite is down at my parents home and we’ve been on hold for 30 minutes and counting for a “live agent”

Wow does @RogersMediaPR @RogersBiz ignite is HORRIBLE internet and TV service. Rogers - You suck! Guess who doesn’t care if they get a Rogers Radio job😂

Tell me how I have a credit hit from @Rogers and I have never been a customer nor have I ever wanted to be... So how the hell do I have a hard credit inquiry from them.... Such a scam.

Dear @Rogers @TELUS @Bell , You're the big three. You guys can literally be good people and provide ACTUAL Unlimited Data with absolutely no slow downs. Please make it a thing as it'd probably help everyone in Canada. You're making people pay so much for literally nothing.

@MDMGeek Yeah one would think. And @RogersHelps it’s down again. I ran an errand. Came back. Down down down.

I’m ready to cancel all our services @RogersHelps I want answers as to why our internet drops throughout the day. I have a request into support. I’m watching my text for an answer. We’ve had a few too many street wide outages. It also drops intermittently.

Hey @RogersHelps this is the second time in about 2 weeks that I had to report an outage. That’s not best practice pro-active customer service. Your IVR is also extremely poorly organized.

@Rogers Having problems with Smart Home Monitoring Weiser Smart 10 door lock. Says Jammed works great. Love to know how to reset!!!

@YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers

Not impressed with @RogersHelps today. Service in @cityofmarkham has been spotty for the whole day!!! #unsatisfiedcustomer

Whether you like @FadooBobcat or not, he was their “day 1” employee & it’s disturbing that @Rogers has no regard for their talent It also pisses me off that #BlueJaysCentral hires washed up, American, has-beens to plop beside poor beleaguered @SNETCampbell #HireCanadians

@RogersHelps One problem had been solved. Working on the next one

@RogersHelps I am having one of the worst customer service interactions ever. Your representative can't determine when a 2 month trialservice started which I want to cancel and I can't log on to your website to access my account

@RogersHelps I’m x third party employ with Rogers, they removed the discount, and when I called to say ok stop my services I’m changing to bell they said stay and we will give you 30% both of the cx service agent lied to me my bell is getting higher and higher every month,

Are you kidding me @rogers - i wait on hold to only get disconnected when finally reaching an agent. I don’t like getting lectured on how to fix a very unstable internet connection by IVR. Someone should have called me immediately back. They did not!!!!’

@RogersHelps Awesome. "Best you can do is tomorrow at noon. Total outage for up to 36 hours and a customer for 20+years. Time to shop around.

@RogersHelps Help. My rogers ignite not working. Can't watch the Raptor game

@BuNdOAVFC @RogersHelps Time for Canada to open the market up like in the US & other countries, more competition needed with #Internet #Cable #cellphones You name the current big boys just arent customer friendly to who pays their salaries

@Sportsnet @Rogers The purest example of taking the series down to the wire. Wow - what a finish!

@Romcan2 @Rogers Because retrenching a broken cable is expensive and throwing wire is a quick fix.

@Rogers @RogersHelps We are STILL having problems with our internet. We did all the tests you suggested. It's not our problem. YOUR modem, when connected directly to a laptop is 1/2 the Gig we are paying. #FixThisIssuePlease

@RogersHelps Call was clear but certainly not professional... A delay when answering and odd they wouldn't know I am an existing customer..

@RogersHelps please advise whether there’s an issue with Ignite TV in Newmarket, ON. Our tv is frozen and none of your suggestions online have worked. Thanks

@Rogers customer service is absolutely terrible

@RogersHelps MTV channel now working, just a black screen... please help!

It’s Saturday and Habs are blacked out outside of @candiens_MTL region. Not even on @Rogers. Horrible. #HNIC

@RogersHelps @Spartan_Ghost_1 "Coming soon" is not a date or time frame. 4 weeks - 6 months is not really acceptable. All you do is tweak a radio driver ... this could be done by software at this point and released minutes after it is sent from OEM. QC is good but not like this. You're adding to the problem.

@RogersHelps any idea why when I tape a show it freezes during playback and locks the whole TV down

@Carloumanati @Bell @Rogers @CBC I’ve heard both versions with male and female singers. It’s a bad song, but banning it is 1984 type garbage.

@RogersHelps Yes I was not expecting such a lengthy delay 4 yr help. Seems ROGERS couldn’t keep up BF. I stopped trying. Thx

@RogersHelps This store definitely seems to have a team that actually cares about the customer experience.

Just experienced the worst as rudest customer service at @Rogers store in #MarkvilleMall. I can’t believe how poorly I was treated. #NeverAgain

@RogersHelps This is the problem, when Rogers won't hookup our street because it's not profitable, we get left out. If we are identified as one of these areas why can't we be given a unique plan that can allow us the access the internet like our neighbours 1km down the road.

@RogersHelps I have no internet connection. Please help

@RogersHelps Is there a service interruption in the Maple, Ontario area? TV and home internet stopped working about 30mins ago.

@RogersHelps I have an appt booked for monday....its just really impressive concerige service when i cannot go to a rogers store and replace a broken part...instead i have to wait 3 days to have a tech drive out

@Rogers cables out at my place on Steele’s ave and your phone lines are down

@Rogers fix your cable every channel is messed up

@RogersHelps any issues with your cable tv now?? Pic is pixelated and spotty sound in all channels. Any one else having this problem #rogerstv

Anyone else in #Newmarket lose their cable just now? @RogersHelps #Rogers #Cutthecable soon as service sucks

@RogersHelps Yes cable and internet is still down

@RogersHelps my Rogers cable and internet hasn’t been working since 6:30. I understand you have outages due to the weather but can I get an ETA on service? I live near Dufferin and Rutherford in Vaughan, Ontario.

@RogersHelps my Rogers cable and internet isn’t working. I understand you have outages due to the weather but can I get an ETA on service? I live near Dufferin and Rutherford in Vaughan, Ontario.

@RogersHelps are you currently having service interruptions in Thornhill area? If so, do you know the ETA when it will be back up and running?

@RogersHelps It all comes down to the non waivable $149 install for ignite tv I'm not paying it! Bell is waiving their fee

@JustinTrudeau how come a PAL is not legal form of ID in the province of Ontario? RCMP issues it but banks and national telecom @Rogers do not accept PAL. Can you talk to @fordnation. Other than passport and birth certificate it is the most stringent standard.

I want an in-depth article with @BringerOfRain20 by someone who has never had any affiliation with @Rogers the #BlueJays, the Colluder @MarkShapiro or #PuppetBoyAtkins

@RogersHelps Sincere apologies - I was looking at the usage of another user on the account. Mine is almost used. Thanks for the help. I’ll top up. Apologies for the ‘tude!

@Rogers any update on esim support?

@RogersHelps I already contacted support and they said they could send a technician Friday. That’s a joke

A @RogersHelps representative dropped by our office a few minutes ago to sell us on Rogers Fibre service. I guess she wasn’t aware that we had Rogers Fibre installed three weeks ago, ordered in August.

@RogersHelps Doesent help

@RogersHelps hey question for you I have the super sports pak with Cogeco why is ohl games not shown in HD. Cogeco says its a Rogers issue. Please let me know

@BenGoldenthal @Rogers @Bell Bell is no better especially when the weather is bad

@RogersHelps I have used Crave, Netflix and YouTube from my phone to Chromecast with no issues like this.

@ReaperDieDieDie @Rogers SHIT WAIT I FORGOT TO GET RID OF THE IMAGE FOR A REF OF WHAT TO SAY HAHDJJS

@RogersHelps All Ignite services have been down for almost an hour, on hold on phone for 15. Rogers needs to acknowledge and address an outage in Whitby.

@RogersHelps seems all of our IPTV went down. “Trouble loading” error, subscription required message on every channel when we have top tier package, and looooooong please wait messages. All systems including eero reboot. Not a connection or data issue. Still have 800Mbps down

@RogersHelps pretty sure there is an outage in High Park. 77 quebec.