Telus Outage Report
Why is my Telus service not working?
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Telus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Telus compensate me for the outage?
The recent Telus outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Telus if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Telus has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (3%)
Live Outage Map
The most recent Telus outage reports came from the following cities: Edmonton, Surrey, Montréal, Burnaby, Boston Bar, Victoria, New Westminster, Coquitlam, Donnacona, Vancouver, Calgary, Halifax, Nanton, Blind Bay and Castlegar.
| City | Problem Type | Report Time |
|---|---|---|
 Edmonton |
Internet | |
| Surrey |
Internet | |
| Montréal |
Internet | |
| Edmonton |
Internet | |
| Burnaby |
Internet | |
| Boston Bar |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Oil City Dynasty
(@OilCityDynasty) reported
@kirst_alyssa @TELUS I will like every anti- @telus tweet you ever post. Awful company.
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Artsy Fartsy / Commission status: Open
(@RingofFaya) reported
@Beavs Same issue with Telus and after like 6 months of this buffoonery we switched to Shaw
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miss Em 🇨🇦
(@athenakitty1) reported
@TELUSsupport I received the “gift” TV from @TELUS I’ve call the support center for help setting it up including asking why my system keeps freezing. @TELUSsupport does not help setting up the tv. I’m not sure what else to do?
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Nitya
(@IyerNitya07) reported
@Shawhelp Extremely disappointing. No Internet for 3 days because of outage. Customer service cooly tells to cancel service if that's what we want. Without any Internet customers are still asked to pay $300 for cancellation when they decide to choose a better service like Telus.
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Michelle Green
(@Michell19798718) reported
@Rogers wow Rogers way to lie.. I’ve been a loyal customer for years…months ago @TELUS offered me to come back but I stayed with you after a perk of $10/month data for Apple Watch for 24 months but I was billed for it then told it was an error from employee so I must pay goodbye
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KellyBragg
(@kel_bragg) reported
@littlebighorn81 @kirst_alyssa @TELUS I can't speak to a rep let alone yell at one. And I'd never do that anyway.
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Jing Jiang ✨
(@Ginger_Crystal) reported
Telus promotion agents = scammers. They could change your contract if you don't hang up on their calls for being polite. And even customer support cannot change the contract back. We need more internet companies to compete in Canada.
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Mike 🇨🇦🇨🇦
(@Mike_AJ_Henry) reported
@ItsDeanBlundell @Rogers They’re all horrible Telus Rogers and Bell, Fido has been fantastic and tek savvy when I used them years ago. The big three can suck it
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David Walker
(@MartySchurman) reported
@em616 @TELUS Sure was. Zero service issues. I should mention I’ve since switched to Virgin Because the Costco kiosk offered me a bunch of Costco gift cards when I needed a new phone. Zero issues there either and still cheap (relatively)
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Dustin Maatman
(@maatmandjc) reported
@kirst_alyssa @TELUS 3) In the AB areas that we are in Telus has the best coverage, yes it’s concerning that the customer service isn’t working for you but I would say please find a way to look at resolving this because the other suppliers are worse
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Burnaby Exposed
(@BurnabyExposed) reported
At the recommendation of @ICBC, I have just filed a report with the RCMP regarding the driving/parking of the @TELUS/@TELUSSupport technician, and have forwarded the file # + copy of incident report to a TELUS manager I was in communication with.
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Burnaby Exposed
(@BurnabyExposed) reported
If @TELUS/@TELUSSupport does not fix the tape, I will contact the RCMP and request a mischief charge be filed against the tech who did it.
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Tony
(@omegamoose) reported
@TELUSsupport I’m not the one cancelling my service with Telus…
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Mitch Dul
(@mitchdul) reported
@kirst_alyssa @TELUS Will the service be ok out in rural areas if you travel?
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Burnaby Exposed
(@BurnabyExposed) reported
But that's fine. Since @TELUS/@TELUSSupport don't want to cooperate and simply MOVE their vehicle forward SO I CAN GET OUT AND TO MY APPOINTMENT, I will call @ICBC to file a complaint on their driver, as well as call a TOWING COMPANY to have their driver's truck towed away.
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Re Boot
(@rebo0ot) reported
@kirst_alyssa @TELUS @JustinTrudeau promised to lower cellphone bills back in 2019 - I’m still waiting. Never happened, not going to happen.
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jamaal rashid
(@RashidJamaal) reported
@TELUS is Telus having issues with their network today?
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jamaal rashid
(@RashidJamaal) reported
@TELUS Is Telus having issues with phone services ?
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Alden Darby
(@Pic6Darb) reported
I’ve never heard a phone company tell a customer that’s been paying them for years that they can’t come buy a new phone from them @TELUS
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EDM Jake Paul
(@KennyJamess) reported
@kel_bragg @kirst_alyssa @TELUS Or do you have X gigs at high speed and then it slows down after that
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richard
(@richardwfrank8) reported
@TELUSsupport very frustrating dealing with Telus ! Always over an hour wait and the call back never calls you back! How is this possible for a phone company to not answer the phone….
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Alden Darby
(@Pic6Darb) reported
@TELUS is the worse no cap. Been a customer for years. Go to upgrade my phone they say I can’t. And they don’t know when I can. I said “so if I were to break my phone I can’t come in Telus to buy a new one” they said no not from us…….
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Rosa Rotundo
(@RotundoRosa) reported
@MenaMauro @TELUS Have to agree with you Mena, worse service ever.
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ay
(@whonilay) reported
@TELUSsupport have I ended up in mess from mess???moved from Rogers to Telus on 11th July, SIM card shipped, billing started but no sim till today. So now paying for week for a service which I don’t even have it as if you don’t know without sim unfortunately I can’t use my phone!
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Hank
(@take_it2theHank) reported
@B_I_G___D @kirst_alyssa @TELUS You get more than 2 GB but it slows to a crawl. On the plus side you’ll never get overage charges and texts/calls still work fine.
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John Francis 🌻🇨🇦🧡
(@johnefrancis) reported
@stevenchase the facts don't really align behind "oligarchic gatekeepers" being the problem in telecom and air travel. Is he suggesting that Bell, Telus, Air Canada, Westjet are "oligarchic" ? We know about Rogers. We know about "regulatory capture and excessive lobbying influence"
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Supercal
(@canadiancal30) reported
@Pic6Darb @TELUS That's messed up and I'm sorry you're dealing with that. I've used their sub-company Koodo since 2008 without any issue at all. Perhaps a swap?
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Amélia - Octavia Burnwood
(@BurnwoodAmelia) reported
@kelly_ques After one day at Telus company. They were supposed to give e training and the guy who was placed as trainer was under qualified and clueless to every damn question I asked.
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PaRhAm
(@PaRhAmTvL) reported
@FidoSolutions Wow unbelievable! After a whole day without network/service and trying to talk to fido customer service about when credits get into your account, they ghost you like you are nobody! That's how you lose customers... Hello @TELUS
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Steve Laffin
(@OilEsks) reported
@kirst_alyssa @ChrisAkins2 @TELUS This - all the providers are so terrible at one time or another. I’ve felt badly ripped off by each of the big three, and doubled back around to Telus - who are actually doing much better this time around… so far