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Vidéotron

Vidéotron Outage Report in Pierrefonds, Montréal, Quebec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Pierrefonds, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pierrefonds, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map Near Pierrefonds, Quebec

The most recent Vidéotron outage reports came from the following cities: Vaudreuil-Dorion, Laval, Mercier, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

CityProblem TypeReport Time
Vaudreuil-Dorion E-mail 16 days ago
Laval TV 17 days ago
Mercier Internet 17 days ago
Laval Wi-fi 22 days ago
Vaudreuil-Dorion Internet 29 days ago
Dollard-Des Ormeaux TV 30 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Pierrefonds, Quebec

Latest outage, problems and issue reports in Pierrefonds and nearby locations:

  • lbass007
    lawrence bass (@lbass007) reported from Laval, Quebec

    @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

  • MissMcSilly
    Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, Quebec

    If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

  • dirtydinarzo
    Tom (@dirtydinarzo) reported from Kirkland, Quebec

    @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

  • piccologang
    🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Quebec

    When Videotron calls you to solve your problems, but actually doesn't lmao.

  • LedZepFan1976
    Matt Britton 🍉🇵🇸 1-1 (@LedZepFan1976) reported from Châteauguay, Quebec

    @DarrenWHaynes @HILITINGHOCKEY @TrentDavies69 I have all the sportsnet channels on videotron ($15/month for them all). Watched the game last night on SNE, and had access to it on the other Snet channels too of course I turned it off in the 3rd when they were down 4-1 in the 3rd but still. Haven't missed a game since R1 G1

  • conicoletti
    courtney (@conicoletti) reported from Deux-Montagnes, Quebec

    @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

  • AverwingTTV
    Averwing Entertainment (@AverwingTTV) reported from Mont-Royal, Quebec

    @Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭

  • mac_lafon
    Marc La Fontaine (@mac_lafon) reported from Vaudreuil-Dorion, Quebec

    @Videotron It was up from 3:00pm yesterday until 9:30pm. Then came back at 8 this morning and down again since just after 3pm!! What gives??? Power is coming back all over!!!

  • HowYouDrouin92
    HowYouDrouin92 (@HowYouDrouin92) reported from Laval, Quebec

    @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

  • HowYouDrouin92
    HowYouDrouin92 (@HowYouDrouin92) reported from Laval, Quebec

    Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

  • SummerrWoodss
    summer the fighter (@SummerrWoodss) reported from Dollard-Des Ormeaux, Quebec

    @Videotron y’all out here having the worst connection and nobody working to help…

  • badrmasri
    Badr S. Masri (@badrmasri) reported from Laval, Quebec

    @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

  • voilalasoupe
    Fha Gauthier (@voilalasoupe) reported from Laval, Quebec

    Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

  • MissMcSilly
    Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, Quebec

    If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓

  • piccologang
    🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Quebec

    Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

  • piccologang
    🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported from Dollard-Des Ormeaux, Quebec

    @Videotron has the worst customer service.

  • BrokrBindr
    Joseph Valenti (@BrokrBindr) reported from Beaconsfield, Quebec

    @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

  • salauddinshah99
    SalaUddin (@salauddinshah99) reported from Laval, Quebec

    @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

  • TheMistryUK
    Priesh Mistry (@TheMistryUK) reported from Dorval, Quebec

    @Videotron Service just went down again in Dorval. Worked for about 5-6hrs.

  • mohaneappen
    mohan eappen (@mohaneappen) reported from Dollard-Des Ormeaux, Quebec

    @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • marceldehetre
    Marcel de Hêtre (@marceldehetre) reported

    @Videotron Problem still not resolved; can’t really use the internet (work, streaming, cloud, email) because you never know when the connection will drop. Going on the third week of this “disagreement” with no end in sight… 🤬🤬🤬 calling won’t do any good “we’re aware of your problems…”

  • Ed3463
    Ed Fine (@Ed3463) reported

    @nspector4 In specific regions one telco wld likely dominate (eg Videotron in Quebec?) Leaving regions almost as vulnerable. Is the problem really that the GTA went down? Would it have been a nation issue if it was Calgary? So maybe we just need insurance for the Toronto users...

  • hwoarangtag
    hwoarangtag (@hwoarangtag) reported

    @Videotron unfortunately. Your tech support reps are as clueless as the affected consumers. Promising them that within 3 hours, service will be restored, and 5hours has gone by, nothing is working

  • boileaupa
    Philippe Boileau 🇲🇶 (@boileaupa) reported

    @nspector4 Videotron will go national. They are not as good as Cogeco in customer service but they are way way better than Rogers and Bell.

  • weekendrageguy
    Michael (@weekendrageguy) reported

    @Videotron Crazy how I have had Internet issued for 3 months but cant gain access to my account because apparently you can only have 1 person on a Helix account? Help me understand how trash of a company you are without telling me how trash of a company you are....here you go 1st

  • girlknowstech
    Marie - Girl Knows Tech (@girlknowstech) reported

    @Chancine I have Videotron and couldn't use data or send text messages for 1.5 days during the outage.

  • gregorycgravett
    Gregory Gravett (@gregorycgravett) reported

    @M_Millerman @Videotron Bloody 500 server errors. They are a bane in my existence.

  • heccryptokid
    cryptogranpa (@heccryptokid) reported

    @chris_tew @CJLatAm A Videotron employee told me during a service call they were testing it already 3-4 months back, in Montréal

  • Eversharpe
    Mathieu Lussier (@Eversharpe) reported

    @Videotron internet down for almost 30 mins now. Why so many service interruptions midday in the past couple weeks. This is the longest though.

  • IndianaTux
    Andre Courchesne (co2.click) (@IndianaTux) reported

    @LadyScorcher @TekSavvyNetwork Sucks. Here in Quebec TekSavvy is on the Videotron backbone not Rogers.