Telus

Telus Outage Report

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours

The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Telus Outage Chart 07/06/2025 17:00

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Telus compensate me for the outage?

The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Live Outage Map

The most recent Telus outage reports came from the following cities: Vancouver, Midland, Scarborough, Nanaimo, Edmonton, Victoria, Etobicoke, Calgary, Chisasibi, Sturgeon County, Sherwood Park, Grande Cache, Vernon, Burnaby and Winnipeg.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaMidland Internet
CanadaScarborough Internet
CanadaNanaimo Internet
CanadaEdmonton Wi-fi
CanadaVictoria Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • mike00617140414 Canada=Becoming Authoritarian Rapidly? Noooo! (@mike00617140414) reported

    @CityNewsTO @Bell just fu*king sux ***! Cancel CRAVE, do anything to NOT Support Telus, Rogers and Bell!! They are watching the government assault Canadians over and over.

  • TankiesFTW Graf von Zippilen Correct Commentary (@TankiesFTW) reported

    @AmazingZoltan For phone landlines and Internet services: search the Internet for reviews. And remember: DON'T go with Big Providers like Bell, Telus, and Rogers (which now includes Shaw). Their customer service and technical support #STANK!

  • EamonHoey Eamon Hoey (@EamonHoey) reported

    @JimboStanford @AkshayAnchor @CTVNews Jim The DST was designed to fund, Bell, Telus, Rogers, CBC, and CTV. The history of the DST serves to ask why did the CRTC continue to support and industry of monopolist who take from the pockets of CDN workers.

  • LallyAd LallyA (@LallyAd) reported

    @Bell_Support bell I love y’all’s holding music @tatemcrae something tells me bell slay’s 👊 with the fastest 5G speed and LTE and better customer service then @TELUSsupport Telus holding music is so **** it’s sounds like they went on eBay and hired some idiot.

  • SteveCoville Steve Coville 🇨🇦 (@SteveCoville) reported from Hornepayne, Ontario

    @hendrikpape @phillstaf @Bell That's a wild looking map. You would never think it with Telus's coverage

  • LallyAd LallyA (@LallyAd) reported

    Dear @Bell_Support and @Bell please bring your fibre service to BC your guys mobility is way better then @TELUSsupport even tho yall use a ran. But please bring yalls home service to bc lower mainland all Telus enjoys doing is screwing there customers over.

  • j0elpeters Joel-Peter Carm (@j0elpeters) reported

    @hiimjade @coxbusiness @CoxComm Jade, I had to cancel with Telus after just signing for another 2 years because the new place we move to on Sunday, doesn't have any form of service from them. I understand how you feel

  • salishcanuck Kessy (@salishcanuck) reported

    Only 10 more months until I can leave @Rogers and their terrible cell service behind for good. I’m so sick of sitting here trying to find reception while watching @TELUS or @Bell customers stream a whole movie or sports game.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @pozpiggy86 @koodo @TELUS Did they inform you of any esclation process? Make you aware escalations exist? Did they tell you that after taking your money and getting no service that the #CCTS can aid you to get your money back or other? Did they even acknowledge the existence of the CCTS?

  • pozpiggy86 Chris P Bacon (@pozpiggy86) reported

    @fanCRTCProfling @koodo @TELUS Yes... They got my first month up front. It's beyond frustrating that their customer service is beyond terrible, and apparently, they can't be bothered to do their damn job then say "we are not responsible, even for negligence" and just brush you off. #CRTC

  • pozpiggy86 Chris P Bacon (@pozpiggy86) reported

    @fanCRTCProfling @koodo @TELUS Not sure, but I do NOT appreciate cancelling my old internet on the promise that I would be activated today, only to have today come and no activation occurs. Customer service can only tell me that they'll submit a request, and that I just have to wait. #CRTC

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @pozpiggy86 @koodo That's a sign of your new @telus service to come, with anything your get from Telus. Record it, complain... Isn't Telus the one that charges people 200$ if their tech shows up and no one is home? You have a no-show tech.

  • Sharpie780 Dozey (@Sharpie780) reported

    @iamterryevans I’ve had it with Telus. Their TV boxes have gone to ****. My contract is almost up and I’m done it’s so frustrating.

  • CHItraders CHItrader (@CHItraders) reported

    $TRU $TU TELUS And TransUnion Launch Branded Call Display In Canada To Combat Call Fraud And Boost Customer Trust With Verified Business Identity

  • CorleoneDon77 DonCorleone77 (@CorleoneDon77) reported

    $TRU $TU Telus and TransUnion launch Branded Call Display in Canada Telus (TU) is partnering with TransUnion (TRU) to implement Branded Call Display, or BCD, a solution that enables participating businesses to showcase their identity on incoming calls to Telus mobility subscribers. BCD will provide TELUS customers with rich call content, including business name, logo and reason for the call on the mobile display to identify incoming callers. When combined with end-to-end call authentication, secure branded calling helps protect consumers from fraud. The partnership builds upon Telus and TransUnion's collaboration history.

  • IanDSeggie Ian Seggie (@IanDSeggie) reported

    @Shawhelp We are getting fibre optic serviced to house home this month. The optic cable is owned by fibre connect. Telus has been first offer us service (much cheaper and faster). Do you have plans to offer the same or similar? We want fibre & who here gets here first gets our buisiness. Thank you.

  • gidsmomp Loreen Wilson (@gidsmomp) reported

    @TELUS The last time I lost my internet for 4 days you decided I should have to call you back for a credit and I still on hold for an hour and a half and gave up this time. You better fix it

  • jwd7150 anticanadainG.bettmen (@jwd7150) reported

    So get this telus has treated to cut my cell service of if I dont pay $100 dallors by the 29th of this month even though those greedy jerks know im on long-term disability that doesn't pay much and they're not even willing 2 put me on an affordable cell plan 4 ppl on disability!!

  • Sour_ranch SJ (@Sour_ranch) reported

    @TELUSsupport I have Telus pure fibre network and just moved to the new address and absolutely okay to continue with Telus. The technician came on Saturday and confirmed that they do not have fibre network in this new building. Spoke to Crystal in customer support dept..

  • kittykat4512 Linda L Sear AKA: ''Kat Mom'' (@kittykat4512) reported

    Well, I don't know what happened with this Cloud Star TV, based here in Edmonton. Because we've both been home all day and they never did call us like they were supposed to today about making an appointment to have their home services switched over from Telus! Not impressed.🤨🤔

  • MatGagnonTech Mat Gagnon (@MatGagnonTech) reported

    @evonthego @Tesla Could be the Telus network

  • smellier420 Rick O'Shea (@smellier420) reported

    @TELUSsupport @TELUS As a long time mobility customer, I have come to expect better service than what I just received. Never have I been treated so rudely as a customer. I'm honestly flabbergasted by what just occured.

  • smellier420 Rick O'Shea (@smellier420) reported

    @TELUSsupport I have been deceived by a sales agent and the customer service rep I just spoke to told me @TELUS would rather I return the device and cancel service as opposed to honouring the agreement that was offered to me. They actually hung up on me when I requested a manager

  • AmissSaaa Abhi Chandra (@AmissSaaa) reported

    Hey @TELUSsupport — just found out there's a $150 cancellation fee buried in a long contract I was never clearly told about. I was never informed verbally, and this feels super shady. Can you explain why this wasn't disclosed upfront? #Telus #HiddenFees #UnfairBilling

  • garrow_elaine Elaine Garrow (@garrow_elaine) reported

    @VancouverRiseFC @TELUS Service sucks no English no Canadians o. Service calls you suck

  • garrow_elaine Elaine Garrow (@garrow_elaine) reported

    @TELUS Fix my landline instead of planting a tree

  • RobertLHeureux Robert L'Heureux (@RobertLHeureux) reported

    @TELUS I’ve been contacted twice by a representative in the past days to get me back as a customer. If you want me, have someone that speak fluently in English or French. He wasn’t friendly and the promo was too good to be true.

  • RueNahcMohr Rue Mohr🇨🇦 (@RueNahcMohr) reported

    A business in Gibsons is on day 11 with @TELUSsupport , trying to get their static ip addresses back after @TELUSBusiness decided to just change them with no notice. For 11 days with all their remote tunnels broken, @telus offered a $100 credit. Not cool!

  • manitoulinmagic Shannon McMullan✨  & 🦋 (@manitoulinmagic) reported

    So apparently @TELUS took over the company that installed a security system at 1 of our properties. When asked to send a technician to resolve an issue, they informed us that they are unable to do so. Isn't this fraud if they accept monthly payments but fail to provide service?

  • DerenUnder Invictus (@DerenUnder) reported

    @shawinfo Shaw/Rogers has to be the worst company I have ever had to deal with. I have spent hours on hold waiting for customer service, hours dealing with customer service and my bill is still screwed up. I tell everyone I know, as bad as Telus is, Shaw/Rogers 10x worse.