Telus outages and service status in Cloverdale, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Telus generated 2 outage signals in the last 24 hours around Cloverdale, including 2 direct reports.
- The most common problems reported in this area mention Internet, Phone, and Total Blackout.
- The most recent signal from this area was received May 7, 1:21 AM EDT.
- Internet (55%)
- Phone (25%)
- Total Blackout (10%)
- Wi-fi (10%)
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Problems in the last 24 hours in Cloverdale, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Cloverdale, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 7: Problems at Telus
Telus is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cloverdale, British Columbia
The most recent Telus outage reports came from the following cities: Surrey, Delta, Burnaby, Langley, New Westminster, and Pitt Meadows.
| City | Problem Type | Report Time |
|---|---|---|
 Surrey
|
Wi-fi | 13 hours ago |
|
Surrey
|
Internet | 23 hours ago |
|
Surrey
|
Total Blackout | 1 day ago |
|
Surrey
|
Internet | 2 days ago |
|
Surrey
|
Phone | 2 days ago |
|
Surrey
|
Internet | 4 days ago |
Nearby cities with recent reports
Community Discussion
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Telus Issues Reports Near Cloverdale, British Columbia
Latest outage, problems and issue reports in Cloverdale and nearby locations:
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Cheryl B. 🇨🇦 (@CherylPrior1) reported from Langley, British Columbia@pnwkate @NatalieLanovill @TELUS Shaw never gives me any trouble, great customer service.
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Miles (@mobius84) reported from Surrey, British Columbia@TELUSsupport @TELUS do you support the Google Pixel 6 on 5G+ (5G 3500 MHz) yet? I can't get a straight answer from tech support.
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS how come #CustomerService is sooooo horrible
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Scott Stevens (@scuttlebuttdad) reported from Delta, British Columbia@telusmobility Telus is currently bidding on a RFP for my company’s mobile contract for 220 line which I oversee. I’m not impressed by your teams customer service. I would of preferred “Our call centre made a mistake by telling you to come here, but let us ship it for you”.
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amu (@Amu3188) reported from Surrey, British Columbia@TELUSsupport I recently switched to Telus and having some issues with my account. Could you guys, please help?
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Roland van Kaauwen (@DaddyR69) reported from Surrey, British Columbia@ShawInfo. I get there’s a problem but this is ridiculous. I never had problems like this when I was a Telus client. Someone PLEASE ADVISE what the hell is going on and when my cable and internet is coming back up !?!?! 2/2
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Chad Rissanen (@chadrissanen) reported from Surrey, British Columbia@Shawhelp what is happening with the outages here? It’s been a month long of bad service/ no service this is ridiculous! #telus
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Tall Paul 'Mr Vancouver' (@TallPaulsLife) reported from Surrey, British ColumbiaWell @TELUS once again your service is sub par on so many level
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Anshu Arora (@yourbcagent) reported from Surrey, British Columbia@TELUS called yesterday and today. On hold for over 30 minutes and no resolution. No one answered. Why is it so hard to get good #CustomerService
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@TheFalconer @TELUS Also **** off. As a business owner who processes transactions, I pay insane fees for everything I do. And so do the clients. And probably the staff. Pay your own fees you dumb *****.
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Audrey Lobato (@AudreyLobato) reported from Surrey, British Columbia@TELUSsupport So it’s been 2 weeks since I DM’ed contact info with no response. And my @TELUS PikTV and *BOOSTED WIFI are still crap.
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BdblE (@MsYouDoYou) reported from Burnaby, British ColumbiaSo @TELUS wifi is awful and now the LTE network is a nightmare on @telusmobility ? I’ve been with Telus since 1995 but this loyalty is over. Customer support can’t compensate for expensive ineffective service. It’s impacting my livelihood at this point.
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BdblE (@MsYouDoYou) reported from Burnaby, British Columbia@moodyangela @dustbobgod And they will allow you to hire out for help with your cables, instead of saying they won’t touch the cables and don’t know any one they could recommend that does. We are just supposed to be able to sort it all magically with Telus
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Rob Bahd (@robbahd) reported from Delta, British Columbia@RobShaw_BC @VaughnPalmer @TELUS So these call center agents are Telus employees? Adding agents to answer over a million calls is not going to solve the problem. A supplementary online system would have helped.
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Chris Falskow (@falskow) reported from Delta, British Columbia@TELUS any chance you could run a special for @Eastlink users to make a switch? @Eastlink has had service issues all week and now, no internet all day today. We need something more reliable.
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Trevor (@uniontrevor1975) reported from New Westminster, British Columbia@rbraich @TELUS @TELUSsupport U dont get it obviously. Outsourcing and paying these people nothing while giving horrible service #keepitlocal 🇨🇦
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Marla Poirier (@marlap2) reported from Surrey, British Columbia@TELUS reception? it’s so bad in Newton BC my husband has 5 dropped business calls!!! Losing business! Thanks Telus.
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Brandon Crowe *Burner (@BrandonCrowe97) reported from Pitt Meadows, British Columbia@SamsungMobileCA @RogersHelps Pissed off fans are bad for business. Hey Rogers, remember a couple years ago when I left you? Then when I left Telus and came back 2 MOs ago? Hey Samsung, you ever heard of Huawei? Keep pissing off your Fan Edition base.......
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Adam MacGillivray (@acemacg) reported from Surrey, British Columbia@SarahCarms @TELUS Mine was glitchy yesterday. Didn’t connect to wifi then wouldn’t recognize the LTE network. I was able to reboot to fix it though.
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Grant Dawson (@pyeinburnaby) reported from Buckingham Heights, British ColumbiaWaiting for #telus support to call me back. No internet. Any guesses on how long this will be? We are at 35minutes already
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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GD (@DonatoG44) reported@TELUS your customer service sucks. I have been on hold for over 20 minutes waiting for an agent and your virtual system is just as bad
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Jay Pee (@JayRaigh) reported@nenshi When I was working on 5G towers the Filipino Temporary Foreign Workers were falling off of the Towers and dying. Rogers and Telus did not pay out compensation because they were sub contracted to the projects for 50 cents on the dollar. Also the Temporary workers brought down wages of Canadians. Is this the society we want? Cheap and disposable labor? Canada is not as good as the 1980s and 1990s and 2000s.
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Kit Kat (@KitKatKomeBack) reported@Malor77 @DanMazierMP Telus and Health Canada, both answered all the questions and the CEO of PrescribeIT didn’t have the information on hand but will hand in all the documents and information. The PBO was on a 6 month contract and his term ended. Trudeau was never a drama teacher.
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heiba9866 (@heiba986627073) reported@markmandel007 @WestJet They can't even price q plane ticket ask them questions about pricing and they won't know what to say, Telus has trainers and quality agents who have never touched a plane 😢, while Canada has staff with several years of exp who do not rely on scripts
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Dubon007 (@gdubon007) reportedRogers and Bell have both told reporters they do not plan to adopt similar accent‑modifying AI for their customer‑service channels, drawing a distinction with Telus on how AI should be used in call‑centre operations
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x-Stunning Steve ⬆️ (@SteveDickerNL) reported@koodo @TELUSsupport I got a call yesterday from 1-844-372-1809, "TELUS" showed on Call Display. I said hello, caller thanked me for being a Koodo customer, then hung up. Was this a legit Koodo/Telus number, or was this a scammer? #koodo #telus
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Scott Trustworthy Robinson - I am the hero Dr. Z (@ScottRRobinson) reportedIf Telus was in that room and didn't take my side it's "had a problem with confident men" I won't be kicking not confident men to the ground. I will give them my hand back onto two feet and they can think status all they want #Telus
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Jonny5AB (@Jonny5AB) reported@johnIrish007 Telus CEO is stepping down
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Indubitably Tho (@IndubitablyTho) reported@peternowak WOW. And I thought it was bad, years ago, when the Telus tech support robot stayed on script for asking a home consumer q's when he's talking to a business with a server room.
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Jd (@ProfesorRefer) reported@Tablesalt13 For those that want to know TELUS outsources the most: It runs a massive global BPO operation (TELUS International/digital solutions) with call centers and services abroad. Its Canadian headcount has steadily declined while global grew. • Bell does offshore some customer service/IT (complaints about India/Philippines agents and recent moves are common). • Rogers has done the least visible offshoring for customer-facing roles: It publicly committed to (and delivered) 100% Canadian-based call centers/customer service teams (including repatriating Shaw jobs in 2023). It still positions itself as the only national carrier with this focus, though recent cuts, AI, and third-party shifts have drawn criticism like the others.