Vidéotron Outage Report in Pierrefonds, Montréal, Québec
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Pierrefonds come from postal codes H8Z.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Pierrefonds, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pierrefonds and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 19: Problems at Vidéotron
Vidéotron is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (10%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (3%)
Live Outage Map Near Pierrefonds, Montréal, Québec
The most recent Vidéotron outage reports came from the following cities: Montréal, Pierrefonds, Laval, Dorval, Mont-Royal, Vaudreuil-Dorion, Boisbriand, Oka, Mercier, Lachine, Châteauguay, Dollard-Des Ormeaux and Kirkland.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Wi-fi | |
| Pierrefonds |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Total Blackout | |
| Montréal |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports Near Pierrefonds, Québec
Latest outage, problems and issue reports in Pierrefonds and nearby locations:
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SalaUddin
(@salauddinshah99) reported
from
Laval, Québec
@fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
When Videotron calls you to solve your problems, but actually doesn't lmao.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
@Videotron has the worst customer service.
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Kathy M
(@kathym425) reported
from
Montréal, Québec
@lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.
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Sean Lloyd
(@SeanLloyd93) reported
from
Montréal, Québec
@Bell_Support I'll need someone to reach me very soon or I will be calling @Videotron tomorrow. Never have I had such bad service
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
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Badr S. Masri
(@badrmasri) reported
from
Laval, Québec
@Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?
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Nick Chrysanthakopoulos
(@NickChrysantha1) reported
from
Montréal, Québec
@fagstein @Videotron No internet problem on my Videotron account but two days ago I did notice my Videotron PVR cable box's time display was lagging by seven minutes!! Never saw that before. Just putting it out there.
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Tom
(@dirtydinarzo) reported
from
Kirkland, Québec
@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
@MikeSidel @Videotron Sucks
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🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱
(@piccologang) reported
from
Dollard-Des Ormeaux, Québec
Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.
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Droussy 🎙🔥
(@DroussyBabe) reported
from
Montréal, Québec
Fix this **** Now !! @Videotron #enjeuxmajeurs
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Elephant Stone
(@ElephantStoneHQ) reported
from
Montréal, Québec
Anyone else having @Videotron internet issues?
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Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
I switched to @Videotron on June 8th 2021. They offered their high speed internet service, Helix with no installation fees. They gave me 2 options: - Pay for equipment upfront: $388+ tax OR - Pay $12 + tax/month for 24 months. I went with the 2nd option. But guess what?
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khai
(@sumtimw0ng) reported
from
Montréal, Québec
Hm, Videotron Internet is unstable tonight...
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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FURST
(@FurstWonder) reported
NEVER use Fizz, how I paid for my internet and they still cut me off, been three days w/o wifi for no reason, no one can answer or fix the problem because it’s all robots over there #fizz #videotron @Videotron @MobileFizz
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Richard E Flanagan
(@phosfiend) reported
from
Montréal, Québec
@Videotron internet seems to be down for folks in Hudson/St lazare
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jerkinjeffreytoobinhand
(@jerkinjeffreyt1) reported
@Videotron @kligula69 Internet not working in Blainville
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Things_that_I__hate
(@Things_I___Hate) reported
@Videotron Yo Are you shitting me? How long do I have to wait? The service was down from last night. Don't you have a ******* monitoring system?
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Sam Glory
(@SXGlory) reported
@Videotron Is there an outage you aren't reporting? I can't reach you on the phone and I can't find any information on the issue at hand.
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Corrup Ted Trudeau Bots don't make grammar errors
(@AlanBurley6) reported
A list of Companies that shut down due to Malware Attacks in Canada. Spotify, Funimation, facebook, Shaw, G-Mail, YouTube, Videotron, eastlink, Line, Public Mobile, Xjira, BrawlHalla, Signal, Brawl Stars, reddit, Minecraft, Plenty of Fish, twitch, Playstation Network, Amazon Web
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FURST
(@FurstWonder) reported
@Videotron Fizz has to be THE worst cs service in history, how you take money and don’t give a service previously agreed upon… It’s been two dsys and I only get redirected this is a **** company ran by robots
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angie tarantini
(@ACarlomusto) reported
@Videotron we are having trouble with internet connection in Rivières des Prairies Montreal no internet connection! Will this be resolved soon?
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늙은 사람
(@tabarjack) reported
New scam in Quebec: "Hi this is {ISP Name}. We have detected your security is not configured properly which violates our terms of service. We will suspend your account if you do not rectify the situation. Press 1 for assistance to rectify the situation" @Videotron @Bell_Support
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Liborio Pizzuco
(@LPizzuco) reported
@Videotron hi there … I know the network was down earlier. But now it’s back but many of my channels on the TV network are not working. Is it normal?