Rogers service status: outage reports and connection issues
Why is my Rogers service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
Rogers offers mobile phone service, broadband and dial-up internet, home phone service and television to individuals and businesses.
Problems in the last 24 hours
The graph below depicts the number of Rogers reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 14: Problems at Rogers
Rogers is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Rogers users through our website.
- Internet (58%)
- TV (14%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (5%)
- E-mail (4%)
Live Outage Map
The most recent Rogers outage reports came from the following cities: Vancouver, Toronto, Oshawa, Ottawa, Gatineau, Edmonton, St. Albert, Calgary, North York, Grande Prairie, Mississauga, Guelph, Midland, Montréal, and Cambridge.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver
|
Internet | 29 minutes ago |
|
Toronto
|
Internet | 51 minutes ago |
|
Vancouver
|
Internet | 1 hour ago |
|
Oshawa
|
TV | 2 hours ago |
|
Oshawa
|
TV | 5 hours ago |
|
Toronto
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Rogers Issues Reports
Latest outage, problems and issue reports in social media:
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RIRI (@mzlovergirll) reportedtf is @rogers problem, why is the internet down for hours now? #toronto #rogers
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Mission Ahlul Bayt (@BandeKhuda) reported@RogersHelps since last year Rogers support is gone down. You can't get hold of them. Time to move out of Rogersc
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FancyOldLady (@FancyOldGal) reported@SmokingDandy @Rogers Where did you go? I only see 2 demons. Rogers & Telus. The other of the 2 duopolies. Rogers took over my acct from Shaw and said they don't support email and email vanished. No warning. Gone!
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SensSteadySteve (@SensSteadySteve) reported@netflix on @Rogers .. had to take as part of my package ..so many commercials it’s becoming unwatchable . This is a complete miss by Rogers. Don’t tell me to upgrade , I already pay for another 50 + channels I’ve never watched.
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@StanMikita (@GeorgeSHyde) reported@Rogers you expect me to pay for your **** home 5G
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Elysian Workshop (@ElysianWorkshop) reported@Berniceness @Rogers FYI.. freedom is exactly rogers with half the price and they have nice service people. No waits.
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Gio (@giovexpo) reported@RogersHelps My Home 5 G,I Have Never Seen Internet so bad Either Fix It or Send Me Me A Work Order so So I Can Return . Send me A Box And Waybill Pease So I Can Return It. It is Costing Me A Lot Of Money for Frustrations
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FIGHTINSIGHT (@FIGHTINSIGHTPOD) reported@Rogers - changed my services 8+ hrs ago to watch the #WorldCup games and its still not working. Called 3x to cust service and get overseas people that cant speak English and hang up on you after waiting an hour on hold. Walked into a store and they said thats how it is - too bad
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Mankind vs Modern Feminism (@MankindVsModFem) reportedHey, @Rogers. When you force me to communicate with your AI when I call your offices, I'm going to change my service provider, even if the AI functions at the same level as a human being.
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BlindLiberalism (@BlindLiberalism) reported@RogersHelps hello I need help. No one is following up with me when I submit to make a complaint via the Roger’s contact form.
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🇨🇦 UTDManish (@UTDManish007) reported@RogersHelps It's not yet setup. I received the email to setup the account, but while setting up it is asking for account number, which I don't have . I called customer care and still no-one shared. So I am frustrated.
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Infinitus Capital (@InfinitusCap) reported@geo_fed @RogersHelps @60_glg customer service is a total joke
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Graham Haigh (@GrahamHaigh) reported@Rogers - I am losing my mind trying to get in touch. I was supposed to get a call to set up a service technician appointment… but no-one called. The app jail you have to make it difficult to connect with you is bananas. I’m leaving soon if I can’t resolve this.
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maro (@filteredhummus) reported@baramilmokadasa @Rogers Been on hold for 40 mins, touch w alfa would never do this to me 😔💔
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Love My 7 Wood (@LoveMy7Wood) reported@RogersHelps I finally was able to speak with someone and my issues were all addressed.
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@Autumblues @Rogers I asked the Rogers tech support lady she said it's not my equipment, but I don't think I believe her
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Graham Haigh (@GrahamHaigh) reported@RogersHelps Oh thank goodness. I’m a Rogers/Shaw internet customer. Was on the phone with a rep about a month ago. We’d agreed that I need a tech to come out and look at the installation. The service to the router is about 60% of what it should be. I was told a call was coming to schedule.
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Cody Tilbury (@TilburyCody) reported@RogersHelps Issue stemmed from you increasing my internet bill by over 250% I’m on auto pay and wireless billing … I don’t look at my bill … until there are inconsistencies. Internet deal ended … charged an extra 100+ … I can they’re like oh ya we can renew it but it’ll be 5 more than before … ok whatever can you please reverse that charge last month … oh no that’s not Roger’s fault it’s impossible for them to credit me … shame on me for not paying enough attention while willfully handing my money over to you every month. I asked if the deal was available to renew when would they just automatically do it for me … we’ll be sure sir you may be unhappy with that deal … so the solution with me being unhappy with a $5 increase, is simply increasing the bill by over $100 ? 🤡 🌎 Wasted a ton of time there … then a couple days later… I get a new Xfinity box … this wasnt communicated to me … but I was told I have to send the old one back Well guess what the remote for the new one doesn’t work So I spend an hour requesting a new remote I get the new remote … they sent me a remote for the old box … perfect back to support I go Then I get this absolute buffoon depicted above the other day, Who I’m quite sure could be replaced by a chat bot from 5 years ago if we’re being completely honest. Wastes more of my time… I don’t have an hour every day to wait around in a chat Que or on hold So now I have an old box that works but needs to be returned or you’ll bill me as well as 2 remotes. And a new box that can’t be used because the remotes dead … and a lack of time / confidence to deal with an ungodly amount of incompetence
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Sleepless in YYC🇨🇦🇬🇧 (@kvlovely19) reported@RogersHelps oh i already tried that several times and it isn't even giving me my province so that wasn't working the outage has been for over 5 hours now, so what gives?
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James MacDonald (@jimmymac6685) reported@Rogers I called to cancel my cable /internet bc I’m moving to part of ON Rogers doesn’t service & customer service tried 5 times to sell me tv/internet plans!! I am moving! After 50mins says she can’t cancel my plan and I have to call back on the exact day I want it canceled🧵
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Love My 7 Wood (@LoveMy7Wood) reported@RogersHelps Can I get these issues addressed at a Rogers store or will they just tell me to call the number I’ve been on hold forever for?
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Berniceness - 🥓🥓🥓🥓 (@Berniceness) reported@RogersHelps Lol, you do realize that my post was about ROGERS and the crap service and outrageous pricing in Canada, yet your support team is outside our country when Canadians can't find jobs. You don't give too shits about your customers when your support can't speak or understand english
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mike walsh (@mikewal16285187) reported@RogersHelps The streaming buffering is a well known issue with your product that you seem to refuse to address.A local small internet provider I had before Rogers bought them never had this issue and that was with a quarter the download speed.
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dat rich dude (@whodis874) reported@RogersHelps so you’re going to give me a month rebate for this bullshit service for the last month or I’m going to bell. Funny how I’m watching the game streaming on bell fibe as it buffers on ****** rogers 5g
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Clifford Mathew (@cliffmathew) reported@JonFraserTF @TELUS Isn't Bell and Telus the same network? I have been milked by @Rogers for multiple years before I wised up and switched to Bell. 400+ dollars down to 200+, and much more data.
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CynicalSam (@iLappedLatifi) reported@Rogers is a mega corporation that will fire thousands employees for a bad quarter, but somehow #BlueJays manager John Schneider negotiated a deal that clearly isn’t based on performance or results. Gotta hand it to him and his agent, nice job
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chris (@whiteboywork) reported@Rogers oh stayed up for 15 mins ... 1 week of this issue and not even attempt to reach out ... really poor customer service
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A Blue Jays Boi. (@bluejayspeteguy) reported@Expos4ever10 @Rogers @Sportsnet Why do our prospects never make the top 100 unless they are a well known prospect, we've have had soooo many prospects turn out really well over they last 5-8 years...pound for pound i believe we turn out more major league ready prospects then anyone else.
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Finding Serenity 🌱🏳🌈🦄 (@mmysticbloom) reported@larx999 @Rogers I'm sitting here using my data. I saw 19 reports on down detector for rogers.
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Alexis Gee (@lexomatic) reported@RogersHelps @mzlovergirll Is this another planned upgrade you forgot to tell people about preventative expectations management is basic customer service