Vidéotron Outage Report in Pierrefonds, Montréal, Quebec

Problems in the last 24 hours in Pierrefonds, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Pierrefonds, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (59%)
• Wi-fi (18%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (1%)

Live Outage Map Near Pierrefonds, Quebec

The most recent Vidéotron outage reports came from the following cities: Vaudreuil-Dorion, Laval, Mercier, Dollard-Des Ormeaux, Pointe-Claire, and Boisbriand.

City	Problem Type	Report Time
Vaudreuil-Dorion	E-mail	15 days ago
Laval	TV	16 days ago
Mercier	Internet	16 days ago
Laval	Wi-fi	21 days ago
Vaudreuil-Dorion	Internet	28 days ago
Dollard-Des Ormeaux	TV	29 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Pierrefonds, Quebec

Latest outage, problems and issue reports in Pierrefonds and nearby locations:

• 
  Tom (@dirtydinarzo) reported 50 seconds ago from Kirkland, Quebec

  @KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi

• 
  SalaUddin (@salauddinshah99) reported 1 minute ago from Laval, Quebec

  @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

• 
  Averwing Entertainment (@AverwingTTV) reported 5 minutes ago from Mont-Royal, Quebec

  @Videotron is having a service Interruption which I was not notified of so stream is offline for now 😭

• 
  Matt Britton 🍉🇵🇸 1-1 (@LedZepFan1976) reported 9 minutes ago from Châteauguay, Quebec

  @DarrenWHaynes @HILITINGHOCKEY @TrentDavies69 I have all the sportsnet channels on videotron ($15/month for them all). Watched the game last night on SNE, and had access to it on the other Snet channels too of course I turned it off in the 3rd when they were down 4-1 in the 3rd but still. Haven't missed a game since R1 G1

• 
  Badr S. Masri (@badrmasri) reported 11 minutes ago from Laval, Quebec

  @Videotron hi, fir some reason the helix app considers @joinClubhouse a threat. How can I fix that?

• 
  courtney (@conicoletti) reported 13 minutes ago from Deux-Montagnes, Quebec

  @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 15 minutes ago from Renaud, Quebec

  If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

• 
  lawrence bass (@lbass007) reported 16 minutes ago from Laval, Quebec

  @Videotron I have been having audio issues on channel 607 CTV Montreal, the audio cuts out. this has been happening a lot lately

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 17 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron has the worst customer service.

• 
  mohan eappen (@mohaneappen) reported 21 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 23 minutes ago from Renaud, Quebec

  If you decide to register your business and need a provider PLEASE DO NOT USE @Videotron They are the worst. Overpriced and their customer service is the worst. I’ve been on the line over 1h 30 and they keep transferring me like a ping pong ball! 🏓

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 23 minutes ago from Dollard-Des Ormeaux, Quebec

  When Videotron calls you to solve your problems, but actually doesn't lmao.

• 
  Joseph Valenti (@BrokrBindr) reported 24 minutes ago from Beaconsfield, Quebec

  @DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

• 
  🌸 L i v L a u g h L o v e 🇹🇹 🇵🇱 (@piccologang) reported 26 minutes ago from Dollard-Des Ormeaux, Quebec

  Don't ever go to @Videotron. Worst customer service ever. They make a mistake and you still gotta pay for it.

• 
  Marc La Fontaine (@mac_lafon) reported 29 minutes ago from Vaudreuil-Dorion, Quebec

  @Videotron It was up from 3:00pm yesterday until 9:30pm. Then came back at 8 this morning and down again since just after 3pm!! What gives??? Power is coming back all over!!!

• 
  Fha Gauthier (@voilalasoupe) reported 34 minutes ago from Laval, Quebec

  Thanks to the @Videotron Twitter team for the follow up and taking charge of my case when the call center was no able to do it. Really appreciate the help and resolution.

• 
  summer the fighter (@SummerrWoodss) reported 37 minutes ago from Dollard-Des Ormeaux, Quebec

  @Videotron y’all out here having the worst connection and nobody working to help…

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 45 minutes ago from Laval, Quebec

  @Videotron is so bad. I cant ******* watch the @RocketLaval because of their bad service.

• 
  Priesh Mistry (@TheMistryUK) reported 49 minutes ago from Dorval, Quebec

  @Videotron Service just went down again in Dorval. Worked for about 5-6hrs.

• 
  HowYouDrouin92 (@HowYouDrouin92) reported 53 minutes ago from Laval, Quebec

  Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ran I am (@RandorElbuf) reported 4 minutes ago

  @Videotron internet is down?

• 
  pauline fulham🇨🇦❄️🇨🇮 🏳️‍🌈 (@paulinef136) reported 6 minutes ago from Georgina, Ontario

  @youngster1015 @TekSavvyBuzz @CandTRC Tellus doesn’t do cable a never even heard of videotron.

• 
  Trouffman (@Trouffman) reported 11 minutes ago

  Tested already : - Modem rebooted - No extra router in between - Tested on multiple computers - All wired on Gbps network - Tested on @Videotron in the same city and no problem. Pleaase confirm there is no ITMP (Internet Traffic Management Policy) for wired internet.

• 
  Caracticus Thirdaisi (@Caracticus) reported 11 minutes ago

  @TekSavvyBuzz Maybe it's time to break up the infrastructure from the service providers: make rogers, telus, bell, shaw/ cogeco, videotron, sasktel, etc. and the rest spin off their infrastructure as separate companies and force everyone to bid for access.

• 
  Mila (@Mila99344837) reported 13 minutes ago

  @Videotron Internet has been down for almost 2 hours in DDO

• 
  Amanda (@Amanda57354853) reported 13 minutes ago

  @Videotron internet and tv not working in Montreal Dollard des ormeaux. Do you know if there’s an outage?

• 
  Dominic (@DominicHains) reported 14 minutes ago

  @Videotron looks like there is an outage in the west island/pierrefonds?

• 
  Aaron (@aaron70893) reported 24 minutes ago

  @mannylakeshow96 @Videotron At least someone’s finally taking care of their network issues lmaooooo! 👏

• 
  Cesar V. Martinez P. (@Cvmartinez1963) reported 25 minutes ago

  @Videotron Videotron? ... in the networks they say that you give a bad service to the public ... Alo? Alo?

• 
  Quentin C (@CLARENNE_Q) reported 26 minutes ago

  @Videotron @NuPays Same issue here with Helix !