Shaw Outage Report in Anmore, Metro Vancouver Regional District, British Columbia

You did it again @ShawInfo @Shawhelp Cable and Internet are not working again. You are the most #Unreliable #Network

@Shawhelp Just sent a you a DM, trying to hook up our new TV box but can’t access any channels and the only online chat is with sales, not technical support. Already tried refreshing the channels with no luck.

@Shawhelp hi, our internet is going down frequently today and has been spotty all week. Are there any known issues that could be causing this? Thank you.

@Shawhelp I’m trying to move my service and I don’t have answer from you. I booked to move for Dec 23, and still waiting. I talked to 7 different agents and no answer. Your service sucks.

@DaveBeFit @TELUS @Shawhelp We don’t/can’t get fibre so they aren’t that motivated to help.

.@Shawhelp I’ve spent over 3hrs, transferred between 5 agents on chat. Called, transferred, forwarded to FREEDOM mobile (WTF?) for activation, re-dialed Shaw 5-6 times. ALL THIS TO ACTIVATE A NEW SIM. Your warehouse sent cars to wrong address.

@ShawInfo Internet down on Halston Court, Burnaby. Is there an issue?

@Eastlink @EastlinkSupport Hey @Shawhelp I hope you’re paying attention here. We could really use your service in North Delta!

Just like that. My home internet is down and i was just about to finish my movie. Thanks @ShawInfo

@ShawInfo always a waste of time... Never ever fix any problem.. When are you guys are going to help me??

@ShawInfo moving your service is an impossible mission. I had to talk to 8 different agents, and finally they gave me another appointment. 1 month to move the services. #wfh and #studingfromhome with you is almost impossible. Your service is really bad.

@ShawInfo @Shawhelp Hi there, you canceled your tech appt this am an hour after they were supposed to be here and after an hour plus with different people in Support the earliest reschedule is 4 days from now, no internet etc...#move booked long time ago, #nothappy #Shaw

I have had by far the worst customer service experience w: @ShawInfo, I would never recommend.

@Shawhelp I sent a DM last evening at 6pm about my cable not working, I have not heard back ...

@Shawhelp is there a service issue I’m Vancouver? My internet is out...

@Fidomobile I have multiple phones on my account. One of them was offered 20GB for $50. Another was offered 15GB for $90. Live chat wasn't able to help me get the good offer applied to all my lines. Can you help? If not I'll be exploring @ShawInfo Mobile.

Wow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎

@Shawhelp - my internet fiber gig plan sucks. disconnected 25 times Ina day. U tech fixed it and worked for 15 days. Again loses connection every now n then. I work from home. Hampering my work. Tech is scheduled for May 10. Should I close my work till then?

@Shawhelp are you guys having phone/internet issues in greater Vancouver??? Both my phone and internet are down at my business

@Shawhelp is there an outage in Vancouver? My internet keeps dropping out. Getting frustrated withthese constant disruptions in service.

@Shawhelp No need for a DM, seems like a weird thing to need for an outage report. The point of twitter is to be public. If you wish to deal with things privately perhaps a public forum was a poor choice? Coincidentally out again, since 1:25pm and ongoing.

@Shawhelp This has been going on for months. I have spent hours in the phone. Days. Weeks and months have gone by sbd not one person has fixed my issue.

@TheJourneyGenie @freespiritus @Shawhelp I have just internet that went from 50 to 70 with no notice I called them and demanded they cancel my service Then they got a manager to talk to me and gave me 10 times faster speed for 59 99 and 3 months free I was paying 70 for internet that was 39.99 3 yrs later I pay 99

@Shawhelp I was just told your billing and enterprise team are gone for the day. I was supposed to get a phonecall this morning so im not sure how you can help me tbh

@Shawhelp Wifi down and was told by your customer service that an old modem was put in by Shaw. My debit machine won't work until a technician comes to update your old modem. Why am I having a hard time getting confirmation as to when they are coming????

@ShawInfo @Shawhelp I'm so frustrated. Our business line got disconnected. I've spoken to 4 different customer service/billing representatives and nobody can tell me why? I was promised a call back today and nothing....!

@Shawhelp @MikolWelham We complain and nothing is done. I mentioned the speed (or lack thereof) of my newer cable box, and nothing was done. You come off like a caring company in public, but privately you’re socking it to us and not giving good customer service. 😡

@Shawhelp Aaaaand no answer. Typical - look like you care, then do nothing when the customer is still unsatisfied.

My mom is WFH and she has had to use two sick days already. How is this acceptable? There has been no urgency shown to help us get our services back. What kind of company is this? @Shawhelp

@ShawInfo I’ve spent hours on the phone trying to get help with my account. Either the agent says they’ll call me back or I get cut off. I never get a call back. Why can’t @ShawInfo do their job and assist me with my account?