Vidéotron Outage Report in Pierrefonds, Montréal, Québec
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Pierrefonds, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pierrefonds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 05: Problems at Vidéotron
Vidéotron is having issues since 01:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (11%)
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Total Blackout (9%)
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TV (5%)
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E-mail (4%)
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Phone (%)
Live Outage Map Near Pierrefonds, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Pointe-Claire, Boisbriand, Laval, Dollard-Des Ormeaux, Pierrefonds, Kirkland, Vaudreuil-Dorion and Lachine.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Pierrefonds, Québec
Latest outage, problems and issue reports in Pierrefonds and nearby locations:
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you bill my elderly mother for unreturned items that were returned in October. Yet I have to go to the store to fix it? I’m in Toronto?
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
Another internet blackout brought to you by the clowns at @Videotron The quality of their service has dropped to unbearable levels. ******* idiots
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Priesh Mistry
(@TheMistryUK) reported
from
Dorval, Québec
@Videotron Service just went down again in Dorval. Worked for about 5-6hrs.
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mohan eappen
(@mohaneappen) reported
from
Dollard-Des Ormeaux, Québec
@Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9
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Marc La Fontaine
(@mac_lafon) reported
from
Vaudreuil-Dorion, Québec
@Videotron It was up from 3:00pm yesterday until 9:30pm. Then came back at 8 this morning and down again since just after 3pm!! What gives??? Power is coming back all over!!!
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron You don't have a technical support. I've been waiting 45 minutes and nobody pick up. You are pathetic
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Khai. 💉💉 💉 😷
(@sumtimw0ng) reported
from
Montréal, Québec
Great. Videotron seems to be unstable. 3rd time losing connection today 🤌
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap
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HowYouDrouin92
(@HowYouDrouin92) reported
from
Laval, Québec
@Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.
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Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
Videotron internet is down anyways so even if my modem was spared, I'd still be unable to work.
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HowYouDrouin92
(@HowYouDrouin92) reported
from
Laval, Québec
Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron There's another blackout now,and I've been waiting on the phone for the last 20minutes. Tell me how your service doesn't suck again? Gassholes
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
@Videotron It appears that there is an internet outage here. Are there any known active outages in NDG/CDN?
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Jaaaaaayyyyy
(@zerojay) reported
from
Montréal, Québec
2am thunderstrike overhead fried my Google wifi, Videotron cable modem, a network switch and possibly my ethernet card on my main PC. Very glad I kept a backup router so I can at least get internal services (Plex) back up.
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martin lutteral 🇨🇦
(@mlutteral) reported
from
Montréal, Québec
@Videotron I've been a loyal client for the last 17 years. I don't know who's making the big decisions in your company, but (s)he is a ******* idiot. In the span of about one year you went from the best ISP in town to one of the worst. Time to move.
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Beth W
(@bunnyette) reported
from
Montréal, Québec
@Videotron you billed my elderly mother for items returned in October but I’m the one who has to go to the store to get this fixed? I’m in 😬Toronto! Great customer service
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Kristian Gravenor
(@CoolopolisMTL) reported
from
Montréal, Québec
@videotron no internet here at my home in NDG. Please fix
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Gabriel Béland
(@GabBeland14) reported
@FelChocobo @Videotron ... let's say in the worst scenario, services are down until midnight. 1pm to 12. We talk about 11 hours. In a month, there's approx. 720 hours. You're asking for a credit of 1.53% :) ... Again, IF you lose 10 hours of services, which I highly doubt.
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oddnotnormal
(@oddnotnormal) reported
@Videotron @GretaLemieux9 #agedlikemilk so much for reliable service. I know it's not your fault as community manager, but this corporate copypasta bullshit does nothing to help. Y'all have enough money to provide semi-reliable service and new technologies without increases. #corporategreed
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oddnotnormal
(@oddnotnormal) reported
@Bixby201 @Videotron both companies are **** and full of greed. Stop being a shill just cause your service is up right now. Bell isn't a stranger to connection issues either
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Лев Антонович
(@youngcicero_) reported
@ElephantStoneHQ @Videotron not working as well in downtown montreal
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aska 🌙
(@askanielle) reported
Everyone in QC region panicking bc of no internet at videotron. I took a nap. Problem solved. I'm not obsessed with being connected all the time just take this as a break if you can. I mean it sucks for students or workers but stuff like this happens.
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Olivier Larose-de Billy
(@larose_billy) reported
@GabBeland14 @FelChocobo @Videotron Besides it's not as if we pay for zero down time, our bills would be *slightly* higher in that case lmao
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BabyLune_MS03 - Back to school
(@BabyLune_MS03) reported
@Videotron Bruh for the price we pay, the service is ridiculously slow.
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BLS SereS
(@SereSBTW) reported
@atomikpsd @Videotron Damn
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Rodrigo Pinto
(@Rodrigo_plp) reported
This afternoon Videotron, a Canadian telecom provider, went offline for almost an hour. Wifi was dead and cell data was nearly as bad I struggled to tell my work colleagues I was there live and I was not a cat.
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😻Bitcoin Tesla Cat😻
(@CathG84806675) reported
@jax7room it was our videotron internet provider was down..