Vidéotron Outage Report in Pierrefonds, Montréal, Quebec

Problems in the last 24 hours in Pierrefonds, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pierrefonds, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Pierrefonds, Quebec

The most recent Vidéotron outage reports came from the following cities: Vaudreuil-Dorion, Laval, Mercier, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Vaudreuil-Dorion	E-mail	16 days ago
Laval	TV	16 days ago
Mercier	Internet	16 days ago
Laval	Wi-fi	21 days ago
Vaudreuil-Dorion	Internet	29 days ago
Dollard-Des Ormeaux	TV	29 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports Near Pierrefonds, Quebec

Latest outage, problems and issue reports in Pierrefonds and nearby locations:

• 
  courtney (@conicoletti) reported 6 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  Priesh Mistry (@TheMistryUK) reported 11 minutes ago from Dorval, Quebec

  @Videotron Service just went down again in Dorval. Worked for about 5-6hrs.

• 
  Marc La Fontaine (@mac_lafon) reported 12 minutes ago from Vaudreuil-Dorion, Quebec

  @Videotron It was up from 3:00pm yesterday until 9:30pm. Then came back at 8 this morning and down again since just after 3pm!! What gives??? Power is coming back all over!!!

• 
  Badr S. Masri (@badrmasri) reported 14 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  Matt Britton 🍉🇵🇸 1-1 (@LedZepFan1976) reported 16 minutes ago from Châteauguay, Quebec

  @DarrenWHaynes @HILITINGHOCKEY @TrentDavies69 I have all the sportsnet channels on videotron ($15/month for them all). Watched the game last night on SNE, and had access to it on the other Snet channels too of course I turned it off in the 3rd when they were down 4-1 in the 3rd but still. Haven't missed a game since R1 G1

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 22 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 27 minutes ago from Renaud, Quebec

  If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓

• 
  Tom (@dirtydinarzo) reported 30 minutes ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  Fha Gauthier (@voilalasoupe) reported 33 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 35 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  SalaUddin (@salauddinshah99) reported 37 minutes ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 38 minutes ago from Laval, Quebec

  Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 41 minutes ago from Renaud, Quebec

  If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

• 
  lawrence bass (@lbass007) reported 46 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 50 minutes ago from Laval, Quebec

  @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

• 
  mohan eappen (@mohaneappen) reported 52 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

• 
  summer the fighter (@SummerrWoodss) reported 53 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  Joseph Valenti (@BrokrBindr) reported 56 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 58 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DJ STAR Q (@DJStarQ) reported 4 minutes ago

  @Videotron how long is this internet outage going to last? It’s been a few hours now.

• 
  Nora Loreto (@NoLore) reported 5 minutes ago

  It sucks so much that @Videotron insists we buy newer and newer internet options to make sure it actually works and like 6 months later, it's always crap. I can't even have a skype call right now. What am I even paying for?

• 
  DJ STAR Q (@DJStarQ) reported 10 minutes ago

  @Videotron Once again, we’re affected by another outage and your agent has put me on hold for over 10 minutes trying to find out why or ETAs. I’ve been on helix for less than a month now and this is the second time I’m calling about outage.

• 
  Mrs. Larmond (@Vee__Writes) reported 10 minutes ago

  @Videotron defunct can only file complaint because they cannot sue. They have no money. They are in chapter seven bankruptcy. Laugh & carry on 🥂

• 
  JC (@JCyaah) reported 14 minutes ago

  @Videotron your internet service is down

• 
  Mike (@mke1138) reported 19 minutes ago

  @zaheedonism @SaskTelSupport @Videotron Well there’s your problem, it’s not plugged in.

• 
  SpeakingColors (@SpeakingColors_) reported 20 minutes ago

  @Videotron Checking what? It's slow for everyone, I'm IT. I already checked, thanks. Just reporting the issue so you fix it. We should get credits for that, for everytime it is hyper slow or down which is way too often for the price we pay.

• 
  Chuck (@chuckfromcanada) reported 21 minutes ago

  @Videotron I realize it is bad to answer but when expecting important calls from docs etc without knowing the number its hard to...

• 
  Scott Chancey (@ScottLeChanceux) reported 21 minutes ago

  @Videotron I called technical support over an hour and a half ago since my Helix stopped working. They told me there was an outage and they were working on it. Still no Internet and I can’t find any evidence that there’s an outage online anywhere.

• 
  Shaggy! The french canadian fox who bleps when shy (@FoxyShaggy) reported 23 minutes ago

  @Lloyd_Deer I’m with Videotron too. I called them. They take note of the number and then a new scammer comes in (or the same with a different number, I wonder it’s it’s as bad with bell, Fido etc.)