Shaw Outage Report in Port Moody, British Columbia

@Shawhelp a tech wasn’t able perform our install during our scheduled appointment last week and Shaw didn’t reschedule my port out - now my internet is down. I’m WFH and need connectivity. Help!

@Shawhelp Nope, ever since I upgraded my service that's all been fine.

Hey @TELUSsupport . Just got #PureFibre. My @Shawhelp modem is at the curb. One problem. I can see another account in my profile. I can stop their WiFi & reboot their modem. Fun. Can someone reach out? Tried calling now but apparently not 9PM close as stated. Thx.

@Shawhelp For the records, day 1 no cable or Internet service from Shaw. #worsecustomerservice #badcablecompany

@Shawhelp Just the one box and it's wireless (Bluecurve). The problem only arises on recordings, not with real-time broadcasts.

. @VMediaTV my service was disconnected 18days before actual date.I’ve been internetless for 24+ hours.Response is it’s in @ShawHelp hands now. I’m stuck trying to work during hard times and can’t. Poor service and would not recommend either isp.

@stephenbraverm1 @Jen_Newsted @Shawhelp I could use an upgrade for my internet too. Never seems to get around to do this though.

@Shawhelp this Bluecurve PVR is crap. Trying to rewind or fast forward recorded shows is near impossible. It freezes & jumps forward erratically, plus the dropping of sound while watching recordings I messaged you about a few days ago is still happening. Please fix this!

@jackhayter @Shawhelp Just spoke to someone at support, they said that we have an outage in the area. I also live in the West End.

I change my internet provider Telus to Shaw on the 15 Feb 2020. Shaw said we fill a form and send it on the 24 Feb 2020, but the Telus said there is no request from Shaw. @Shawhelp @ShawInfo @TELUS . Please talk to each other guys I need a solution. It is your miscommunication.

@Shawhelp my cable does not run properly , freezes and I have no sound. I have tried to unplug and restart to no effect . Please help

There’s nothing like watching a really intense scene in a movie and getting the notification that your bandwidth isn’t enough or you’re having connectivity issues @Shawhelp, every night this week. I’ve had uninterrupted service for over 10 years and now this.

@Shawhelp hi my modem seems to be down 😣

Cancel your sports cable packages people. @Shawhelp @TELUS @TELUSsupport @BellMediaPR @RogersHelps @TSN_Sports @Sportsnet

Great. @ShawInfo cable tv down and next available support is next Saturday. No tv for a week would be okay, if I was at school, but it’s Spring Break!!! Time to rethink cable tv and go interwebby.

@angelastamour @TELUSsupport @Shawhelp Looks like it's being handled. They are escalating because it seems like quite the technical issue. Fun times! 🤓

I will not delete this message until my problem resolves. @Shawhelp

@Shawhelp I delete my account number in the tweet thank you to warn me. I send a direct message. I hope my issue will be resolve soon.

Dealt with Shaw for forty yrs and thought would give Telus a try on a new service. BIG MISTAKE ! Mon. I called C/ S they told me they would call me in 48 hours or less to deal with problem. No call. @TELUS @Shawhelp Telus customer service offshore. Shaw is in Canada.

@adymitruk @Shawhelp cable technology is limited they can't provide symmetrical speed and shaw is the worst provider price/bandwidth wise in Canada.

@ShawInfo internet and tv down in bc portmoody.

What happened to the days of actually giving a **** about ur product and ur clients and customers? I thought you cared I thought you gave a damn about what makes a company’s customers be proud of it but evidently you just give a damn about money @ShawInfo. What a ******* sad day

@Shawhelp @togonymmot On hold with chat for over an hour with this problem too. Not acceptable.

@Shawhelp Why is your internet down

@H2obabie74 @Shawhelp My internet is down. (Plessis)

@Shawhelp issues with nhl ci ch 621 feed stopped working awhile ago

@chubberly16 @ShawInfo Really hoping the CRTC puts the kibosh on this one. For Cable TV & Internet I could understand, but for telecommunications, this is really bad. Also, Radio/TV stations as there's a limit to how many they can have in a single market.

@ShawInfo As a Shaw customer, I’m very disappointed with the news. I’ve been happy with my Shaw service for years and now you’re handing all your customers over to Rogers?!

@Shawhelp Is there a service problem in the Courtenay area? My tv service is down. Internet is OK

I can’t believe you guys let bullshit Rogers buy you out. Crazy. Absolutely crazy @ShawInfo. You guys were the last good large independent Canadian company but now unfortunately you’ll become garbage just as Rogers is. I can’t believe u just ****** ur entire loyal customer base.