Rogers Outage in Aurora, Ontario

@RogersHelps But i like knowing when 5g is down so i can call and get it fixed. Just seems to be dumbing down the process and keeping performance issues hidden. Anyways we’ve opted out. Do a better job proactively sharing this change

@Erasmones @CanadaSoccerEN @RogersHelps Try going live (down on centre square then right - worked for me)

@braydonstachel RE: “Rogers has spent literally decades absolutely ******* Canadians on internet/cellphone/TV prices” Last time I checked signing up with @Rogers was voluntary, therefore those who signed up, and stay, **** themselves.

No wayyy @RogersHelps is telling me that there’s an internet outage in my area that could last for 24 hours, I hate it here

@RogersHelps okay so starting at about guildwood the same problem exists again like 1 week ago today where I’m getting 3G and not 4G LTE I’m currently at Guildwood Go Station

@Rogers why is are service still not working it's been out since 1 PM today. Jane and Wilson area

.@RogersHelps goes down way too often. Looking for a reliable ISP.

@RogersHelps Okay it’s back up an running and I didn’t have to restart my phone it was just my cellular connection to the nearest cell tower it seems. Thanks for all the help.

@RogersHelps I guess I’m going to have to just guess how much data I’ve used until y’all employer’s servers are back up and running. I’m honestly so confused because my school @CentennialEDU and @Google don’t have this much service interruptions while doing server maintenance.

We all have issues with companies and their lack of CS. However, the @RogersHelps Social Media team Krista,has been phenomenal with my acct. listened 2 my issues &corrected errors &moreover she followed up with me, twice and again after my bill is issued to me.#kristahelps

@SimonOstler 💯. Have called @RogersHelps to inquire about deactivating voice. Crazy bad.

@RogersHelps @rachelovejohnny Same problem here

@RogersHelps My new Dell desk top computer got also affected I bought my Dell in Canada not in USA On my Amex Credit card Had so many issue with wifi had to close everything.

@RogersHelps Oh really Had all kinds of calls my local SIM card from Rogers Was saying that my incoming calls were coming from Switzerland That SIM card never worked on my I phone

@RogersHelps Having internet issues. Sent a DM.

@RogersHelps It doesn’t matter anymore I love my twitter Had always issue with connectivity However now I don’t have a sim or access to my Dell computer everything is On twitter

.@RogersHelps my service goes down far too often. Happening again this morning. Even if it's temporary it's very disruptive to someone who works from home

Wait! I remember why I’m not a @RogersHelps customer! Because while the house was being built and I wanted them to run a cable line before the walls were closed so we didn’t have to drill holes in my new walls after they were finished, Rogers said they didn’t want my business!

@RogersHelps Thank you I will. I actually don’t mind this slowed down 512kbps data speed but since it resets tomorrow and the max speed data expires tomorrow because my data resets tomorrow imma blow it all tomorrow. All 3GB of it. 😂. It shouldn’t be too hard since I’ve already used 17GB

@RogersHelps In this particular incident, yes Teksavvy is your direct customer but Rogers providing them with shit service is affecting me.

@RogersHelps I am your mobile customer. But I wont be for much longer specifically because of this indecent.

@RogersHelps Yes. And now I wait another two days for the next appointment because neither you nor they place any priority on customer service.

@bijuleni @zamlos I've had the low speed option for years now and haven't had any issues tbh. I first had it with @FreedomMobile and now with the @Rogers infinite family plan. I also jump on wifi when traveling and usually buy a local SIM if I'm somewhere for more than 10 days.

And after sitting at home for two hours waiting for r @RogersHelps technician I find out they’ve randomly cancelled the call for no apparent reason and there’s no way to get someone out today. Absolutely imcompetent customer service.

@RogersHelps @Rogers @Bell You would almost think this is a business strategy because it's nothing like the level of service we pushed while I was at Rogers. ..... disappointing to say the least.

Thx @Rogers @RogersHelps for "accidentally" causing anyplace tv to have an outage.

@koodo @RogersHelps Jessica, a kind and polite customer service rep from @RogersHelps has set up an appointment for me with @Rogers to talk about moving my 3 numbers from @koodo @TELUS. @koodo you have some customer service catch up to do!

@RogersHelps Ignite tv sucks... frozen screens... pixelated fuzzy picture sometimes... black screen when you’re watching sporting events... the tv upstairs doesn’t connect anymore. So sorry I have to pay for this crappy service

@Rogers @RogersHelps and just like that 25+ years of loyalty gone - totally preventable ....Cable Internet and homephone on a competitors network now.

@RogersHelps Just take these sarcastic jabs and move on... It fixed itself, like most connectivity issues (many) I've had since I "switched" to Ignite.

@RogersHelps Rogers ignite is down at my parents home and we’ve been on hold for 30 minutes and counting for a “live agent”

@RogersHelps Never subscribed to such service .. have Twitter and I’m linked to twitter

@RogersHelps I had that a lot It was really exhausting and still have issues but no loner have the SIM card on this phone

@RogersHelps You lost a customer who wanted to upgrade, hand you more money and stay with you 24 months.

@RogersHelps Yes but I bought “Rogers” protection. You let your customer down. I’m near the end of my contract. So it is easier to switch to another company. No one offering a reason to stay.

One more scam by @Rogers I have the Rogers Device Protection, my iPhone has a cracked screen on the back. They sent their protection to a 3rd party who say it’s either $300 to replace or $100 to fix, taking one week. What a scam. I’m going to upgrade to the 11. Not Rogers.

Just experienced the WORST customer service in a very long time with @Rogers. I've been a loyal customer for years and years, and after this encounter, I'm seriously thinking of switching telephone providers and bringing my family with me.

Hey @Rogers. Pick up your damn phones.

At @RogersBiz getting rid of cable boxes. Realized they don’t have a Twitter and assuming it has to do with the service

25+years battling the encumbant telephone companies as Call Net / Sprint / Rogers (MetroNet /AT&T /Allstream) never thought I'd see a Bell truck in my driveway. Good job @Rogers

@RogersHelps Yes I’m currently with Fido. I have been with Rogers/Fido for 15 years now between the 2 and incredibly disappointed with the rates and data issues I’ve been fighting for years

@RogersHelps Save the patronizing bs. Happens too often. And because of the piss poor outside cable install by @Rogers @RogersHelps @Bell can't install without significant work. A 20+ year Customer /former employee and you've negated any goodwill.

@RogersHelps Yes for Apple replaced this I phone for me and I still had issues with your SIM card everything is closed now only twitter is alive and whatsapp

@Rogers please fix this internet outage quick.... I’m home sick and just wanna watch cheer squad on Netflix and not chew my data on my phone.

I love it when my home internet goes down when I'm working from my couch. This is why I keep my phone and home internet with different companies. Time to hotspot 😒 @RogersHelps

@RogersBiz @RogersHelps just reiterating the fact that your new online reservation system is an absolute farce. Not sure how you can take 6 days to ship a phone when I was 3rd in queue to get it and reserved early. Meanwhile all the local stores have the phone in stock. Awful.

@RogersHelps Finally problem resolved - it took 2 hrs

@RogersHelps I’ve been going through your customer service 3 times - going around and around in circles still no solution 😫

@RogersHelps I got an email saying it “was being shipped” and to click the UPS link to track it, but you don’t provide any tracking number. The system is bad I don’t care about the wait

The solution was for @RogersHelps to give me a phone number I obviously already have. I called 30 days before the move. The nice person I spoke to asked for my new address, checked and said “yes, we serve that location. Installation will be easy.”

@RogersHelps internet down in Brampton since 07:30 (possibly earlier) We did the unplug and plug back in, still not resolved. Please advise!

Hey @RogersHelps - there was a very brief (like less than 1 sec) power blip in the southeast corner of Markham this morning around 8:30am - Rogers home services have been down ever since.

@RogersHelps cable and interned out in L5E area. I have a Toddler. Please help.

@Rogers I have made extra payment than my actual bill . Please help

@WeAreCanProud Shouldn't have apologized cuz Ron didnt do anything wrong. Don shouldn't apologized cuz he didnt say anything that bad. @Rogers @Sportsnet made a knee jerk reaction to avoid backlash on @hockeynight. They're just ****** for the advertising dollar.

Shouldn't have apologized cuz Ron didnt do anything wrong. Don shouldn't apologized cuz he didnt say anything that bad. @Rogers @Sportsnet made a knee jerk reaction to avoid backlash on @hockeynight. They're just ****** for the advertising dollar.

@RogersHelps is there an outage in scarbrough just want to know

In all articles @Rogers blames the CRTC rules that demand ease for customers to port their number to a different network but somehow the other networks seem to be preventing such scams MUCH more efficiently. I found 3 examples just this week (including me) all from Rogers.

I have found around 40 examples online of the fraud @Rogers allowed against me. In every single case, Rogers was the carrier who gave up control of the victims phone number to the “bad guys”. Every one. Most seem to move the number to Bell and then leads to the theft or extortion

My wifi down, I’m juss tryna watch phineas and ferb dog @RogersHelps fix ya shit man