Rogers Outage in Whitchurch-Stouffville, Ontario

@Rogers Having problems with Smart Home Monitoring Weiser Smart 10 door lock. Says Jammed works great. Love to know how to reset!!!

@YRP @AMBERAlertONT You spend millions of taxpayer dollars to set up any system to help the community. Not burden it. Its also clear there was no coordination with @TELUS, @Bell, @Rogers, etc when developing the system since same message is delivered different number of times for different providers

Not impressed with @RogersHelps today. Service in @cityofmarkham has been spotty for the whole day!!! #unsatisfiedcustomer

Whether you like @FadooBobcat or not, he was their “day 1” employee & it’s disturbing that @Rogers has no regard for their talent It also pisses me off that #BlueJaysCentral hires washed up, American, has-beens to plop beside poor beleaguered @SNETCampbell #HireCanadians

@RogersHelps One problem had been solved. Working on the next one

@RogersHelps I am having one of the worst customer service interactions ever. Your representative can't determine when a 2 month trialservice started which I want to cancel and I can't log on to your website to access my account

@RogersHelps I’m x third party employ with Rogers, they removed the discount, and when I called to say ok stop my services I’m changing to bell they said stay and we will give you 30% both of the cx service agent lied to me my bell is getting higher and higher every month,

Are you kidding me @rogers - i wait on hold to only get disconnected when finally reaching an agent. I don’t like getting lectured on how to fix a very unstable internet connection by IVR. Someone should have called me immediately back. They did not!!!!’

@RogersHelps Awesome. "Best you can do is tomorrow at noon. Total outage for up to 36 hours and a customer for 20+years. Time to shop around.

@RogersHelps Help. My rogers ignite not working. Can't watch the Raptor game

@BuNdOAVFC @RogersHelps Time for Canada to open the market up like in the US & other countries, more competition needed with #Internet #Cable #cellphones You name the current big boys just arent customer friendly to who pays their salaries

@Sportsnet @Rogers The purest example of taking the series down to the wire. Wow - what a finish!

@Romcan2 @Rogers Because retrenching a broken cable is expensive and throwing wire is a quick fix.

@Rogers @RogersHelps We are STILL having problems with our internet. We did all the tests you suggested. It's not our problem. YOUR modem, when connected directly to a laptop is 1/2 the Gig we are paying. #FixThisIssuePlease

@RogersHelps Call was clear but certainly not professional... A delay when answering and odd they wouldn't know I am an existing customer..

@RogersHelps please advise whether there’s an issue with Ignite TV in Newmarket, ON. Our tv is frozen and none of your suggestions online have worked. Thanks

@Rogers customer service is absolutely terrible

@RogersHelps MTV channel now working, just a black screen... please help!

It’s Saturday and Habs are blacked out outside of @candiens_MTL region. Not even on @Rogers. Horrible. #HNIC

@RogersHelps @Spartan_Ghost_1 "Coming soon" is not a date or time frame. 4 weeks - 6 months is not really acceptable. All you do is tweak a radio driver ... this could be done by software at this point and released minutes after it is sent from OEM. QC is good but not like this. You're adding to the problem.

@RogersHelps any idea why when I tape a show it freezes during playback and locks the whole TV down

@Carloumanati @Bell @Rogers @CBC I’ve heard both versions with male and female singers. It’s a bad song, but banning it is 1984 type garbage.

@RogersHelps Yes I was not expecting such a lengthy delay 4 yr help. Seems ROGERS couldn’t keep up BF. I stopped trying. Thx

@RogersHelps This store definitely seems to have a team that actually cares about the customer experience.

Just experienced the worst as rudest customer service at @Rogers store in #MarkvilleMall. I can’t believe how poorly I was treated. #NeverAgain

@RogersHelps This is the problem, when Rogers won't hookup our street because it's not profitable, we get left out. If we are identified as one of these areas why can't we be given a unique plan that can allow us the access the internet like our neighbours 1km down the road.

@RogersHelps I have no internet connection. Please help

@RogersHelps Is there a service interruption in the Maple, Ontario area? TV and home internet stopped working about 30mins ago.

@RogersHelps I have an appt booked for monday....its just really impressive concerige service when i cannot go to a rogers store and replace a broken part...instead i have to wait 3 days to have a tech drive out

@Rogers cables out at my place on Steele’s ave and your phone lines are down

@Rogers fix your cable every channel is messed up

@RogersHelps any issues with your cable tv now?? Pic is pixelated and spotty sound in all channels. Any one else having this problem #rogerstv

Anyone else in #Newmarket lose their cable just now? @RogersHelps #Rogers #Cutthecable soon as service sucks

@RogersHelps Yes cable and internet is still down

@RogersHelps my Rogers cable and internet hasn’t been working since 6:30. I understand you have outages due to the weather but can I get an ETA on service? I live near Dufferin and Rutherford in Vaughan, Ontario.

@RogersHelps my Rogers cable and internet isn’t working. I understand you have outages due to the weather but can I get an ETA on service? I live near Dufferin and Rutherford in Vaughan, Ontario.

@RogersHelps are you currently having service interruptions in Thornhill area? If so, do you know the ETA when it will be back up and running?

@RogersHelps It all comes down to the non waivable $149 install for ignite tv I'm not paying it! Bell is waiving their fee

@JustinTrudeau how come a PAL is not legal form of ID in the province of Ontario? RCMP issues it but banks and national telecom @Rogers do not accept PAL. Can you talk to @fordnation. Other than passport and birth certificate it is the most stringent standard.

I want an in-depth article with @BringerOfRain20 by someone who has never had any affiliation with @Rogers the #BlueJays, the Colluder @MarkShapiro or #PuppetBoyAtkins

@RogersHelps Sincere apologies - I was looking at the usage of another user on the account. Mine is almost used. Thanks for the help. I’ll top up. Apologies for the ‘tude!

@Rogers any update on esim support?

another @bell service call tomorrow with the onus on me to follow up with billing and customer service... @rogers you should beat them here and get us connected on #IGNITE

Hey @Rogers - get your shit together. Shut off internet because you guys screw up. Then say it’s restored and still no internet.

@RogersHelps Hi. After 2 days without service disruptions they’re back at an awful rate. I need a technician visit ASAP please

@RogersHelps $149 connection fee! Never!!!

@RogersHelps is there any known outage in the Thornhill area right now? Basically lost internet after a power outage and no amount of power cycling is fixing it

@RogersHelps my internet is being so slow I can barley load a photo. I even restarted my router. Is there problems with the wifi in the newmarket area

@RogersHelps Respectfully I’m not interested in another update - the ‘updates’ over the last 11 months have not resulted in the cables hanging from my trees being removed. Going to keep retweeting this each week until it gets resolved. Seriously like wtf guys?

@RogersHelps hi. TV and Internet down again. My phone number on our account is 9052955908 we r in the markham area

@shonna_74 @RogersHelps So far, there isn't one. This has been an intermittent 2+ year issue. They cleared some stuff on their end which usually fixes things for a bit at least.

@RogersHelps Then fix your shitty ass WiFi and I wouldn't have to. I don't need your advice.

@RogersHelps wow 40 min in to Handmaids Tale and my pvr started to reboot. Too bad nobody thinks to schedule these updates for the middle of the night. Now when I go to watch it on demand I can't fast forward the first 40 min because you don't allow that #nocommonsense

@RogersHelps Sigh still waiting for @Rogers to address issue. @RogersHelps Doubt you'd be able to help other than provide pre-scripted responses. To reiterate @Rogers should be doing quality service systems testing regularly & when u see an outage address it instead of waiting for a complaint

@RogersHelps I was on the phone with one of your reps for over 30mins & was told he couldn’t help me. Complete run around & waste of time. Not for the 1st time I have the worst experience with your “service” reps. I will find service & help somewhere else. It’s exhausting dealing with y’all

😡 @Rogers @RogersHelps customer service remains the worst by far. Another horrible customer service experience with them just now, makes me even more happy I switched to @Bell

@RogersHelps Already called ur customer service line cuz internet connection cut out repeatedly making DM help, an epic fail. Clearly y'all just respond with scripted responses or you would've picked up on that info. @Rogers knew of area outage. Fix it. Don't need a day 6 of this.

now that i no longer work for @rogers, and am not violating their social media policy,,, lets talk abt how trash of a company they are! these ******* backwards af and most reps are incapable! if ur calling in b prepared to be transferred a minimum of 5 times b4 solving ur problem

@RogersHelps I have a good rule to never report feedback that won’t be constructive. I always appreciate the position of the folks at the call center of store so I do want to give good and useful feedback

@JamesGarrod7 @Rogers Feelsbad.. I was 15 points off too bad we had no rotations 4 games in a row 😃 but looking forward for future tournaments