Shaw Outage in Penhold, Alberta

@ShawInfo tell your support team to stay the hell out of my tweets from now on. Offer cheaper tv rates and then maybe people won't be forced to cancel their cable bills. Same goes with WIFI.

@Shawhelp please take the W network off and save a marriage! Every shoe is the same!

So frustrated with @Shawhelp today. Cable and Internet both went down for over an hour. Internet back at 50% speed and cable is still out. Earliest appointment for a tech to check it out is January 16th(!!). Service outages apparently get slotted into “standard” service calls 👎🏻

@Shawhelp ufc is not working!!

@pgalesloot @Shawhelp Hey Patrick. I called Shaw Tech and got a better answer. There is a fibre optic line issue and they have the service company Nokia on the way to assess the issue. If they have to replace hardware then the connection will go down completely for a while but they don’t know that yet

@Shawhelp support tried to bump it today. tech already booked for site visit tomorrow am. thx.

@CrystalRunsFree @Shawhelp I've been having issues all winter. Now it looks like my pvr hard drive cratered.

@Shawhelp our blue sky remote isn’t working and I’ve replaced the batteries. Help!

@Shawhelp I signed up for Shaw last week but keep getting bumped off internet. I'm on chat for help and I've been on here over 45 min but 2 agents have had to go off their shift or on their breaks. So I'm not getting helped. I don't get this service.

@Shawhelp My internet is down. Can you help?

@Shawhelp disappointed in the service my 72 yr old aunt has been receiving, especially now during covid she can’t go out no one can go in and the earliest someone can get out to help fix the situation is Friday, unacceptable. But you’ll gladly take her $$

@ShawInfo @Shawhelp can you explain why when I request a call back , I get put back on hold for 20 mins??? This is ridiculous. Need business help and have no patience for this **** service / wifi.

@cjswdaryl @Shawhelp You’re welcome. I checked with them again on Nov 13 and the Shaw rep that replied to me at that time wasn’t aware that there was an issue with iOS and the app so I don’t think it’s much of a priority.

@ShawInfo has the worst customer service I’ve ever seen. Cannot call anyone and have been passed around to 4 different reps over the last 3 hours online. Still no fix.

@Shawhelp is there any connection issues in SW calgary right now?? Been on hold with Shaw for over twenty minutes

@Shawhelp Is there any unreported outage in Richmond, BC?

@goopat2 @Shawhelp I am experiencing the same problem...did you ever receive a reply?

@ShawInfo Man. Go eat a ****. You're nothing but sad ******* Commies ******* ME and everyone else over. **** you for failing on me. Now the ************ I was about to swap **** with in Animal Crossing: New Horizons is gonna get mad as **** at me BECAUSE OF YOU DOUCHENUGGETS.