Shaw Outage in Penhold, Alberta

@Shawhelp ufc is not working!!

@pgalesloot @Shawhelp Hey Patrick. I called Shaw Tech and got a better answer. There is a fibre optic line issue and they have the service company Nokia on the way to assess the issue. If they have to replace hardware then the connection will go down completely for a while but they don’t know that yet

@Shawhelp support tried to bump it today. tech already booked for site visit tomorrow am. thx.

@CrystalRunsFree @Shawhelp I've been having issues all winter. Now it looks like my pvr hard drive cratered.

@Shawhelp our blue sky remote isn’t working and I’ve replaced the batteries. Help!

@Shawhelp 5th call to Shaw in 2 months to try and cancel cable and phone.... they couldn’t make this any harder if they tried. Still getting billed!!!!

@Shawhelp is the internet down in Penhold AB?

@Shawhelp Reset the router. No service on any device or computer

@Shawhelp are there service issues in Penhold AB this evening?

Hey @Shawhelp is there a problem with the inter webs in Red Deer tonight?

@ShawInfo Been on hold waiting for a customer service agent for twenty minutes now. Calling to upgrade services, but with this wait I think I will switch to Telus.

I can't evict someone stealing everything not nailed down on my property, squatting and doing coke @govbc @BurnabyRCMP yet shaw can ping me $180 for disconnect my internet as I'm forced out @ShawInfo

@ShawInfo Or if we’re using an iPhone (as in this video) you can actually just clear the tame cache without powering down. Hold power button until swipe to power off, and then hold home button

@Shawhelp well I can't direct message you as you need to follow me so I can do that. No your live chat was MUCH better. Canned responses are a joke and I don't have time to play games with my service provider. I can't get to live chat from your robot

@Shawhelp internet sucks cant load a 360p video..

@Shawhelp shot you guys a DM, internet is so slow it won’t load anything on the phone or even with a Ethernet connect PS4

@Shawhelp We have good WiFi connectivity via our router/access points already. That’s not the issue. We need more speed/bandwidth coming into the router so more than 1 person can use the Internet at a time.

@ShawInfo Would like to know if possible to switch to Bluesky TV Internet 300 + Med. TV package what would the cost be. How many tv's does this cover. My account number is 029 1545 1402. Our main gateway is not working properly and tech said it was an old model.

@Shawhelp I tried the online chat - it’s not a real person and didn’t help.

@shawhelp Hello Shaw my Account which is under the name Christine Nicholls in Chemainus BC is being throttled. Torrent traffic is being shaped. Also my cable modem is constantly going offline. It is being taken offline by the Network management team in Calgary Alberta.Please stop