Vidéotron Outage Report in Kirkland, Montréal, Québec

@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots

@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic

@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service

@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service

Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

@Videotron internet seems to be down for folks in Hudson/St lazare

@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.

@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?

@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.

@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.

@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?

Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.

2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.

@videotron no internet here at my home in NDG. Please fix

@Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes

@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

Great. Videotron seems to be unstable. 3rd time losing connection today 🤌

@Videotron I've lost sound on Helix. Do you have any ongoing issues? Thanks.

@Videotron Looks like it's happening again. We're having connection issues atm

@Videotron I’m on an endless hold currently trying to speak to someone, can you just answer me here? My internet has been down for like 20 hours, I need to do my school work!!! I’m in Montreal (NDG), when will it gr back???

@Videotron still having issues, have restarted everything multiple times. Prime isn't working, everything else fine. Cannot get through customer support.

@Videotron my internet is still down... it's been down since 1pm yesterday. Is it just me or are you still having issues on your end ?

@Videotron @NoLore To be fair, it took you guys about 30-40 minutes to post about the outage here on Twitter and your phone lines seemed not to work either...Several people I know kept calling and said the line was busy.

@Videotron my internet is still down... it's been down since 1pm yesterday. Is it just me or you still are having issues on your end?

@Videotron hello??? Answer please? Going on like 22 hours no internet! The wifi signal shows up now but still no internet connection. This is BS.

@Videotron Modem and router. Obviously tried the standard unplugging and resetting many times during the last 20 hours. Trying to change my DNS server to the Google one and not working either. At a loss and need my schoolwork.

@Videotron damn you guys for getting rid of AMC, one of the only channels I care about and watch. I know AMC @AMC_TV is also to blame. You guys are so ******* greedy.