Telus outages and service status in Cloverdale, British Columbia
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Full Outage Map
- Telus generated 0 outage signals in the last 24 hours around Cloverdale, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Cloverdale, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cloverdale, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Live Outage Map Near Cloverdale, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Burnaby, Langley, and New Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
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Internet | 13 days ago |
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Surrey
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Internet | 14 days ago |
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Surrey
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Internet | 29 days ago |
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Surrey
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Internet | 1 month ago |
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Surrey
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Internet | 1 month ago |
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Surrey
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Internet | 1 month ago |
Community Discussion
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Telus Issues Reports Near Cloverdale, British Columbia
Latest outage, problems and issue reports in Cloverdale and nearby locations:
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@PaulthePedalist We had to ditch Telus for Shaw and so far, it’s good. Their service is better.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@2muchcoffee4me @BretInVancouver @TELUS Yep. And it’s just poor client care. Because I’ve had issues since we got it. And I’ve tried but half the people I talk to don’t understand what I am saying. I don’t need to be told how wifi works. I need troubleshooting beyond google. They are so busy assuming I am confused.
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Kim (@LuvKimber) reported from Surrey, British ColumbiaSo after another 58 minutes on the phone with @TELUS and 47 of that on hold…I get another technician sent to my House…but I have to wait another 4 days and no Manager from @TELUSsupport even bothered to pick up…is it just me?? Or does this happen to every long term customer???
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Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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Jen Robbins (@jenxrobbins) reported from Surrey, British Columbia@TELUSsupport @cycnet I got a notification saying the Telus network is temporarily not available
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Jamie Billingham (@jamiebillingham) reported from Surrey, British ColumbiaSo @PurolatorHelp Says that it’s not up to them to find the phone even though the delivery confirmation came to me they say it’s up to @TELUSsupport to solve the problem and of course Telus says it’s up to Purolator to try and locate the phone that was delivered to wrong address.
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mike blackmon (@MikeyBlackmon) reported from Burnaby, British ColumbiaWow so after 3.5 hours trying to help my parents switch to @ShawInfo and having a tech come out to their house, but they didn’t, and talking to the loyalty team @Shawhelp, they will be going back to Telus, haven’t seen service like this ever, and time for me to switch as well 👎
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Oladada (@whourDaDa) reported from Burnaby, British ColumbiaOne of @TELUS representatives lied to get me to sign to a 2 year deal now I will have to pay 1000 to cancel your service.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@NoLogsNoCrime I will try this. We had Telus internet, too. But my strata won’t let fibre and Telus makes the other service useless so you’ll upgrade and we couldn’t run the business so we had to switch. Pretty sure that’s not solved so no going back.
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섹시한 핫도그와 박근혜와(커미) (@yeoncomi) reported from Maple Ridge, British ColumbiaWhy ******** 5g plans and cheap phone plans are only ******* available to businesses Rogers bell telus they have better deal for the businesses
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Trevor (@uniontrevor1975) reported from New Westminster, British Columbia@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
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Marcrake (@Marcrakee) reported from Burnaby, British Columbia@TELUS Roses are red Violets are blue My internet is down Can't work at all
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F3L!C!A S!LVA (@FreakyFelicia) reported from New Westminster, British ColumbiaAfter months of being unable to find Sons of Anarchy on any streaming service in Canada including FXnow... @TELUS has finally blessed me with all 7 seasons on demand with FXnow. Now I dont have to suffer through all the scratched disks at the library
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Captain Tom E. Foote (@captainfoote) reported from Surrey, British ColumbiaFor 8 business days - I have had the worst customer experience with @TELUS and @TELUSsupport - Anyone win yet?
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John Duong Nguyen(“Anu RA”) (@JNcustoms) reported from Surrey, British Columbia@NortonSoft Telus is compromised got hijack for my pin before even getting to use it. Neighbor has access to my phone now posing as me wtf. Please advise...“HA!”©™Deploy&Desist.N0W
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DaleCadeau (@DaleCadeau) reported from Delta, British Columbia@GlobalBC As a member of Telus Life Plus, I am jumping no queues. All medical procedures I receive are outside of Telus & are in the MSP “lottery” to receive health care. I don’t have a family Doctor so how can keeping me out of visiting emergency or walk in clinics hurt the system?
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Vik Saggu (@VancitySaggu) reported from Burnaby, British Columbia@FlossYourTooth Wtf what’s this on Telus?
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#IndianStatus531 (@BlueCedarAngel) reported from Burnaby, British ColumbiaThere has been a lot of theft on our Gitxsan Indian Reserves due to drug dealer invasion. I have #Ring and @TELUSsupport Security because both are lousy. No parts for Ring flood lights; and Telus doorbell constantly has problems 😩 Bands are useless with nepotism & no ed.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@hurrrdurrr @juliekrobe I mean, Copeman still exists, though owned by Telus now so not entirely. Also, you know full well the Canadian health care system would treat her and presumably she’s got travel insurance.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reportedTELUS Digital ran 90,000 simulations training contact center agents with ElevenLabs voice AI. Result: 20% faster onboarding. Early signs of lower turnover. Then they deployed an ElevenAgents voice agent to proactively call newly activated internet customers in their first 90 days. Outcome: customers who got the proactive call were less than half as likely to cancel within 30 days. Let me translate that into a number most contact center leaders will recognize. If you're running a telco with 100,000 new activations per quarter and a 15% 30-day churn rate — that's 15,000 customers churning before they even form a habit. Cut that rate in half with a proactive voice AI call and you're retaining 7,500 additional customers per quarter. At $50/month average revenue per customer over a 24-month average lifecycle, that's $9M in preserved revenue per quarter from a single proactive AI workflow. This is the number that shifts the conversation from "AI pilot" to "AI mandate." Three things are worth noting about the TELUS/ElevenLabs model: **1. They kept humans in the loop for complexity.** ElevenAgents handle high-volume routine calls and route complex or sensitive issues to human agents — who receive better-qualified interactions. The human workload improves in quality, not just quantity. **2. The agent training use case is often bigger than the customer-facing use case.** 90,000 simulations means new hires have practiced situations they might not encounter in their first 6 months of calls. That preparation is invisible on a dashboard but shows up in first-call resolution and escalation rates. **3. TELUS Digital is now a preferred implementation partner, not just a customer.** That's a distribution signal. Enterprise contact center operators trust vendors who can show they've operationalized the technology themselves. At Ender Turing we track enterprise CX deployments closely. The pattern from the last 12 months is clear: the organizations getting results aren't running bigger pilots. They're moving production workloads incrementally — starting with high-volume, low-variance use cases like proactive onboarding calls — and building from that baseline. 90,000 training simulations. 50% churn reduction. These aren't beta numbers. They're the new competitive baseline. If your team is still in the "exploring voice AI" phase, that baseline just moved.
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FreedoMan (@advisors_abcz) reported@FinnStockinger Interestingly, Telus is one of the first telecoms to establish a quantum network.
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Playoff-Jim (@DiabloPick) reported@wyattd09 @TELUS @Rogers Big mistake they are a **** company
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Henry (@Henryys_33) reportedAlready been with telus for a while now. Because **** @Rogers
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Salty Cracker 🏴🇨🇦🤍 (@4lt4cOn) reported@yyzsportsmedia @Rogers I listen to am 660 every morning on my drive to work. You suck…canceling my phone service and going with @TELUS
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MicroChipped Writer Rod (The Total News Junkie) (@dartgunintel) reportedThe local Telus office wouldnt even interview me. The other job starts in late July when I was supposed to take place in a talent competition. As always ive been really surprised by how things are working out, but every time recognizing more and more ways to prevent similar problems. Even better is posting online so other people can know similar information
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Joe Buck (@JoeBuck1973) reported@TELUS On July 9, 2026 at 21:50 hrs your idiot driver behind the wheel of V242400, license plate CRG 7671 exited his left lane and cut me off while I was driving on the right lane at NB Centre St and 3 Ave SW in Calgary! Very safe and professional…
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Connie Olstad (@OlstadConnie) reported@TheNonaBarker @TELUSsupport Thank you. I had hoped after my mother’s death 2 years ago that Telus would stop sending this horrible “Sorry to see you go” email to relatives and executors of deceased people. Very disappointing.
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Adelhyde (@IamSpaceSatan) reported@dove_of_babylon @StarboardColors Well, the humans on the back end then have to go through and make sure for future queries that the information being given to the LLM gets the info correct. Or that is what would happen if companies like Telus International actually gave a **** if the information is correct.
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Playoff-Jim (@DiabloPick) reported@Jhammy51 @Rogers @TELUS Telus is the worst company you can change to. They are idiots. You will regret it in no time.