Shaw Outage in Anmore, Metro Vancouver Regional District, British Columbia

@Shawhelp I'm spoken to your tech support many many time and they can't help me. Your custom service will not help. Maybe time to speak to @TELUSsupport or @Bell_Support would help me on a New Client Account! #shaw

@ShawInfo my elderly mother has been have internet problems for months. Finally Shaw says they will send a new modem. Oops! They ordered the wrong one and now have to wait even longer. Wont allow us to pick it up ourselves! #Shaw #poorservice

@Shawhelp your whole guide system is down. Nothing but channel labels. No program time listings at all.

Super annoyed with @Shawhelp So bad with customer service. Just hung up on me.

@Shawhelp I’m having an issue with sound. It drops off for a second or 2 intermittently. Does not occur when watching streaming services as I type this it has happened twice in 30 seconds. Any idea? Yes just happened 2 more times. :(

@Shawhelp my internet and tv went down suddenly. Hopefully it will be up again by morning.

@wingsnation @ShawInfo We just moved into a new neighbourhood, #Telus never ran service into it so we are stuck with using Shaw... Today I used Shaw's call back service, they called back in 20 mins, recording said I was in "Position 1" in the queue and it still took 1 hr 15 min to speak with someone.

@ShawInfo your company provides some of the worst customer service I have ever encountered from any company in any service sector. 3 weeks now and my wi-fi issues can't be fixed. Impossible to speak to anyone on the phone or get the right person to come fix the problem.

@Shawhelp is there an outage in Vancouver? At a time when it's most needed your internet is v unreliable

@Shawhelp our picture is pixelating and the wait time on the phone is 1 hour. Please help now.

@Shawhelp can someone please call me as a truck just knocked a cable down in front of my house. 3970 cedar drive Poco. 6947628993. Doug

Shame on you, @ShawInfo @Shawhelp 🤬 poor internet for weeks, when The scheduled visit day arrive, the techs didn’t show up! Worse than that, is rebooking the visit for next week! Worst customer service ever 🤡

Honestly, Telus sending me an email saying “you’re on the best network in town - way better than @ShawInfo/@FreedomMobile’s” makes me want to switch from Telus... attack ads, wtf?

Hey @Shawhelp is internet down in poco?

@Shawhelp hi i wonder i always has problem with my bills

@Shawhelp @lostinvention I seem to be having issues in Vancouver. About 50% of websites don’t load.

Darn it, internet connection. Hey @Shawhelp is there an issue in North Vancouver? My modem won't go past the green flashing stage.

@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

@dougielelouch @TELUS @ShawInfo I'm with you. Every day my system fails. For top $$$$$ I want service.

@Shawhelp hey, my blue curve app keeps kicking me to a screen saying my gateway is offline. It's not. It's been like this for at least a week. Is this a known issue?

@Shawhelp any reports of glitchy service in Langley bc area?

@Shawhelp @ShawInfo @Shawhelp Shaw Sucks. It's that simple.

@Shawhelp I have lost port forwarding. Apparently after I activated BlueCure. Now it is no longer on the modem but on the BlueCurve app or Blue curve cloud? I chatted with the BlueCurve chat app person and they didn't know. Help!!

@Shawhelp My box is showing no IP. I have unplugged my box from power and the cable waited a minutes and then plugged back in. Can you help?

@Shawhelp Any update on this ongoing issue?

@CanadianPooch @Shawhelp I get 1000 down, and my up is supposed to be 25 but it's nowhere near that

@CanadianPooch @Shawhelp I have it bridged to a router but it's not any better. I'm also connected by Ethernet, my download is amazing but upload is garbage

@Shawhelp Telephone and TV dead since 2 days ago. our3# 236-420-4099's either been hacked or your error. PLEASE help?