Shaw Outage in Penhold, Alberta

So frustrated with @Shawhelp today. Cable and Internet both went down for over an hour. Internet back at 50% speed and cable is still out. Earliest appointment for a tech to check it out is January 16th(!!). Service outages apparently get slotted into “standard” service calls 👎🏻

@Shawhelp ufc is not working!!

@pgalesloot @Shawhelp Hey Patrick. I called Shaw Tech and got a better answer. There is a fibre optic line issue and they have the service company Nokia on the way to assess the issue. If they have to replace hardware then the connection will go down completely for a while but they don’t know that yet

@Shawhelp support tried to bump it today. tech already booked for site visit tomorrow am. thx.

@CrystalRunsFree @Shawhelp I've been having issues all winter. Now it looks like my pvr hard drive cratered.

@Shawhelp our blue sky remote isn’t working and I’ve replaced the batteries. Help!

@Shawhelp 5th call to Shaw in 2 months to try and cancel cable and phone.... they couldn’t make this any harder if they tried. Still getting billed!!!!

@Shawhelp is the internet down in Penhold AB?

@Shawhelp Reset the router. No service on any device or computer

@Shawhelp are there service issues in Penhold AB this evening?

Hey @Shawhelp is there a problem with the inter webs in Red Deer tonight?

@Shawhelp yeah I'm dealing with outage in Lethbridge, like seriously when will shaw care about us

@Cdblesch @Shawhelp @TELUS @TELUSsupport If you do get bluecurve and get the service that they say they give great. But obviously that’s not happening. With Internet 300 ..... I was getting 24 max..... 😤

@Cdblesch @Shawhelp @TELUS @TELUSsupport Well.... @cabralda couldn’t fix it. He’s been trying... actually. I was getting 24... when max was supposedly at lest 100... with internet 300. Now with bluecurve... no internet at all.

@Cdblesch @h_park29 @Shawhelp @TELUS @TELUSsupport Lol my experiences with Shaw so far has been bad man.

@Jfthomp94 @ShawInfo Definitely not, I’ve been using Telus for a while now, and as their customer, it’s been pretty solid. Equipment worked on arrival. In my experience, chat is just there for upsell.

@DarkMaatta @ShawInfo You can probably fix it by switching providers. There are more than one!!!

@Wolverine4106 @Shawhelp @CRTCeng When I called them for help, I was up sold more stuff. What kind of companies does that.

@nnnnx122 @Shawhelp I haven’t had issues with Telus yet! You should consider switching!!

@OrangeLiliom @Shawhelp Good on you. It’s unfortunate that you have to go on twitter to get issues looked at or resolved.

@BoBriand @ShawInfo Yo man, you should check out Telus. They probably have better 3rd tier peers out there, and you’ll be able to fix that latency back.